Download - 2013 05-27 unc talk
![Page 1: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/1.jpg)
PUBLIC KNOWLEDGE COLLECTIONS IN THE NETWORK SOCIETY
A Strategic Approach to Service Innovation
Presentation to University of North Carolina Student study tour, May 2013
Tuesday, 28 May 13
![Page 2: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/2.jpg)
Who was I?
Tuesday, 28 May 13
![Page 3: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/3.jpg)
status
time
Tuesday, 28 May 13
![Page 4: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/4.jpg)
libra
ryas
sist
ant
status
time
Tuesday, 28 May 13
![Page 5: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/5.jpg)
libra
ryas
sist
ant
libra
rian
status
time
Tuesday, 28 May 13
![Page 6: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/6.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
status
time
Tuesday, 28 May 13
![Page 7: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/7.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
chie
f lib
raria
n
status
time
Tuesday, 28 May 13
![Page 8: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/8.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
dire
ctor
of c
ultu
ral s
ervi
ces
chie
f lib
raria
n
status
time
Tuesday, 28 May 13
![Page 9: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/9.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
dire
ctor
of c
ultu
ral s
ervi
ces
chie
f lib
raria
n
Gov
t. le
ad fo
r Peo
ple’
s N
etw
ork
status
time
Tuesday, 28 May 13
![Page 10: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/10.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
dire
ctor
of c
ultu
ral s
ervi
ces
chie
f lib
raria
n
Gov
t. le
ad fo
r Peo
ple’
s N
etw
ork
CEO
of n
atio
nal g
ovt.
agen
cy
status
time
Tuesday, 28 May 13
![Page 11: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/11.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
dire
ctor
of c
ultu
ral s
ervi
ces
chie
f lib
raria
n
Gov
t. le
ad fo
r Peo
ple’
s N
etw
ork
CEO
of n
atio
nal g
ovt.
agen
cy
cons
ulta
nt
status
time
Tuesday, 28 May 13
![Page 12: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/12.jpg)
libra
ryas
sist
ant
libra
rian
regi
onal
libr
aria
n
dire
ctor
of c
ultu
ral s
ervi
ces
chie
f lib
raria
n
Gov
t. le
ad fo
r Peo
ple’
s N
etw
ork
CEO
of n
atio
nal g
ovt.
agen
cy
cons
ulta
nt
PhD
stud
ent
status
time
Tuesday, 28 May 13
![Page 13: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/13.jpg)
2003
The collective value
of collections
Tuesday, 28 May 13
![Page 14: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/14.jpg)
A concept ahead of its time
Tuesday, 28 May 13
![Page 15: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/15.jpg)
“Networks have become the predominant organisational
form of every domain of human activity.. The space of flows has taken over the logic
of the space of places…”
Castells, M. (2010). Rise of the Network Society, 2nd ed.
Tuesday, 28 May 13
![Page 16: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/16.jpg)
Hypothesis
Tuesday, 28 May 13
![Page 17: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/17.jpg)
The existing paradigm(s) of collecting institutions, rooted in the requirement to provide public value from physical collections in fixed locations, will not accommodate successfully the development of online service offers that are distinctive in form and maximise public value through alignment with trends in user needs and behaviours.
Tuesday, 28 May 13
![Page 18: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/18.jpg)
The existing paradigm(s) of collecting institutions, rooted in the requirement to provide public value from physical collections in fixed locations, will not accommodate successfully the development of online service offers that are distinctive in form and maximise public value through alignment with trends in user needs and behaviours.
Tuesday, 28 May 13
![Page 19: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/19.jpg)
The existing paradigm(s) of collecting institutions, rooted in the requirement to provide public value from physical collections in fixed locations, will not accommodate successfully the development of online service offers that are distinctive in form and maximise public value through alignment with trends in user needs and behaviours.
