CyberCraft mitigates top outsourcing

risksBy Eugene Safronov, PMP, CSM, MCTS

CEO, CyberCraft

Top Outsourcing Risks

1. Cost-reduction expectations2. Insecurity and loss of intellectual

property3. Process discipline4. Loss of business knowledge5. Vendor’s failure to deliver6. Cultural differences7. Turnover of key personnel8. Knowledge transfer

1. Cost-reduction expectations

CyberCraft’s “Dedicated Team” model has proved its cost effectiveness. Main factors that ensure cost reduction are:1. Fixed transparent monthly costs with no overhead or hidden fees2. No start up, maintenance costs or taxes3. No infrastructure and HR expenses

And what is more important we can consistently deliver cost savings in the range of 40-60%!

2. Insecurity and loss of intellectual property

1. According to the Agreement with CyberCraft all IPRs are transferred definitively and irrevocably to the client.

2. In addition, all engineers sign a strict NDA with CyberCraft. They are also not restricted to sign an NDA with CyberCraft clients.

3. CyberCraft continuously improves and applies latest security solutions from top providers. We secure our clients data from unauthorized access, data loss and damage. We also widely use VPN technologies to transmit data between teams and clients’ offices.

3. Process disciplineCyberCraft’s “Dedicated Team” model gives you full control over processes and highly competent professionals, who are working exclusively for you.Our professional project managers (most of them are PMP certified) have deep knowledge and experience of SDLC models. They will ensure the best work process and help you to:1. Define, plan and establish proper communication2. Integrate your remote team into your production

environment3. Implement Best Practices methodologies in relation to

team and project management.

4. Loss of business knowledge

You do not loose your business knowledge, as far as you just extend your existing team. You extend your team with engineers you selected and they are closely integrated into your processes. In other words CyberCraft engineers are your remote employees that results in no knowledge loss. In addition, CyberCraft has solid experience of techniques that are very effective for knowledge saving and storing.

5. Vendor’s failure to deliver

Our outsourcing model provides you with full control over engineers and processes.CyberCraft engineers are members of your team. You perform monitoring and control of the project execution and we help you with these functions on our side, supervising the team locally. As far as the client personally selects all team members, and communicates and manages them directly, there is no vendor delivery failure factor.

6. Cultural differences

CyberCraft’s development center is located in Lviv, Ukraine. Lviv has repeatedly been recognized as one of the top IT outsourcing locations due to its network of technical universities, highly qualified workforce and other factors. Lviv was recognized as one of the best IT-BPO destinations along with 30 other cities in the entire world and number 2 among 11 cities in the EMEA region. Since Lviv is located just a few miles from the EU border, it has a strong affinity with Western Europe, both culturally and intellectually. No visa is needed for EU citizens. No substantial issues or differences in culture, mentality, business approach compared to the USA or Western Europe.

7. Turnover of key personnelCyberCraft devotes much attention to motivation and retention. We just make your remote employees happy about their environment, current activities and career opportunities.Our main retention activities include:1. Employee orientation2. Development and job satisfaction interviews3. Career development and planning 4. HR consulting and team monitoring5. Knowledge sharing environment6. Training seminars and workshops7. Team building activities and CyberCraft corporate events

8. Knowledge transfer

CyberCraft has solid experience and best practices on knowledge transfer processes. We use different interactive tools and special technics to make this process easy, fast, and convenient for all parties.Starting from the first engagement with our client we collect and summarize all project related information and technical knowledge.We create special training programs to transfer knowledge inside our teams. This allows us to make involvement of a new team member as quick as possible.

Contacts

Thank you!

Headquarters 7 Slipoho Str.Lviv 79017, Ukraine

EU: +380 63 99 11 633US: +1 888 67 97 138

Skype: ask.CyberCraft

E-mail: info@cybercraftinc.comwww.cybercraftinc.com