CSR FILLING & DATA ENTRY CSR FILLING & DATA ENTRY ERROR CORRECTION ERROR CORRECTION

TRAININGTRAINING

PURPOSE OF TRAINING

To Enhance data accuracy

To Provide Correct data to factory

Factory quality people uses our data for following purposes

1) Improve our product quality by monitoring and analyzing the data

2) Focus on frequent failure parts / boards by pulling out data regularly

3) Suggesting the improvements to HO

AREA TO BE FOCUSED

Proper Filling Of Remarks column

Description & Location Number For Resoldering Part

Entering Correct model & Serial Number

Selection of service type

Description of Part replacement

Excluding before service calls

Non defect entered as defect

Proper Repair Description For Adjustment

Entering Correct Model & Serial Number

1. We all are aware that in the serial no first four digit denotes the model code for the particular model.

2. But the data taken from SAP doesn’t match with the model code mentioned in the serial number

3. To avoid this mismatch ,exact Model & serial number to be entered.

Entering of model code

Description of Soldering

Description of Soldering w.r.t soldered area / component:

1) Where ? Main board / Auxiliary board / Name of Board

2) Exact location number

3) What ? Capacitor / Resistor

4) How? High voltage / Poor soldering / Solder cracks

5) Actions taken Resoldering / Replacing

Remarks column:

1) Short and precise description of action taken

2) Which Adjustment or which mode changed in factory mode to solve the problem to be mentioned properly. Ex: Factory Mode adjustment done for ……….

3) Defects due to external cause to be mentioned Ex :Lightning, Thunder or High Voltage

Remarks column

Selection of service type

1. Entering of correct Service type IH / CI / SR

2. Error mostly happens in Stock set repairs

3. If the repair code is entered as X10, then the service type should be SR calls.

Selection of service type

Description of Part replacement

Parts not used in chennai MFG plants are mentioned for analysis

If more than one parts are replaced, enter the main part which caused the problem

Description of Part replacement

ACTION PLAN

Responsibility of Data Entry operators

1) To enter data accurately

2) To demand properly filled CSR and related documents

3) To avoid incomplete / incorrect / irrelevant data

Responsibility of Service Engineer

1) To provide validated data

2) To update common terms used regularly

Before closing a call check the following points thoroughly to avoid Data Entry Errors

1.Correct Model Number & Serial Number

2.Defect Detected Column by Engineer

3.Repair Done column  by engineer

4.Defect Block

5.IRIS Codes (Condition Code, Symptom Code, Defect Code & Repair Code)

6.Correct Part Number

7.Exact Location Number of the part dry soldered or replaced (If IC Dry Soldered mention the correct pin number with location number)

8.Use Condition Code X & Repair Code EO1 for nuisance calls.

9.Proper Filling Of CSR Planner

10.Updating Follow up Details

11.Productwise Check List To Be Marked

SUMMARY

SAMPLE CSR FRONT

SAMPLE CSR BACK

Required Materials For CSR Filling

Model & Serial No Logic

AV/AUDIO/MWO CSR Filling Format

ALL Products IRIS Codes

Defect Block For MWO

Defect Block For Ref

Defect Block For AVDefect Block For DVD

Defect Block For WM

Defect Blocks Product Wise

Reporting Format For All Products With I

REF/AC/WM CSR Filling Format

Thank YouThank You