dalair limited quality manual 2011
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DALAIR LIMITED
QUALITY MANUAL
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11
In consideration of BS EN ISO 9001:2008 Dalair Limited by way of this docdemonstrate the continuing commitment towards Quality Assurance and decompany manage and maintain an established quality management system
This document provides an overview of the processes and interfaces neceCompanys objectives and also the means by which they will be monitoredmaintained and improved.
SCOPE
The Wednesbury based headquarters is the recognised centre for applicatand manufacture of air handling units for air conditioning and ventilation sy
by two satellite offices, based in London and Manchester, which have beenfor the support of sales functions within the company to provide Dalair withthese areas. We also have another premises named, Dalair Technical CenHQ with the function of being a stand-alone test facility and further London
We as a company specialise in the design, manufacture, delivery, installatimaintenance, testing and commissioning of Air Handling Equipment. Our pthe building of an acoustic housing that incorporates various items of pre-s
normally fans, motors and filters along with various types of heating, coolinequipment, that subject to effective control strategies, will enable the final pair conditioned environment to the space being served.
Since its conception in the early 1980s the Company has developed the prboth the industry trends and the needs of our customers.
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11 P
QUALITY POLICY
Dalair Limited as a company specialise in the application, design, manufacinstallation, testing, commissioning and site service of air handling units for
ventilation systems.
Top Management of Dalair Limited are committed towards a Quality Policycompany activities are aimed at producing products and services that satiscontractual, statutory and regulatory requirements, and international standasupported by a system which meets the requirements of BS EN ISO 9001:2committed to the continual improvement of the effectiveness of our quality
It is the policy of the Company, to market only products of high quality that
customer satisfaction, by meeting our customer requirements, and producihighly reliably and effective.The Quality Policy of the Company is set, monitored and reviewed by Top monthly basis to ensure the effectiveness of our systems.
The policy is maintained by the continuous monitoring and measuring of alobjectives, such as, achieving customer satisfaction, reducing non-conformcustomer complaints, carrying out improvement notices, seeing through co
preventive actions.These objectives are reviewed periodically during Design and Managemenfor their effectiveness through market trends, customer satisfaction, compaprocess records.
All staff and shop floor operatives throughout the company are responsiblebe achieved by complying with the above quality policy and following proceour companys quality documentation.
The Directors of the company have given the Quality Manager, full authoritcirculation of the Quality Policy.The Quality Policy is communicated to the company via department notice amendments are made to the policy, they will be circulated to all employeeto their pay slip.
The Manual and the associated processes are approved by the undersigneauthorities documents relating to our Quality System within the Company.
Signed: Darren Moseley Signed: Mark Rose
Managing Director Managing Director
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11
ORGANISATION CHART (Family Tree
Quality Team
ProductionEngineers
Accounts& Wages
Staff
A
ComputerManager
ApplicationsManager
ApplicationsManager
SalesManager
NORTHERNSALESOFFICE
ApplicationsEngineers
SalesManager
MIDLANDS &SW SALES
OFFICE
SOUTHERN
SALESOFFICE
CommercialDepartment
SalesDirector
ApplicationsManager ApplicationsEngineers
SalesEngineersSalesManager
ApplicationsEngineers
SalesEngineers
SalesDirector
Sales
Director SalesEngineers
AdministrationStaffCompany
Secretary
ContractsDirector
ContractsManager ContractsEngineers
Service/Maintenance
EngineersService
ManagerDrawingOffice
ManagerCAD
Operators
Health &Safety
Manager
JointManagingDirector
JointManagingDirector
StoresControllerDespatchManager
Prod. ControlManager &
WorksForeman
QualityA
Quality
ApplicationsDirector
OperationsManager
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11 P
Quality Roles and Responsibilities
Joint Managing Directors: Top Management hold ultimate responsibility for the cmanagement systems. They will ensure availability of resources to establish, implecontinually improve a quality management system to BS EN ISO 9001:2008. Theyto ensure objectives targets and programmes are achieved.
Applications / Contracts / Sales Directors: Company Directors roles are to leaddepartments through the quality management systems created by the quality teamresponsibility to ensure procedure compliance and input / see through the compan
and programmes.
Applications, Contracts, Drawing Office Managers: Company Managers are toprocedure, collect monitor and measurement data and feed back into managemenresponsible for the companys objectives targets and programmes.
Production Control Manager & Works Foreman:Is responsible for ensuring thafully aware of the quality systems in place during the manufacturing processes andThey hold full responsibility for the control of all works activities and are to feed bamanagement review ultimately for the companys objectives targets and programm
Health & Safety Manager: He is responsible for ensuring compliance to all relevalegislation. He will ensure that company activities are carried out in accordance witprocedures. The Health and Safety Manager will identify risks, create safe systememergency preparedness and response procedures. These responsibilities are upTechnical Centre respectively.
