Download - Social Intelligence Summit
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#Insights, Analytics & Measurement
#Governance & Tool Evaluation Frameworks
#Reputation & Risk Management
#Competitive Intelligence & Insights
#Product Development & Innovation
2014 Social Intelligence
May 5 & 6, San Francisco
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Joseph Nolan Head of Social Media
StubHub
Simon Zhang Sr. Director of Business
Analytics
Sudha Jamthe Business Leader – Digital,
Mobile, eCommerce eBay, Inc
John Mark Troyer Director, Social Media
Evangelist
VMware
Alex Flagg Director of Customer and
Marketing Insights Hewlett-Packard
Cory Edwards Head of Social Media Business Center of
Excellence
Adobe
Richard Margetic Director of Social Media, Small Business Group
Intuit
Bill Johnston Director MFG 360
Community & Customer Experience Autodesk
Mia Dand Group Manager,
Community
Holly Nielsen GTS US Social Media
Leader
IBM
Featured Presenters
Rik Walters Director, Digital & Social
Media Strategy
Hollenbeck Associates (formally at Spigit)
Greg Birgfeld Associate Director, Social
Media and Analytics
Onyx Pharmaceuticals/Amgen
Tony Obregon Global Social Media
Manager
Avanade (Microsoft & Accenture)
Beatrice Zalenko Manager, Social Media
Analytics Program
Oracle
Monday, May 5th
8:00 AM Registration & Continental Breakfast
8:30 AM Opening Address: Driving Product Innovation through Social Intelligence Utilize social media and community to glean real-time insights and collaborate throughout the development process, from idea to go to market
9:45 AM Social Media Center of Excellence Establishing social media leadership to align strategic objectives, manage use as organization-wide tool and provide standardization
11:00 AM Social Reputation Management Framework for monitoring & proactively managing an organization’s online reputation
12:00 PM Lunch & Networking Break
1:00 PM Insights, Analytics & Measures Identify business risks, opportunities and better predict change through social media data
Social Media Tool Evaluation Navigating the landscape of social media management & measurement tools
2:15 PM Social Media Brand Impact Monitoring and analysis of social media trends and their impact on the company brand and internal social media strategies
Social Competitive Intelligence Understand what and how to measure to gain competitive intelligence, market strategy and insights
3:30 PM Convergence Social & Mobile Mobile channels’ impact on social media strategy and insights
4::30 PM Networking Reception
Tuesday, May 6th
8:30 AM Keynote: Social Media Big Data Analytics Leverage the breadth of structured and unstructured data to develop social media insights
9:45 AM Social Media Trends that Influence Business Decision Making Top trends in social media that influence business digital strategy
11:00 AM Effective Growth Hacking Utilize social media insights, analytics and creativity to develop and grow your customer base
Social Media for B2B
Driving results, engagements and insights in a B2B environment
12:00 PM Lunch & Networking Break
1:00 PM Leveraging “Likes” into Sales Lead generation and insights through social media engagement
Social Media Content Optimization Developing content that drives engagement and ROI
2:15 PM Closing Keynote: The Social Enterprise Social media is redefining how organizations are communicating both internally and externally. What does the future hold for organizations in a connected social media world?
3:15 PM Adjourn
Agenda-at-a-glance
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Social Intelligence 2014
is a comprehensive education and networking forum designed for professionals that work in business intelligence, strategy, development, product, customer, marketing and leadership functions.
This summit is focused on using social media as a business intelligence tool and features advanced case studies, high-level keynotes and best practice sessions designed to help organizations draw insights, grow their customer base, innovative their products and interact with their target market through the social web.
This is a vendor neutral event that is not focused on software or external solutions, just innovative best practices, case studies and lessons learned that result in tangible strategies and methodology that you can take back to your organization and implement.
