destination marketing organizations_the case of athens tourism
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Manolis PsarrosDestination Development & Marketing Consultant
Destination Marketing Organizations:
The Case of Athens Tourism &
Economic Development Company
Destination Marketing Organizations:
The Case of Athens Tourism &
Economic Development Company
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
City of Athens Development Agency
Official City Tourist Board
Established in 2007 as a Destination
Marketing Organization.
Board of Directors includes representatives
from the Travel Agents Associations, The
Athens Hotel Association and the Local
Chamber of Commerce & Industry
Member of:
About ATEDCo
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
What Have We Got?(Understanding tourism resources)
Who Do We Want?(Selecting the Tourist)
How Do We Get Them?(Developing a Marketing Plan)
Keeping the Tourist(Destination Welcome & Customer Care)
Our Strategy
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Olympics & Tourism: If you do them well, they will come: The Case of AthensWhat Have We
Got?
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Tourist Resource Audit
Natural Resources
Cultural Resources
Activities
Services
Types of Resources
Resource Evaluation
Resource Quality
Resource Uniqueness
Resource Appeal
Types of Resources
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Unique Cultural Identity
The Cradle of Western Civilization
Birthplace of Democracy, Drama & Philosophy
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
City by the Sea
European Capital with Most
Blue Flags
Numerous Organized
Beaches
Short Distance from the
City Centre
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Natural & Cultural Diversity
Olympic DistrictTraditional: Plaka
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Coastal: Glyfada
Natural & Cultural Diversity
Rural: Mesogeia
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Cosmopolitan: Flisvos Post-Modern: Gazi
Natural & Cultural Diversity
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Mega Events Destination
The 2004 Summer Olympics
Euroleague Basketball Final Four -2007
Champions League Final -2007
PanEuropean Beach SoccerChampionship 6-2007
IAAF World Cup 2006
World Canoe Kayak Slalom
Championships
Beach Soccer Championships -- 2007
SWATCH FIVB Beach Volley
Championships 2006
David Copperfield Show
St. Petersburg State Ice Ballet
Handball World Championships
SportAccord
UNDP Global Summit against Poverty
International Childrens Games 2009
Special Olympics 2011
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Major Events & Facilities
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Olympics & Tourism: If you do them well, they will come: The Case of AthensTourism Facts & Statistics
Tourist Supply
Total Number of Hotels (Greater City Area): 493
5* = 29 (6.350 Rooms 11.967 Beds)
4* = 64 (6.915 Rooms 12.942 Beds)
3* = 87 (5.851 Rooms 10.808 Beds)
Total Number of Rooms (Greater City Area): 29.050
Total Number of Beds (Greater City Area): 53.958
Tourist Supply
Total Number of Hotels (Greater City Area): 493
5* = 29 (6.350 Rooms 11.967 Beds)
4* = 64 (6.915 Rooms 12.942 Beds)
3* = 87 (5.851 Rooms 10.808 Beds)
Total Number of Rooms (Greater City Area): 29.050
Total Number of Beds (Greater City Area): 53.958
Athens MICE ID
Meeting Capacity in Conference Centres: 25.000seats
Meeting Capacity in hotels: 20.000 seats
Meeting Capacity in Other Venues (inc. OlympicVenues): 30.000 seats
Overall Meeting Capacity: 75.000+ seats
Capacity of the biggest meeting hall: 2.500 seats
Capacity of the biggest venue: 10.000 seats
Maximum Exhibition space of the biggestconference facility [m2]: 12.250 m2
ICCA Global Ranking: 15th
Source: ICCA Snapshot 2008
Athens MICE ID
Meeting Capacity in Conference Centres: 25.000seats
Meeting Capacity in hotels: 20.000 seats
Meeting Capacity in Other Venues (inc. Olympic
Venues): 30.000 seats
Overall Meeting Capacity: 75.000+ seats
Capacity of the biggest meeting hall: 2.500 seats
Capacity of the biggest venue: 10.000 seats
Maximum Exhibition space of the biggest
conference facility [m2]: 12.250 m2
ICCA Global Ranking: 15th
Source: ICCA Snapshot 2008
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Accommodation
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Olympics & Tourism: If you do them well, they will come: The Case of AthensYear Number of Hotels (City Centre) Number of Hotels (Greater City Area)
5* 4* 3* 2* 1* Total 5* 4* 3* 2* 1* Total
2000 11 22 39 105 81 258 20 52 84 218 121 495
2001 11 23 39 103 77 253 19 52 82 213 113 479
2002 11 24 39 103 75 252 19 55 81 216 111 482
2004 12 24 40 104 72 252 19 55 86 225 113 498
2005 14 33 43 102 64 256 26 64 89 231 96 506
2006 15 33 43 100 61 252 28 64 90 223 90 495
2007 15 32 42 98 62 249 29 64 87 223 90 493
Number of BedsNumber of Hotels
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
City
centre
Greater
City Area
Number of Hotels
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
City Centre
Greater City Area
Metropolitan area
Tourist Arrivals in all types of accommodationAthens Tourism
Facts & Stats
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Greater City AreaCity of Athens
Bednights in Hotels EstablishmentsAthens Tourism
Facts & Stats
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Transportation
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Transportation
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Gastronomy
Fine Dining
Home of Healthy
Mediterranean DietUnique Gastronomic Experiences
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Shopping
New Shopping MallsDesigners Brands
Flea Markets
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Athens Today - Success Factors: Future Urban DevelopmentAthens Today - Success Factors: Future Urban DevelopmentFuture Urban Development
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Future Urban Development
The Votanikos Project Metropolitan Park (Ellinikon)
Pedion Areos
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Athens International Airport is
considered one of Europes best
in its category
Key Success Factors: Athens International Airport
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Key Success Factors: Coastal Development
New Marinas & Cultural Parks
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
New Metro stations act as mini-
museums.