Site / Service Manager: To manage the site / service team in accordance with setprocedures. Sub-contractors on site acting for or on behalf of the company are und
testing activities carried out at the Technical Centre are also under his control.
Operations Manager: Is responsible for the upkeep and maintenance of the Techsolely responsible for the management of stores and maintenance of equipment hUltimately will report back to the Joint Managing Directors, Production Control ManForeman with non-conformity. His activities will be in compliance with procedure.
Quality Manager:Has been given full responsibility to establish, document, implecontinually improve a quality management system to BS EN ISO 9001:2008. He hamend quality procedure and processes. Analysis of data shall be under his guida
back to Top Management. He will lead the management systems in accordance wobjectives targets and programmes.
Quality Administrator:To carry out all administration of the management systemthe Quality Manager. The administrator shall over see the collection and analysis othe systems. He will also play a role in all third party approval audits.
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11
QUALITY PROCEDURES INDEX
PROCEDURE REFERENCE PAGE No. DOC.S F
1. CUSTOMER FOCUS 1 - 3 1/1 - 1/8
2. SALES / ESTIMATING 1 2/1 - 2/3
3. COMMERCIAL 1 3/1
4. CONTRACTS 1 4/1 - 4/16
5. DESIGN & DEVELOPMENT 1 - 3 5/1 - 5/5
6. DRAWING OFFICE 1 - 4 6/1
7. SUPPLIER ASSESMENT 1 7/1 - 7/3
8. PURCHASING 1 - 3 8/1 - 8/2
9. STORES 1+App. I 9/1 - 9/6
10. PRODUCTION 1+App.I 10/1 - 10/27
11. TRANSPORT 1
12. SITE / SERVICE 1 - 2 12/1 12/14
13. CALIBRATION 1 - 2 13/1 - 13/2
14. NON-CONFORMANCE 1 14/1
15. CORRECTIVE & 1 - 3 PREVENTIVE ACTION
16. TRAINING 1 16/1 - 16/4
17. DOCUMENT CONTROL 1-2 17/1 17/7
18. CONTROL OF RECORDS 1 18/1
19. AUDITS 1 19/1 19/5
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11 P
Quality Procedures Interaction wCustomer Focus 1 5.1
5.25.3
5.4.15.6.17.28.2.18.2.38.48.5
Management commitCustomer focusQuality policy
Quality objectivesManagement reviewCustomer-related proCustomer satisfactioMonitoring and measAnalysis of dataImprovement
Sales / Estimating 2 4.2.45.2
7.27.3
Control of recordsCustomer focus
Customer-related proDesign and developmCommercial 3 5.2
7.2Customer focusCustomer-related pro
Contracts 4 4.2.45.27.17.27.37.47.6
8.28.38.48.5
Control of recordsCustomer focusPlanning of product rCustomer-related proDesign and developmPurchasingControl of monitoringequipmentMonitoring and measControl of nonconforAnalysis of dataImprovement
Design & Development 5 5.25.4.15.6
678
Customer focusQuality objectivesManagement review
Resource managemeProduct realisationMeasurement, analys
Drawing Office 6 4.2.45.27.27.3
Control of recordsCustomer focusCustomer-related proDesign and developm
Supplier Assessment 7 4.2.47.4
8.2.18.2.48.4
Control of recordsPurchasing
Customer satisfactioMonitoring and measAnalysis of data
Purchasing 8 4.2.47.4
Control of recordsPurchasing
Stores 9 4.2.47.1
Control of recordsPlanning of product r
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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11
8.5 ImprovementTransport 11 4.2.4
7.5Control of recordsProduction and servi
Site / Service 12 4.2.4
5.267.57.6
8.5
Control of records
Customer focusResource managemeProduction and serviControl of monitoringequipmentImprovement
Calibration 13 4.2.47.6
Control of recordsControl of monitoringequipment
Non-conformance 14 4.2.48.38.48.5
Control of recordsControl of nonconforAnalysis of dataImprovement
Corrective & Preventive Action 15 4.2.48.5
Control of recordsImprovement
Training 16 4.2.46.2
Control of recordsHuman resources
Document Control 17 4.25.15.55.6
Documentation requiManagement responResponsibility, authoManagement review
Control of Records 18 4.2.4 Control of recordsAudits 19 4.2.4
568
Control of recordsManagement responResource managemeMeasurement, analys
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