disaster!
DESCRIPTION
An overview of disasters and disaster response from 9/11 to Katrina fro a top national responder!TRANSCRIPT
Disaster!Disaster!
Disaster!Disaster!““The U.S. Department of Labor estimates The U.S. Department of Labor estimates over 40% of businesses never reopen over 40% of businesses never reopen following a disaster. Of the remaining following a disaster. Of the remaining companies, at least 25% will close within 2 companies, at least 25% will close within 2 years. years. Over 60% of businesses confronted by a Over 60% of businesses confronted by a major disaster close by two years, major disaster close by two years, according to the Association of Records according to the Association of Records Managers and Administrators. Managers and Administrators. ““
Disaster!Disaster!““Often disasters result in business disorientation and Often disasters result in business disorientation and environmental detachment as revealed by the work of environmental detachment as revealed by the work of Thomas Powell, "Shaken, But Alive: Organizational Thomas Powell, "Shaken, But Alive: Organizational Behavior in the Wake of Catastrophic Events." This Behavior in the Wake of Catastrophic Events." This psychological trauma of key decisionpsychological trauma of key decision--makers leads to makers leads to company inflexibility to deal with the change required to company inflexibility to deal with the change required to move forward.move forward. ““ -- Disaster Recovery Decision Making for Small Disaster Recovery Decision Making for Small BusinessBusiness
September 11, 2001September 11, 20017 World Trade Center, 6 World Trade Center5 World Trade Center4 World Trade CenterMarriott World Trade CenterSt. Nicholas Greek Orthodox ChurchThe Deutsche Bank Building90 West StreetVerizon BuildingWorld Financial Center buildings, One Liberty Plaza, Millenium Hilton, 90 Church Street
Smoke plume of 9/11 on Doppler radar
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
September 11, 2001September 11, 2001
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
Katrina!Katrina!
New OrleansNew Orleans
New OrleansNew Orleans
CanCan’’t Keep NOLA Down!t Keep NOLA Down!
Dauphin Island GymDauphin Island Gym
Gulf CoastGulf Coast-- Ecological NightmareEcological Nightmare
Gulf Coast Gulf Coast -- Small Business Small Business NightmareNightmare
Forest GumpForest Gump’’s Shrimper Fleets Shrimper Fleet
Now What?Now What?
TRIAGE:TRIAGE:
TThe First 48 Hours After a Disaster
Act QuicklyAct Quickly
Taking the right steps in the first 48 hours after a disaster
can mean the difference between total recovery and
catastrophic loss.
““First AidFirst Aid””
Before recovery personnel arrive:Before recovery personnel arrive:In a humid environment, turn off any In a humid environment, turn off any
electric or electronic equipmentelectric or electronic equipmentDO NOT TURN EQUIPMENT ON!DO NOT TURN EQUIPMENT ON!
If the equipment is smoky or sooty, If the equipment is smoky or sooty, avoid using itavoid using it
If possible, cut power to the premises If possible, cut power to the premises
MITIGATIONMITIGATION
Mitigation: Mitigation: The use of various techniques The use of various techniques to bring a business affected by to bring a business affected by
fire, flood or other disaster fire, flood or other disaster back to the way it wasback to the way it was ((““prepre--loss conditionloss condition””).).
Gaining ControlGaining Control
The first step in the restoration The first step in the restoration effort is controlling the effort is controlling the
environment.environment.
Managing the SiteManaging the Site
Emergency services performed at site Emergency services performed at site
Restoration personnel walk through the Restoration personnel walk through the site, with facility management and site, with facility management and insurance adjustersinsurance adjusters
All parties discuss needs and priorities to All parties discuss needs and priorities to guide recovery effortguide recovery effort
Coordinated EffortCoordinated Effort
Every contingency is different, based on the Every contingency is different, based on the type of event, building structure and the type of event, building structure and the
contents inside.contents inside.
The efforts of all recovery teams (structure, The efforts of all recovery teams (structure, contents and assets) must be coordinated.contents and assets) must be coordinated.
Types of DamageTypes of Damage
The two most The two most common causes of common causes of property damage:property damage:
WaterWaterFireFire
Water DamageWater Damage
Extracting the waterExtracting the waterDehumidificationDehumidification
Handling the property:Handling the property:ContentsContents
DocumentsDocumentsAssetsAssets
Water DamageWater Damage
Dehumidification equipmentDehumidification equipment on a largeon a large--scale lossscale loss
Fire DamageFire Damage
Smoke and soot debris Smoke and soot debris permeate premises and permeate premises and
equipmentequipmentRecovery personnel remove Recovery personnel remove contamination, deodorizecontamination, deodorizeAir handling system can reAir handling system can re--
contaminate everything if not contaminate everything if not properly cleanedproperly cleaned
Asset RecoveryAsset Recovery
ComputersComputersNetworksNetworksOffice equipmentOffice equipmentPhone systemsPhone systemsEnvironmental Environmental control systemscontrol systems
Security systemsSecurity systemsSwitchgearSwitchgearMachineryMachineryPrinting pressesPrinting pressesSound systemsSound systemsMedical equipmentMedical equipment
‘Assets’ include...
...and more
Importance of Asset Importance of Asset RestorationRestoration
Operating equipment thatOperating equipment that’’s damp, or s damp, or thatthat’’s sitting in a wet environment, can s sitting in a wet environment, can cause short circuitscause short circuitsRusting/corrosion causes failure in long Rusting/corrosion causes failure in long termterm
CorrosionCorrosion
Corrosion on water-affected computers
Importance of Asset Importance of Asset RestorationRestoration
Most equipment contains cooling fans, Most equipment contains cooling fans, which draw in moisture and which draw in moisture and
contaminants, depositing a dangerous contaminants, depositing a dangerous mixture that combines with dust already mixture that combines with dust already
present and can cause failure.present and can cause failure.
Internal DustInternal Dust
Dust-contaminated computer components
Corrosion RiskCorrosion Risk
Smoke and soot can mix with Smoke and soot can mix with moisture to create a weak (but moisture to create a weak (but still devastating) form of still devastating) form of hydrochloric acid.hydrochloric acid.
Assessing the Assessing the DamageDamage
Before attempting recovery, Before attempting recovery, you first must determine if you first must determine if
restoration of the equipment restoration of the equipment would be economically viable.would be economically viable.
Assessing the Assessing the DamageDamage
Simply looking at affected equipment is not Simply looking at affected equipment is not accurate enoughaccurate enoughChemical sampling can help assess damageChemical sampling can help assess damageFollowFollow--up testing verifies that restoration is up testing verifies that restoration is completecomplete
DecontaminationDecontamination
Sensitive electrical and electronic Sensitive electrical and electronic equipment must be cleaned with equipment must be cleaned with appropriate specialized cleaning appropriate specialized cleaning
solutions.solutions.Using the wrong chemicals could Using the wrong chemicals could
ruin equipment!ruin equipment!
Benefits of Asset Benefits of Asset RestorationRestoration
Minimizes business interruptionMinimizes business interruptionIn many cases, restoration is more In many cases, restoration is more
costcost--effective than outright effective than outright replacementreplacement
Before/AfterBefore/After
Smoke-affected printer
Contact UsContact Us
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(800) 805-0644www.disasterhelp.com