PERFORMANCE IMPROVEMENT SEMINARS AND CONSULTING SERVICES
Improvement Tools and Methods• Advanced Product Quality Planning• Design Failure Mode and Effects Analysis• Diagnostic Troubleshooting• Geometric Dimensioning and Tolerancing• Mistake Proofi ng• Process Failure Mode and Effects Analysis• Production Part Approval Process• Project Management• Quality Function Deployment• Team Problem Solving• Total Preventive Maintenance
Quality System Expertise• Internal Auditor Training• ISO 9001• ISO/TS 16949• ISO 14000• Malcolm Baldrige
Statistical Methods Expertise• Applied Statistics for Process Improvement• Design of Experiments• Measurement System Assessment• Statistical Process Control
Six Sigma• Leadership Training• Champion Training• Black Belt Training• Green Belt Training• Project Consultation
Lean• 5S• Lean Operations Overview• Lean for Service• Value Stream Mapping• Visual Management
Quality System ImplementationSIS can provide the full range of services necessary to implement or upgrade your quality system. Services offered include gap assessment, training, implementation consultation, documentation facilitation and auditing.• ISO 9001:2000• ISO/TS 16949• Six Sigma• Malcolm Baldrige
Continuous Improvement ConsultingSIS consultants regularly assist clients in the resolution of real-world quality and productivity problems. Our personnel have a proven track record of improving both manufacturing and services processes, yielding bottom line profi ts through improvements in quality and productivity.
Supplier Problem ResolutionSupply chain quality problems are a signifi cant cost to an organization. SIS can assist your organization in reducing the cost of supplier quality problems and improving management of supplier quality. Services offered include:• Supplier quality management• Supplier quality assessment• Supplier quality improvement• Supplier quality development
Corporate UniversitiesThe key to staying ahead of the competition is a skilled The key to staying ahead of the competition is a skilled workforce. SIS works with companies to provide the skills workforce. SIS works with companies to provide the skills needed to compete. SIS provides turnkey solutions in the needed to compete. SIS provides turnkey solutions in the form of corporate quality universities. Services offered form of corporate quality universities. Services offered include:• Curriculum materials and instructors• Curriculum administration• Communication tool creation (e.g., catalogs, website)Communication tool creation (e.g., catalogs, website)• Facilities management
Company-Specifi c Continuous Improvement TrainingSIS trainers can provide your employees with the SIS trainers can provide your employees with the tools they need to drive improvements in quality and tools they need to drive improvements in quality and productivity. Core seminar areas include:• Six Sigma• Quality Systems (ISO 9001, ISO/TS 16949, Baldrige)Quality Systems (ISO 9001, ISO/TS 16949, Baldrige)• Planning & improvement tools and methodsPlanning & improvement tools and methods• Statistical methods• Lean Tools
CONSULTING AND TRAINING SERVICES
Advanced Product Quality Planning (APQP):Understand how to implement effective quality planning. This two-day seminar is based on the Ford, DaimlerChrysler and General Motors requirements and takes participants through the phased approach to APQP. It also outlines the connection between APQP and the development of effective prototype, pre-launch and production control plans. This seminar is a must for individuals who are involved with any aspect of quality planning, including management, sales, engineering, quality, purchasing and manufacturing.
Process Failure Mode & Effects Analysis with Control Plans and Reaction Plans (PFMEA):Learn how to prevent process problems before they occur. Use this two-day, workshop intensive seminar to identify and reduce process-related failures, save money, and improve customer satisfaction. Participants learn the PFMEA methodology and tools to make the PFMEA process more time effi cient as well as more effective. This seminar is designed for all individuals including engineering, quality, purchasing, manufacturing, marketing or others who might participate in the development of a Process FMEA.
Design Failure Mode & Effects Analysis (DFMEA):Learn how to prevent product design problems before they reach manufacturing or the customer. Use this two-day, workshop intensive seminar to identify and reduce product design-related failures, save money, and provide safe product designs to your internal and external customers. Participants learn the DFMEA methodology and tools to make the DFMEA process more time effi cient as well as more effective. This seminar is designed for all individuals including engineering, quality, purchasing, manufacturing, marketing or others who might participate in the development of a Design FMEA.
