MarkeTrak SLA Update

MT Task ForceMarch 2010

Trey Felton

Manager, IT Administration

2

MarkeTrak Monitoring Update

Monitoring Platform• ERCOT has installed HP’s BAC monitoring platform

• Continuing to install Service Level Management tools

3

3

Current SLO: 3.75 seconds (98%)

Avg Response time: 2.564 seconds

API Query List (Nov-Feb)

4

4

Current SLO: 3.75 seconds (98%)

Avg Response time: 3.009 seconds

API Query List (Feb)

5

5

Current SLO: 3.75 seconds (98%)

API Query List (Feb 1st)

6

6

Current SLO: 3.75 seconds (98%)

API Query List (Feb 19th)

7

7

Current SLO: 2.0 seconds (98%)

Avg Response time: .667 seconds

API Query Detail (Dec-Feb)

8

8

Current SLO: 7.0 seconds (98%)

Average Response time: 5.55 seconds

API Update (Dec-Feb)

9

9

Current SLO: 40 seconds (98%)

Avg Response time: 29.746 seconds

GUI (Dec-Feb)

10

ERCOT Recommendations

Service Level Objectives• API Query List: keep current target SLO

• API Query Detail: reduce SLO to 1.5 seconds

• API Update: reduce SLO to 6.5 seconds

• GUI: further analysis needed