Communication

We will be talking about...

• Perceptions

• Communication style

• A bit of communication theory

• Communication at work

• Communicating as you

Professional communication should be…

Perceptions

Johari’s Window

Communication Process: Face-to-Face

Communication Process: Telephone

Tone of Voice

Question

Statement

Command

It’s all about YOU!

Amiable and warm, co-operative,undisciplined, has closerelationships, suggests opinions,dislikes conflict, loyal, supportsand listens, dependable, avoidsrisks, slower paced. Seekssecurity & belonging

Warm, undisciplined, sociable,personable, likes involvement,gives opinions, takes risks,expressive, enthusiastic,persuasive, competitive, worksquickly.Seeks esteem & belonging

Objective and analytical, slowerpaced, co-operative, suggests facts,avoids risks, critical, serious,disciplined, detail conscious,persistent, likes structure and beingorganised, likes to work alone, cool.Seeks security & achievement

Competitive, takes risks, directand authoritarian, works quickly,challenging, gives facts,determined, driven, efficient, likesdiscipline and control, resultsorientated, independent, cool.Seeks esteem & achievement

Task focused

People focused

AssertiveCautious

Steady Outgoing

DirectPrecise

Adapting your Style

When you’re with Task people…

CONTROL MORE, USE LESS EMOTION

•Talk less; Restrain your enthusiasm •Make decisions from facts•Stop and think•Acknowledge the roles of others

When you’re with People people…USE MORE EMOTION, LESS CONTROL

•Express feelings•Pay personal compliments •Spend time on relationships•Engage in small talk•Socialise •Use friendly body language

To increase your Assertiveness...

TELL MORE, ASK LESS

•Get to the point •Volunteer information •Be willing to disagree •Act on your convictions •Initiate conversation

To reduce your Assertiveness...ASK MORE, TELL LESS

•Ask for opinion of others •Negotiate decisions •Listen without interrupting •Adapt to time needs of others•Let others assume leadership role

Encouraging A Response

1. Signposting

“In Order For Us To….”

2. WIIFM (What’s In It For Me)

“See How I Can Save You Time…”

3. Make Your Request

“I Need To Ask You About…..”

What is humour?

humour (hu¦mour)

Pronunciation: / hju m /ˈ ː ə(US humor)

noun

[mass noun]

•the quality of being amusing or comic, especially as expressed in literature or speech: his tales are full of humour– the ability to express humour or amuse other

people: their inimitable brand of humour

Balancing humour at work

ButI am whoI am!

In conclusion…