Production Part Approval Process (PPAP):Understand the process for submitting and gaining approval of production parts for use by Ford, DaimlerChrysler and General Motors. Participants will learn what must be included in a PPAP fi le, when submission is necessary, and be familiarized with the generic requirements for production part approval. This one-day seminar is a must for anyone involved with PPAP submissions, including personnel in quality, engineering and those involved in the testing or measurement of the PPAP sample parts.
Diagnostic Troubleshooting:Skilled troubleshooters have a direct impact on a company’s bottom line. Participants in this activity-based, three-day seminar learn the importance of using a diagnostic approach to seminar learn the importance of using a diagnostic approach to determining the true causes of process-related problems and determining the true causes of process-related problems and selecting permanent solutions to those problems. Case studies selecting permanent solutions to those problems. Case studies and real-world examples are used throughout the course and allow and real-world examples are used throughout the course and allow participants opportunities to try various troubleshooting tools participants opportunities to try various troubleshooting tools and develop a diagnostic approach to resolving process-related and develop a diagnostic approach to resolving process-related problems and failures.
Project Management:Learn how to effi ciently balance project constraints such as quality and performance requirements, resources and timelines. This two-day, activity based seminar provides participants with a This two-day, activity based seminar provides participants with a comprehensive overview of the key tools required for successful project management including creating accurate work breakdown structures, understanding critical paths, project planning, activity tracking, cost control, risk analysis, resource leveling, and others. This seminar utilizes MS Project™ software to facilitate actual hands-on exercises throughout the class.
Geometric Dimensioning and Tolerancing (GD&T):Geometric Dimensioning and Tolerancing (GD&T):This two-day seminar introduces Geometric Dimensioning and This two-day seminar introduces Geometric Dimensioning and Tolerancing following the ASME Y14.5M-1994 standard. A Tolerancing following the ASME Y14.5M-1994 standard. A fi rm knowledge of GD&T can benefi t a wide range of personnel fi rm knowledge of GD&T can benefi t a wide range of personnel including design, tooling and process engineers, quality including design, tooling and process engineers, quality managers, quality engineers, CAD operators, inspectors and tool managers, quality engineers, CAD operators, inspectors and tool and die makers. A basic knowledge of drafting conventions is and die makers. A basic knowledge of drafting conventions is recommended.
Team Problem Solving:Learn to be an effective problem solver through hands-on practical exercises. This activity-based, two-day seminar lets participants experience a disciplined problem solving approach through a comprehensive case study and other workshops. The effective step-by-step Team Problem Solving approach presented in this seminar is recognized by Ford, DiamlerChrysler, General Motors and other organizations. Participants are exposed to various data gathering, problem solving, and decision making tools which are designed to help identify the true root cause of problems and facilitate continual improvement.
Mistake Proofi ng:Drive defects out of your products and processes. Mistake Drive defects out of your products and processes. Mistake proofi ng (i.e., error proofi ng, poka yoke) is a set of techniques/proofi ng (i.e., error proofi ng, poka yoke) is a set of techniques/methods that make it impossible to make mistakes. This effi cient, methods that make it impossible to make mistakes. This effi cient, one-day seminar can lead organizations to signifi cant performance one-day seminar can lead organizations to signifi cant performance enhancements in the areas of cost, quality and delivery through enhancements in the areas of cost, quality and delivery through the elimination of defects. Mistake-Proofi ng is best taught the elimination of defects. Mistake-Proofi ng is best taught through examples, which are used liberally throughout the seminar through examples, which are used liberally throughout the seminar materials.
Total Preventive Maintenance (TPvM):Learn how to develop and implement a complete preventive maintenance program for maintaining equipment in optimum condition, detecting and correcting equipment degradation, and preventing unexpected equipment breakdowns. In this two-day seminar, participants are presented an effective approach to developing a comprehensive asset management strategy which is designed to reduce total operational costs and improve production, operational effectiveness and effi ciency in both maintenance and operational functions.