Athens urban planning Incorporates art, culture
and technology
Athens Today - Success Factors: The MetroKey Success Factors: The Metro
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
2004: Tae Kwon Do Stadium
Today: Faliron Pavillion
Housing trade, and cultural events and shows such as City Break Expo in June 2007
Key Success Factors: Utilization of Olympic Venues
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Beautified the area surrounding the
Acropolis into Europes largest
archaeological park (4.7 km /3 miles wide).
Key Success Factors: Unification of Archaeological Sites
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Destination Mix
Unique Cultural
Identity
City By the Sea
Upgraded Public
Transportation Network
Fully Renovated hotels & new
class of accommodations
Urban, Natural & Cultural
Diversity
Mega-Event
Destination
Shopping, Gastronomy
& Nightlife
Major Future
UrbanDevelopment
Projects
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
2. Build CompleteVisitors Profiles
3. Select Groups of TouristsBest Suited to the Destination
1. Identify Many Different Groups ofTourists relevant to the Destination
4. Monitor & EvaluateResults & Trends
Who Do We Want? The Decision ProcessWho Do We Want? The Decision Process
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Types of ResourcesWho Do We Want? Selecting the Tourists
City Breaks +
Meetings
Destination
End and/or Hub
Destination
Traditional
(US/UK/Germany/France/Italy/Cyprus) +
Upcoming Markets
(Russia/Balkans/Middle East)
Domestic
(Winter/Autumn) Vs
Foreign Tourists
(Spring/Summer)
Families with Kids +
Young Couples + Seniors+ Youth/Backpackers +
Cruise Travelers
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Olympics & Tourism: If you do them well, they will come: The Case of AthensHow Do We Get
Them?
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Where are We Now?Situation Analysis & SWOT
Where Do We Want to Be?Marketing Objectives
How Do We Get There?Strategies & Tactics
Types of Resources3 Key Questions
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Greece OthersCyprusGermanyGBFranceItalyUSGreece USGreece FranceItalyUSGreece GBFranceItalyUSGreece GermanyGBFranceItalyUSGreece CyprusGermanyGBFranceItalyUSGreece OthersCyprusGermanyGBFranceItalyUSGreece
Where are We Now? Major Markets
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
City Centre Metropolitan areaGreater City Area
Athens Today
Where are We Now? Occupancy Rates
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Paris
Belgrade
Barcelona
Madrid
Athens
Where are We Now?Average Length of Stay
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Where are We Now?Situation Analysis & SWOT
Where Do We Want to Be?Marketing Objectives
How Do We Get There?Strategies & Tactics
Types of Resources3 Key Questions3 Key Questions
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Olympics & Tourism: If you do them well, they will come: The Case of AthensImplement Effective Marketing Programs that communicate the Breathtaking
Athens experience and destination attributes with clearly defined Targets,
Tactics, and measurable results in the areas of:
Strategic Objective
Merchandising
Consumer, MICE and Travel Trade Marketing
Website, Internet & Social Networks Marketing
Media and Public Relations
Research & Market Intelligence & Destination Monitoring
Collateral/Publications
Visitor Services / Tourist Information Centre Operations
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Where are We Now?Situation Analysis & SWOT
Where Do We Want to Be?Marketing Objectives
How Do We Get There?Strategies & Tactics
Types of Resources3 Key Questions
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Global Networking
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Promotional CampaignsHow Do We Get There? Promotional Campaigns
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Events Organization
City Break 2007
Euroleague Basketball Final Four 2007
International Children Games
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How Do We Get There? Digital Marketing
www.breathtakingathens.com Social networks Digital Media Partnerships
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? B2B
Publications for Tourist Pros
Fam Trips & B2B events
B2B expos
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Tourist Information NetworkTourist Information NetworkHow Do We Get There? Tourist Services & InformationHow Do We Get There? Tourist Services & Information
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Merchandising
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Media CommunicationHow Do We Get There? Media Relations
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Media Communication
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
to promote Athens as a destination for
conventions
to attract international conventions,
company meetings and all other types
of events to Athens;
to serve the needs of meeting
planners (RFPs) meticulously, quickly
and responsibly;
to show the particular importance of
conventions on the city's economy.
How Do We Get There? Athens Convention BureauHow Do We Get There? Athens Convention Bureau
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
We are:
investing in partnerships with
the private sector and with the
State
promoting a membership
programme to strengthen ACBs
activities
in order to achieve the joint goal of
promoting Athens to international
tourism markets.
How Do We Get There? Athens Convention BureauHow Do We Get There? Athens Convention Bureau
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Athens Convention Bureau official magazineHow Do We Get There? Athens Convention Bureau
www.athensconventionbureau.gr
acb mag
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
How Do We Get There? Athens Convention Bureau
Strategic Partnerships
Strategic & OperationsConsulting Support
Knowledge Exchange& Market Intelligence
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Olympics & Tourism: If you do them well, they will come: The Case of AthensKeeping the Tourist
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
Destination Welcome & Customer Care
Olympics & Tourism:
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Olympics & Tourism: If you do them well, they will come: The Case of Athens
The Case of Athens
Thank You