daffodil software - sharepoint capability document

Software Consulting | Software Development | Contract Staffing

(+ 91-124-663-0100 | 8 www.daffodilsw.com | * [email protected]

Microsoft SharePoint Capability Document

Overview

• About Daffodil

• What We Do

• Daffodil’s IT Services

– Software Development

– Software Consulting

– Contract Staffing

• Daffodil’s SharePoint Product Development Portfolio

• Featured Customers

• Daffodil’s Presence

© Daffodil Sofware 2013 2

About Daffodil • Daffodil Software is an innovation driven IT

services provider with a global presence

• Cater to a broad range of web, mobile,

enterprise and cloud technologies with a

highly skilled workforce of 250+ employees

• Current customer base includes Global 500

Enterprises, Large Financial Institutions,

Telecom Heavyweights, State Governments,

International News Agencies, National

Personalities, TV Celebrities, and some

rapidly growing Software Companies and

Start-ups


Affiliations and Certifications • Partner alliances with Microsoft, IBM, Acquia and EMC2

• Google Cloud Service Partner & Google Apps Reseller

• Joyent (Node.JS) Partner

• Amazon Web Services Registered Partner

• Member - NASSCOM ASSOCHAM, DCC, Drupal

Association

• ISO 9001:2008 certified

© Daffodil Software Ltd. 2013 4

We help

Enterprises and Software

Companies

build great solutions around

Web, Mobile and Cloud


Product Development


SharePoint Product Development


Daffodil’s core focus around

SharePoint has been Product

Development

Daffodil has helped over a

dozen clients in developing

their products on SharePoint

Daffodil’s SharePoint Services


• SharePoint Implementation & Customization

• Web parts Development & Customization

• SharePoint Workflow Management &

Development

• SharePoint Content Management & Publishing

• SharePoint Branding & User Interface

Customizations

• Infopath Forms Development

• SharePoint Enterprise Portals and Business

Intelligence

• SharePoint Online Custom Solutions

Development

Engagement Models & Scope


Basic Engagement Models

• Time & Material basis

• Fixed Cost

• Resource Augmentation

Models for Fresh Implementations

• Onshore

• Offshore

• Co-shore

Decreased time to market

Concentration on Innovation &

Marketing

Transparent Team Selection

Reduced Operations Cost

Offshore Development

Centre: ADVANTAGES

CRM Customization

Scrum-based Project Management System

Claim Management System

Incident Management System

Electronic Document Management System (EDMS)

Document Tracking System


SharePoint Product Development Portfolio


Project Brief 1 : CRM Customization

Client Profile

Our Client is one of the leading consulting companies of Norway, focused

on consulting, technology and management services, having a varied

customer base from small local businesses to large international

corporations.

The Challenge

Customer Relationship management is the strongest and the most

efficient approach in maintaining and creating relationships with

customers. Development of this type of bonding drives the business to

new levels of success. Every company is unique—vision, processes, and

business model, plus the singular advantages of products and services—

it’s obvious why CRM customization is essential for success. The Client

needed a solution that can easily adapt to work the way they do, the

Client needed a fully customized CRM.


Project Brief 1 : CRM Customization

The Solution

Daffodil applied its expertise to develop a fully customized CRM for its Client

from scratch. The solution uses SharePoint Foundation 2010 which provides a

wide-ranging platform to develop solutions. The solution was designed to be

user friendly. Custom dashboard tabs were created from our own custom

controls using Java Script and Ajax for responsive UI. Dynamic as well as

detailed tabs with the functionality to create custom tabs were also part of the

CRM. The CRM also allowed the client to monitor what tasks are completed

and what are to be completed through the Project Level Information tab

which displays tasks, milestones etc.


Daffodil brought into play its expertise to develop an application built on the

principals of Scrum Development methodology. This application covers the life

cycle of any product from 'End to End User Story' and follows the sequence

below:

• Assignment of 'End to End User Story' to release of the product

• Assignment of 'End to End User Story' to 'User Stories'

• Assignment of 'User Story' to development team

• Assignment of 'User Story' to tasks

• Assignment of 'User Story' to testing of product

The application also includes a 'Test Management' part from where the test

structure can be created separately for each release of each product. It is also

capable of providing information to various people or stakeholders and can

also be used to measure and justify the level of effort required to complete the

project(s).

