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uty pot 2012
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The Future of SharedServices China: Turningdata challenges intoopportunitiesthe shared service cenre secr has grn raidl. wihincreasing aareness f he added vale ha sharedservices cenre can bring in ers f caring andanalsing infrain, ensring ha bh vendrs and he
indsries he serve can iise he relainshi is vial.
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over decades ag, hen leading linainal
rganisains ebarked n shared service and
srcing sraegies fr heir ransacinal
fncins, heir ain gal as redce cs
hrgh gains in erainal efficienc. ha he shared services secr has ared,
rganisains are realizing ha here is addiinal
vale in he daa generaed b cngleraed back
ffice fncins. this daa can be analzed and
harnessed ake sarer bsiness decisins,
resling in bsiness inelligence ha can be
eseciall beneficial fr high-vale channels, sch
as arkeing, research and develen (&),
and financial lanning. ever, o esiaes
ha nl ab 20 er cen f rganisains ha
el shared service ceners have sared realize he vires f daa analics.
this ens a reends rni fr shared
service cenres. the n nl sses he daa,
b are in a niqe siin exrac he ra
infrain and analze i fr insighfl
cnclsins. f heir erains are glbal, shared
service cenres have an vervie f daa n a
nainal, reginal and glbal scale. s heir sce
is beeen bsiness nis and channels, he have
he advanage f kning ha each hand is ding.
nd, as re rganizains ve heir cser
service aciviies shared service cenres, hese
cenres are finding ha direc feedback fr he
arke is a gldine f inelligence. B leveraging
his inelligence, shared service cenres have he
rni resiin heselves fr an
rganisains back ffice service rvider a
vale-added rle as sraegic arner.
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pot 2012
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wih cser care fncins being increasingl
srced shared service cenres, here is a
realizain ha a l f iran daa is generaed
fr he frn lines f ineracing ih he cser.
all cenres handle an iense vle f eails,
elehne calls and nerne inqiries ha rvide
direc infrain fr he arke. Freqenl asked
qesins, fr exale, can reveal he needs f
csers in secific gegrahic lcains r heir
fre reqireens. while an rganizains hire
arkeing agens rvide his kind f bsiness
inelligence, he infrain and arkeing analsis
he seek fen lies ihin heir n shared service
cenres.
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Fr a echnical sandin, daa analics aears
sraighfrard, hever, he vale f he infrain
exraced deends n a fe iran facrs.
Firs and fres is he caabili f he shared
service ea. aa analics has he enial
rvide real insigh ab csers, sliers
and ceirs. ever, he vale f his insigh
deends n he caaci f he shared service
rvider devel knledge f he indsr, and
an ndersanding f varis gegrahical arkesihin i. wih his kind f exerise i is difficl
resen daa analsis ihin a cnex ha is relevan
an rganisain.
wih exerise, he shared service rvider can sl
he righ kind f infrain a exacl he righ ie.
B nare, daa analics akes a reacive arach
exracing sefl infrain can ake hree r
fr nhs afer hich ie is vale has exired.
the iediae care f he infrain ihin he
daa reqires he exerience and iniin redicrends. when a shared service rvider can rvide
his kind f insigh i hels an rganizain sa
ahead f arke veen, aniciae rbles and
iigae risks.
the bes shared service cenres shld kn ha
rer and hen rer i. organisains can hen
ake bes se f his infrain b ensring i he
righ ele inernall. when a hird ar crdinaes
daa, i can fail arrive in he hands f he ele h
can ake he bes se f i.
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saring in fr shared service cenres is
ndersand he daa and erics ha are s
eaningfl he rganizain he serve. n
addiin secific indsr and arke knledge,
incrraing he daa-rering reqireen fr
he rganizains he reresen ensres ha hese
canies d n end ih a l f daa and
analsis ha isses he ark.
is a -a sree. n rder fr rganizains
axiize he enial f daa analics, hereneeds be an alignen beeen heir bsiness
sraeg and ha f he shared service cenre. n he
as, an rganisains relied heavil n shared
service cenres crdinae daa analics n heir
behalf. while his arach rks fr he deliver
f ransacinal services, i creaes a sbling
blck fr vale added services. n rder ll he
s infraive bsiness inelligence f daa,
rganisains are challenged drive he decisins
behind he daa analics. Fr an rganizains,
ha eans geing dn he fndaenals f
exacl ha he an defining he daa and
erics he reqire fr shared service cenres,
cnicaing hese reqireens clearl and
ensring cliance he.
this is easier said han dne. when daa is srced
fr lile erains rldide, riginaing
fr differen cnries ihin differen regins,
each ih is n canies and niqe sses,
here are fen several differen versins f ha is
being easred. n shr, differen sses rdce
differen daa. wih glbal cnsisenc f daa,
an rganizain a believe i is lking a he sae
se f daa, hen in acali i cld be caring
several vasl differen easres.
once he daa has been defined and he erics have
been idenified, geing cliance hese easres
is he nex challenge. eginal erains a resis
changes in daa rering reqireens becase he
have bece accsed eraing as he havein he as. esie his, cliance is essenial
harnizing lcal daa s ha here is ne glbal
versin f he facs.
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Fr high-vale channels sch as arkeing and
research and develen, daa analics beces
s effecive hen a shared service cenre can
deliver an end--end service. his sage, hese
cenres have a vanage in verlking rcesses
and lile lcains. ever, in rder rvide
bsiness inelligence i s have he ahri
d s: sseniall a andae fr he rganizain
ake n he resnsibili. t cnvince he
rganisains senir anageen, se exales
f here he sraeg f ilising daa analics has
affeced decisins. Fr here, i beces easier
sell he idea acrss he res f he rganisain.
organizains alread seeking a re shisicaed
level f bsiness inelligence fr he daa in heir
shared services cenres are lking a as have
greaer direc invlveen in he rcess. one a
is lace in-hse resrces in hese cenres. this
hels ensre a cnsisen and crdinaed effr in
daa recrding and reqireens, s ha he righ
daa ges he righ ele a he righ ie. mre
fndaenal shifs a als be cnsidered, here
shared service cenres are se rk ih hird-
ar rviders ake sre ha he are driving
hings in ers f daa and analics.
overall, he develen f an rganizains daa
analical sraegies s be aligned ih he
sraegies f he shared service cenre iself. when
his haens, he shared service rvider has an
rni leverage naed daa cnribe
he bsiness in a vale-added, fndaenal a.
B ilizing a resrce ha is fen verlked,
an rganizain can acqire n js knledge
sr inelligen bsiness decisins, b a sraegic
cnribr is cnined sccess as ell.
t find re ab ow hina
lease eail s n +65 6722 9388,eail s a [email protected] visi r ebsie.
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