final erp presentation - copy

8/3/2019 Final Erp Presentation - Copy

1/21

Enterprise Resource Planning


2/21

ENTERPRISE RESOURCE PLANNING (ERP)CASE STUDY


3/21

ERP is an enterprise-wide information systemdesigned to coordinate all the resources, information, activities neededto complete business processes such as;

order fulfillmentbilling.


4/21

A typical ERP system would use multiplecomponent of computer software andhardware to achieve integration

ERP delivers a single database that containsall data for the software module


5/21


6/21

PeopleSoftMacola

DeltekOracleSAPi2

Using ERP

SAPOracle

JD Edward

PeopleSoft

Deltec


7/21

Companies before ERP Systems


8/21


9/21

Lead time reduction.Improved customer response.

Disadvantages:The cost of ERP Software, planning,customization, configuration, testing,implementation, etc is too high.

There maybe additional indirect costs likenew IT infrastructure, upgrading the WANlinks, etc.


10/21

Industry - Computer software & computersecurity productsFounded - Sunnyvale ,California, U.S (March1, 1982)Founders - Gary Hendrix , Denis Coleman,Gordon Eubanks

Headquarters - Mountain view , California, U.SKey People - John W. Thompson (Chairman)

Enrique T. Salem (CEO)


11/21

Norton AntivirusNorton 360Norton Internet Security

Veritas cluster ServerVeritas Storage FoundationSymantec GhostNet Backup


12/21


13/21

Industry - Computer SoftwareFounded - 1989 , Acquired by Symantec in

2005Headquarters - Mountain View, California,

USAKey People - Mark Leslie, CEO 1990-2000;

Gary Bloom, CEO 2000-2005Products - VXSP , NetBackup, ClusterServer, Enterprise Administrator, SAN Point


14/21

Acquisition- Veritas by Symantec (2005)Project Oasis

Goal of the Rollout- Single ERP ( orders of 2,50,000 different products), cost cutting.Up gradation of Oracle E- Business Suite 11iUse of Oracle Fusion middleware portal


15/21

PROBLEMSOverwhelming large amount of information.Increased no. of steps.Increase in customer support wait time &

troubleshooting time.Negligence by the firm to coordinate thedevelopment of the new ERP system.Negligence by the smaller partners to update

their SKU. Difficulties in getting licenses.

Solution - Project Nero


16/21

ERPEnd usersOpen end

Back endI.SMiddleware PortalNet Promoter Methodology


17/21

(a) Overwhelming large amount of information(b) Increased no. of steps.(c) Increase in customer support wait time &troubleshooting time.(d) Negligence by the firm to coordinate thedevelopment of the new ERP system.

(e) Negligence by the smaller partners toupdate their SKU.(f) Difficulties in getting licenses.


18/21

Yes, because it launched the project Neroaimed to recapture the loyalty of customer byfollowing ways:Fixing problem with their I.S.Added 150 new customer representatives.Improve response time & streamline

operations.Implementing Net Promoter Methodology.


19/21

I would like to take the following steps to solvethe problems:

Provide simple information.Reduce steps & make the steps simple tounderstand.Decrease in waiting time.Make all the distributor and partners aware.Make the license process easy.Try to get feedback from customer.


20/21

Response time factor for the solution of theproblems.


21/21

final erp presentation - copy

Documents