dress code€¦ · web view“get on 1,2,3 or 4” template this is for anyone interested in...

of 22

Connections Follow Up SOP

Mission Our Vision is for people to know God, find freedom, discover purpose and make a difference. Through this team we hope to share this vision by building relationship, inviting guests to return, and making sure that they know we care and want to help them grow in their relationship with God.

At Generation’s Church we want to maintain a loving culture and be S.M.A.R.T. in our leading:

S – Serve with a smile.M – Make others the priority.A – Attitude is positive at all times.R – Respect and honor our leaders and each other.T – Team minded – we build an environment of fun and family.

Document The review and update of this document is the responsibility of the Connections Tem (Coach, Assistant Coach Trainer and Assistant Coach Admin).

In this The following sections are contained in this document.Document

Topic PageConnection Team Mission 1Requirements 2Scheduling 2Overview 2Guest Data Input 3-4Phone Call Procedure 4-9Phone Call Scripts 9-10Guest Welcome Cards Procedure 10-12Guest Bombbomb E-mails 12-13References 13-15Prayer Guidelines 15-17Questions & Answers 17-22

CONFIDENTIALThis may not be reproduced outside of Generations Church without written permission from Generations

Church Executive Leadership.

of 22


Requirements The following is required to serve on the Connections Team Attend all scheduled meetings and trainings Follow all guidelines presented in this document. Complete all 4 sessions of Get On Greet with The Joy of the Lord Courteous and outgoing attitude Willingness to serve others Training for use of Planning Center scheduling process Continued growth in the things of God.

Scheduling An email will be sent from Planning Center with a date and time being scheduled. It is required to respond to this email with an Accept or Decline, as soon as possible in order to prevent scheduling conflicts.

We understand life happens if you are unable to cover your scheduled time, please make sure to advise your Admin coach as soon as possible so a replacement may be found.

_________________________________________________________________________

Overview Arrival Time

Please arrive at scheduled timeo Check in 10 minutes earlier to set up, pray, and prepare for

Guest phone calls

Connection Team Player Positions and Duties: Guest Data Input

o Inputting & updating guest information from their “Get Connected” card

o Inputting notes from guest calls Guest Phone Calls & Follow Up

o Follow up and connect with guests via phone callo Welcome, connect, invite, establish relationship

Guest Welcome Cardo Writing and sending a welcome card to all our first-time guests

Guest E-mailso Sending appropriate e-mails to guests according to their “Get

Connected” card



of 22


_________________________________________________________________________

Guest Data Input In this section, we will go over how to input the guest information that they have provided on their ‘Get Connected’ card. We will also provide hands on training for this section.

Fellowship1 Fellowship1 is the program we use to enter, update and reference guest information. We will also use this to take notes from guest phone calls, run guest reports, and to assist us in following up with guests.

Login Information Fellowshipone.com Click “Login” at the top right corner of page It will take you to another page with different portals to login into.

Select the blue login button for “Fellowship1” Username: guests Password: Guests1! Church code: GENCHURCHCA

*This information is confidential, so do not give it to anyone unless permitted to do so by Team leader

Inputting Guest Information After logging in, select “people” at the top toolbar – in the drop-down

menu, select “Find a person” In the name search bar enter the guest name provided on the Get

Connected card. We search the guest information before entering any new information

to verify that they are not already in the system (this is to avoid adding duplicates in the system)

If they are already in our system, click their name to go into their profile and make any necessary updates or add notes

If they are not already in our system, then you will click “add a household” which can be located at the top right side of the search bar

Enter guest information accordingly.o If information provided is illegible, please call or e-mail guest

to verify/update information o If contact information is not provided and information provided

is illegible, then do not input illegible information to avoid adding incorrect information to the system. Leave get connected card aside to be filed

o Home phone numbero Home E-mail



of 22


o First name, Last Nameo Household positions:

Guest is married: Husband “head” // wife “spouse” Guest is single: “head” Guest is a child: “Child of Member”

o Gendero Marital Status

Mark according to what guest has selected on their “Get Connected” card

If guest puts other: leave blanko Birth Dateo Status

18+: select “Guest” 17- : Select “Child of Member”

o Sub Status Select campus they attended

o Status Date Date on top left corner of “Get Connected” card (When

they attended)o If guest is a child with an allergy select “More Fields”

In “Tag Comment” space, enter child’s allergyo If “Get Connected” card has more than one guests information

filled out, you may add additional guests to this household at the bottom of the page by selecting “Add Another Individual” and then repeat process for the additional guest

o Once all guests have been added, select “Save this Household”

o Address Household/person: “Household” Address Type: “Primary” Fill in address information in appropriate areas Apartment/suite numbers can be added in “Address 2”

line If Guest did not provide a zip code or are missing parts

of the address, please search address in google maps to find/verify full address

Select “Save Address” o You will then be directed to another page labeled as

“Household View” This page is where you can edit the general information for the household as a whole.

