The Importance of Communicating Change EffectivelyWebinar: 3rd August 2016

Nigel WilliamsCustomer Insight Manager

Amy NeedhamHead of Talent

Shona WrightCommunications Manager

Asking Questions

Please ask questions using the Questions Interface in your GoToWebinar toolbar.

The Importance of COMMUNICATING Change Effectively

When Change Comms Go Wrong

NOT COMMUNICATINGis

NOT AN OPTION

PlanningAfterm

athCommunicating

Planning

Plan

ning

Plan

ning HR COMMS

Com

mun

icatin

g

When should comms be introduced

into the change process?

Com

mun

icatin

g

Communicating

Common Ways to Communicate ChangeCo

mm

unica

ting

Town Hall Announcements

ManagerCascade

CompanyIntranet

Com

mun

icatin

g

POLL:How would you make a sensitiveannouncement in your business?

Com

mun

icatin

g 27.0%

66.4%

6.6%

Town Hall AnnouncementsManager CascadeCompany Intranet

How Would You Make A Sensitive Announcement In Your Business?

Good practice is to invest twice asmuch time in briefing the line managers as you expect them

to spend on their teams

Com

mun

icatin

g

Liam Fitzpatrick,SimplyGoodAdvice

The Power of Three Model by MelcrumCo

mm

unica

ting

I Know These Three Facts:

1

2

3

I Don't Know These Three Facts:

1

2

3

Know/Feel/Do

Know

Feel

Do

Com

mun

icatin

g

When is it too sensitiveto make an announcement

on the intranet?

Afte

rmat

h

Afterm

ath

Afte

rmat

hHow Can Comms Re-engage Employees?

2 way communication

Forms

Discussion Forums

Rewards

Polls

FAQs

Mandatory Reads

How Can HR Engage Employees?Af

term

ath

6. Enable career developmentCelebrate anniversariesPeer to peer recognitionShowcase work

5. Employee engagement4. Drive self service for FAQs3. Live your values2. Portals to other HR applications1. Easy to use policies

Com

mun

icatin

g

What are your three essentials?

Live Debate:Ask the panel

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