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CeridianHealth & Productivity Solutions
Partnering for your success
© Ceridian Corporation. All rights reserved.
Why Ceridian LifeWorks Health & Productivity?
Measurable Outcomes
Access
Quality and Accreditation
Holistic Health and Productivity Solutions
Experience
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RECOGNIZED
TRUSTED
GLOBAL
PROVEN
INNOVATIVE
Ceridian: A Global Partner– Health and productivity solutions for over
12 million individuals worldwide– Over 80% of the Fortune 100
use Ceridian LifeWorks – “Working Mother’s 100 best companies to work for”
• 7 of the top 10• Over 50% of the top 100
– Expertise in hospitality sector, covering over 250,00 members
© Ceridian Corporation. All rights reserved.
The World’s Greatest Military Organization Gets It
• Program branded as Military OneSource• Covers 2.8 million service members and their
families– Army, Navy, Air Force, Marine Corps, Guard
and Reserve– Officers, enlisted, immediate and extended
family members, program staff• Custom program for extremely diverse and
challenged population• Holistic program, integrated modalities• Exemplary client satisfaction, ranging between
94%-98%• High utilization, particularly online
© Ceridian Corporation. All rights reserved.
Holistic Approach: Integrated services
Consultation, Planning, Customization, Implementation, Evaluation, and
Outcomes
Productivity Management
Health Management
EAP & Work-Life
© Ceridian Corporation. All rights reserved.
Holistic Approach: Comprehensive Services
Health Assessments
Health Screens
Health Coaching• Outreach & Engagement
• Weight Management
• Teen Weight Management
• Bariatric Surgery Management
• Stress Management
• Tobacco Cessation
• Cardiovascular Health
Incentives
Discount Programs
Consultation and design
Leave Administration
• FMLA: Federal and States
• Short Term Disability
• Employer-sponsored
• Military
Risk Management • Disaster Planning
• Dispute Resolution and Facilitation
• Workplace Violence Prevention
Training and eLearning
Training Reimbursement Program
Performance Learning
EAP and Work-Life
Health Management
Productivity Management
Employee Assistance Programs• In-person, phone, online
Work-Life Services• Financial and Legal
• Additional programs include
• Adoption Administration
• Backup Care
• Elder/Adult Care
• Concierge
• Corporate lactation
Global Services
Employers Services
• CISM Support
• Training and Performance Learning
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Holistic Approach: Integrated Modalities
Greater Efficiency, Effectiveness, ROI(Higher productivity, reduced health costs,
improved employee retention)
In-person & Onsite Services
Email, IM & Telephonic
Support
Interactive Online
Programs
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Our high performance program
Access
Expertise
Performance
• 24/365 live answer bi-lingual team • Calls answered in less than 20
seconds• In-person – 2 hours to 3 days
• Master’s Level clinical consultants• Specialists for child, elder, financial,
and legal• Credentialed network
• Reduced stress for 79.6% of participants
• Improved productivity for 63%• 66.6% missed less work• 70.9% remained in their jobs• 34% reduction in health claims
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Participant Satisfaction
•Participant Surveys– IVR, mail, online, telephone
interviews•Participant Satisfaction
– 96.4% assessment/consultation– 99.4% educational materials– 98.2% online resources– 98.5% seminars/training– 98.9% connected quickly – 97.5% satisfied with phone
consultation– 96.1% satisfied with resources
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Impact of Ceridian LifeWorks
• 33% less use of sick leave benefits • 65% lowered incident of workplace accidents • 30% reduction in worker's compensation claims• 35% decrease in health insurance expenditures
Those who use the EAP experience:
NE
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Our Book of Business outcomes
• Nearly 85,000 participants since 1997– 69% reported some level of weight loss– 47% dropped at least one BMI unit – Average drop in BMI was 1.2 units– 56% reported improved coping capability– 57% reported improved levels of stress– 19% quit rate using Intent-to-Treat analysis or 51% quit rate
using the Completer’s Analysis– More than 90% of survey respondents report good, very
good or excellent satisfaction with the program
Data source: Ceridian Case Management System; data through 2009; compiled April 2010
© Ceridian Corporation. All rights reserved.
Expect ROI between 4:1 and 8:1
•Membership attraction and retention– EAP & WL services are the most popular voluntary benefits of employers and
employees. Expect 5%-12% improvement in retention•Reduction in health claims
– Manages up to 60% of mental health & substance abuse issues without referral into benefit plan
– Manages impact of mental health parity– Reduces behavioral-based medical claims
•Productivity gains– Reduces absences by up to 8%– Reduces presenteeism by up to 15%– Improves morale
•Risk mitigation– Comprehensive substance abuse management program– Critical Incident Stress Debriefings (CISDs) manage traumatic events onsite
© Ceridian Corporation. All rights reserved.
EAP & Work-Life
• Increase the productivity of your workforce and experience a positive ROI.
– Remove employee performance distractions by offering 24/7 master’s level resources on a variety of issues.
– Provide professional training seminars and online workshops.
– Support management and HR policies through focused manager services.
– Decrease return to work time with critical incident stress management.
– Drive work-life balance with specialized resources, personalized referrals and consumer convenience research.
© Ceridian Corporation. All rights reserved.
