Development and use of information systems that help businesses achieve their goals

and objectives.

Byron Marshall

Faculty, Information ManagementCollege of BusinessOregon State University Thanks to V.T. Raja,

Ph.D.

Management Information Systems

* Kroenke: “Using MIS”

What I study:Find Interesting People

Help Biologists Understand Data

Systematically controlled IT functions aim to assure that IS: Provides value, Pushes the envelope, and Mitigates risk

Business As Usual

Management Inattention

“We’ll write the documentation later”

“We won’t get hacked, we’re too small to be on a hacker’s radar”

“Pick the best solution for our department”

Scale and costSOX Compliance

Threat vulnerabilityIncreased IT dependence

IT’s role in organizational change

“There’s no real need for a log file”

“It will be plenty fast”

“We’ll delete that old user ID later”

The Bad News: 72% do not!

28% of large-scale IS projects “succeed”

* Source: SoftwareMag.com (Feb 2001); Survey of 280,000 IS Development Projects

Outline

Historical Perspective

Things We Study in MIS

How IS makes a difference

MIS Job Prospects

MIS at OSU

Importance of MIS Historical

periods

Agricultural Age

Industrial Age

Information Age

USA: Labor Force Composition

0%

10%

20%

30%

40%

50%

60%

70%

1900

1910

1920

1930

1940

1950

1960

1970

1980

1997

YEAR

% WHITE COLLAR

% BLUE COLLAR

Sources: US Dept. of Commerce, Bureau of the Census. Laudon and Laudon, 2002, 7 th Edition.

Characteristics of an Information Worker

Define what information is needed Know how and where to obtain needed

information Understand the meaning of the

information Make decisions and act upon the

information Adhere to ethical and legal constructsWhere would we

be without IT?

Some things we study in MIS

Modeling Systems Acquiring/Developing Systems Organizing Data Networks and Telecommunications System Architecture Hardware and Software

The Goal: Help IT make a difference in organizations!

Flow Charts

10

Modeling Systems Models represent and communicate

facets of a system: Function: What is accomplished? Structure: How is it constructed? Behavior: How do the parts act and

interact?

UML Component Diagram

UML Sequence Diagram

Acquiring/Developing SystemsThe System Development

Lifecycle

SYSTEMS INVESTIGATIONUnderstand problem

SYSTEMS ANALYSISUnderstand solutions

SYSTEMS DESIGNSelect and plan best solution

SYSTEMS IMPLEMENTATIONPut the solution into place

SYSTEMS MAINTENANCE AND REVIEWEvaluate results of solution

Organizing Data for Analysis

A retail store manager hears reliable information from one of her employees that diaper sales in their store has been highest on Fridays. Assume this statistic was based on data that was collected during the last quarter.

What would you do if you were that retail

store manager?

Hubs vs. Switches: Switching increases performance, security, and cost

A

B

Oh, Good!

B? That’s not for me, I’ll ignore it

What’s this?

I’m not B

B? So what?

Nothing here HubSwitch

Currency Conversion Web Service(Chicago?)

Currency Conversion Web Service(Chicago?)

Application (HTTP)Application (HTTP)

Transport/Internet (TCP/IP)Transport/Internet (TCP/IP)

Network Access (Ethernet)Network Access (Ethernet)

System Architecture in An Interconnected E-Commerce World

AnalysisAnalysis

HTTPHTTP

TCP/IPTCP/IP

WiresWires

1. List Currencies and Stocks

2. Get Stock Prices

3. Compute

4. Convert Currency

5. Summarize

Stock Price Web Service (New York?)

Stock Price Web Service (New York?)

Currency Amounts

Portfolio Value $

Prices

HTTPHTTP

TCP/IPTCP/IP

WiresWiresRates

Portfolio

Stock Symbols

The Rotating Platter Moves the Data

Under the Positioned Read/Write Head

Buffer:

0110 0101

X 0110 0101Seek Time: How long does it take to move the read/write

head into place?

Seek Time: How long does it take to move the read/write

head into place?

Rotational Delay: How long to move the right part of the

disk under the read/write head?

Rotational Delay: How long to move the right part of the

disk under the read/write head?

You can’t invest in IT well, if you don’t understand what you are buying.

MIS can help an organization gain Competitive Advantage

Farmers: Why would they sell to us?$$$, AND we provided web access to their data

Cotton Mills: Why would they buy from us?$$$, AND our software adapted to their specific needs

Competitors couldn’t match our efficient operations: Optimized selection of which cotton bales to load together helped us “scratch nickels out of the dirt! “

Don’t Know Systems?

Better Beware: There’s IT Mojo

Everywhere

Payroll Service

Software Development

Network Services

Web-Based Sales

Database Management

Evaluate Controls

Types of IT Audit Work

Provide 3rd-Party Assurance (SAS #70 )

Penetration Testing

Support Financial Audits

Transaction Processing

Search for IT-based Fraud

Provide Assurance (over Application Deployment Practices)

IS: Success or Failure? Recipe for success: What types of

knowledge are needed to be successful?

Successful IS in business require development team to have a well rounded set of perspectives

• Organization/Business functions• Information Technology • People

The situation: Many information workers,

Lots of technology, but …

Effective systems to support organizations & people (including customers!) are not always available.

Organizations need help!!!

Is this reflected in the Job Outlook for the IT industry?

VH = Very High Pay

Placement of some recent MIS@OSU interns and graduates Nike Hitachi Consulting KPMG Accenture Standard Insurance Stockamp & Associates Symantec WebMD Secretary of State

Audits Division Family Business Entrepreneurship WA State Bar Association

Mazama Capital Management

Ferguson Wellman Capital Management

Empire Pacific Risk Management

Leupold and Stevens Weyerhaeuser Approva Oregon Zoo Obrien Dental Lab Willamette ESD MIS Intern in Guatemala M.S. Student in HCI at

Carnegie Mellon University

MIS@OSU offers relevant curriculum experiential learning opportunities and more

Well rounded, relevant, current and valued curriculum

http://options.bus.oregonstate.edu/mis/

BA272 BA 462

BA302 BA479

ACTG 378/BA370 BA483

BA371 and BA372 BA572

MIS@OSU offers experiential learning opportunities and more Hands-on IT Skills

MIS@OSU students work on real world business projects sponsored by: Hewlett-Packard Stockamp & Associates Hitachi Consulting Symantec Standard Insurance Several smaller

organizations such as Peak Sports, Trysting Tree and local chapters of some fraternities.

Access to MECOP and other internships

Virtual Team Experiences

SIM Club

Field trips

Networking opportunities

MIS@OSU offers relevant curriculum experiential learning opportunities and more

ISACA Endorsed Curriculum helps with CISA Certification

Business Solutions Group Leverage Faculty Expertise and

Research Opportunities

BSGThe Business Solutions Group

A unique opportunity here at the COBGain practical experience designing, developing, and testing real information systems for real customers

- Business Analyst- Developer- Tester

Display Data Effectively

Document collections can be organized (grouped) based on the ideas they contain. Voronoi Diagrams help display these groups in smooth proportional shapes: users can better understand an information space.

Help Teachers Find Useful Lesson Plans

Come and Learn With US!

If someone tells you that MIS is just a fad – just point them to these slides and this video on Youtube!

http://www.youtube.com/watch?v=vxmuhzLzubM