o To edit a specific guests profiles, select individuals name to go into their profile

o This is where you will add: Notes from guest phone calls

In the “Notes” category select the green plus sign to add notes from the phone call



of 22


Notes should provide the following information:- Team Member initials- Date the call was made- Whether it was the 1st, 2nd, 3rd, or 4th call- Detailed notes from the call stating:- if guest was spoken to or was left a

message- what the guest was invited to- Any comments, prayer requests,

conversation made between team member and guests

- Notes are to be inputted during each Guest phone call

Input information from “My Decision Today” & “Tell Me more About” section

To be inputted under “Contact Items” Category Select the green plus sign on the right side to

add a new contact item “Choose a Contact Form”: Select “Get

Connected” Choose appropriate contact according to what

guest selected on their “Get Connected” Card Input if it was their 1st, 2nd, 3rd etc. visit

To be inputted under “Attributes” section Select the green plus sign on the right side to

add a new attribute Select appropriate option Start/End date of when option occurred (When

guest visited) Anything they want to know more about according to

their “Get Connected” card Whether this is their 1st,2nd,3rd etc. visit

This completes the process for inputting guest information. If you have any questions regarding this procedure or about the guest information on the card, please ask the office administrator for further assistance or hands on training.

Phone Call Procedure Once guest has been inputted into Fellowship1, the next step

is to call and connect with guest. Each phone call is to be documented and taken note of in fellowship1

We aim to connect/follow up with guests 4 different times according to the below timeline:o 1st Call – Within 24 hours



of 22


o 2nd Call – Within 1-3 weekso 3rd Call – Within 4-7 Weekso 4th Call – Within 8-12 weeks

Prior to making the phone call, pray over the get connected card and for the person you are calling. Ask Holy Spirit to give you the wisdom to minister during the phone call. Remove Distraction:

o For example, you don’t need to be eating, chewing gum, or typing. Call from a quiet place wherever possible, not somewhere with lots of conversations or noise happening. Do whatever you can to help your contact hear you and know that they have your focused attention

Review the guest get connected card and check for these things:o When they attendedo If they selected any of the options on the back of the Get

connected card: My Decision today:

- First time decision- Recommitment- Baptism in Holy Spirit

Tell Me more About- Get On- GC Groups- I would like to speak with a Fresh Start team

member- I want to be water baptized

o Knowing this information will better prepare you for the conversation, help you to get to know the guest more, and show you what the guest may be needing or wanting to know about for their next step here at Generations.

Smile & Speak Clearlyo Before you pick up the phone, smile! You can’t see

someone on the other end of the phone, but you can hear when someone is smiling as they talk to you

o Speak at a moderate pace, with enough volume to be heard, and speak your words clearly. Try not to mumble or turn away from the phone when speaking, or rush through sentences. Speak clearly with a pleasant tone of voice, to help your contact easily understand you

First Impressionso Remember that you may be the first and only persona

contact a person has had with our church. The first impression will stay with the contact long after the call is completed



of 22


Respect their time:o Always respect people’s time. At the beginning of the

conversation as, ‘Is this a good time for you to talk?’. If it isn’t, ask when a better time to talk is. Then leave a comment on the Get Connected card to remind you and call them back at that time instead.

Use their nameo Use the contact’s name during the call to help you

connect, and so that they know you care It’s pastoral, not a task!

o Remember that everyone you are calling is an individual who God loves and values. Treat them as you would want to be treated. Let them know the reason and purpose for your call. Do everything you can to create a relaxed phone conversation. Be sincere and attentive to their needs. Be sensitive to where they are at, listening not just to what they’re saying, but also what they are not saying. What is it that this person isn’t saying that is important to the conversation?

o Listen actively, not just passively. Ask them questions, and always be polite and empathetic. Be prepared to have a real conversation with them, and share about yourself as well.

Last Impressions:o Always end the call on an ‘up-note’, using their name and

telling the person how much you have enjoyed speaking with them and thanking them for their time. Remember that your last impression leaves a lasting impression

What to say during Calls:o Introduce yourself and that you are a staff member on the

Connection Team at GC: “Hi (name of contact), my name is (your name). I’m

part of the Connections Team here at Generations”o Confirm that you are speaking to the right person

“Am I speaking with (name of contact)? … Could I speak to (Name of contact) please?”

o Ask how they are and check that now is a good time for them to talk “How are you doing today? … Is now a good time for

you to talk for a couple of minutes?”o State the purpose of your call:

If new person: “I’m calling to invite you to…” / “I understand you’re new to our church, I am calling to see how you are doing. How are you settling in? Have you met some of our team?”



of 22


If new Christian: “I understand you made a decision over the weekend, is that right? … Congratulations! Were you able to receive a free bible or gift from our guest center?”