Work-Life Services
EAP & Work-life Solutions
Health & Wellness
Productivity Management
• On staff specialists for consultation– Adoption, Education, College, Older
Adults, Special Needs– Financial and Legal
• Personalized Referrals – confirmed match
– In-home or daycare centers, elder care resources, public/private schools, colleges, universities, vocational schools, after school programs, summer camps and special needs program options
• Consumer Convenience Research– Repair, house-sitter, transportation
services, purchase of large-ticket items
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24 Hour Management Support
• Management Line– Dedicated toll-free number– Substance Abuse Case Management– Mandated Referrals– Unlimited services
• Critical Incident Management Services– Nationwide support from critical response specialists– Complete support, referral and follow-up– Unlimited responses, one worksite per incident
• Best in class - seminars, training and online workshops
– Over 170 seminars to chose from, delivered by certified educators
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LifeWorks Online – Employee & Manager Tools
• One-stop shop for your employees emotional and physical well-being.– Content management tools to allow you to post messages to employees and create links to key areas of interest.– Access to real time usage reports to see what your employees find value in.– Tools, resources and support for everyday challenges at work and home.– Empowers managers with professional
development resources, advice for dealing with employee issues and ideas to improve productivity.– Counselor search, locators, calculators, self- assessments, discussion boards and more!
www.lifeworks.comUser id: ieapwl Password: demo
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Health & Wellness Solutions
• Reduce medical claims, workers comp claims and increase productivity.
– Baseline your organization’s health and productivity.– Increase awareness of potential disease.– Incent employees for participation in healthy lifestyle choices.– Proactively outreach to the most at-risk populations.– Engage in focused behavior change coaching for Stress Management,
Cardiovascular Health, Weight Management, Tobacco Cessation, Teen Weight Management and Tobacco Cessation, Bariatric Surgery Management
© Ceridian Corporation. All rights reserved.
– Delivered at work sites by trained health professionals with experience in onsite wellness screenings.
– Onsite, immediate interpretation of results.– Brief coaching about lifestyle habits to support health.– Education about available services, including health
coaching programs.– Comprehensive biometric screening reports for
employee and employer.• Recommended screenings:
– Glucose (diabetes), Cholesterol (heart disease), Blood Pressure (heart disease), BMI (overall wellness)
– Thyrotropin (hypo/hyperthyroidism) – women over 45– Prostate Specific Antigen (prostate cancer) – men over
45– Additional screenings available
Onsite Biometric Screening – Know the Numbers
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Life Health Assessment – Baseline Your Population
•Online health and productivity risk assessment– Scientifically valid– Personalized health direction and support– Global evaluation of health status– Readiness for change measurement– Productivity measures– Highly configurable– Secure, confidential and HIPAA compliant– Identifies individuals for broader intervention– Powerful reporting
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Health & Productivity Incentives
• Higher Program Participation = Higher ROI• Comprehensive Incentive Management program provides:
– Consultation to help you chose the incentive plan that is right for your company
• Merchandise, gift cards, cash– Promotional tools– Online ordering and incentive fulfillment– Participation data– Full administration of incentives
• Web-based, flexible, comprehensive
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Health Management Programs
• Outreach to at-risk population to engage them in the program.
• Coaching programs– Weight Management – Teen & Adolescent Weight Management & Tobacco Cessation– Stress Management– Cardiovascular Health– Tobacco Cessation– Bariatric Surgery Management
• Coaches are health experts, most with master’s degree, using motivational and behavior change methodology
for maximum effectiveness.• Dedicated health coach model.• Long-term behavior change is the focus – not a diet, not a quick fix.
© Ceridian Corporation. All rights reserved.
Leave Administration’s Perfect Storm
Productivity/Absence Management
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Productivity/Absence Management
• Minimize the risk associated with Leave Administration/FMLA/Disability
– Multiple program options to fit the needs and budget of any organization.• Intake options include with or without demographic file load• Ability to track other leave (paid time off, etc.)
– Ensure compliance with changing FMLA and state leave laws.– Reduce “Friday & Monday Leave Act” mentality with increased compliance.– Increase integration with EAP, wellness and other vendors.
© Ceridian Corporation. All rights reserved.
Leave Administration Provides
• Human Resource service expertise• Consistency for your entire
organization• Proven service and implementation
structure• Administrative cost savings• Best in breed tool• Integration with EAP and Health &
Wellness• Multi-lingual support
Productivity/Absence Management
Leave Administration Service Benefits
• Reduce controllable absenteeism• Relieve administrative burden• Mitigate risk of lawsuits• Provide service excellence through a
designated Leave Administrator • Trusted liaison between federal, state
and employer regulations • Reporting – identification of absence
trends
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25
Publications – award winning
Award Winning!
AwardWinning!
AwardWinning!
AwardWinning!
AwardWinning!
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Promotional MaterialsElectronic promotions:• Rollout Communications• Monthly fliers• Manager promotions
AwardWinning!
Benchmark: 30% = Average utilization for clients in 2008
CCEERRIIDDIIAANN CCOOMMMMUUNNIICCAATTIIOONN MMAATTEERRIIAALLSS Targeted Messages That Build Utilization
Posters
Wallet Card (English version)
Wallet Card (Spanish version)
Brochures
Wallet Cards
CCEERRIIDDIIAANN CCOOMMMMUUNNIICCAATTIIOONN MMAATTEERRIIAALLSS Targeted Messages That Build Utilization
Posters
Wallet Card (English version)
Wallet Card (Spanish version)
Brochures
CCEERRIIDDIIAANN CCOOMMMMUUNNIICCAATTIIOONN MMAATTEERRIIAALLSS Targeted Messages That Build Utilization
Posters
Wallet Card (English version)
Wallet Card (Spanish version)
Brochures
Brochures
Posters
© Ceridian Corporation. All rights reserved.
A Trusted Partner: Comprehensive Support
CreatingStrategic
Partnerships
ImplementationTeam
ThoughtLeadership
AccountExecutive
MonthlyPromotions
Award-winning Publications
CustomerReporting
QualityImprovement
Initiatives
Client ServicesTeam