C-Level Strategy Officers
Innovation Officers Customer Officers Marketing Officers Executive Officers
Sales Officers
Managers, Directors & VPs of Business Intelligence
Insights Product Development
Business Development Customer Experience
Social Media Marketing
Communication Public Relations
Community Customer Care
….anyone handling organizational intelligence, customer, or strategy
initiatives
8:00 AM
Registration & Breakfast 8:30 AM
Driving Product Innovation through Social Intelligence
Utilize social media and community to glean real-time insights and collaborate throughout the development process, from idea to go to market
Social Media's evolution into a transformational business intelligence tool
Mapping social tools and touch points effectively to PLM stages
Capturing product knowledge and feedback through community management
Co-create with your customers through facilitated ideation
Look outside to the growing crowd source and expertise marketplaces
Managing the social risks of PLM data 9:45 AM
Keynote: Social Media Center-of-Excellence Establishing social media leadership to align strategic objectives, manage use as organization-wide tool and provide standardization
Cultivating “Social by Design” and experience thinking throughout the enterprise
Ensuring a business functions ability to lay an operational foundation to integrate social business objectives
Blueprint & framework for operationalizing Social Media COE initiative
Governance, Enablement, Measurement & Innovation as four pillars of social media use
Incorporating key policies, procedures and processes to reduce risk and increase transparency
11:00 AM
Social Reputation Management
Framework for monitoring & proactively managing an organization’s online reputation
Understanding importance of honesty and transparency in social conversations
Creating a social presence that encourages the spread of positive feedback
Listening, responding and engaging: establishing organizational-wide practices and methods to handle social business conversations and inevitable crisis
Measuring and tracking the conversation
Monday,May 5
th
Day 1 Keynotes
510-984-3026 www.gatewayanalyticsnetwork.com
For group rates or detailed speaker information contact
Alex Smith: [email protected]
Day One, May 5th
Break-Outs; Best practices, case studies, workshops
and strategy sessions
1:00 PM
Insights, Analytics & Measures
Identify business risks, opportunities and better predict change through social media data
Understanding patterns in large data sets to spot trends
Aligning the best predictive models that fit with social data
Finding critical correlations and trends that will lead to actionable insights
Techniques to ensure feasible models, increase accuracy and reduce variance
1:00 PM
Social Media Tool Evaluation Navigating the landscape of social media management & measurement tools
Framework for evaluating and choosing the most appropriate social media tools
Mapping & analyzing the unique needs and critical features for your organization, product or service
Selecting complimentary tools to increase efficiency and usefulness
Capitalizing on open-source and free applications/tools
2:15 PM
Social Media Brand Impact Monitoring and analysis of social media trends and their impact on the company brand and internal social media strategies
The brand message is organizational-wide. Everyone is a potential mouthpiece, CEO to employee, Public Affairs to general employee
Two listening strategies that must occur simultaneously, listen as the brand and as a participant
Brand listening: What is being said about your company and what content is perceived as valuable and authentic
Participant Listening: What are the conversations that are your audiences are having in general, how do they interact and what is their “digital language”
You must make your brand part of their lives, not make your audience part of yours
2:15 PM
Social Competitive Intelligence
Understand what and how to measure to gain competitive intelligence, market strategy and insights
Listen, categorize and analyze conversations to gain intelligence
Data management practices for effective usage and analytics
Converting social media data into customer and competitor insights
Evaluate tools and techniques for collecting and categorizing social media data
3:30 PM
Convergence of Social & Mobile
Mobile channels’ impact on social media strategy and insights
How does mobile marketing use social channel? Is that a social strategy or mobile strategy?
How do you optimize social channels for mobile downloads of your core products?
How does your user behavior change as they become multichannel and multi-device customers?
How does your metrics change as users attention space reduces with mobile snacking?
There is another phenomenon of "Internet of Things" with wearable devices hitting us. This offers proliferation of devices and offers more touch points to the customer. These gadgets come with social features where customers share data e.g. Solar panels on rooftops sharing how many watts of electricity was produced by you vs your neighbor; Competitive Jogging devices shared by users. Where is the opportunity for building customer intimacy with their data they willingly share to delight their experience. Session – Hear a 20 min keynote on convergence of Mobile and Social.
Then hear from a panel of industry experts on how they are optimizing this convergence and what customer insights are they utilizing to build out their customer strategy along all customer touch points.
