Download - Mc Bpm 01 Intro September 4 6, 2014
SEMINARSEMINAR
MEXICO CITY
1 2014 Enterprise Transformation Group, Ltd.
BUSINESS PROCESS MANAGEMENTfor
CHIEF INFORMATION OFFICERSCreating a Dynamic, Innovative,
More Productive & Effective Work Environment
Sponsored By
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SEMINAR
Patrocinadores
2014 Enterprise Transformation Group, Ltd.
BUSINESS PROCESS MANAGEMENTfor
CHIEF INFORMATION OFFICERS
SEMINARSEMINAR
September 4-6, 2014
Mexico City, Mexico 2014 Enterprise Transformation Group, Ltd.
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Presented By
BUSINESS PROCESS MANAGEMENTfor
CHIEF INFORMATION OFFICERS
Edward G. LewisFounder & President
EXPERIENCEConsulting, Workshops, Seminars, Executive Coaching & Briefings, Public Speaking
Change Management, Global Value Chain Management, Enterprise Architecture,
E-Business, E-Government, Business Process Management, Knowledge Management,
SCM & CRM, Strategic Planning, Information Resources, Project Management
47 yrs Management, 42 yrs Information Systems, 36 yrs Strategic Planning
SEMINAR LEADERSEMINAR LEADERTEACHING:
U. of Denver
U. of Colorado
U. of No. Colorado
U. of California
U. of Texas at Dallas
Metro State College
Georgetown U. USNA
EDUCATION: ABD-George Washington U.
MA-Georgetown U.
MBA-U. of Maryland
MS-Columbia U. BS-USNA
Edward G. LewisEdward G. LewisBUSINESSPROCESS
MANAGEMENTfor
CIOs
4 2014 Enterprise Transformation Group, Ltd.
1. Learn about the Current Business Environment & Traditional Process & IT Approaches
2. Understand BPM Concepts and Principles & Macro versus Micro Processes
3. Become Familiar with Best Practices & Five Critical Success Factors for BPM
4. Learn about the Enabling Process & Process Change Enablers for BPM
5. Become Familiar with Eight-Phase BPM Methodology; Tools & Techniques; Process Modeling & Analysis; and Automating Processes
6. Understand the Impact of Current & Future Management and Technology Issues on Business Processes
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OBJECTIVES
2014 Enterprise Transformation Group, Ltd.
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• BUSINESS ENVIRONMENT• KEY BUSINESS PROCESS CONCEPTS & PRINCIPLES• MACRO versus MICRO BUSINESS PROCESSES• BEST PRACTICES & CRITICAL SUCCESS FACTORS• THE ENABLING PROCESS & PROCESS CHANGE ENABLERS• A STRUCTURED BPM METHODOLOGY• PROJECT MANAGEMENT FRAMEWORK• PROCESS ARCHITECTURE, MODELING & ANALYSIS• AUTOMATING BUSINESS PROCESSES• BUSINESS PROCESS INTEGRATION & OUTSOURCING• MAJOR PROCESS CHANGE & CHANGE MANAGEMENT• KEY BUSINESS PROCESS MANAGEMENT ISSUES
OUTLINE
2014 Enterprise Transformation Group, Ltd.6
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DAILY SCHEDULE -- THURSDAY08:00 - 08:30 Registration
08:30 - 08:45 Introductions
08:45 - 11:05 Business Environment
Concepts & Principles
11:05 - 11:15 Coffee Break
11:15 - 13:35 Macro versus Micro Processes
Best Practices & CSFs
13:35 - 14:30 Lunch
14:30 - 16:50 Process Change Enablers
16:50 - 17:00 Coffee Break
17:00 - 18:00 Workshop
18:00 - 19:30 Cocktail Reception/Networking 2014 Enterprise Transformation Group, Ltd.
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DAILY SCHEDULE – FRIDAY
2014 Enterprise Transformation Group, Ltd.
08:00 - 08:30 Registration
08:30 - 11:05 BPM Methodology
11:05 - 11:15 Coffee Break
11:15 - 13:35 Project Management Framework
Process Architecture & Modeling
13:35 - 14:30 Lunch
14:30 - 15:30 Workshop
15:30 - 15:40 Coffee Break
15:40 - 18:00 Automating Business Processes
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DAILY SCHEDULE -- SATURDAY
08:00 - 08:30 Registration
08:30 - 10:50 Business Process Outsourcing
Major Process Change & Change Management
10:50 - 11:00 Coffee Break
11:00 - 11:40 Workshop
11:40 - 13:10 Key BPM Issues
Seminar Summary
13:10 - 13:40 Review Notes & Questions
13:40 - 15:00 Certification Exam 2014 Enterprise Transformation Group, Ltd.
