Digital Government Made Real

Tim Turitto@TimTuritto

Worldwide General Manager, GovernmentMicrosoft

Digital

Transformation

ENGAGECITIZENS

EMPOWEREMPLOYEES

OPTIMIZEINFRASTRUCTURE

TRANSFORMSERVICES

IN THE PUBLIC SECTOR

Key Stakeholders in the Digital Transformation

PUBLIC

Key Stakeholders in the Digital Transformation

Working together

PUBLIC

Provide young and

innovative software

companies with valuable

experience and expertise in

technologies, with no

upfront costs.

Networking startups local

and global ecosystems, like

VCs, angels, incubators,

accelerators, entrepreneur

associations,

to share and learn best

practices.

Stimulate vibrant and

innovative solutions

ecosystems in a way that

complements the shared

values and goals of the

government and community.

Some Critical Success Factors for Ecosystem

• Personalized and integrated services across agencies

• Location-based information and alerts

• Transparency and digital participation

• Citizen apps and solutions enabled by open data

• New skills and opportunity for all citizens

• Improving government access at all level

What does Digital Government Success look like?

A single, consistent point of entry to

government for all transactions

Interact directly with open

government

Stay up-to-date with daily news

Obtain services in a fair and efficient

manner

City of Ulm in Germany Uses the Cloud to Engage Citizens in Joint Decision Making

“Deliver an urban policy debate by including citizens early in discussion around projects and initiatives. The scalability of cloud-based services was critical in managing the demand and financial costs of the solution.”

Christian Geiger

Team IT Ulm 2.0

Egypt’s Ministry of Youth &

Sports engages the nation’s

burgeoning young population.

The move is critical to bring this enormously

influential demographic population into the

political fold & to provide Egypt’s youth with

a voice at the polls during elections as well as

engaging them in positive activities like

informing about local youth centers,

competitions, youth trips, etc

Europe’s second-largest port - the

Hamburg Port Authority - realized they

needed to develop systems to help them

make more informed decisions with split-

second timing. They looked to Microsoft

Social Engagement to allow them to

gauge the opinion of citizens about the

port in general.

Hamburg Port Authority

Leverages Social Engagement

Better engagements by harnessing data from many

sources & drawing intelligence, predictive insights

delivering personalization at scale (digital agents,

bots, speech recognition, IoT, etc).

Smart Working Initiative to

improve employees efficiency and

meet new austerity conditions

The Smart Working initiative is enabling

the Italian Ministry focused on Protection,

insurance & injuries at work (INAIL) to

really gain in efficiency through enhanced

collaboration, communication & mobile

working… particularly key as austerity

measures was driving overall resources –

including people – drastically down.

The UK Underground empowers its

staff with mobile computing to

improve its services

‘’To be able to provide our engineers with devices

to access information they need at the right

point of use, in real-time while working in the

field, us critically important to us’.

Adrian Davey

Head of IT, JNP

Tube Kines

Enabling the ‘Mobile Postman’

to drive new levels of efficiency &

service.

The Polish Post is undergoing a huge

transformation. One of their key strategy is to

provide their Postman with they digital access

to their data in real-time, as well as performing

collaboration tools for their internal employees.

Fueling collaboration, productivity, agility

and mobility, while mitigating risks. Eg.

Facilitating Smartworking; dynamic dash-

boards with customized visualization, social

conversations, etc

With two rivers & high rainfall, the City of Breda

needed a comprehensive water management

system. Now, it can analyze & visualize massive

data collected by sensors and pumps around the

city and even predict pump in real time. Citizens

participate by sending water observations through

social media. The city has reduced maintenance

costs and is better able to prevent flooding.

The City of Breda (NL) prevents flooding

with the cloud

Save time, increase efficiency & streamline

collaboration in Kuwait Ministry of FinancePublic treasury, international economic cooperation,

state employee housing, supervising state revenue

& preparing budgets… generated 3+mio docs/year .

The Ministry decided to implement: 1) remote working,

2) digital signature, 3) document-management

4) collaboration tools for file sharing & joint work

“Before, it took 3 to 5 days to get a response to a

request from one department to another. Now, we

can have it reviewed, initialed, forwarded & approved

in a matter of minutes.”.

City of Helsinki Bus Firm cuts

Fuel Use & offers Improved

Transport“Using Microsoft technologies, we

have decreased fuel consumption

by 5 percent, improved our drivers’

performance, and increased rider

satisfaction by 7 percent.”

