The Importance of Communicating Change EffectivelyWebinar: 3rd August 2016
Nigel WilliamsCustomer Insight Manager
Amy NeedhamHead of Talent
Shona WrightCommunications Manager
Asking Questions
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The Importance of COMMUNICATING Change Effectively
When Change Comms Go Wrong
NOT COMMUNICATINGis
NOT AN OPTION
PlanningAfterm
athCommunicating
Planning
Plan
ning
Plan
ning HR COMMS
Com
mun
icatin
g
When should comms be introduced
into the change process?
Com
mun
icatin
g
Communicating
Common Ways to Communicate ChangeCo
mm
unica
ting
Town Hall Announcements
ManagerCascade
CompanyIntranet
Com
mun
icatin
g
POLL:How would you make a sensitiveannouncement in your business?
Com
mun
icatin
g 27.0%
66.4%
6.6%
Town Hall AnnouncementsManager CascadeCompany Intranet
How Would You Make A Sensitive Announcement In Your Business?
Good practice is to invest twice asmuch time in briefing the line managers as you expect them
to spend on their teams
Com
mun
icatin
g
Liam Fitzpatrick,SimplyGoodAdvice
The Power of Three Model by MelcrumCo
mm
unica
ting
I Know These Three Facts:
1
2
3
I Don't Know These Three Facts:
1
2
3
Know/Feel/Do
Know
Feel
Do
Com
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icatin
g
When is it too sensitiveto make an announcement
on the intranet?
Afte
rmat
h
Afterm
ath
Afte
rmat
hHow Can Comms Re-engage Employees?
2 way communication
Forms
Discussion Forums
Rewards
Polls
FAQs
Mandatory Reads
How Can HR Engage Employees?Af
term
ath
6. Enable career developmentCelebrate anniversariesPeer to peer recognitionShowcase work
5. Employee engagement4. Drive self service for FAQs3. Live your values2. Portals to other HR applications1. Easy to use policies
Com
mun
icatin
g
What are your three essentials?
Live Debate:Ask the panel
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