If inquiring about any of the options on the back of the Get Connected card (ex. Get On, GC groups, speaking to a Fresh Start team member, baptism) “I understand you are interested in…?”

o Ask open-ended questions (Which need more than a ‘yes’ or ‘no’ Response) “So what brought you to church?” / “Did you come with

a friend?” / “How long have you lived in the area?” / “What do you do/study?”

o Always extend an invitation to sit with you at the experience? “Would you like to come and sit with me at the ___

experience this weekend?”o Ending the conversation

Always thank your contact for taking the time to speak with you, and let them know you enjoyed speaking to them

o Things you can invite guests to: Upcoming events (located on program) Come again this Sunday:

Moreno Valley Campus: 9:30am, 11:30amTemecula Campus: 10:30amSan Diego Campus: 10:30am

GC groups: Head to website to sign up/more information

Get On: where we get to know our guests and share the vision of GC. Where they can partner with the church. Every Sunday after the first experience in the Red Room

Fresh Start: an opportunity for a fresh start with Jesus Tuesday Equip Night/7pm/Moreno Valley CampusText “Fresh” to 951-900-3979 or head to our website to sign up or for more information

SEL: Course to learn how to live a Spirit empowered lifeText “SEL” to 951-900-3979 or head to our website to sign up or for more informationWednesday/7pm/ Moreno Valley Campus

o Our office phone number and hours: (951) 686-6000 Mon.-Thurs. 9am-5pm

Be prepared to pray with guests if requested or prompted to. Prayer guidelines and scripture will be located below to help guide you.



of 22


If you get a voicemail, leave a message according to the script below and take note on Fellowship1 that you left a voicemail and that the guest needs to be called back. Assign notification to appropriate staff member available to call back the guest

If the number is wrong remove their number on their Fellowship1 profile and take note that it was the wrong number

Document phone call in Fellowship1 to reference during future follow up calls (For instruction on how to input phone calls, please see

Follow Up Calls Are to be made according to the below timeline:

o 1st Call – Within 24 hourso 2nd Call – Within 1-3 weekso 3rd Call – Within 4-7 Weekso 4th Call – Within 8-12 weeks

Each phone call is to be documented in fellowship1 as instructed under “Inputting Guest Information” pg.3

Calls can be tracked through fellowship1 reports: For assistance on how to run a report specific to extracting guest

information please contact the Fellowship 1 team at: 866-383-2437 We aim to have at least one successful connection in each time

period Once there has been a successful call, file guest card in the next

folder. After guest card has reached the last folder, it may be filed away in

archives._________________________________________________________________________SCRIPTS These are guidelines to help you along your phone call. Include

the required information that needs to be communicated for each call.

LEAVING A VOICEMAIL:Hi, this is (your name), I am part of the Connections team here at Generations Church and I am calling you to say thank you so much for joining us (when they attended). We wanted to see how you are doing and let you know that we are here for you if you have any questions, regarding your next steps here at GC or need prayer. If you do, feel free to give us a call back at (951) 686-6000, we are open from Tue.-Fri. from 9am-5pm and we’d be more than happy to assist in any way we can. We would love to see you again and want to invite you to: (invite according to what’s happening that weekend, upcoming events



of 22


or what interests they filled out on their get connected card, Sunday experiences.). Hope to see you there! Thank you for your time and have a blessed day!

LIVE PHONE CALL:Hi, this is (your name), I am part of the Connections Team here at Generations Church. We wanted to see how you were doing, did you have a few minutes to talk, or is this a bad time? (Answer any questions they may have, use their get connected card as reference for things to talk about, ask if they need prayer etc. and close by inviting them to any upcoming events and/or groups and classes that apply to their get connected card).

_________________________________________________________________________

Guest Welcome Cards Procedure Prior to writing the guest card, pray over the Get Connected

card and for the person you are writing to. Ask Holy Spirit to give you the wisdom to minister while writing the card.

Remove Distraction:o Write in a quiet place wherever possible, not somewhere

with lots of conversations or noise happening so that you can focus and give your attention to what you are writing to properly connect with the guest.

