diwakar_singh (1)

RESUME

Diwakar Singh Total IT Experience:4.10YearsContact : 9873950559 / 9582825759E-mail: [email protected], [email protected]

Experiences: 3.10 years’ experience as a Remedy Consultant with expertise in Development, Administration and Support in ITSM 7.X.

Currently working HCL Technologies as Senior Specialist. Worked with BMC Software as Remedy Developer through Input Zero technology. Worked with PYRO NETWORK PVT.LTD as support engineer from 25 May 2011 till April 2012. Worked with ENVISAGE INFOTECH PVT.LTD. from 25 Aug 2009 to 10 May 2011.

Summary:

Configuring the foundation data

Strong knowledge of Remedy Forms, Active Links, Filters

Familiarity with Remedy Forms, Active Links, Filters, Escalations, Menus, Guides, Workflow, Reporting Ability to articulate Remedy technical concepts

Interacted with users in identifying and resolving Remedy issues.

Acted as key technical resource in Remedy 7.6.04 upgrade project.

Maintaining applications in the BMC Remedy ITSM Suite - IM, SLM, CM ,SRM

Create Service targets and milestones

Configuring Auto Assignments and Product and Operations Catalog.

Configuring Support groups, Templates, scripts in ITSM.

Configure Change Management.

Remedy License Management and performance monitoring.

User permissions, support groups, roles license related issues

Installation of ITSM.

Handling SQL Queries, PL/SQL Functions, Procedures & Packages involving in implementing, Change Request and Bug Fixing.

Have 2.4 Years of working experience on Oracle10g (SQL, PL\SQL) and UNIX

Meticulous and results-oriented with demonstrated capability to schedule production process, ensuring timely completion of the process.

Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.

mailto:[email protected]

Competent "people person" with good written and oral communication skills.

Integrations:

Active Directory Integration Web Services Integration Auto Ticket creation through Email ID

Professional Qualification: B. Tech(C.S.) from Shamhunath Institute of Engineering & Technology, Allahabad

(U.P Technical University, Luck now) in 2009 with 70%.Academic Qualification:

Class 12th from J.V.I.C. Pureypandey Raebareli(U.P. Board) in2003with 62% Class 10th from S.G.S.I.C. Rautapur Raebareli (U.P. Board) in 2001 with 68%

Technical Skills:

Service Management

User 7.x, AR Admin 7.x ,AR8.1AR Import, Remedy User7.x, Developer Studio, ITSM , Incident Management, Problem Management, Change Management, Service Level Management. Knowledge Of CMDB,SRM

Area of Interest ARS,Oracle, SQL, PL/SQLLanguages SQL, PL/SQL,UNIXDatabases ORACLE 10gOther Tools & Utilities PL/SQL developer ,Toad, SQL Loader, Putty, Edit Plus, Operating Systems Windows 98, 2000, XP Professional, HP Unix

Projects Detail:-

Current Project:-Title EFH/ONCOR RemedyClient Energy Future Holdings

Description: This project is basically migration from 7.6.04 to 8.1remedy now there are Different-2 requirement like email integration, Active Directory integration And other enhancement type of requirements. Team Size 3Role: Application Developer and Support

Responsibilities: Done AD integration with Remedy 8.1 Worked On performance tuning of AR server at app, web server level. Done email to ticket integration with remedy Created AIF based Service requests. Installed, configured and customized – Service Request Management. Creation of

Templates, AOTs, PDTs and SRDs.

Worked related to remedy performance related issues. Deployed Web Services Integration. Working on day to day basics remedy issues as well.

Current Project:-Title Vale ROD migrationClient VALE

Description: This project is basically migration of ITSM 7.6.04 to ROD 8.1 VALE has migrated The environment now it wants that some sorts of configuration in some modules In knowledge management and Asset management and some customization as well And configuration of SLAs.

Duration Jan -2014 to till dateTeam Size 3Role: Application Developer and Support

Responsibilities:

Done configuration in knowledge management. Written unit test case for knowledge management Executed those test cases. Written unit test case for Asset.

Skill Used: ITSM 8.1

Project:-Title Serco on boarding Wave 1Client Serco

Description: This project is basically migration of ITSM 7.6.04 to ROD 8.1 Serco has migrated The environment now it wants that all customers’ data should migrate from 7.6.04 To ROD for better management of its customer’s .Data is being migrated using Using DMT tool for 11 customers in the wave -1.

