Digital Transformation StrategyJames Woolwine

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Business transformation of the future

True business transformation in the digital age centers around unified product-service experiences that stay ahead of customer expectation by continuously improving process, people, and technology by:• Using research and discoveries to establish pain-points and opportunities• Making assessments on business processes and functions, technology, and people organization• Creating strategic roadmaps, propositions and process digitization and automation• Making recommendations for process, technology and people improvements• Establish governance models to sustain the solutions, creating measurable business benefits.

Think it. Build it. Run it.

Strategy

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Process

Technology

Value at the intersection of strategy, process and technology

Digital Strategy Value propositionGovernance- Governance to run transformation for

continuous success

No-shore collaboration- Enabled by architecture,

infrastructure, process and toolset specifications

Innovation and collaboration

(global scale)

User centricity(experience-led)

Governance and execution

(high-velocity)

Strategic design- User-centric experience

roadmaps,propositions and processdigitization

Digital EducationRe-calibrating your teams for the right digital skil ls andculture

Ways of working- Portfolio, project and software excellence- Metrics that matter- Sense and respond

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Vision to Value Realization6

Discovery Assessment Recommendation Value Modeling

Products & Services

Vision, Objectives &

Strategies

Challenges & Pain Points

Productivity&

Performance

Ways of Working

Business Processes &

Functions

Technology&

Architecture

People & Organization

New Practices

Process, Tech.

& People Improvements

Project Prioritization& Roadmap

Business Benefits Overview

Transformation Case

Total Financial

Model

Performance Dashboard

(KPIs)

Rollout Strategy

ValueRe

alization

Frameworks, Methods and Practices

Digital Tools

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Digital Experiences and Technology to support strategic initiatives

Digital Automated

Research

Digital Capital Projects

Digital Operation

Digital Laboratory

IoT, Smart Metering,

Bigdata

Digital Social

Knowledge

3D Virtual Twin in operation - Product Development

As Engineered / As Built As Operated

Phys

ical

Virt

ual

Research & Develop

Lab

Production and Quality

Virtual Twin in

operation

Operations

Ideas are produced

Digital Collaboration Platforms

Business leaders are struggling to make informed decisions

Business leaders frequently make decisions based on information they don’t trust, or don’t have

1 in 3

83% of CIOs cited “Business intelligence and analytics” as part of their visionary plans to enhance competitiveness

Business leaders say they don’t have access to the information they need to do their jobs1 in 2

Source (TDWI: Next Generation Data Warehouse Platforms Q4 2009)

Real Time Business Decision Support Tools

Salesforce DocuSign Jira Microsoft Project HP Autonomy PinPoint

Some Workflow Tool Examples

The Internet of Things (IoT) is the network of physical objects or "things“ embedded with electronics, software, sensors, and network connectivity, which enables these objects to collect and exchange data. The Internet of Things allows objects to be sensed and controlled remotely across existing network infrastructure, creating opportunities for more direct integration between the physical world and computer-based systems, and resulting in improved efficiency, accuracy and economic benefit; when IoT is augmented with sensors and actuators, the technology becomes an instance of the more general class of cyber-physical systems, which also encompasses technologies such as smart grids, smart homes, intelligent transportation, and smart cities. Each thing is uniquely identifiable through its embedded computing system but is able to interoperate within the existing Internet infrastructure. Experts estimate that the IoT will consist of almost 50 billion objects by 2020. (Wikipedia)

Internet of Things (IoT)

Disruptive insights - Research and opportunities Future vision - Direction and experience concepts Experience roadmap - Business transformation

roadmap and future customer experiences Experience design - Solution and prototyping Continuous delivery – Development,

implementation, and governance

Digital Transformation is a cross-silo approach, focused on process first and technology second