deploying your first chat bot

Deploying your first Chatbot

DEPLOYINGYOUR FIRST CHATBOTJosh Somma@joshsomma

Who am IWhy im giving the talkWhat Ill be talking about

Why have Chatbots gotten so big all of a sudden?

Deploying your first chatbot @JoshSomma

Headlines - FB messenger bot store; MSFT conversation as platform (Tay, Xioaice); Kik opening a bot store change slideDigital Assistants - Siri, Cortana, AlexaChatbots have been around a long timeWhats driving the growth and interest in chatbots?


Why have Chatbots gotten so big all of a sudden?

Headlines - FB messenger bot store; MSFT conversation as platform (Tay, Xioaice); Kik opening a bot storeDigital Assistants - Siri, Cortana, AlexaChatbots have been around a long timeWhats driving the growth and interest in chatbots?

BIGDATA

MACHINE LEARNING

BETTERCHATBOTS

The maths


Machine learning and neural networks are producing much more sophisticated botsAI is beating chess grandmasters and winning at GoSophistication of language recognition software is increasingBig data analysis of billions of emails, text messages and search queries to determine language patterns

Source: https://medium.com/intercom-inside/the-end-of-app-stores-dd379e754033#.4941x6vbkTop 10 Apps Globally


1. Facebook

2. WhatsApp

3. Messenger

10. Twitter

6. Viber

7. Kakao Talk

4. Instagram

9. We Chat

8. Clash of Clans

5. Line

Mobile is the internet Whole generations and geographies skipping desktop as a UIApps own the mobile experienceMany of the top apps are chat based messaging servicesChatbots integrate seamlessly into chat apps

(Weixin - WeChat)


The case of WeChat Chat as platformhas been proven as a business model

Started as a messaging app but has now extended to become a full-fledged platformUsers make hotel reservations, split bills, make doctor appointments, buy movie tickets, and shop via text message. 20 milion companies using the platform as a key commerce and marketing channelOriginally had humans responding to text messages but are now replacing with bots to handle the interactionsWestern tech companies are looking to emulate this successIntegrated with a payments system, bot based interactions are driving huge revenues

ChatOps


#SlackbotHipchat @SquizHubot


SO YOU WANT TO BUILD A BOT

OPTION 1: Make a Fauxbot


Citymapper gobotRefactor UI of existing applications to use a chat interfaceNot a true bot experience but a good way to experiment with your users

OPTION 2: build a bot


SDKs available in a variety of languages

Step 1

Develop the bot, application and server

Step 2

github/hubotMicrosoft/BotBuilder

OPTION 3: Develop a bot using


AIML&AlaaS

What is AIML?


A.rtificialI.ntelligenceM.arkupL.anguage

About AIML

A type of weak A.I. know as pattern matchingAIML is a form of XML that defines rules for matching patterns and determining responses.Developed by Richard Wallace and open source community between 1995 2002Specification 2.0 came in 2014Similar to a scripting languageSupports variables, conditions, loops, arrays and key values pairsCan return HTML and JavaScript

AIML Categories

WHAT IS YOUR NAME My name is John.


What the bot replies

Matches what the user says

AIML bots are collections of filesExample of category3 basic types of categoriesAtomicDefaultRecursive

AIML Context

&


* SMART PHONE *

Do you have a smartphone?

YESDO YOU HAVE A SMARTPHONEDo you have Apple or Android?

Can use tag to refer to the last template the bot responded withCan group categories under topicsLike programming languages or movies

AIML Learning

&


THE SKY IS BLUEI will remember that the sky is blue

WHAT COLOUR IS THE SKYThe sky is blue

THE SKY IS BLUEI will remember that the sky is blue

WHAT COLOUR IS THE SKYThe sky is blue

tag can teach the bot categories within the conversation but the bot forgets the category writes a new aiml file with categories that can be accessed by other users

Pandorabots Playground


deploying your first chat bot

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