Organizations spend significant time and money ensuring that training associated with compliance policies is up to date and proving that employees complete required learning. However, for compliance training to have a business impact, it can't just be about confirming participation. This type of training must be a continuous process proving that the learner is compliant beyond an “attendance” standpoint. Instead, it must give employees the knowledge they need to show increased proficiency and by doing so prevent compliance violations and costs in the workplace.

“Now, learning is not a “one-and-done” extra thing that needs to be checked off – rather, learning is now the means by which localized strategic change happens in real time. Learning is now an essential driver of business impacts.”

— Johnny Hamilton, Senior Learning Designer and Innovation Consultant at PSJH

Delivering Better Compliance Results at a Lower Cost through Clinically-Proven Microlearning

COMPLIANCE TRAINING CHALLENGES Policies, procedures, and regulations are constantly changing

Training leaders don’t have a way to deliver new and time-sensitive compliance information to employees at scale.

Compliance information in a learning management system (LMS) becomes out of date quickly.

Traditional training methods are expensive and do not engage learners who often quickly forget what they’ve learned.

Learners do not fully engage in compliance training Information is often presented in long, dull, and non-relevant modes causing people to be less motivated and disengaged in the process.

Tedious courses in an LMS or expensive in-person classroom sessions take people away from being productive.

The complexity of compliance information associated with laws and regulations results in information overload and loses the learners attention.

Learners quickly forget the compliance information they’ve learnedStudies show that in as little as 30 days, 79% of knowledge is forgotten but compliance training is still treated as a check the box exercise.

Compliance training has focused too much on proving someone saw the materials or took a course, not on retaining knowledge that leads to behavior change.

Even when regulations don’t change, a constant reminder of the most important policies, procedures, and regulations is needed so that they can recall that information when they are on the job.

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The challenges above calls for compliance training to be delivered using microlearning because it makes the training content interesting, personalized, easily accessible, and more regular for employees to be aware of compliance issues all year-round.

QSTREAM BENEFITS FOR COMPLIANCE TRAINING Makes Compliance Training Engaging

Game mechanics based on clinical trials conducted at Harvard Medical School are proven to gain learners attention.

Presenting complex information in the form of short, easy to comprehend, scenario-based Q&A challenges is respectful of the learner's time and stimulates active thinking.

Microlearning delivers training in a personalized and adaptive format helping information become more relevant to the learner.

Reinforces Compliance KnowledgeEfficient and cost effective way to deliver compliance training in the way the brain recalls information.

Uses repetition, spacing effect, and retrieval practice to create an active learning process that improves long-term knowledge retention.

Distributes compliance training in the form of scenario-based challenge questions to build critical thinking skills and puts the learner in real situations that they will face in their day-to-day role.

THE QSTREAM LEARNER EXPERIENCE

Push Notification Precision Scenario Immediate Feedback Micro-explanation Peer Engagement

Impact Learning through Engagement, Reinforcement and Analytics

After 20 minutes:42% of learning

is lost

After 24 hours:67% of learning

is lost

After 31 days:79% of learning

is lost

After 60 days:90% of learning

is lost

HOW ARE YOU REINFORCING YOUR COMPLIANCE TRAINING SO INFORMATION STICKS?

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Impact Learning through Engagement, Reinforcement and Analytics

Analyzes Compliance ProgramsAn analysis of changes and improvement in people’s proficiency throughout a compliance training program demonstrates where active learner participation is happening (and where learners may need additional coaching).

Predictive analytics of learners knowledge helps identify where gaps occur so companies can take action where it is needed most.

Gives the manager the ability to measure learners proficiency levels of compliance knowledge and skills so they can have targeted coaching conversations in real time to help people improve.

“You are able to reinforce the learning material beyond the classroom through competition. It helps reinforce some of the key ideas that were taught in our in-person class. The tool can also be used for other purposes, like pretests, or general microlearning of material essential to people’s job functions.”

— Justin Baffico, Instructional Designer at Simpson Strong-Tie

ANALYZE COMPLIANCE TRAINING IMPACTProficiency Heatmaps Pinpoint Knowledge Gaps

POSSIBLE LEARNING TOPICS FOR COMPLIANCE TRAINING

EXAMPLE QSTREAM SCENARIO-BASED CHALLENGE QUESTION

Reveal gaps correlated to performance for precision coaching opportunitiesIdentify knowledge gaps in specific topics and by geographies/sitesEvidence-based learning and improvement

Right after you send an email to a supplier, you realize that you accidentally attached the wrong spreadsheet. It has confidential customer contact details.

What should you do now?

Choices:You can’t do anything – what’s done is done.

Call the supplier and ask them to delete the email.

Contact your data protection officer and let them know that you may have caused a data breach.

Call the IT department to see if they can stop the email from being delivered.

Initial Proficiency

Data Protection and Privacy

Code of Conduct

Workplace Safety

Anti-Harassment

Diversity and Inclusion

Average by Geography

56%

62% 54% 58%

52% 70% 61%

66% 76% 71%

84% 72% 78%

63% 67%

Topic Americas Europe Average by Topic

51% 61%

Current Proficiency

69%

76% 64% 70%

72% 86% 79%

82% 86% 84%

100% 85% 93%

80% 78%

Topic Americas Europe Average by Topic

68% 70%

Anti-Harassment

Diversity and Inclusion

Average by Geography

Data Protection and Privacy

Code of Conduct

Workplace Safety

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✓Diversity Training

✓Workplace Safety (OSHA)

Information Security Training (HIPPA)

✓Workplace Violence

✓Data Privacy and Security

✓Anti-Harassment and Discrimination

qstream.com | hello@qstream.comBoston | Dublin © Qstream 2020 All rights reserved. Transform Learning | Engage. Reinforce. Analyze.

Qstream is a leading enterprise microlearning solution proven by science and in practice to boost learner performance at scale through knowledge reinforcement, engagement, and analytics. Since 2008, Qstream has been on a mission to make people in the workplace better at what they do. Today, over 600 global organizations rely on Qstream to build high-performance teams by delivering a precision microlearning experience that reinforces job-critical knowledge and skills in minutes a day. Resulting in 93% average learner engagement levels and 17% average proficiency improvements, Qstream gives companies the tools they need to get a real-time view of performance readiness and take action where it is needed most.

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ABOUT QSTREAM

QSTREAM IN NUMBERS

Used By

17%

20+

93%

4

600+ 50m+average

proficiencyimprovement

leading financial service firms

averageengagement

of the top 5 US hospitals

customers

14 7of the top 15 pharmacompanies

of the top 10 medical

devices

questions answered

Break training content into learner friendly, bite-sized,

scenario based challenges

Keep learners engaged with game mechanics, peer socialization and personalized coaching

Use a proven methodology to improve knowledge,

advance skills and change on-the-job behavior

Use proficiency as a measure for ROI and

identify gaps to inform further training initiatives

Reduce training costs, condense training time and engage remote

workers

Make It Easy Make It Stick Make It Mobile Make It Engaging Make It Measurable

MICROLEARNING THAT IS PROVEN BY SCIENCE AND IN PRACTICE

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Learn how Providence St. Joseph Health uses Qstream to increase learner engagement and save millions of dollars on compliance training.