Duration November-2013 to till dateTeam Size 2Role: Application Developer and Support

Responsibilities:

Done analysis of existing functionaries Uploaded Data Using DMT tool. Uploaded data for Foundation data Uploaded data for Transactional data

Skill Used: DMT tool. ITSM 8.1

Project:-Title DTAG-Interface Upgrade EnhancementClient COLT

Description: COLT needs to be able to order ULL and wDSL services from DTAG. Both access variants are key to win business in the German market. If the Interface is not upgraded Colt will lose the ability to order the services and will have to migrate the full installed base to different off-net access types.

Major interface specification change requires colt to upgrade. Colt did not upgrade the interface for three consecutive Interface releases. The currently used Version 3 will not be supported from Q1 2013 onwards by DTAG. Not upgrading will result in colt being unable to order and cease these products from DTAG.

Interface product scope extension to all wDSL services. DTAG will stop to support for manual ordering by December 2012. As a result DTAG imposes mandatory use of the WITA Interface for all wholesale Customer of DTAG for ULL and wDSL product lines.

Support of additional transactions (e.g. change of SLA for an existing service) will result in improved operation performance and smoother Customer experience.

The overall project is to upgrade and extend the current e-bonding (“WITA Interface”) solution between Colt and DTAG for ordering, managing and ceasing off-net services (ULL, wDSL)

Duration Dec-2012 to till dateTeam Size 2Role: Application Developer And Support

Responsibilities:

Done analysis of existing functionaries Created remedy ARS Workflows Done Custom Configuration changes Created forms Created some fields in existing forms

Supported SITSkill Used: BMC Remedy ARS 7.0, ITSM 7.0, Oracle, and Linux

2. Project Name : Eye Spot (Network performance monitoring) Clients : Idea,Vodafone,BsnlLocation : All IndiaEnvironment : Oracle 11g (database), ToadTools : SQL Developer, Remedy, Putty

Description: EYESPOT is an "Integrated Cellular Performance Monitoring, Optimization, Auto Reporting, and Alarming & Forecasting Decision Support System". Some of its salient features are provided below:

Engineering Options with Multi-vendor Multi-Technology Interface for Network Performance Monitoring

Integrated & Intelligent Windows Optimization Platform

Integrated GIS based Optimization Solution. Google Earth Integration for MAP/GIS Display

Role & Responsibilities:

Creating Ticket Using ITSM 7.6.04

Development and coding for different functions and procedures in each circles database schema

Validating the data items

Documentation of user manual for eyespot

2. Project Name : Data Entry Application

Description: I was involved in developing packages, Creation of User Interface. Requirement is to create forms which contain auto-refresh facility with data submission. Updating of multiple records in a single hit. Login credentials with time boundation etc.Insertion of records is managed by using UTL_FILE package and Updating is done by Using Editable reports. Error Handling is also done as per requirement.

Role & Responsibilities

Involved in developing codes (packages and validation logics) and creation of User Interface

3. Project Name : EAMS (Envisage Academic Management Solution) Clients : Product of CompanyLocations : HyderabadEnvironment : Oracle 10g, Windows XP.Tools : Oracle Application Express (APEX)

Description: EAMS is a single database Role Based Dynamic System. It supports Multi Branch Institute and can be used through internet and Intranet. It can be customized as per the end user requirement. It's a perfect integration of all the management/Educational Activities with Student Activities. It can reduce the costs of interacting with students across the enrolled student lifecycle, while providing opportunities for proactive, reactive and co-browsing communication programs that are the cornerstone of any retention initiative. It is also used to deliver services to students. It covers various modules of management system:-

System Administration, Enquiry management, Entrance Exam Management, Admission/Registration Management, Student Record Management, Hostel Management, Library Management, Transportation Management, Time Table Management, Placements, Notice Board, Human Resource Management, Leave Management System, Alumni Management

SUMMER TRAINING:

HCLCDC Allahabad (CCNA)Synopsis: Learn from basic concepts of networking and the routing protocols and also The configurations of routers and switches.

Duration: 2 Months

Personal Details:Father’s Name : Shri Shiv Kumar SinghMother’s Name : Smt Kalawati SinghDate of Birth : 15th Aug 1986Sex :MaleMarital Status :Married Hobbies :Listening to Music & Watching Movie Permanent Address : VILL- Saidapur, POST- Chheolaha, DISTT- RaeBareli (U.P)Passport Number : J8794840Valid up to : 11-08-2021

Declaration: I hereby declare that the above mentioned information is correct to the best of my knowledge and belief.

Date: Place: Noida (Diwakar Singh)

diwakar_singh (1)

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