Download - Crm, social media, and prosumer
Transcript
![Page 1: Crm, social media, and prosumer](https://reader035.vdocument.in/reader035/viewer/2022071804/55d70121bb61ebe3668b47ce/html5/thumbnails/1.jpg)
CRM, SOCIAL MEDIA, AND PROSUMER
Fernando 1100007241
Hendrik 1100036462
Martin Hartanto 1100007254
![Page 2: Crm, social media, and prosumer](https://reader035.vdocument.in/reader035/viewer/2022071804/55d70121bb61ebe3668b47ce/html5/thumbnails/2.jpg)
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects
Prosumer is a portmanteau formed by contracting the word producer with the word consumer, which means that the consumer would become a producer with electric technology.
Social media are media for social interaction, using highly accessible and scalable publishing techniques.
![Page 3: Crm, social media, and prosumer](https://reader035.vdocument.in/reader035/viewer/2022071804/55d70121bb61ebe3668b47ce/html5/thumbnails/3.jpg)
CRM
![Page 4: Crm, social media, and prosumer](https://reader035.vdocument.in/reader035/viewer/2022071804/55d70121bb61ebe3668b47ce/html5/thumbnails/4.jpg)
E - CRM
![Page 5: Crm, social media, and prosumer](https://reader035.vdocument.in/reader035/viewer/2022071804/55d70121bb61ebe3668b47ce/html5/thumbnails/5.jpg)
SOCIAL MEDIA
![Page 6: Crm, social media, and prosumer](https://reader035.vdocument.in/reader035/viewer/2022071804/55d70121bb61ebe3668b47ce/html5/thumbnails/6.jpg)
E-CRM, SOCIAL MEDIA, AND PROSUMER