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UPCOMING WEBINAR: US Travel OutlookDestinations that AppealPeer to Peer TravelPractical Takeaways
March 10th 2016
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DESTINATIONS EDITION
Miles & Destination Analysts. March 10th 2016
TravelerState of the American
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Greetings
Chris Adams+1 303 842 [email protected]: KiwiColorado
Erin Francis - Cummings+1 415 716 [email protected]: erincummings31
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In Association with
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SPRING SYMPOSIUM 2016 APRIL 4-6 BATON ROUGE, LA
MEETINGS & PROGRAMSsoutheasttourism.org
“ What We Talk About When We Talk About the South”Chuck Reece “Co-Founder/Editor in Chief | The Bitter Southerner
“Food, Culinary, Tourism :A mature Industry. What Now?”Chef John Folse, Jay Ducote, Chef Celeste Gill, Ruffin Rodrigue
“ Outlook On The Attractions Industry”Jerry Henry, President & CEO
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STS Marketing College MAY 15 – 20, 2016
ORIENTATION KEYNOTE
A Travel Analyst’s Comment
ALUMNI CLASS
Destination Product Development
ALUMNI CLASS
Define, Test and Shape the User's Experience
University of North Georgia, Dahlonega, Georgia
• 3 Year Program to earn Travel Marketing Professional Certification
• Festival & Events Certification Track
• Sunday Reception Montaluce Winery
• Monday Dinner Smith House
• Wednesday Picnic Blue Mountain Vineyards
MEETINGS & PROGRAMSsoutheasttourism.org
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Grab Tab (open or close the control panel
Choose your audio
Use Text Box to ask questions
In case of “Drop-Off”, use your Link to rejoin the webinar
A Question & Answer Session will be held at the end of today’s session
Today’s webinar is being recorded and
HOW TO PARTICIPATE IN TODAY’S WEBINAR
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1. Research: Travel Outlook2. Research: Media Use by Generations3. Research: Destinations 4. Spotlight: Peer to Peer/Sharing Economy5. Summary & Takeaways
Agenda
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The State of the American Traveler
Summary of Latest Findings
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Research Overview
• Online survey conducted since 2006
• Survey invitation sent to a nationally representative sample of US adults
• Total sample of 2,000+ American leisure travelers
• Examines traveler sentiment, motivations & behaviors
• January 2016
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The State of the American Traveler
DESTINATIONS EDITION
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The State of the American Traveler
TRAVEL SENTIMENT
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Average Number of Leisure Trips
4.4
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Average Budget for Leisure Travel
$3,445
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Trips by Plane
1/4
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Multi-Generational Travelers
23%
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Q: How are American travelers feeling about travel right now?
A: Ready for more
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WHO Will Travel More in 2016?
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The State of the American Traveler
THE STATE OFU.S. DESTINATIONS
IN 2016
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Destination Excitement Index
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Who is Hot for Which Destination Types?Millennials are an extraordinary driver of enthusiasm for U.S. destinations,
particularly for Mountain, Desert, and Theme Park destinations
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WHO is Hot for Which U.S. Destinations?MILLENNIALS1. New York2. Las Vegas3. Florida4. Orlando/DisneyWorld5. Los Angeles
BOOMERS1. Las Vegas2. New York3. Orlando/DisneyWorld4. San Francisco5. Washington, DC
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65 DestinationsFamiliarity
Appeal Past Visitation
Likelihood to Visit
The State of the American Traveler
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Best/Most AwardsWhich U.S. Destination Is…
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Most Romantic
MILLENNIALSHawaiiNew York City
BOOMERSHawaiiNiagara Falls
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Makes You Feel Most Excited and AliveMILLENNIALSLas Vegas
BOOMERSLas Vegas
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Most Popular with People Like YouMILLENNIALSNew York
BOOMERSLas Vegas Florida
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Most Brag-Worthy Destination
MILLENNIALSNew YorkHawaiiLas VegasCaliforniaLos Angeles
BOOMERSHawaiiWashington DCNew York AlaskaGrand Canyon
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The State of the American Traveler
TRAVEL INSPIRATION & PLANNING BEHAVIORS
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What Content is Important in Evaluating Destinations?
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Most Important Content – Cities & Urban Areas
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Most Important Content – Beaches
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Most Important Content –National/State Parks & Recreation Areas
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Most Important Content – Mountain
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How Are Americans Planning Travel?
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Social Media Prevalent in
Multiple Stages of Travel
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Travelers Like Print
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The State of the American Traveler
THE PEER-TO-PEERLODGING USER
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In the past 12 months, have you used any PEER-TO-PEER LODGING WEBSITE (e.g., AirBnB, VRBO, etc.) to book any leisure accommodations?