Project Brief 2 : Scrum Based Project Management System


Typical requirements may include:

• Tasks lists for people, and allocation schedules for resources

• Overview information on how long tasks will take to complete

• Early warning of any risks to the project

• Information on workload, for planning holidays

• Evidence

• Historical information on how projects have progressed, and in particular,

how actual and planned performance are related

• Optimum utilization of available resource

Scrum is an interactive, incremental methodology for project management, a

unique system design that facilitates analysis and collective management of

the entire project portfolio, including resources, contacts, tasks, and data from

a single, centralized location. SharePoint Foundation 2010 provides an

extensible platform to develop these solutions where people work together

and derive results most effective to them.

Project Brief 2 : Scrum Based Project Management System


Daffodil put in place a front-end Incident Management tool that enables the

customer to lodge their issues virtually. The lodged issue is then denoted by a

unique individual ticket which is then passed onto a customer care

representative (by the concerned manager) who can mark it as resolved

once it is. The customer automatically receives a notification of the resolution

thereafter. In addition to quick response time and internal transparency for

every step in the incident management process, the tool allows our Client to

significantly reduce contact center costs.

The tool also allows customer tracking, as for each call it automatically

captures important information. The system facilitates examination of the

overall performance through relevant reported data such as response time,

initial contact resolutions, and the usefulness of disseminated solutions.

Project Brief 3 : Incident Management System


The tool uses SharePoint Foundation 2010 that provides an extensible platform

to develop solutions. Designated lists and libraries can contain millions of

items. It also allows building various workflow scenarios' to improve the overall

Incident management process.

The System also manages various incidents reported by customers and the

internal team to provide an interactive platform to customers where they can

track the incident easily. Managers can also track the progress and time

spent on each incident.

Technologies: SharePoint Foundation 2010

Project Brief 3 : Incident Management System


The EDMS application designed in WSS 3.0 involved records management

based on the standards specified. Document creation based on specific codes,

custom search (including meta tag search) for documents, document disposal

process, managing the codes and templates were major modules in the

project. A board meeting workflow was also designed to keep track of agenda

schedules and agenda items with an interaction with documents module.

Custom application pages were created for creation and uploading of

documents, meta tag search, search results, CSV export, Quick Folder access,

linking documents to meeting agenda items, configuration. It also involved

maintenance of all the content types and templates for the application.

The application also included creation of configuration module to set up the

different features and creation of windows SharePoint solution package for

installation of all the features of the application.

Technologies: C#, WSS 3.0, SharePoint

Project Brief 4 : Electronic Document Management System (EDMS)


The goal of this application is to provide a less intrusive process to

manage the various Vendor related tasks by the Customer Security staff.

As such, the focus of this solution is to minimize the amount of touch-points required to assign and manage Vendor tasking.

The system was designed to automate this process, allowing the system

to create tasks that can be assigned to vendors inside the system. The

vendor will then be able to log into the system and update and track

their progress in resolving the issue. Once the vendor completes their

work, the Customer staff will be notified and be required to approve the

work. Once the work is approved, the task is closed and the system

automatically closes corresponding Ops Log record that created the

initial task.

Technologies: SharePoint 2007, .Net, Visual Studio 2005, SQL Server 2005

Project Brief 5 : Claim Management System


The application was developed for the Educational Institutions. This system

facilitates the administrator to view, update, edit, approve and also helped to

monitor and track the progress of the different application forms. The System

can also track the name of the user and the date on which a particular

document was edited.

Only three departments have the right to access the application i.e. Faculty,

Finance and IT department. The end user can only review displayed

information and has no right to make any changes. The information was

displayed in form of text, Dynamic Flash content and video.

Technologies: C#, WSS 3.0, SharePoint

Project Brief 6: Document Tracking System

Some of the Brands Daffodil has helped


Dublin, Ireland

Daffodil’s Presence


Gurgaon & Hisar, India

Dubai, UAE

Kuala Lampur, Malaysia

Wellington, New Zealand

Singapore

Fremont, CA, USA

Daffodil Software Inc., 4908 - Roselle Common, Fremont, CA - 94536 ,USA 8 www.daffodilsw.com | * [email protected]


daffodil software - sharepoint capability document

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