digital disruption: redefining cities, countries and …...digital disruption redefining industries...

© 2015 Cisco and/or its affiliates. All rights reserved. 1

Digital Disruption Redefining Industries

Ross Fowler

VP, Enterprise Segment and Digital Transformation, Asia Pacific & Japan

27 May 2016

Digital Disruption:Redefining Cities, Countries and Businesses

© 2015 Cisco and/or its affiliates. All rights reserved.

• What’s Happening?

• Latest Cisco Research

• How Cisco Can Help

What I’ll Cover


What’s Happening?


Digital Disrupters Across The Region


Customer Experience

Virtual Teller Machines

Westpac Connect Now

Remote Expert Banking Specialist

Digitization is Driving Business Transformation

Digital Manufacturing

Predictive Analytics

Connected Factory

Real-time data with rich context

Smart Library

Visual Analytics and Location-based

Tracking


Transform Business Models

Unleash Workforce Efficiency and Innovation

Digital Transformation Technology-enabled Outcomes

Personalize & Contextualize Customer/Citizen Experience


Digital World –Every country, city and business will become digital


Latest Cisco Research


Why

Transform?How to

Transform?

What to

Transform?

The Digital Transformation Journey


The Digital Vortex Impact of Disruption*

* Disruption means substantial change

in market share among incumbents

• A force that pulls everything

toward the middle

• Chaotic: Objects are drawn to

the center with exponentially

increasing velocity

• Industries may dissolve and

recombine

• At the center, a value that can

be digitized is digitized

Disruption in the Digital Vortex Demands that Organizations Drive New Customer/Citizen Value

• 4 of 10 top incumbents (per

industry) are likely to be

displaced by digital disruption

• Expected time to disruption is

only 5 years

© 2015 Cisco and/or its affiliates. All rights reserved. Source: Global Center for Digital Business Transformation, 2015

Some Industries Are More Vulnerable To Digital Disruption

#4Financial Services

#5Telecommunications

#6

Education

#7

Hospitality

& Travel#8

CPG &

Manufacturing

#9

Healthcare

#10

Utilities

#11

Oil & Gas

#12

Pharmaceuticals

#1Technology Products & Services

#2Media &

Entertainment

#3Retail


Manufacturing Retail Banking

• Digital & IoT enable “as a service” model transition

• Asia Pac is a forerunner. 62% of manufacturing leaders are moving to an “as a service” model

• Retailers recognize the impact of digital disruption but less than 25% are actively addressing it

• Retail Digital Transformation offers a $92.3 Billion opportunity across Asia Pac through to 2018

• 41% of Finance Sector executives recognize that digital disruption increases the risk of going out of business

• $96 billion in Digital Value at Stake (2015-2018) for retail banks across Asia Pac

Industry Insights


Source: Digital Vortex: How Digital Disruption Is Redefining Industries, DBT Center, 2015

45% 37% 35%24% 17% 14%

Innovation

Startup Incumbentvs.

Agility Experimentation

& Risk

14% 16% 11%33% 32% 29%

Capital Brand Customers

In the Digital Vortex, Every Company Can Learn From Startups

% of respondents rating companies’ advantages in capitalizing on

digital disruption [941 respondents]


Hyper-

awareness

Informed

Decision-

making

Fast

Execution

DigitalBusiness

Agility

Requires “Digital Business Agility” with “3+1” Foundational Capabilities


Hyper-

awareness

Informed

Decision-

makingDigital

BusinessAgility

Fast

Execution

Insight capture:

Getting the real

story in real time

Work-pattern sensing: Uncovering the complexities

of how workers work

Enabled by Six Workforce“Digital Accelerators”


Hyper-

awareness

Informed

Decision-

makingDigital

BusinessAgility

Fast

Execution

Insight capture:

Getting the real

story in real time


of how workers work

Ubiquitous analytics: Insights for all workers to drive

millions of better decisions

Collaborative decision-making: Diverse voices to empower the

company



Hyper-

awareness

Informed

Decision-

makingDigital

BusinessAgility

Fast

Execution

Insight capture:

Getting the real

story in real time

Ubiquitous analytics: Insights for all workers to drive

millions of better decisions

Collaborative decision-making: Diverse voices empower the

company


of how workers work

Agile talent pipeline:Skilled collaborators –

anywhere, anytime

Intelligent talent allocation: Make every team an “A team”



Ability to capture

new ideas from

employees

Ability to make

decisions based on

advanced analytics

Ability to turn

decisions

into action

26% 23% 25%

Hyperawareness Informed

Decision-makingFast Execution

Few Companies Have Attained Workforce Digital Business Agility

Fewer than 1 in 10truly excel in the core

workforce digital business

capabilities

% of companies that rate their capabilities in these

categories as “Excellent” [941 respondents]


How Cisco Can Help


Reimagine Your Business

Connecting People, Data, Process & Things

with the Network as a Sensor and a Mediator

Machine Learning, Contextual Insights,

Decisions at the Edge

Software Defined Everything, Controller

and Policy Driven

Security Everywhere –

Before, During and After an Attack

Know Your Customer & Workforce

Know What to Act On

Automate for Faster Response

Protect Your Business

Leadership and culture are keys to driving the change

Hyper-

Awareness

Informed

Decision Making

Fast Execution

Cyber Security


Outcome Driven

Enabled by Technology

Cisco Digital Business PlatformWork Reimagined. Value Reimagined.

21© 2015 Cisco and/or its affiliates. All rights reserved.

Developer

Environment

Digital

Solutions

Cisco Digital

Architecture

PartnerEcosystem


Outcome Driven

Enabled by Technology

Cisco Digital Architecture


Developer

Environment

Digital

Solutions

Cisco Digital

Architecture

PartnerEcosystem

Data &

Connectivity


Cisco Digital Technologies and Solutions


Developer

Environment

Digital

Solutions

Cisco Digital

Architecture

PartnerEcosystem

• Customer Experience

• Workforce Experience

• Business Operations

• City Operations

• Security Everywhere

• Digital Network Architecture (DNA)

• Application Centric Infrastructure (ACI)

• Internet of Things System

• Cloud


Simplicity

Agility

Faster Innovation

Customer Experience

2 Deliver IT as a Servicee.g. Supply Chain as a Service, Render Data as a Service

3 Build Modular IT, AutomateDecouple, Modularize, Reuse, Micro-services Architecture

4 Continuous Delivery DevOps, CICD, Start With a Minimum Viable Product

5 Drive Customer SuccessTest, Measure, Refine, Repeat

1 Enable New Business ModelsIT in Lockstep with Business Transformation

Outcome Focus

Cisco on Cisco: IT Blueprint for Digital Business


IT Leaders

Business Leaders

Driving DigitalBusiness Transformation

Orchestration

People, Process and Culture

Data and Analytics

Reimagine Value

Technology and Data Architecture

Security

OT

Leaders

IT Leaders, OT Leaders

and LoB Leaders

One Conversation

70% of people coming to

EBC’s are LoB execs

- Chuck Robbins

“”


• We’re all on a digital journey

• It’s about reimagining our business value

• There’s never been a better time to partner with Cisco

In Summary

Thank you.

digital disruption: redefining cities, countries and …...digital disruption redefining industries...

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