Download - Final Erp Presentation - Copy
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Enterprise Resource Planning
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ENTERPRISE RESOURCE PLANNING (ERP)CASE STUDY
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ERP is an enterprise-wide information systemdesigned to coordinate all the resources, information, activities neededto complete business processes such as;
order fulfillmentbilling.
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A typical ERP system would use multiplecomponent of computer software andhardware to achieve integration
ERP delivers a single database that containsall data for the software module
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PeopleSoftMacola
DeltekOracleSAPi2
Using ERP
SAPOracle
JD Edward
PeopleSoft
Deltec
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Companies before ERP Systems
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Lead time reduction.Improved customer response.
Disadvantages:The cost of ERP Software, planning,customization, configuration, testing,implementation, etc is too high.
There maybe additional indirect costs likenew IT infrastructure, upgrading the WANlinks, etc.
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Industry - Computer software & computersecurity productsFounded - Sunnyvale ,California, U.S (March1, 1982)Founders - Gary Hendrix , Denis Coleman,Gordon Eubanks
Headquarters - Mountain view , California, U.SKey People - John W. Thompson (Chairman)
Enrique T. Salem (CEO)
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Norton AntivirusNorton 360Norton Internet Security
Veritas cluster ServerVeritas Storage FoundationSymantec GhostNet Backup
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Industry - Computer SoftwareFounded - 1989 , Acquired by Symantec in
2005Headquarters - Mountain View, California,
USAKey People - Mark Leslie, CEO 1990-2000;
Gary Bloom, CEO 2000-2005Products - VXSP , NetBackup, ClusterServer, Enterprise Administrator, SAN Point
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Acquisition- Veritas by Symantec (2005)Project Oasis
Goal of the Rollout- Single ERP ( orders of 2,50,000 different products), cost cutting.Up gradation of Oracle E- Business Suite 11iUse of Oracle Fusion middleware portal
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PROBLEMSOverwhelming large amount of information.Increased no. of steps.Increase in customer support wait time &
troubleshooting time.Negligence by the firm to coordinate thedevelopment of the new ERP system.Negligence by the smaller partners to update
their SKU. Difficulties in getting licenses.
Solution - Project Nero
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ERPEnd usersOpen end
Back endI.SMiddleware PortalNet Promoter Methodology
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(a) Overwhelming large amount of information(b) Increased no. of steps.(c) Increase in customer support wait time &troubleshooting time.(d) Negligence by the firm to coordinate thedevelopment of the new ERP system.
(e) Negligence by the smaller partners toupdate their SKU.(f) Difficulties in getting licenses.
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Yes, because it launched the project Neroaimed to recapture the loyalty of customer byfollowing ways:Fixing problem with their I.S.Added 150 new customer representatives.Improve response time & streamline
operations.Implementing Net Promoter Methodology.
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I would like to take the following steps to solvethe problems:
Provide simple information.Reduce steps & make the steps simple tounderstand.Decrease in waiting time.Make all the distributor and partners aware.Make the license process easy.Try to get feedback from customer.
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Response time factor for the solution of theproblems.
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