Michael Andersson, Helsinki Bus

Technical Director

Better governance, transparency,

accountability, avoided redundancy,

cheaper service, adaptability to

circumstances (IoT shifting from reactive

to proactive, advanced analytics, cloud…

“This year, taxpayers relied on new technologies, which made the

application simple, intuitive and easy to use. In addition, they benefited

from great support from the SAT staff, who each day offered an efficient

& transparent service: this is a great example of technological

innovation & human talent working together for the growth of Mexico.

During the annual tax season, the federal agency processes millions of

documents from both individuals and businesses. SAT used the

Microsoft tax collection application to process 100 percent of online

tax returns this year—with zero downtime and no major incidents.

Mexican Tax Authority (SAT) transforms their processes leveraging technology

Reinventing Barcelona with Technology: spur economic

growth, increase efficiency, improve citizen quality of lifeBig Data for Insights: they leveraged public data from social networks

/mobile apps to understand citizen & tourists needs eg traffic patterns,

placing public bike stations or security cameras, adding ATMs…

‘BiGov’ City Indicators: they increased transparency, designing a

dashboard for staff & citizens, providing near-real-time 120 KPIs eg

public bike or bus route usage; econ. indicators; demographics, etc.

Leveraging Open Data: “Open Data is the material for new business in

a city,” says Luis Sanz Marco, IT Director. “We will support economic

development with all the data we can supply.”

Personalized Citizen Services to Foster Engagement: recording

history of interactions with citizens incl. via social media, sharing with

all departments, and designing a proactive and personalized approach.

Re-inventing or improving Services & ‘business’

models using digital content, providing new

insights, new data (info, social or interactive

content), new ability to share, enabling the ‘no

silos’ agility & citizen experience

Smart

Fully Digital

Data-Centric

Open

E-Gov.

MATURITY LEVEL 1

INITIAL

2

DEVELOPING

3

DEFINED

4

MANAGED

5

OPTIMIZING

Value FocusCompliance,

efficiency

Transparency and

opennessConstituent value Transformation Sustainability

Channel Strategy PortalGovernment as a

platformNongovernment channels Truly multichannel

Automation replaces

portals

Leadership CIO/CTO CDO Departments CIO and departments(New)

CIO

Technology Focus SOA Open data, open service Open any datas Things as data Smart machines

Sourcing Strategy Mixed Re-insourced, cloud first Multisourced Partner sourced Outsourced

Key Metrics% Services

on line% Open data

Number of data-driven

services% Data from things % Decrease of services

Gartner Digital Government Maturity Model - Source: Gartner (Sept 2015)

BUSINESS MODEL

Smart

Fully Digital

Data-Centric

Open

E-Gov.

MATURITY LEVEL 1

INITIAL

2

DEVELOPING

3

DEFINED

4

MANAGED

5

OPTIMIZING

Value FocusCompliance,

efficiency

Transparency and

opennessConstituent value Transformation Sustainability

Channel Strategy PortalGovernment as a

platformNongovernment channels Truly multichannel

Automation replaces

portals

Leadership CIO/CTO CDO Departments CIO and departments(New)

CIO

Technology Focus SOA Open data, open service Open any datas Things as data Smart machines

Sourcing Strategy Mixed Re-insourced, cloud first Multisourced Partner sourced Outsourced

Key Metrics% Services

on line% Open data

Number of data-driven

services% Data from things % Decrease of services

Gartner Digital Government Maturity Model - Source: Gartner (Sept 2015)

BUSINESS MODEL

United Nations

Sustainable

Development

Goals

With Opportunity

Come Challenges

Case: Optolexia

Microsoft Cloud for Global Good: https://news.microsoft.com/cloudforgood/

How can you begin your Digital Government Transformation?

Develop a shared vision

with your constituents

and citizens of what

success will look like for

you

Growth Hack your Vision

• ISO 37120

• 100RC Resilience

Model

• Gartner Digital

Maturity Model

• Data Governance &

Classification

Workshops

Organize your thinking

• Establish your own

Digital Governance

Board

• Communicate your

learning

collaboratively

• Trusted Data

Collaboratives

Create Governance

Define a discrete POC

that is aligned to your

most pressing “shock”

(e.g. Ice

Storms/Flooding) or

“Stressors” (e.g.

Immigration or Aging

Population)

Think Big, Act Small

Digitally TransformedCities and Countries