developing the coaching skills of your managers and leaders | webinar 01.28.16
TRANSCRIPT
Presenter:
Chris Osborn
Vice President of
Organizational Strategy
@chrisosbornstl.
Host:
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary
Improve employee performance with the largest
and fastest-growing library of training videos.
Poll Question: How would you describe your manager training
and development?
a. Ad-hoc at best
b. Reactionary
c. Foundational, but nothing on-going
d. Plans are outlined, but not necessarily aligned to biz goals
e. Strategic and continuous
Poll Question: What is your managers’ biggest challenge when
coaching employees?
a. Building the relationship
b. Identifying performance gaps
c. Asking questions and problem solving
d. Supporting and encouraging
e. Driving results
WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:
A
How coaching can improve the performance of your employees
and organization.
How to develop your managers coaching skills based on
leadership styles.
How to develop a coaching method/model that will work for your
managers and organization.
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE IMPORTANT FOR
YOUR MANAGERS?Organizations with senior leaders who
coach effectively and frequently
IMPROVE BUSINESS RESULTS BY
SOURCE: BERSIN BY DELOITTE
Top Missing Skills In
Mid-Level Leaders
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change
5. Communications
6. Business AcumenSOURCE: Bersin by Deloitte
21%
Organizations with senior leaders who coach effectively
and frequently
IMPROVE BUSINESS RESULTS BY 21%
SOURCE: Bersin by Deloitte
Coaching is a process that enables learning and
development to occur and thus performance to improve.
To be successful a Coach requires a knowledge and
understanding of process as well as the variety of styles,
skills and techniques that are appropriate to the context
in which the coaching takes place.
Eric Parsloe, The Manager as Coach and Mentor
BUSINESS COACHING
EXECUTIVE COACHING
CAREER COACHING
LIFE COACHING
What is Coaching?
EN
CO
UR
AG
EM
EN
T
EMPOWERMENT
DIRECTION AND
ORDERS
FEEDBACK AND
PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
COACHING AND LEADERSHIP
COACHING AND LEADERSHIP
EN
CO
UR
AG
EM
EN
T
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
PERSONALITIES
LEARNING PREFERENCES
DISTANCE AND TECHNOLOGY
COMFORT
RELATIONSHIP OBJECTIVES
RELATIVE EXPERIENCE
Key Factors for Coach and Coachee
Goals
Reality
Options
Will
Current Reality
Ideal
Gaps
Action
Review
Contracting
Listening
Exploring
Action
Review
Outcome
Situation
Choices/Consequences
Actions
Review
Spot The Opportunity
Tailor The Intervention
Explain The Task
Encourage
Review
Clarify The Issue
Open Up Resources
Agree The Preferred Future
Create The Journey
Head For Success
What Coaching Model is Right?
Coaching Models
Help the coach assess
current performance
Identify gaps or areas
for performance
improvement
Help develop a plan to
close gaps or improve
performance
How to deliver and act
on the plan
Coaching is building
one-on-one relationships and
managing a process that result in
specific improved performance in
targeted areas.
SUCCESSFUL COACH
RELATIONSHIPSPROCESS
IMPROVED
PERFORMANCE
Today’s coaches must be multi-functional, and be equally
competent as a manager, tactician, trainer, psychologist,
physiologist, and sometimes even a counselor. You
simply cannot coach the same way as you did ten,
fifteen, or twenty years ago for a number of reasons.
Gary Curneen, Professional Coach and Blogger
MANAGER OBLIGATIONSAt any given time, a manager will function someplace
on this continuum . . . .
Supervision and
ComplianceAchievement of Goals
A Coaching Process Checklist
1. Positive approach
2. Future orientation
3. Two-way communication
4. Coach listens more than talks, employee must be committed
to frank discussion about needs
5. Coach heavily invested in success of employee
6. Commitment to continuous learning by BOTH parties
7. Desire for improvement
Essential Traits, Behaviors and Skills
TRAITS SKILLS BEHAVIORS
For Coaches
• Positive
• Future-oriented
• Curious
• Collaboration
• Learning facilitator
• Educator/teacher
• Continuous learner
• Outward focus
• Active, engaged
listener
Coaches Toolkit
CommunicationPerformance Management
Emotional Intelligence
Business Acumen
CommunicationKey Skills
Active listening
Learning to frame and ask effective questions
Courageous conversations
CommunicationPurpose
1. Identify obstacles to employee success
2. Find solutions or ways to overcome obstacles
3. Establish agreed upon definitions of success and plan of action
4. Gain commitment and engagement
3 Questions a Manager Should Ask
Does the employee have
the capacity to perform
and improve?
Does the employee have
a positive attitude?
Is the employee
curious?
Performance ManagementKey Skills
Understand employee engagement and motivation
Goal setting
Delegation
Performance ManagementPurpose
1. Identify strengths and weaknesses
2. Outline goals and objectives
3. Understand how to prioritize and capitalize on strengths
4. Improve performance in targeted areas
Business AcumenKey Skills
Business operations and functions
Making decisions
Industry knowledge
Business AcumenPurpose
1. Professional level understanding
2. Influencers and key stakeholders
3. The decision-making process
Emotional IntelligenceKey Skills
Self awareness, motivation and regulation
Build effective relationships
Emotional IntelligencePurpose
1. Guide employees through workplace conflicts and difficult situations
2. Adaptability in a fast-changing work world
3. Positive response to diversity in thought and culture
How can we get
managers to make
time to coach?
• Part of a
manager/supervisor job
• Job and performance
focused
• Interest is functional
• Driven by manager
• Relationship is based on
specific job role
Coaching vs. Mentoring
• Outside the manager /
employee relationship
• Focused on professional
development
• Focus on mentee,
personally and
professionally
• Across job boundaries
COACHING
VS.
MENTORING
Coach Others to Higher Performance
Short Video Series to
get started
Coaching Skills Introduction
Leadership Styles
Adapting Your Style
The Coaching Process
Giving Feedback
Asking rather than telling.
How to think, not what to think.
Key Take-Aways
How to communicate the importance of developing the coaching skills of your
managers and leaders.
Coaching models and how you can adopt and adapt them for your organization.
Four key competencies to develop with your managers and leaders.
Four key competencies to develop with your managers and leaders.
Developing Coaching Skills
Short Video Series to
get started
• Coaching Others to Higher
Performance
• The Readiness Stairs Model
• Coaching Novices to Experts
• Using the Right Style
• Coaching Others Step-by-Step
• Closing the Loop with Feedback
• Coaching Tips
Developing Emotional Intelligence
Short Video Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
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and more!
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Presenter:
Chris Osborn
Vice President of Marketing
@chrisosbornstl.
Host:
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary