mc bpm 01 intro september 4 6, 2014

SEMINARSEMINAR

MEXICO CITY

1 2014 Enterprise Transformation Group, Ltd.

BUSINESS PROCESS MANAGEMENTfor

CHIEF INFORMATION OFFICERSCreating a Dynamic, Innovative,

More Productive & Effective Work Environment

Sponsored By

http://www.factor.mx/

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SEMINAR

Patrocinadores

2014 Enterprise Transformation Group, Ltd.


CHIEF INFORMATION OFFICERS

http://www.qabionline.com/

http://www.factor.mx/

SEMINARSEMINAR

September 4-6, 2014

Mexico City, Mexico 2014 Enterprise Transformation Group, Ltd.

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Presented By


CHIEF INFORMATION OFFICERS

Edward G. LewisFounder & President

EXPERIENCEConsulting, Workshops, Seminars, Executive Coaching & Briefings, Public Speaking

Change Management, Global Value Chain Management, Enterprise Architecture,

E-Business, E-Government, Business Process Management, Knowledge Management,

SCM & CRM, Strategic Planning, Information Resources, Project Management

47 yrs Management, 42 yrs Information Systems, 36 yrs Strategic Planning

SEMINAR LEADERSEMINAR LEADERTEACHING:

U. of Denver

U. of Colorado

U. of No. Colorado

U. of California

U. of Texas at Dallas

Metro State College

Georgetown U. USNA

EDUCATION: ABD-George Washington U.

MA-Georgetown U.

MBA-U. of Maryland

MS-Columbia U. BS-USNA

Edward G. LewisEdward G. LewisBUSINESSPROCESS

MANAGEMENTfor

CIOs


1. Learn about the Current Business Environment & Traditional Process & IT Approaches

2. Understand BPM Concepts and Principles & Macro versus Micro Processes

3. Become Familiar with Best Practices & Five Critical Success Factors for BPM

4. Learn about the Enabling Process & Process Change Enablers for BPM

5. Become Familiar with Eight-Phase BPM Methodology; Tools & Techniques; Process Modeling & Analysis; and Automating Processes

6. Understand the Impact of Current & Future Management and Technology Issues on Business Processes

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OBJECTIVES


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• BUSINESS ENVIRONMENT• KEY BUSINESS PROCESS CONCEPTS & PRINCIPLES• MACRO versus MICRO BUSINESS PROCESSES• BEST PRACTICES & CRITICAL SUCCESS FACTORS• THE ENABLING PROCESS & PROCESS CHANGE ENABLERS• A STRUCTURED BPM METHODOLOGY• PROJECT MANAGEMENT FRAMEWORK• PROCESS ARCHITECTURE, MODELING & ANALYSIS• AUTOMATING BUSINESS PROCESSES• BUSINESS PROCESS INTEGRATION & OUTSOURCING• MAJOR PROCESS CHANGE & CHANGE MANAGEMENT• KEY BUSINESS PROCESS MANAGEMENT ISSUES

OUTLINE

2014 Enterprise Transformation Group, Ltd.6

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DAILY SCHEDULE -- THURSDAY08:00 - 08:30 Registration

08:30 - 08:45 Introductions

08:45 - 11:05 Business Environment

Concepts & Principles

11:05 - 11:15 Coffee Break

11:15 - 13:35 Macro versus Micro Processes

Best Practices & CSFs

13:35 - 14:30 Lunch

14:30 - 16:50 Process Change Enablers


17:00 - 18:00 Workshop

18:00 - 19:30 Cocktail Reception/Networking 2014 Enterprise Transformation Group, Ltd.

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DAILY SCHEDULE – FRIDAY


08:00 - 08:30 Registration

08:30 - 11:05 BPM Methodology


11:15 - 13:35 Project Management Framework

Process Architecture & Modeling

13:35 - 14:30 Lunch

14:30 - 15:30 Workshop


15:40 - 18:00 Automating Business Processes

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DAILY SCHEDULE -- SATURDAY

08:00 - 08:30 Registration

08:30 - 10:50 Business Process Outsourcing

Major Process Change & Change Management


11:00 - 11:40 Workshop

11:40 - 13:10 Key BPM Issues

Seminar Summary

13:10 - 13:40 Review Notes & Questions

13:40 - 15:00 Certification Exam 2014 Enterprise Transformation Group, Ltd.