TRAINING SEMINAR MATRIX: IMPROVEMENT TOOLS AND METHODS
TRAINING SEMINAR MATRIX: STATISTICAL METHODS
Applied Statistics for Process Improvement:This four-day seminar will help participants apply basic statistical analysis concepts through the liberal use of industrial process case studies and show how to analyze data to drive continuous improvement. Some of the highly effective continuous improvement tools covered include assessing normality of data, confi dence intervals, hypothesis testing, correlation and regression.
Measurement System Assessment II (MSA II):Discover the cutting-edge methodologies that are used in advanced measurement process situations for effective measurement system evaluation. Powerful methodologies covered include analysis of variance (ANOVA), destructive testing studies and studies involving reference measurement systems. A knowledge of basic algebra, statistical process control concepts (SPC I) and basic measurement system concepts (MSA I) is suggested.
Design of Experiments (DOE I):Learn how to improve and optimize product design and manufacturing processes through the use of designed experiments. Basic experimental design, conduct and analysis are all covered and reinforced with an extensive DOE workshop in this four-day seminar. Participants will learn how to sequentially design full factorial and fractional experiments for maximum effi ciency. Acquire the foundation and skills for the successful implementation of practical experiments to achieve effi cient process improvement. A knowledge of basic algebra and SPC concepts (SPC I) will prove helpful.
Statistical Process Control I (SPC I):This four-day seminar will help participants gain fundamental knowledge of the principles and practices of statistical process control. The fundamentals of process improvement, variation reduction and data characterization are explained. Participants will construct and interpret both variables data and attribute data control charts, learn key sampling considerations and learn how to calculate process capabilities. Most importantly, participants leave with a clear understanding of the use of SPC in driving the continuous improvement process.
Design of Experiments II (DOE II):Enhance basic experimental practices with an advanced set of DOE tools for accelerated optimization of a process. In addition to enhancing effectiveness of basic experimental understanding, this four-day seminar provides advanced tools to deal with issues such as restricted-randomness and handling messy data. Valuable tools including ANOVA, mirror image designs, blocking, nested tools including ANOVA, mirror image designs, blocking, nested designs, split plot designs, evolutionary operation and response designs, split plot designs, evolutionary operation and response surface designs are covered. Understanding is reinforced with a surface designs are covered. Understanding is reinforced with a capstone DOE workshop. A practical understanding of elementary capstone DOE workshop. A practical understanding of elementary applied statistics and a basic background in DOE (DOE I) are applied statistics and a basic background in DOE (DOE I) are important.
Statistical Process Control II (SPC II):Develop an in-depth understanding of the approaches in managing special process control situations and complicated output characteristics. This four-day seminar builds upon the topics presented in Statistical Process Control I. Learn advanced techniques to handle non-standard situations and to improvement the effectiveness and effi ciency of your SPC program. Specifi c topics covered include charting of data collected at two or more locations, handling of non-normal data, control charts for trending processes and special control charts such as CUSUM and EWMA charts.
Measurement System Assessment (Gage R & R) (MSA I):This seminar covers the key concepts and techniques used for This seminar covers the key concepts and techniques used for the evaluation of measurement systems. Ensure you have the the evaluation of measurement systems. Ensure you have the tools to assess your measurement systems’ accuracy, precision, tools to assess your measurement systems’ accuracy, precision, linearity and stability. In addition to providing a fi rm understanding linearity and stability. In addition to providing a fi rm understanding of measurement terminology and concepts, core tools covered of measurement terminology and concepts, core tools covered include the gage R&R study, attribute measurement system include the gage R&R study, attribute measurement system assessment, linearity studies and accuracy studies. A knowledge assessment, linearity studies and accuracy studies. A knowledge of basic algebra and statistical process control concepts (SPC I) is of basic algebra and statistical process control concepts (SPC I) is highly recommended.
Statistical Process Control - Short Run:Operations manufacturing short production runs or batches often struggle with the application of SPC to their operations. Key to driving continuous improvement in this environment is the ability to effi ciently chart data and compute process capabilities. This two-day seminar will help participants learn useful principles, concepts and practices applicable to short run production and batch processing. Basic knowledge of SPC concepts (SPC I) is helpful.