Tuesday, 28 May 13
![Page 20: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/20.jpg)
The existing paradigm(s) of collecting institutions, rooted in the requirement to provide public value from physical collections in fixed locations, will not accommodate successfully the development of online service offers that are distinctive in form and maximise public value through alignment with trends in user needs and behaviours.
Tuesday, 28 May 13
![Page 21: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/21.jpg)
What?Why?How?
Tuesday, 28 May 13
![Page 22: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/22.jpg)
Once upon a time...
Tuesday, 28 May 13
![Page 23: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/23.jpg)
Akio Morita 1946
Tuesday, 28 May 13
![Page 24: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/24.jpg)
1955
Tuesday, 28 May 13
![Page 25: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/25.jpg)
1983 Compact disc
1955 Transistor radio
1979 Walkman
1991 Playstation
1955
Tuesday, 28 May 13
![Page 26: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/26.jpg)
1991Sony Music Entertainment
Tuesday, 28 May 13
![Page 27: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/27.jpg)
1991
Tuesday, 28 May 13
![Page 28: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/28.jpg)
1991 2000
Tuesday, 28 May 13
![Page 29: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/29.jpg)
?1991 2000
Tuesday, 28 May 13
![Page 30: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/30.jpg)
Tuesday, 28 May 13
![Page 31: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/31.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
Tuesday, 28 May 13
![Page 32: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/32.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
Tuesday, 28 May 13
![Page 33: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/33.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
CD heaven
Tuesday, 28 May 13
![Page 34: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/34.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
CD heaven Napster
MP3
Tuesday, 28 May 13
![Page 35: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/35.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
CD heaven Napster
MP3
iTunesiPod
Tuesday, 28 May 13
![Page 36: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/36.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
CD heaven Napster
MP3
iTunesiPod
Mobile revolution
Tuesday, 28 May 13
![Page 37: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/37.jpg)
??
?
Evolution Revolution Extinction
Tuesday, 28 May 13
![Page 38: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/38.jpg)
“The Internet has become a vital part of our lives and our
society”
Willliam Dutton et al. Next Generation Users: the Internet in Britain, Oxford Internet Institute, 2011
Tuesday, 28 May 13
![Page 39: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/39.jpg)
DEMAND SIDE TRENDS, 201177% of population online (48m)
Data from Oxford Internet Survey 2011; Office of National Statistics (2011a). Statistical Bulletin: Internet Access - Households and Individuals, 2011; Office of National Statistics (2011b). Statistical Bulletin: E-Commerce and ICT Activity, 2010.
- 86% travel and local information (41m)- 86% online shopping (41m)
- 96% email (46m)
- 60% social networking (29m)
- 79% news (38m)- 61% music downloads (29m)
- 51% games (24m)
- 34% public information (16m)- 44% Next Generation Users (21m)
95% of UK companies online- 92% using broadband- 78% public websites
Tuesday, 28 May 13
![Page 40: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/40.jpg)
NEXT GENERATION USERS
Tuesday, 28 May 13
![Page 41: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/41.jpg)
EMERGENT EXPECTATIONS
24/7
Tuesday, 28 May 13
![Page 42: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/42.jpg)
EMERGENT EXPECTATIONS
usability
Tuesday, 28 May 13
![Page 43: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/43.jpg)
EMERGENT EXPECTATIONS
personalisation
Tuesday, 28 May 13
![Page 44: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/44.jpg)
EMERGENT EXPECTATIONS
engagement
Tuesday, 28 May 13
![Page 45: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/45.jpg)
EMERGENT EXPECTATIONS
work, shop, play
Tuesday, 28 May 13
![Page 46: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/46.jpg)
Change
Complexity
Uncertainty
Tuesday, 28 May 13
![Page 47: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/47.jpg)
What?Why?How?
