OVERVIEW:CASE STUDY: Huber’s Butchery
The Customer
Huber’s Butchery
The Challenge
• Lengthyprintjobs
• Inefficientworkflows
• Hinderingproductivity
The Solution
• imageRUNNERADVANCEmulti-functiondevices
• CanonBusinessSolutions
The Results
• Improvedspeedandefficiency
• Improvedemployeeproductivity
• Costsavings From Dot Matrix to Digital
ThetraditionaldotmatrixprinterhadservedHuber’sButcherywell,butitlackedtheprecisionandefficiencyinkeepingupwiththeordersthatcamein,withsomedaysseeingoverahundreddeliveryorders.
“Wehadtobemoreproductive–itwouldtakeusalongtimetoprinttheinvoiceswiththedotmatrixprinters,whichinturncauseddeliverydelaystocustomers,”Mr.Huberexplained.
With this inmind, the decision wasmade tomigrate to Canon’s imageRUNNERADVANCEmultifunctionalprinters.
Apart from the vastly improved printing speeds, the imageRUNNER ADVANCEmultifunctionalprintersalsocameequippedwithastaple-freefeaturewhichbindstwotothreesheetsofpapertogether.Thiswasperfectforinvoiceswhichrequiredsignaturesonmultiplepages.
Alongwiththeprinters,CanonBusinessSolutionsprovidedsoftwaresolutionsthatnowdocumentordernumbersbyautomaticallysortingandstoringdigitalcopiesintheserver–afeaturepreviouslyunavailable.
Huber’sButchery, aprimemeatandsausagesupplier tomany restaurants, cafesandhotelsinSingapore,celebratedits10thanniversarythisyear.Thefamily-ownedbusinessisfoundedandledbyitsmanagingdirector,RyanHuber.
Inoverseeingthebusinessthroughanentiredecade,oneofMr.Huber’schallengeswasensuringthatthecompanyevolvedwiththeincreasingdemandsforspeedandefficiency,particularlywhenitcametoorderfulfilment.
REAL SOLUTIONS
Food & Beverage Industry
Wechangetoinnovateandtoadapt.Ifwedonotchange,wewillbeleftbehind.TheCanonteamperformedaboveandbeyondexpectationsinwalkingusthroughthischange.
Mr Ryan Huber,Managing Director of
Huber’s Butchery
Support by Canon Business Solutions
The implementation process fromtraditional dot matrix printers to adigital process proved daunting toMr. Huber’s team at first, but Canonprovided support for the transitioneverystepoftheway.
“The Canon team explained patientlyand meticulously how Canon’sBusinessSolutionscould improveouroperations and how they would easeus into this new system.” Mr. Huberexplained.
“That gave my staff the confidenceto adopt the proposed solutions,” headded,withasmileofrelief.
Cost Savings
The improved efficiency in theirworkflow processes meant bettercustomer satisfaction as the companynolongerhadtroublekeepingupwiththe volume of orders. The ability tostoreinvoicesdigitallyintheserveralsosavedvaluablemanhoursinretrievingdocumentation,whenrequired.
But beyond just workflowimprovements, Huber’s Butchery alsosaw cost savings of $400 per monthfrom the reduction in paper and inkusage.Thiswasawelcomebonusthataffirmed Mr Huber’s belief that themigrationwastherightcalltomake.
“We change to innovate and to adapt- if we do not change, wewill be leftbehind,” he said, adding, “The Canonteam performed above and beyondexpectationsinwalkingusthroughthischange.”
