Customer Success Story

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Distribeauty UK

At a Glance:Distribeauty UK is a UK-based eCommerce retailer of affordable and high quality makeup and beauty products. Distribeauty’s philosophy is that beauty comes from within and it’s their goal to enable every woman to look and feel her personal best through the perfect blend of both the inner and outer person. This philosophy, and exceptional products have led to brilliant growth. In order to support that growth without compromising customer satisfaction and to control distribution costs, Distribeauty UK implemented a cloud-based warehouse solution with NetSuite and OzLINK.

The Challenge: Distribeauty UK has an ever-expanding product set, with products to beautify their customers’ eyes, lips, and face, as well as many accessories. However, many products have similar packaging, and also come in multiple options, making picking and fulfillment very challenging. This was further exacerbated by their growth and the need for new warehouse staff to be productive as quickly as possible. The specific issues they faced were:

• The process of picking, and packing using a paper process was simply too labor intensive

• The mix of SKUs and products create picking issues, compromising customer satisfaction

• Visibility and integration with shipping limited their ability to allocate the right resources and provide customer order status

The Solution:Distribeauty UK turned to OzLINK and NetSuite to provide an end-to-end order management solution, with visibility, automation, and control right to the warehouse floor. With OzLINK Mobile, warehouse staff simply receive the next sales order to be fulfilled directly to their scanning device. Since OzLINK is connected real time to NetSuite, the order status is always accurate for operations management, the customer care team, and the end consumer. Furthermore, they leverage a combination pick ticket and shipping label to cut down on shipping errors. The results include:

• Bar code scanning increasing order accuracy

• The integration of Royal Mail provides tracking numbers and shipment notifications, increasing customer satisfaction

• Better inventory accuracy due to cycle counting with OzLINK Mobile

The staff at OzLINK worked closely and patiently with us to design

and integrate OzLINK and our systems to NetSuite.

—Liam McCumiskey, Commercial Manager, Distribeauty UK

Distribeauty UK Warehouse Makeover Drives Growth With OzLINKCompany Name:Distribeauty UK

Industry:eCommerce, Health and Beauty

Oz Solutions:OzLINK Mobile, OzLINK Shipping

Application:NetSuite

NetSuite Product: • Support 100% annual revenue growth, while limiting warehouse staff increases to 10% • Improved pick time and accuracy saving over £45K per year • Streamlined shipping process with Royal Mail and other carriers across Europe, improving customer satisfaction