TRAINING SEMINAR MATRIX: QUALITY SYSTEMS
ISO 9001:2000 Internal Auditing:Successful internal auditors must understand the process approach and how to properly prepare audit plans, conduct interviews, analyze processes, and document audit fi ndings. This highly acclaimed, activity-based seminar shows you how to accomplish internal quality system audits that get results. Over two days, participants cover each aspect of an effective and effi cient quality system audit. Participants should have a fi rm understanding of the requirements of the ISO 9001:2000 requirements (Understanding ISO 9001:2000) prior to attending this seminar.
ISO/TS 16949 Internal Auditing:In addition to the training received in the ISO 9001:2000 Internal Auditing seminar, ISO/TS 16949 Internal Auditors receive an additional two days of training in the core tools of APQP, PPAP, SPC, MSA and FMEA to meet the Ford and General Motors requirements. This includes explanations of what auditors should focus on during audits and application case studies and scenarios focused on the ISO/TS 16949:2002 requirements. Participants should have a fi rm understanding of the requirements of the ISO/TS 16949:2002 requirements (Understanding ISO/TS 16949:2002) prior to attending this seminar.
Understanding ISO 9001:2000:Learn how to be compliant to the ISO 9001:2000 requirements in this two-day, comprehensive seminar. This seminar provides quality professionals, managers, ISO 9001 development quality professionals, managers, ISO 9001 development project team members and others involved in the evaluation, project team members and others involved in the evaluation, development or maintenance of an ISO 9001:2000 quality development or maintenance of an ISO 9001:2000 quality management system with the knowledge needed to develop and management system with the knowledge needed to develop and effectively implement an ISO 9001:2000 quality management effectively implement an ISO 9001:2000 quality management system. Each seminar topic contains exercises or activities system. Each seminar topic contains exercises or activities designed to strengthen the understanding of the topic’s key designed to strengthen the understanding of the topic’s key concepts and their application.
Understanding ISO/TS 16949:2002:This two-day seminar is designed to provide suppliers to the automotive sector with an understanding of the ISO/TS 16949:2002 requirements and the new process approach required by the standard. The training also highlights the changes between QS-9000 and ISO/TS 16949:2002 and provides an overview of transition and registration issues. Exercises, teamwork and lectures prepare participants to effectively develop and implement a new quality system or transition their current quality system to one compliant to the ISO/TS 16949:2002 requirements.
ISO 14001 EMS:If you have not seen payback from your EMS within six months, then you are not getting maximum value. This two-day seminar is conducted on-site, and will help your organization to maximize value from its EMS. Learn how to ensure that all employees understand your signifi cant environmental aspects, ensure compliance with relevant legal and regulatory requirements, develop realistic and effective objectives and targets, monitor and measure environmental performance, show the value in the EMS, and how to create synergies between your quality management system and environmental management system.
Malcolm Baldrige National Quality Award:The Baldrige award continues to be presented annually to companies in recognition of business excellence and quality achievement. This seminar highlights the seven key criteria areas used to evaluate applicants and offers pointers on preparing the application. Participants also learn how to gain extensive knowledge and understanding of their entire management system, its current condition, what areas most need improvement and how to begin making those improvements. All leaders and managers can benefi t from this systems perspective.
TRAINING SEMINAR MATRIX: SIX SIGMA
Leadership Training:Knowledgeable, supportive leadership is essential to any successful quality initiative. This compact, half-day overview of Six Sigma and how it can affect positive change in an organization is a key to successful leadership support. Key focus is on potential benefi ts of Six Sigma, the potential threats to success, organizational implementation and the role of executive leadership in successfully supporting an organization-wide Six Sigma program. This seminar can be tailored in length to suit the specifi c needs of a management team.
Champion Training:A one to two-day seminar that provides these key participants in the organization’s Six Sigma program with an overview of organizational implementation, roles and responsibilities, the Six Sigma DMAIC methodology and the role of Champions in selecting and supporting the Six Sigma projects as well as the Six Sigma program. Special emphasis is placed on project selection and support, the key roles of the project Champions.
