department of human resources leadership innovation quality government of the northwest territories...

Department of Human Resources Leadership Innovation Quality

Government of the Northwest Territories

HR OVERVIEW

October 2008 Controller Conference

Leadership Quality Innovation

Department of Human Resources

Agenda:

• Corporate HR Strategic Plan

• HR Backlog Update

• Electronic Recruitment “E-Recruit”



Corporate HR Strategic PlanTopic Areas:

• Purpose• The Plan• Who will be developing the plan?• Who will be involved in the

consultation process?• Timelines for Completion



Purpose

• To address the Legislative Assembly’s priority of improving human resource management through training, career planning, and to encourage innovation;

• To identify initiatives that will make the GNWT an employer of choice in Western and Northern Canada;

• To make sure that GNWT can recruit and retain a workforce that will deliver programs and services to residents competently and effectively; and

• To find ways to do a better job of achieving our affirmative action goals.



The Plan

• Will be consist of two public documents:

• A 10-Year HR Strategic Plan:» This plan will provide vision, values, key

long-term goals and initiatives

• A 3-Year Detailed Action Plan:» This plan will describe specific tasks that

needs to be done to achieve the goals set out in the Strategic Plan



The Plan cont…

• Will set the framework for the development of individual departmental human resources plans, succession plans and affirmative action plans;

• Will reflect the aspirations of multiple stakeholder groups.



Who Will Be Developing the Plan?

• Terriplan Consultants, in partnership with PSTG Consulting, have been retained to lead the development of the plan

• Work will proceed under the direction of the HR DM’s Steering Committee



Who Will Be Involved in the Consultation Process?

• Stakeholders to be consulted will include:GNWT employees – unionized and

managementAboriginal Self-governmentsCommunity GovernmentsUnionsMembers of the Legislative Assembly



Timelines for Completion

• The plan is expected to be completed by March/April 2009

• A planning workshop to kick off the planning process with representatives from across the GNWT was held on October 22nd



Backlog UpdateTopic Areas:

• Background

• Status

• Efforts to date

• Helpdesk

• Current Initiatives



Background

• Inherited• System issues• Human issues



Status

• Final pays: – November 2007 1123– September 2008 728

• Benefits issues:– November 2007 2873– September 2008 1721

• Employee Balance of Leave Credits– October 2008 ~800



Efforts to date

• Staff specializing• Retirees• Dedicated casuals• Self-service• Helpdesk



Helpdesk

• Established June 2007• Over 28,000 tickets received, approx. 600

active• 45% of e-mail inquiries and 75-80% of phone

inquiries are resolved by Helpdesk staff• Track and report on inquiries



Current Initiatives

• Casual staff, including high school students• Employee Services Working Group and

Systems Working Group• Reviewing procedures• Reviewing staffing levels• Training



E-RecruitTopic Areas:

• Introduction to E-Recruit Overview Benefits

• Phases of E-Recruit Outline of phases Timelines Status of Phase One Communication/Promotion



Electronic Recruitment

• Current GNWT recruitment processes are primarily manual

• GNWT is moving forward with a three-phased expansion of Peoplesoft to enable job seekers to review job opportunities and immediately apply online through “E-Recruit” – similar to other jurisdictions

• Introduction of “E-Recruit” brings the GNWT in line with best practices in the recruitment field



Benefits of E-Recruit

• We will be able to run a competition online from end to end, including posting of job opening and job description, screening and recording results , eliminating the existing manual process

• Store candidate information, allowing candidate’s subsequent applications to be completed quickly. Once a candidate has completed a profile they can apply on unlimited numbers of opportunities

• Information provided by candidates will flow from recruitment to payroll and benefits, decreasing problems due to data entry errors

• Managers will be able to conduct screening from their own offices or while on duty travel , if desired

• Candidates still have an option to hand deliver or fax resumes (For example, applicants in regional communities experiencing network issues)

• Improve our image as modern government, making use of available technology in recruitment practices



Phases of E-Recruit• Phase 1 (DHR staff and applicants) - Introduce by March 31, 2009

Enable applicants to apply on line Storage of candidate history on line (Candidates can check the

status of the competition online) Candidates will receive an automatic e-mail confirming receipt of

their application

• Phase 2

- Introduce in fiscal year 2009/2010

-Hiring Managers will have access to E-Recruit and be able to: Initiate the staffing request electronically View resumes and screen on line

• Phase 3- Introduce in fiscal year 2010/2011 Reports and tracking of statistics Workflow



Status of Phase 1• Working Group established April 2008• Initial testing of candidate application process completed in July

2008• “Patches” for PeopleSoft updates recently received that required

amendments to the E-Recruit module. Further functional testing is currently underway within systems

• Initial testing of the human resource recruitment role will be done in November 2008

• Training for human resource staff is tentatively scheduled for November, but may shift depending on testing results

• Phase One will go live on or before March 31st, 2009• Amendments to the Human Resources website are being

drafted to reflect the shift to E –Recruit



Communication/Promotion

• A communication/promotion plan has been drafted• DHR will announce and promote “E-Recruit” to

employees and the general public 4-6 weeks prior to the go live date via: (General public) DHR Website and newspapers (For employees) Messenger, Bulletin Boards,

Client Service Managers, Departmental management meetings , DHR/GNWT website and through scheduled information sessions



Any Questions?

department of human resources leadership innovation quality government of the northwest territories...

Documents

strategic plan slide

completion slide

communicationpromotion

nd slide

human resource management

recruitment field slide

plan cont

plan work