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KEY ISSUES & QUESTIONS
2014 Enterprise Transformation Group, Ltd.
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TOP 10 STRATEGIC TECHNOOGY TRENDS FOR 2014
2014 Enterprise Transformation Group, Ltd.
• Mobile Device Diversity & Management• Mobile Apps & Applications• The Internet of Everything• Hybrid Cloud & IT as Service Broker• Cloud/Client Architecture• The Era of Personal Cloud• Software Defined Anything• Web-Scale IT• Smart Machines• 3-D Printing
State CIO 2014 Priorities
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FORBES: TOP 10 STRATEGIC CIO ISSUES FOR 2014
2014 Enterprise Transformation Group, Ltd.
1. Your New Job: Drive Customer-Centric Innovation Throughout Your Business
2. Why The Internet of Things Will Turn Your Business Upside-Down
3. Shatter the Legacy Model of IT Budgeting and Expectations
4. Dazzle Your Customers: Make Them Love Your Company
5. Who’s On First? It’s a Mobile-First, Cloud-First, Social-First World
6. Blending Art and Science: Why Product Development and IT Must Collaborate
7. Don’t Fight Tomorrow’s War with Yesterday’s Technologies
8. Embrace Your Ultimate Metrics: Customer Loyalty Moves in Front
9. Tie Employee Compensation to Knowledge-Worker Productivity
10. Design and Deliver The Transparent Enterprise
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TOP CIO BUSINESS & TECHNOLOGY PRIORITIES IN 2014
2014 Enterprise Transformation Group, Ltd.
Business Priorities Technology Priorities1 Increasing enterprise growth Analytics and business intelligence2 Delivering operational results Mobile technologies3 Reducing enterprise costs Cloud computing (SaaS, IaaS, PaaS)4 Attracting and retaining new customers Collaboration technologies (workflow)5 Improving IT applications and infrastructure Legacy modernization6 Creating new products and services (innovation) IT management7 Improving efficiency CRM8 Attracting and retaining the workforce Virtualization9 Implementing analytics and big data Security10 Expanding into new markets and geographies ERP Applications
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IDC’s PREDICTIONS BEYOND 2014
2014 Enterprise Transformation Group, Ltd.
Existing role of technology management will evolve in a few short years to a set of roles that includes management of innovation, information intelligence, customer
experience, and digital business presence.
By 2015: 3rd Platform requirements will drive 60% of CIOs to use enterprise architecture (EA) as a required IT tool, but only 40% will deploy EA effectively.
Meanwhile, 60% of CIO security budgets for increasingly vulnerable legacy systems will be 30% to 40% too small to fund enterprise threat assessments.
Another major trend for 2015 will be a demographic shift to young and mobile customers, which will require 80% of CIOs in consumer-facing businesses to integrate IT with public social networks.
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IDC’s PREDICTIONS BEYOND 2014
2014 Enterprise Transformation Group, Ltd.
By 2016: Over 70% of CIOs will change their primary role from directly managing IT to become an innovation partner. In this year we'll see80% of the IT budget based on providing service integration. Also, before 2017, only 40% of CIOs will rise to the challenge from CxOs to partner in strategic planning.
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IDC’s PREDICTIONS BEYOND 2014
2014 Enterprise Transformation Group, Ltd.
• By 2017: 70% of CIOs will increase enterprise exposure to risk. Enterprise business mobility will require 60% of CIOs to support an agile architecture. Meanwhile, the transfer of 3rd Platform investments from IT to line-of-business budgets will require 60% of CIOs to reduce the cost
of infrastructure and operations. By 2018: Adoption of 3rd Platform IT technologies (combination of
mobile, social, big data & cloud) will redefine 90% of IT roles.
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FUTURE STATE FOR CIOs
2014 Enterprise Transformation Group, Ltd.
BUSINESS STRATEGIST
TRANSFORMATIONAL LEADER
FUNCTION HEAD
• Leadership focus
• Staff expertise
• Stakeholder relationship
• Key competencies
• Differentiated value
• Earned Reputation
Top CIOs Become Business Process Czars
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SO, WHAT DO CIOs NEED TO KNOW ABOUT
BUSINESS PROCESS MANAGEMENT ??
WHAT IS IMPORTANT TO KNOW FOR SUCCESS ??
2014 Enterprise Transformation Group, Ltd.
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WHAT IS A BUSINESS PROCESS ???
HOW MANY PROCESSES ARE THERE ???
WHY MANAGE A BUSINESS PROCESS ???
2014 Enterprise Transformation Group, Ltd.
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HOW CAN WE BE MORE CREATIVEIN DESIGNING AND IMPLEMENTING
INNOVATIVE BUSINESS PROCESSES ???
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HOW TO SUCCEED ???
HOW TO OPTIMIZE BUSINESS PROCESSES ???
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IS INFORMATION TECHNOLOGYTHE KEY TO SUCCESS ???
IS INFORMATION TECHNOLOGY THE PROCESS ???
CAN INFORMATION TECHNOLOGY BE USED TO SUPPORT THE PROCESS; IF SO, HOW ???
BE CAREFUL……….. THE HYPE CURVE
2014 Enterprise Transformation Group, Ltd.
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TECHNOLOGY HYPE CURVE
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WHAT IS THE MOST IMPORTANT FACTOR IN ADDRESSING BUSINESS PROCESSES ???
2014 Enterprise Transformation Group, Ltd.
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PEOPLE
BUSINESSBUSINESSPROCESSPROCESS
MANAGEMENTMANAGEMENT
2014 Enterprise Transformation Group, Ltd.
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