510-984-3026 www.gatewayanalyticsnetwork.com
For group rates or detailed speaker information contact
Alex Smith: [email protected]
510-984-3026 www.gatewayanalyticsnetwork.com
For group rates or detailed speaker information contact
Alex Smith: [email protected]
Tuesday, May 6th
Day 2 Keynotes
8:00 AM
Registration & Breakfast 8:30 AM
Social Media Big Data Analytics Leverage the breadth of structured and unstructured data to develop social media insights
Utilizing analytics to identify customer and product trends
Text mining methods to identify threats and opportunities to brand and reputation
Turning the tide on “too much data” to streamline and focus on the most crucial insights
Data integration techniques to merge social data and traditional BI data
Develop a line of site to the unique needs of different social media users
9:45 AM
Social Media Trends that Influence Business Decision Making Top trends in social media that influence business digital strategy
How social media creates value for your business
Gain insight into who is your social media audience and ensure social media strategy aligns with targeting strategies
Look at social media metrics that are influencing business and digital strategy
Breakthrough the social clutter to reach the right audience and draw the right insights
Day Two, May 6th
Break-Outs; Best practices, case studies, workshops
and strategy sessions
11:00 AM
Effective Growth Hacking Utilize social media insights, analytics and creativity to develop and grow your customer base
Analyzing customer & user sentiments in a “growth” lens to pinpoint opportunities
Inspiring creative variations on traditional processes
Understanding the key components of viral growth and organic network effects
Applying advanced A/B testing and automation techniques
11:00 AM
Social Media for B2B Driving results, engagements and insights in a
B2B environment
B2B vs. Consumer social media behaviors
Develop and orchestrate an integrated, multi-channel editorial and SEO plan
Develop a community and influencer engagement program
Develop social media governance and internal ambassadors
Understand demand and lead generation that works in a social context
1:00 PM
Leveraging “Likes” into Sales
Lead generation and insights through social media engagement
Combining customer, competitor and influencer data to create a true, real-time picture of target markets
Aligning key social media indicators with your sales pipeline
Capitalizing on customer advocacy and loyalty
Establishing an online presence that is a respected resource and an involved part of an online community
Lead nurturing and relationship building through online personas
1:00 PM
Social Media Content Optimization Developing content that drives engagement and ROI
B2B vs. Consumer social media behaviors
Develop and orchestrate an editorial plan to reach your B2B audience
Develop social media governance and internal ambassadors
SEO with social media for the B2B customer
How to measure your share of the conversation
2:15 PM
The Social Enterprise Social media is redefining how organizations are communicating both internally and externally. What does the future hold for organizations in a connected social media world?
What is trending now and what will be trending in the future
Challenge current concepts and strategies to better position your company for future opportunities
Share stories from the field, scenarios and outcomes for future planning
Discuss the future of social media and the “fast track” to social media intelligence optimization
510-984-3026 www.gatewayanalyticsnetwork.com
For group rates or detailed speaker information contact
Alex Smith: [email protected]
Attendees come to learn innovations, best
practices and thought leadership in social listening,
intelligence and analytics. Equally important is the
change to meet with peers with like interests.
Generating relationships nurtures professional
growth and the ability be better social practitioners.
Keeping this in mind, attendees are given a
chance to network with colleagues from different
industries and backgrounds.
This event includes a number of valuable
networking opportunities over the course of three
days, including an event-launch cocktail reception,
multiple networking breaks and a networking
reception. Additionally, pre and post-event forums
are available to meet peers prior to the event and
stay in touch following this engagement’s closure.
Organizations that attended 2013 events include:
Accuray Actelion Pharmaceuticals
Adobe Systems Affymetrix AGCO Alere
Allstate American Superconductor Amway
Amica Mutual AppliedMicro Circuits
Appro Array BioPharma Audi Atmel
AutoTrader.com Bank of the West BASF
Beekley Blessing Health Bose Corporation
Briggs International Cadence Carlson
Cedar Sinai Celanese Corporation
Centura Health Cepheid Charles Schwab
Chik-Fil-A Chipotle Chiquita
Cisco Citrix CNN Comcast ConAgra
Copa Airlines Cox Dean Foods Diebold
Dolby Dominoes Electonic Arts eBay
EJ Gallo Emerson England Logistics
Eon US Ericsson ESPN Exelon Corporation
Expedia F5 Facebook FedEx
Ferring Pharma Fifth Third Bank FL Smidth
Flour Foot Locker FW Murphy Gap Inc.
