1 - Diagnose, examine
2 - Fix, solve and improve
4 - See if answers, solutions work
3 - Apply answers or solutions
Work Diagnostic Process
SuccessiveApproximationTrial and Error
Answers,Solutions
Consequences,Bene�ts
Feedback,Metrics
Workers and Learners
Workers and Learners
Stopping Rule
Boundary Rule
Process Rule
Priority Rule
Timeline Rule
Coordination Rule
Dec
isio
n - M
akin
gD
oing
- Be
tter
Skills
Knowledge
Capabilities
Passion
Search
Tag
Save
Retrieve
Seek Patterns
Formal
ShareCreateValue
Connect
Test, Validate
Apply
What do I want to change, �x, or improve? What’s the expected/desired outcome?
The store just added �dget spinners as a hot new item for the store, but customers are �nding that the availability is hit and miss, resulting in upset and angry children! How hard is it to keep the item in stock, knowing customer demand is through the roof?
How Do We Keep Hot Items On The Shelves?
“Mom, where is mytoy promised?”
Header
Consequences,Bene�ts
SuccessiveApproximation,Trial & Error
Answers,
Answers,Solutions
Footer
Feedbacks,Metrics
Store/Channel Inventory
Orders
OrdersAssignShipper
Ship via LocalWarehouse
Ship via LocalDrop/Shipper
Inventory
Black FridayOrder Error
An Insertion Point
Shipcon�rm
Shipcon�rm
Orders
Store Merchandise Planning
A. Black Friday error in ordering
B. Underestimated orders ; not the right items
C. Last year’s complaints were very high; higher returns
D. Low pro�ts and high returns
E. Tight review of trends and projections with the team
Work�ow Micro-Analysis Form Insertion Point Breakdown
A. Step of the work�ow
B. Possible issue to �x, change, improve
C. What might trigger the issue
D. Impact when resolved or con- sequences when not resolved
E. Possible methods for in-the-work�ow learning
Story: Fidget Spinners - Black Friday Error in Ordering
EnablementRobotics,LearningMachines
Delivery /Distribution
EmbeddedAssistants
Tools and Technologies
1, 2, 3, 4
ContentCreation
High-techLow-tech
2
3
4
1
How to hire for peak seasons
Team time and hours budgeting
Ordering for Black Friday
Coordinating with deliveries
How to adjust, change forecasts
Reporting forecasts to leader
Preparing statistical analysis
Importing forecasts from MS project
How to integrate CRM entries
9
8
7
6
5
4
3
2
1
989
1210
876
450
1002
981
403
201
322
Topics Impacts 1-10 Rank Raters
1
2
3 4 5
6
7
Select a small lessonfrom a program
Separate “Must-Learn”from “Learn-on-Need”
Embed thecontent
Ask questionsapplicationsre�ections
Display “Learn-on-Need”content
Enableexperiencesharing
Start withan event,story
Microlearning is the use of answers and solutions tohelp workers and learners – who are in constantDiagnostic Process - �x, solve and improve work. Itis low e�ort, easy, fast, quick to apply, useful. It is Rich-in-Context and Ready-to-Use.
Answers and solutions come in a River of Ideas that �owconsistently for the workers to use and access as the needarises. Answers come from Micro-Content, Micro- References, Micro-Actions and Experience Sharing.Solutions come from tools and technologies (1, 2, 3, 4),digital capacities and information and knowledge.
Micro-Actions and Experience Sharing are closest toworkers and learners to �x, solve and improve work.They create the highest value. In Microlearning,workers and learners develop more capabilities – thethinking abilities - beyond skills and knowledge.
Micro-Actions are the smallest, tiniest and lightest form ofMicrolearning. Micro-Content are content from largecourses and programs. Micro-References are tips, guides,resources, details, etc.
Rich-in-ContextReady-to-Use
Low E�ort,Easy, Fast,
Quick to Apply,Useful
ExperienceSharing
MicrolearningStandards
Micro-ContentMicro-Actions
Micro-Actions
Micro-References
Micro-Content
Micro-References
River of IdeasAnswers and Solutions
Microlearning Framework, Scope and eCosystem
Step 3: Create Micro Answersand Solutions
Step 1: Identify the Work�ow and Insertion Points
Step 4: Collect Dynamic Needsfor Micro-Actions
Step 2: Conduct an IncidentMicro-Analysis
The 7 Steps in Converting Large Courses intoSmaller Micro-Content
The 4 Steps in Creating Micro-actions
The 7 Rules in ConvertingMicro-references
Ray Jimenez, Ph.D. Vignettes Learning www.vignetteslearning.com All Rights Reserved Copyright 2018
VignettesLearning
Microlearning Impacts and Opportunities Microlearning Implementation Models
Models are visual representation of Microlearning implementation. A combination may be present inan implementation project. There are more models than the space allows.
Microlearning Framework, Scope and eCosystem
Ray Jimenez, Ph.D. Vignettes Learning www.vignetteslearning.com All Rights Reserved Copyright 2018
Constant updates
Crisis, urgent, rapid answers needed
New knowledge from experience
In-between formal learning and
applications
Customers teaching themselves
As-it-happens need for answer
Continuous learning, self-driven
Rapid, no-wait time onboarding
Obsolescence of knowledge
Spaced learning
Subscription learning
Many others
Grab & Go
Networking
Huddle Reduction Collecting Distributing
SystemsIntegration
Sharing Linear Blocks ExpertiseDevelopment
Curating
River ofIdeas
“What is this?”
“Let me try it.”
“Can I have more?”
“This is handy?”
“It’s always there”
Microlearning Adoption Behaviors
ValuesTime
ValuesForm
Form
Forms
The behaviors are anecdotal feedback from workersand learners as they adopt and experience theusefulness of Microlearning. They are curious,
on Microlearning as the “It’s alwaysthere” solution. This is useful asa guide on how your workersare gradually adopting Microlearning.
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