designing for empathy | ted x youth
TRANSCRIPT
Designing for Empathy
2015
Hi
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uber food delivery
marijuanatoilet paper
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uber food delivery
marijuanatoilet paper
clothes
Is it all good for us?
Why empathy it’s important: #1 Google Glass Episode
Why empathy it’s important: #2 A “love” story
We are facing a crisis of empathySherry Turkle
- ability to understand and share the feelings of another - it’s crucial to understand the world around us, people,
cultures, behaviours, but mostly emotions.
em pa thy
“To understand others, we need to walk in their shoes”Roman Krznaric
Marina Abramovich
“Technology was invented for human beings to have more time for themselves but what happened is that
time is consumed by technology.”
Designing for EmpathyWe need to focus on
Human Emotion Centred Design
Learn itFeel it
Spread it
Learn it#1
Emotions Studies & empowering emotional intelligence
Feel itTo jump in other shoes
#2
Spread itTo trigger conversations
#3
Designing for Empathy means
#1 Continuous experiences across bits and atoms
Case: Virgin America and Nextdoor
Designing for Empathy means
#2 Integrating internet in the world around us
Case: Binoculars Google Tellart
Designing for Empathy means
#3 Reclaiming the art of conversation
Case: Uber
Designing for Empathy means
#4 Defining a new emotional dictionary focusing on
voice gestures signs
Case: Lapka and Facebook
Designing for Empathy means
#5 Building trust relationships
Case: Airbnb
So..
as reality is reacher than screens..
and the future of internet is out of screens, spread into the real world embedded in magic enchanted objects and
infrastructures
let’s fight this crisis of empathy by being present and designing real experiences into the real world