Genentech Gilead Grant Thornton LLP
JCI JDS Uniphase JP Morgan
Juniper Genworth Hamilton Beach Brands, Inc.
Hardies Harvard Clinical Research Institute
IHG IMClone Infinity Pharmaceuticals
Ingram Micro Intuit Jabil Circuit
JCI JDS Uniphase Johnson Matthey
JP Morgan Juniper Keurig
Kaiser Permanente KLA-Tencore
Lam Research Lancer Corp Land O’ Lakes
Levi's Lexis Nexis Liberty Mutual Group
Life Technologies McDean
Maxwell Technologies Maxygen, Inc.
Macys.com Mercedes-Benz USA MGM Resorts
Micron Technology Microsoft Corporation
Mutual of Omaha Nestle NetApp
Nike Nissan Omnicell, Inc.
Papa Murphy’s Intl. PayPal
Popeyes® Louisiana Kitchen Procter & Gamble
RCI Rent-A-Center Research In Motion
Roche SanDisk Sara Lee Scottrade
Sephora Stryker Symantec Tibco
URS USAA Visa Inc Vonage
WellPoint, Inc. Wells Fargo Turner Sports
Sony Playstation Sigma-Aldrich Qwest
HighMark Inc InComm Netsuite
Parker Hannifin SunTrust Bank UTi
Blue Cross Gen-Probe Lockheed Martin
Ventura Foods Syncapse Assurant Solutions
Abbott Laboratories Certiport Camden
JDSU Robert Half International Pamlab
Harley Davidson Safeway Onvia
Bally Tech Planview Manheim
510-984-3026 www.gatewayanalyticsnetwork.com
For group rates or detailed speaker information contact Alex Smith: [email protected]
Reservations: 1-888-627-8404 Mention the Gateway Analytics Network to the customer service agent to receive this exclusive reduced rate.
Online Reservations: TBD
Gateway Management is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.
Program Level: Basic Delivery Method: Group-Live Prerequisites: None Advanced Preparation: None
Earn CPEs
CPE Credits: 13
Room Rate
$ 189.00
/night
Area – San Francisco International Airport Located near San Francisco International Airport, our venue provides excellent access to Bay Area transportation as well as all the city has to offer. Gateway Management has on-the-ground knowledge of the area’s best restaurants, hotels and shows to maximize your experience outside the Summit.
Hotel and Accommodation Facilities Our venue’s excellent location offers easy access to the entire San Francisco Bay Area. We have scouted locations throughout the region and find that the Westin San Francisco Airport offers excellent accommodations, a unrivaled meeting environment and tremendous value.
Travel This event is best accessed by-way-of San Francisco International Airport. A hotel shuttle leaves every 20 minutes from SFO, directly to the event location. Oakland International Airport offers another convenient traveling option for our non-local guests and can be accessed by BART trains or taxi cabs.
Venue – Westin San Francisco International Airport
The Westin San Francisco Airport 1 Old Bayshore Highway
Millbrae, CA 94030
Social Intelligence 2014
Registration & Contact Information
510-984-3026 www.gatewayanalyticsnetwork.com
Call 510-984-3026
Fax 510-380-7377
Online www.gatewayanalyticsnetwork.com
For group discounts, packages and local information please email Alex Smith: [email protected]
Social Intelligence 2014
Early Registration Includes Monday & Tuesday event plus networking reception
$ 1,599.00
Standard Registration Includes Monday & Tuesday event plus networking reception
$ 1,799.00
Additional Attendee Includes Monday & Tuesday event plus networking reception
$ 1,299.00
3 Attendee Rate Includes Monday & Tuesday event plus networking reception
$ 3,999.00
For “Early Registration”, register by March 31st, 2014
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Gateway Management 2625 Alcatraz Avenue, #341, Berkeley, CA 94705
Cancellation/Rescheduling Policy: All cancellations made four weeks or longer from the summit’s start date will be provided a full refund or credit toward current or future Gateway Management programs. Any cancellations made within four weeks of the programs start date will be provided with credit toward current or future Altamont Group programs.