Black Belt Training:An intensive 20-day, curriculum for Six Sigma team leaders. The seminar provides a fi rm understanding of organizational implementation and change as well as detailed knowledge of all phases of the Six Sigma DMAIC process. Tools such as project management, PFMEA, SPC, MSA, DOE Applied Statistics, etc., as well as their appropriate application in the DMAIC process are covered as part of this comprehensive program. To ensure rapid organizational payback on the investment in training, participants are assigned a project by their organization prior to commencing training and work through it to completion during the course of the training. Training is generally spaced over four to six months to enable project completion concurrent with training.
Green Belt Training:Ranging from fi ve to ten days in duration, this workshop-focused seminar teaches participants how to participate on or lead “basic” Six Sigma project teams. Participants receive an overview of organizational implementation issues, roles and responsibilities and keys to Six Sigma success. While less comprehensive than Black Belt training, Green Belts receive key knowledge and skills in each area of the DMAIC process, enabling them to make a meaningful contribution to the organization.
5S Workplace Optimization:This compact, one-day seminar covers, step-by-step, the activities undertaken to effectively implement 5S in the workplace. Covered topics include how 5S fi ts into a lean program, identifi cation of 5S goals and each step of the 5S process (Sort, Stabilize, Sanitize, Standardize, Sustain) as well as how to overcome obstacles to successful 5S implementation. Case study examples illustrate the effectiveness of 5S in both a manufacturing and offi ce environment. All manufacturing or transactional personnel, who manage, lead, facilitate or participate in workplace improvement and/or lean workplace activities will benefi t from this class.
Lean Operations Overview:Improve your bottom line results with this high-impact, activity-based seminar that provides a detailed overview of the principles of lean and their universal applicability. Learn how to identify waste in your processes and begin the Lean journey. Learn about key lean concepts such as stability, one-piece fl ow, synchronous production as well as lean tools such as value stream mapping, 5S, standardized work, visual factory, pull systems (kanban), quick changeover and others.
Value Stream Mapping:Value Stream Mapping is a powerful visualization tool designed to help map the entire door-to-door production fl ow. This one-day seminar offers the opportunity to learn “to see the fl ow” of information and materials throughout the value stream of a business. By analyzing the complete process, the “current state map” can be used to identify waste and prioritize improvement map” can be used to identify waste and prioritize improvement projects that bring real benefi ts to process fl ow and the bottom line. The future state value stream map is used as a guide to drive elimination of waste.
Visual Management:Visual management is a key tool for engendering and enhancing organizational support for continuous improvement activities. This one-day seminar provides the awareness tools and strategy for implementing facility-wide Visual Management Systems. Through lecture and examples, the seminar demonstrates the strategy and methodology of effective visual management in the workplace.
TRAINING SEMINAR MATRIX: LEAN
Executive Overviews are available for all of the Executive Overviews are available for all of the seminars listed here.
All of the above seminars can be customized. Specifi c All of the above seminars can be customized. Specifi c customization can include, but is not limited to, customization can include, but is not limited to, inclusion of company-specifi c data, procedures, work inclusion of company-specifi c data, procedures, work instructions and/or terminology. All seminars can also instructions and/or terminology. All seminars can also be tailored in terms of seminar objectives, content and be tailored in terms of seminar objectives, content and duration.
Our mission is to help our clients improve their bottom line through improvements in quality and productivity. We do this through a combination of consulting, facilitation and training services that provide the optimal benefi t to the client.
To assist our clients, we offer a range of products designed to improve bottom line results.• Quality and Productivity Improvement Training• Continuous Improvement Consulting• Quality System Implementation• Supplier Quality Improvement• Corporate Quality Universities
Headquartered in Saline, Michigan with offi ces in Columbia, South Carolina
HEADQUARTERS CONTACT INFORMATION:6453 Hollowtree CourtSaline, MI 48176
Phone: (734) 429-0747Fax: (734) 944-0748Email: [email protected]
MISSION