Tuesday, 28 May 13
![Page 48: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/48.jpg)
INSTITUTIONAL PARADIGM
Tuesday, 28 May 13
![Page 49: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/49.jpg)
long-established
Tuesday, 28 May 13
![Page 50: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/50.jpg)
trusted and reliable
Tuesday, 28 May 13
![Page 51: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/51.jpg)
Monopolistic merit good
Tuesday, 28 May 13
![Page 52: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/52.jpg)
collections define values and skills
Tuesday, 28 May 13
![Page 53: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/53.jpg)
destinations
Tuesday, 28 May 13
![Page 54: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/54.jpg)
high sustainability costs
Tuesday, 28 May 13
![Page 55: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/55.jpg)
INSTITUTION PARADIGM(Open system transformation model)
Collecting Institution
Tuesday, 28 May 13
![Page 56: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/56.jpg)
INSTITUTION PARADIGM(Open system transformation model)
PolicyResourcesArtifacts
Supply side Collecting Institution
Tuesday, 28 May 13
![Page 57: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/57.jpg)
INSTITUTION PARADIGM(Open system transformation model)
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply side Collecting Institution
Processes
Tuesday, 28 May 13
![Page 58: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/58.jpg)
INSTITUTION PARADIGM(Open system transformation model)
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply side Collecting Institution
Processes
Active Collecting Curating Disclosing
Tuesday, 28 May 13
![Page 59: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/59.jpg)
INSTITUTION PARADIGM(Open system transformation model)
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply side Collecting Institution
Processes
Active
Passive
Collecting Curating Disclosing
Warehousing
Tuesday, 28 May 13
![Page 60: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/60.jpg)
INSTITUTION PARADIGM(Open system transformation model)
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply side Collecting Institution
Processes
Active
Passive
Collecting Curating Disclosing
Warehousing
In the digital space everything is
electrons
Tuesday, 28 May 13
![Page 61: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/61.jpg)
Challenges
Tuesday, 28 May 13
![Page 62: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/62.jpg)
Competition
Tuesday, 28 May 13
![Page 63: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/63.jpg)
From shellac to iTunes
Tuesday, 28 May 13
![Page 64: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/64.jpg)
From desk to desktop?
Tuesday, 28 May 13
![Page 65: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/65.jpg)
Tuesday, 28 May 13
![Page 66: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/66.jpg)
Tuesday, 28 May 13
![Page 67: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/67.jpg)
APPisation
Tuesday, 28 May 13
![Page 68: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/68.jpg)
Tuesday, 28 May 13
![Page 69: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/69.jpg)
Content is changing
Tuesday, 28 May 13
![Page 70: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/70.jpg)
“The objects of culture are no longer secured behind glass cases or tied to the walls of museums and galleries or
constrained by the control over publishing and broadcasting, but are created and recreated in the social
process.”
Tredinnick, L. (2008) Digital Information Culture: The Individual and Society in the Digital Age
Tuesday, 28 May 13
![Page 71: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/71.jpg)
Fragmentation
Disintermediation
Loss of Authenticity
Tuesday, 28 May 13
![Page 72: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/72.jpg)
Shopping
Recorded music
News media
Publishing
C
C
Tuesday, 28 May 13
![Page 73: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/73.jpg)
Shopping
Recorded music
News media
Publishing
C
C
COLLECTING INSTITUTIONS RIP?
Tuesday, 28 May 13
![Page 74: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/74.jpg)
Is the traditional institution-based service paradigm of collecting institutions (museums, libraries and archives) suitable to maximise the value of knowledge collections delivered digitally?
PRIMARY RESEARCH QUESTION
Tuesday, 28 May 13
![Page 75: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/75.jpg)
Is the traditional institution-based service paradigm of collecting institutions (museums, libraries and archives) suitable to maximise the value of knowledge collections delivered digitally?
Is it possible to model a service paradigm better fitting the needs of the Network Society and how might such a conceptual model be exploited in support of professional practice?
PRIMARY RESEARCH QUESTION
Tuesday, 28 May 13
![Page 76: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/76.jpg)
What?Why?How?
