shared service in china 2012

7/29/2019 Shared Service in China 2012

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uty pot 2012

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The Future of SharedServices China: Turningdata challenges intoopportunitiesthe shared service cenre secr has grn raidl. wihincreasing aareness f he added vale ha sharedservices cenre can bring in ers f caring andanalsing infrain, ensring ha bh vendrs and he

indsries he serve can iise he relainshi is vial.


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over decades ag, hen leading linainal

rganisains ebarked n shared service and

srcing sraegies fr heir ransacinal

fncins, heir ain gal as redce cs

hrgh gains in erainal efficienc. ha he shared services secr has ared,

rganisains are realizing ha here is addiinal

vale in he daa generaed b cngleraed back

ffice fncins. this daa can be analzed and

harnessed ake sarer bsiness decisins,

resling in bsiness inelligence ha can be

eseciall beneficial fr high-vale channels, sch

as arkeing, research and develen (&),

and financial lanning. ever, o esiaes

ha nl ab 20 er cen f rganisains ha

el shared service ceners have sared realize he vires f daa analics.

this ens a reends rni fr shared

service cenres. the n nl sses he daa,

b are in a niqe siin exrac he ra

infrain and analze i fr insighfl

cnclsins. f heir erains are glbal, shared

service cenres have an vervie f daa n a

nainal, reginal and glbal scale. s heir sce

is beeen bsiness nis and channels, he have

he advanage f kning ha each hand is ding.

nd, as re rganizains ve heir cser

service aciviies shared service cenres, hese

cenres are finding ha direc feedback fr he

arke is a gldine f inelligence. B leveraging

his inelligence, shared service cenres have he

rni resiin heselves fr an

rganisains back ffice service rvider a

vale-added rle as sraegic arner.

uty

pot 2012

RDSSON

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wih cser care fncins being increasingl

srced shared service cenres, here is a

realizain ha a l f iran daa is generaed

fr he frn lines f ineracing ih he cser.

all cenres handle an iense vle f eails,

elehne calls and nerne inqiries ha rvide

direc infrain fr he arke. Freqenl asked

qesins, fr exale, can reveal he needs f

csers in secific gegrahic lcains r heir

fre reqireens. while an rganizains hire

arkeing agens rvide his kind f bsiness

inelligence, he infrain and arkeing analsis

he seek fen lies ihin heir n shared service

cenres.

mKtGLy

Fr a echnical sandin, daa analics aears

sraighfrard, hever, he vale f he infrain

exraced deends n a fe iran facrs.

Firs and fres is he caabili f he shared

service ea. aa analics has he enial

rvide real insigh ab csers, sliers

and ceirs. ever, he vale f his insigh

deends n he caaci f he shared service

rvider devel knledge f he indsr, and

an ndersanding f varis gegrahical arkesihin i. wih his kind f exerise i is difficl

resen daa analsis ihin a cnex ha is relevan

an rganisain.

wih exerise, he shared service rvider can sl

he righ kind f infrain a exacl he righ ie.

B nare, daa analics akes a reacive arach

exracing sefl infrain can ake hree r

fr nhs afer hich ie is vale has exired.

the iediae care f he infrain ihin he

daa reqires he exerience and iniin redicrends. when a shared service rvider can rvide

his kind f insigh i hels an rganizain sa

ahead f arke veen, aniciae rbles and

iigae risks.

the bes shared service cenres shld kn ha

rer and hen rer i. organisains can hen

ake bes se f his infrain b ensring i he

righ ele inernall. when a hird ar crdinaes

daa, i can fail arrive in he hands f he ele h

can ake he bes se f i.

LLG:ompty

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saring in fr shared service cenres is

ndersand he daa and erics ha are s

eaningfl he rganizain he serve. n

addiin secific indsr and arke knledge,

incrraing he daa-rering reqireen fr

he rganizains he reresen ensres ha hese

canies d n end ih a l f daa and

analsis ha isses he ark.

is a -a sree. n rder fr rganizains

axiize he enial f daa analics, hereneeds be an alignen beeen heir bsiness

sraeg and ha f he shared service cenre. n he

as, an rganisains relied heavil n shared

service cenres crdinae daa analics n heir

behalf. while his arach rks fr he deliver

f ransacinal services, i creaes a sbling

blck fr vale added services. n rder ll he

s infraive bsiness inelligence f daa,

rganisains are challenged drive he decisins

behind he daa analics. Fr an rganizains,

ha eans geing dn he fndaenals f

exacl ha he an defining he daa and

erics he reqire fr shared service cenres,

cnicaing hese reqireens clearl and

ensring cliance he.

this is easier said han dne. when daa is srced

fr lile erains rldide, riginaing

fr differen cnries ihin differen regins,

each ih is n canies and niqe sses,

here are fen several differen versins f ha is

being easred. n shr, differen sses rdce

differen daa. wih glbal cnsisenc f daa,

an rganizain a believe i is lking a he sae

se f daa, hen in acali i cld be caring

several vasl differen easres.

once he daa has been defined and he erics have

been idenified, geing cliance hese easres

is he nex challenge. eginal erains a resis

changes in daa rering reqireens becase he

have bece accsed eraing as he havein he as. esie his, cliance is essenial

harnizing lcal daa s ha here is ne glbal

versin f he facs.

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Fr high-vale channels sch as arkeing and

research and develen, daa analics beces

s effecive hen a shared service cenre can

deliver an end--end service. his sage, hese

cenres have a vanage in verlking rcesses

and lile lcains. ever, in rder rvide

bsiness inelligence i s have he ahri

d s: sseniall a andae fr he rganizain

ake n he resnsibili. t cnvince he

rganisains senir anageen, se exales

f here he sraeg f ilising daa analics has

affeced decisins. Fr here, i beces easier

sell he idea acrss he res f he rganisain.

organizains alread seeking a re shisicaed

level f bsiness inelligence fr he daa in heir

shared services cenres are lking a as have

greaer direc invlveen in he rcess. one a

is lace in-hse resrces in hese cenres. this

hels ensre a cnsisen and crdinaed effr in

daa recrding and reqireens, s ha he righ

daa ges he righ ele a he righ ie. mre

fndaenal shifs a als be cnsidered, here

shared service cenres are se rk ih hird-

ar rviders ake sre ha he are driving

hings in ers f daa and analics.

overall, he develen f an rganizains daa

analical sraegies s be aligned ih he

sraegies f he shared service cenre iself. when

his haens, he shared service rvider has an

rni leverage naed daa cnribe

he bsiness in a vale-added, fndaenal a.

B ilizing a resrce ha is fen verlked,

an rganizain can acqire n js knledge

sr inelligen bsiness decisins, b a sraegic

cnribr is cnined sccess as ell.

t find re ab ow hina

lease eail s n +65 6722 9388,eail s a [email protected] visi r ebsie.

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shared service in china 2012

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