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Use of Peer-to-Peer Lodging (past 12 months)
Percent of American Leisure Travelers
Yes, 12.7%
No, 86.6%
I don't know, 0.7%
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Use of Peer-to-Peer Lodging (past 12 months)
Percent of Leisure Travelers Using Peer-to-Peer lodging, by Region
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Use of Peer-to-Peer Lodging (past 12 months)
Percent of American Leisure Travelers
26.9%
12.8%5.8% 4.2%
0%10%20%30%40%
Millennials Generation X Baby Boomers Pre-babyBoomers
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Please think about the MOST RECENT DESTINATION where you stayed in a peer-to-peer lodging property .
Now imagine that this peer-to-peer lodging was not available in the destination. In this case, where would you have most likely stayed?
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Why Use Peer-to-Peer Lodging?
Percent of Peer-to-Peer Lodging Travelers
1.6%
2.7%
8.6%
16.0%
71.1%
0% 20% 40% 60% 80%
None of these - I would not havevisited the destination
Other
Home of a friend or relative
Hotel, motel or inn elsewhere
Hotel, motel or inn in thedestination
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Why do you use peer-to-peer lodging properties?
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Why Use Peer-to-Peer Lodging?
4.3%
5.9%
13.7%
21.5%
21.9%
27.0%
27.7%
33.6%
35.5%
49.2%
0% 10% 20% 30% 40% 50% 60%
None of these
I like to travel to destinations that don’t have a lot of hotel options
I like to stay in neighborhoods that aren’t traditionally areas with hotels
I prefer not to stay in hotels
Easier to meet people
It feels more like I live there
Quieter / More relaxing
I prefer the ambiance of a home
Prefer to have a kitchen
Cheaper more affordable
Percent of Peer-to-Peer Lodging Travelers
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Why Use Peer-to-Peer Lodging?
4.3%
5.9%
13.7%
21.5%
21.9%
27.0%
27.7%
33.6%
35.5%
49.2%
0% 10% 20% 30% 40% 50% 60%
None of these
I like to travel to destinations that don’t have a lot of …
I like to stay in neighborhoods that aren’t traditionally …
I prefer not to stay in hotels
Easier to meet people
It feels more like I live there
Quieter / More relaxing
I prefer the ambiance of a home
Prefer to have a kitchen
Cheaper more affordable
Percent of Peer-to-Peer Lodging Travelers
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Why Use Peer-to-Peer Lodging?
4.3%
5.9%
13.7%
21.5%
21.9%
27.0%
27.7%
33.6%
35.5%
49.2%
0% 10% 20% 30% 40% 50% 60%
None of these
I like to travel to destinations that don’t have a lot of hotel options
I like to stay in neighborhoods that aren’t traditionally areas with hotels
I prefer not to stay in hotels
Easier to meet people
It feels more like I live there
Quieter / More relaxing
I prefer the ambiance of a home
Prefer to have a kitchen
Cheaper more affordable
63.7%
Percent of Peer-to-Peer Lodging Travelers
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#3 Summary & Key Takeaways
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1. Cloudy Outlook: Marketing in Uncertainty2. Focus on the Positive Travelers3. Aspiration to Action – Story Telling
3 x Takeaways
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Marketing in a Mixed Economy & World
1: Cloudy Outlook
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Travel Outlook: Sunny
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1. Takeaways: Cloudy Outlook
1. Review Your Marketing Programs Based on Outlook & Results2. Don’t Take your Eye off International Opportunities3. Greater Focus on Calls to Action & in some markets: Value 4. Expand Reporting to Government on role of Tourism in Economy
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Tarketing Markets of Opportunity
2: Focus on the Positives
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JANUARY 2016 STATE OF THE AMERICAN TRAVELER
Markets of Opportunity
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JANUARY 2016 STATE OF THE AMERICAN TRAVELER
Markets of Opportunity
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BISHA HOTEL & RESIDENCES
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2. Takeaways: Market Opportunity
1. Engage with Millennials – right reach & messaging2. Engage with, & learn from, expanding “Lifestyle Hotel” sector3. Expand your ‘Togethering’ Offerings & Marketing4. How do you engage with, & market, Sharing Economy Offerings?
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Highlighting Your Destination
3: Aspiration to Action
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The hyper informed traveler: 2016
50%50%
59%
15%
36%
49%36%
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3. Takeaways: Aspiration to Action
1. Digital Magazine highlight rich, immersive story telling2. Invest in content for every stage of the trip planning process3. Hyper Informed Travelers in ‘Hyper Drive’4. Mobile First to Situation First
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QUESTIONS –COMMENTS?
USE THE QUESTION BOX
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RESEARCH, BLOGS & WHITE PAPER @ WWW.MILESPARTNERSHIP.COM
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EXPANDED WHITE PAPER LIBRARY: WWW.MILESPARTNERSHIP.COM
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Thank You
• Chris Adams• +1 303 842 3394• [email protected]• Social: KiwiColorado
• Erin Francis - Cummings• +1 415 716 7983• [email protected]• Social: erincummings31