Tuesday, 28 May 13
![Page 77: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/77.jpg)
Tuesday, 28 May 13
![Page 78: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/78.jpg)
STRATEGIC RESEARCH CHALLENGES
Multi-disciplinaryPOLITICAL SCIENCE•Public policy•Organisation theory•Professional practice
ECONOMICS•Innovation•Value and exchange•Cultural policyECONOMICS•Innovation•Value and exchange•Cultural policy
Michael Finkenthal. Complexity, Multi-disciplinarity and Beyond. (2008), p100
“...a holistic approach may be the only route to dealing with today’s complexity.”
ECONOMICS•Innovation•Value and exchange•Cultural policy
EDUCATION•Learning systems•eLearning theories•Informal learning
TECHNOLOGY•Platforms•Networks•Business models
SOCIAL SCIENCE•Social systems•Human behaviour•Social capital
FUTURE STUDIES•Techniques/constraints•Futures in the public sector
Tuesday, 28 May 13
![Page 79: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/79.jpg)
SYSTEMS THEORY
HERMENEUTIC PHENOMENOLOGY
Tuesday, 28 May 13
![Page 80: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/80.jpg)
OPEN SYSTEM TRANSFORMATION MODEL
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply sideCollecting Institutions
Tuesday, 28 May 13
![Page 81: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/81.jpg)
OPEN SYSTEM TRANSFORMATION MODEL
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply sideCollecting Institutions
Modelling a systemic ecosystem paradigm for the digital space
Tuesday, 28 May 13
![Page 82: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/82.jpg)
OPEN SYSTEM TRANSFORMATION MODEL
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply sideCollecting Institutions
Modelling a systemic ecosystem paradigm for the digital space
Tuesday, 28 May 13
![Page 83: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/83.jpg)
OPEN SYSTEM TRANSFORMATION MODEL
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply sideCollecting Institutions
Modelling a systemic ecosystem paradigm for the digital space
mapping institutional paradigm(s) assess the
readiness potential?
Tuesday, 28 May 13
![Page 84: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/84.jpg)
Practitioner worldviews
professional practicerisk takingvisionservice prioritiesstatus of the user
Work package 1
Tuesday, 28 May 13
![Page 85: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/85.jpg)
Cherchez
le vision
statement
Tuesday, 28 May 13
![Page 86: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/86.jpg)
Cherchez
le vision
statement
clarity of USP?is it accessible?perception of purposecommonalitiesdifferences
Tuesday, 28 May 13
![Page 87: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/87.jpg)
Cherchez
le vision
statement
clarity of USP?is it accessible?perception of purposecommonalitiesdifferences
c700 institutional websites searchedis there a vision statement?form and content?future proofed?how many/textual analysis
Tuesday, 28 May 13
![Page 88: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/88.jpg)
Cherchez
le vision
statement
clarity of USP?is it accessible?perception of purposecommonalitiesdifferences
c700 institutional websites searchedis there a vision statement?form and content?future proofed?how many/textual analysis
library 42%museum
s39%
archive 44%
Tuesday, 28 May 13
![Page 89: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/89.jpg)
what is a museum, archive,
library?
Tuesday, 28 May 13
![Page 90: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/90.jpg)
what is a museum, archive,
library?
published definitionsUK, US, OZ, NZ, CAN, IRLdictionaryprofessional agenciespolicy directionaccreditation/standards
Tuesday, 28 May 13
![Page 91: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/91.jpg)
Museum - dictionary definitions
Museum - professional agency definitions
Museum - UK policy definitions
Museum - non-UK policy definitions
Museum - UK accreditation standard definitions
Museum - non-UK accreditation standard definitions
Tuesday, 28 May 13
![Page 92: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/92.jpg)
Organisational ethnography
structurespolicy directionpowerfunding and resourcesfreedom to act
Work package 2
Tuesday, 28 May 13
![Page 93: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/93.jpg)
structures
practitioner worldview
“Our governance arrangements are for the most part designed to maintain hierarchical, command and control decision making”.