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KEY ISSUES & QUESTIONS


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TOP 10 STRATEGIC TECHNOOGY TRENDS FOR 2014


• Mobile Device Diversity & Management• Mobile Apps & Applications• The Internet of Everything• Hybrid Cloud & IT as Service Broker• Cloud/Client Architecture• The Era of Personal Cloud• Software Defined Anything• Web-Scale IT• Smart Machines• 3-D Printing

State CIO 2014 Priorities

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FORBES: TOP 10 STRATEGIC CIO ISSUES FOR 2014


1. Your New Job: Drive Customer-Centric Innovation Throughout Your Business

2. Why The Internet of Things Will Turn Your Business Upside-Down

3. Shatter the Legacy Model of IT Budgeting and Expectations

4. Dazzle Your Customers: Make Them Love Your Company

5. Who’s On First? It’s a Mobile-First, Cloud-First, Social-First World

6. Blending Art and Science: Why Product Development and IT Must Collaborate

7. Don’t Fight Tomorrow’s War with Yesterday’s Technologies

8. Embrace Your Ultimate Metrics: Customer Loyalty Moves in Front

9. Tie Employee Compensation to Knowledge-Worker Productivity

10. Design and Deliver The Transparent Enterprise

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TOP CIO BUSINESS & TECHNOLOGY PRIORITIES IN 2014


Business Priorities Technology Priorities1 Increasing enterprise growth Analytics and business intelligence2 Delivering operational results Mobile technologies3 Reducing enterprise costs Cloud computing (SaaS, IaaS, PaaS)4 Attracting and retaining new customers Collaboration technologies (workflow)5 Improving IT applications and infrastructure Legacy modernization6 Creating new products and services (innovation) IT management7 Improving efficiency CRM8 Attracting and retaining the workforce Virtualization9 Implementing analytics and big data Security10 Expanding into new markets and geographies ERP Applications

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IDC’s PREDICTIONS BEYOND 2014


Existing role of technology management will evolve in a few short years to a set of roles that includes management of innovation, information intelligence, customer

experience, and digital business presence.

By 2015: 3rd Platform requirements will drive 60% of CIOs to use enterprise architecture (EA) as a required IT tool, but only 40% will deploy EA effectively.

Meanwhile, 60% of CIO security budgets for increasingly vulnerable legacy systems will be 30% to 40% too small to fund enterprise threat assessments.

Another major trend for 2015 will be a demographic shift to young and mobile customers, which will require 80% of CIOs in consumer-facing businesses to integrate IT with public social networks.

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By 2016: Over 70% of CIOs will change their primary role from directly managing IT to become an innovation partner. In this year we'll see80% of the IT budget based on providing service integration. Also, before 2017, only 40% of CIOs will rise to the challenge from CxOs to partner in strategic planning.

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• By 2017: 70% of CIOs will increase enterprise exposure to risk. Enterprise business mobility will require 60% of CIOs to support an agile architecture. Meanwhile, the transfer of 3rd Platform investments from IT to line-of-business budgets will require 60% of CIOs to reduce the cost

of infrastructure and operations. By 2018: Adoption of 3rd Platform IT technologies (combination of

mobile, social, big data & cloud) will redefine 90% of IT roles.

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FUTURE STATE FOR CIOs


BUSINESS STRATEGIST

TRANSFORMATIONAL LEADER

FUNCTION HEAD

• Leadership focus

• Staff expertise

• Stakeholder relationship

• Key competencies

• Differentiated value

• Earned Reputation

Top CIOs Become Business Process Czars

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SO, WHAT DO CIOs NEED TO KNOW ABOUT

BUSINESS PROCESS MANAGEMENT ??

WHAT IS IMPORTANT TO KNOW FOR SUCCESS ??


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WHAT IS A BUSINESS PROCESS ???

HOW MANY PROCESSES ARE THERE ???

WHY MANAGE A BUSINESS PROCESS ???


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HOW CAN WE BE MORE CREATIVEIN DESIGNING AND IMPLEMENTING

INNOVATIVE BUSINESS PROCESSES ???


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HOW TO SUCCEED ???

HOW TO OPTIMIZE BUSINESS PROCESSES ???


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IS INFORMATION TECHNOLOGYTHE KEY TO SUCCESS ???

IS INFORMATION TECHNOLOGY THE PROCESS ???

CAN INFORMATION TECHNOLOGY BE USED TO SUPPORT THE PROCESS; IF SO, HOW ???

BE CAREFUL……….. THE HYPE CURVE


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TECHNOLOGY HYPE CURVE


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WHAT IS THE MOST IMPORTANT FACTOR IN ADDRESSING BUSINESS PROCESSES ???


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PEOPLE

BUSINESSBUSINESSPROCESSPROCESS

MANAGEMENTMANAGEMENT


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mc bpm 01 intro september 4 6, 2014

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