Ison, R. (2010). Governance that Works
“Dynamic conservatism - the fight to remain the same”
Schon, D. (1991). The Reflective Practitioner: How Professionals Think in Action
Tuesday, 28 May 13
![Page 94: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/94.jpg)
ServiceInnovation
sustainingdisruptivetransformative
Work package 3
Tuesday, 28 May 13
![Page 95: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/95.jpg)
Europeana Jisc Content Board Artstor
Old Weather
Jisc Open Access NOF-Digi
Reference OnlineDigital NZ
DPLA
Tuesday, 28 May 13
![Page 96: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/96.jpg)
“Many librarians who work in physical libraries see the
Internet as providing a digital mirror of their own institutions:
the digital library as a surrogate for the physical
library.”Attribution redacted
email from xxxxxxxxxxxxxxxxxx, 7th March 2012
Tuesday, 28 May 13
![Page 97: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/97.jpg)
Literature review
strategic planningsocial changeinnovation
Work package 4
reflective practicefuturingnew service models
Tuesday, 28 May 13
![Page 98: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/98.jpg)
Tuesday, 28 May 13
![Page 99: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/99.jpg)
Status Quo 2.0(Sustaining innovation)
Tuesday, 28 May 13
![Page 100: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/100.jpg)
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply side K. Institution
In the digital space every object is made of
electrons
OPEN SYSTEM TRANSFORMATION MODEL
Tuesday, 28 May 13
![Page 101: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/101.jpg)
PolicyResourcesArtifacts
Users and potential
users
Demand sideSupply side K. Institution
Media shift New
behaviours and expectations
Lack of policy
Declining resources
Competition
In the digital space every object is made of
electrons
OPEN SYSTEM TRANSFORMATION MODEL
Tuesday, 28 May 13
![Page 102: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/102.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
?Hunter/gatherer Agrarian harvester
Hunter Gatherer v Agrarian Harvester
Tuesday, 28 May 13
![Page 103: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/103.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
?Hunter/gatherer
Agrarian harvester
Hunter Gatherer v Agrarian Harvester
Tuesday, 28 May 13
![Page 104: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/104.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
?Hunter/gatherer
Agrarian harvester
Hunter Gatherer v Agrarian Harvester
Tuesday, 28 May 13
![Page 105: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/105.jpg)
H3#
H2#
H1#
HORIZON#2:#Disrup2ve#innova2on/#transforma2on#bridge#
Prevalence#
HORIZON#1:#Sustaining#innova2on#
HORIZON#3:#Transforma2ve#innova2on#
Time#
?Hunter/gatherer
Agrarian harvester
Hunter Gatherer v Agrarian Harvester
Tuesday, 28 May 13
![Page 106: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/106.jpg)
Technical rationality
Strategic/reflective thinking
Tuesday, 28 May 13
![Page 107: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/107.jpg)
common purpose in the digital space
Tuesday, 28 May 13
![Page 108: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/108.jpg)
common purpose in the digital space
InstitutionContent
User
Tuesday, 28 May 13
![Page 109: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/109.jpg)
common purpose in the digital space
InstitutionContent
User
UserContent
Institution
Tuesday, 28 May 13
![Page 110: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/110.jpg)
http://uk.linkedin.com/in/chrisbatt
Tuesday, 28 May 13
![Page 111: 2013 05-27 unc talk](https://reader033.vdocument.in/reader033/viewer/2022060107/554be8f4b4c9055a368b4c4a/html5/thumbnails/111.jpg)
Thanks for listening
chrisbatt/wordpress.comtw. chrisbatt
www.digital-futures.org
http://www.slideshare.net/Chris_Batt/
http://uk.linkedin.com/in/chrisbatt
Tuesday, 28 May 13