Review the guest Get Connected card and check for these things:o When they attendedo If they selected any of the options on the back of the Get

connected card: My Decision today:

- First time decision- Recommitment- Baptism in Holy Spirit

Tell Me more About- Get On- GC Groups



of 22


- I would like to speak with a Fresh Start Team Member

- I want to be water baptizedo Knowing this information will better prepare you for the

what you’re going to write, help you to get to know the guest more, and show you what the guest may be needing or wanting to know about for their next step here at Generations.

Materials for guest Connection cardso Guest cards, envelopes, what’s next card, touch cards,

event cardso Location of supplies may vary depending on which GC

location you’re ato To order more supplies, please put in a department

request and turn into office staff When to send Guest cardso The sooner the better! Our goal is to connect with guests as

soon as possible once they have attended. Cards are typically sent on Tuesdays.

GUEST CARD SCRIPTWe’re so honored and glad that you could join us this weekend

at GC. You matter to us and we want you to know that we’re here for you and can’t wait to get to know you more!

To discover your next steps with God here at GC, please reference the ‘What’s Next’ card attached. You can also feel free to call us at 951.686.6000, our hours are Tue.-Fri. 9am-5pm. Our vision here at GC is for people to know God, find freedom, discover purpose and make a difference and we would love to assist you with that in any way that we can.

We want to invite you to come back this Sunday during any of our worship experiences (or to our next event) as we would love to see you again! Hope to see you there, -GC Staff

Completing and sending guest card:



of 22


o Once you have completed the guest card, place in an envelope along with a folded what’s next card, touch card or event invite.

o Seal and address to guest Place GC address label at top left corner (GC labels

are located with other guest card supplies, or on file at the GC office. If labels are almost out, please fill out a department request and turn into office to be replenished)

Guest address gets hand written in the middle of envelope.

o Stamps for letters are to be placed at the top right corner and can be found at the Moreno valley location where there is a stamp machine.

1st Time We send these to 1st time guests within the first two days sinceGuest E-Mails they first attended using bombbomb.com as another way to

connect, invite and direct to our online sources.

Bombbomb Login information: Bombbomb.com Username: [email protected] Password: generationsrocks

Types of E-mails: This section will cover the different e-mails that we send to guests, where to find the templates for them and how to send them.

All e-mails can be found under the “E-mail” section located at the toolbar on the top of the websites page

This will redirect you to a page with a list of different e-mail templates. Scroll and find the appropriate one needed according to the list below:

Salvation, recommitted their life, new guesto “Guest Welcome E-mail” Template

“GC Groups” Templateo This is for anyone who checked off that they are interested

in joining groups “Get On 1,2,3 or 4” Template

o This is for anyone interested in knowing more about Get On

When you have found the e-mail template you are looking for you will select “edit” on the right side of the e-mail



mailto:[email protected]

of 22


This will open up the e-mail where you can adjust any dates or information if needed. (Most e-mails are already up to date and ready to send but it’s always good to double check)

Once you have verified that all the information is correct or made any changes needed select “save” at the top right corner and then “send”.

This will open up a selection box where you will enter the guests e-mails (You may send to multiple e-mails at a time)

Ignore the “Lists” drop down bar Under “When” Select Immediately and then “Send” and your e-mail is

complete

2nd Time Second Time Guests are added to our contact list in Guest E-Mails Bombbomb.com so they can receive our weekly e-mails and any

other update e-mails that we send to our entire database. See below for further instruction:

Login to bombbomb.com (See pg. 12 for login information) To add a guest to our contact list, select the “Contacts” section

located at the toolbar on the top of the websites page This will re-direct you to a page where you can add, remove, update

contacts and contact lists. Second time guest will need to be added to our “2nd time Guest List”

located on the left-hand side of the page Select the list according to which campus the guest has attended

o Ex. “2nd Time Guests – Moreno Valley Campus” It will redirect you to a new page, on this page, at the top right corner,

select “Add People” To add one guest, select “Add Individual” enter their name & e-mail

and click “Add Contact” To add multiple guests at a time, select “Copy/Paste” and add multiple

e-mails and then click “Add Contacts” This completes the process to add contacts

_________________________________________________________________________

ReferencesWhat we believe

The Bible – God wrote a book The Bible is God’s word to all people. It was written by

human authors under the supernatural guidance of The Holy Spirit. Because it was inspired by God, the Bible is truth without any mixture of error and is completely relevant to our daily lives (Deuteronomy 4:1-2; Psalms 119:11,89, 105; Isaiah 40:8; Matthew 22:29; John 5:39; 16:13-15; 17:17; Romans 15:4; 2 Timothy 3:15-17; Hebrews1:1-2;4:12; 1 Peter 1:25; 2 Peter 3:16)

Trinity God: Three in one



of 22


God has existed in relationship with Himself for all eternity. He exists as one substance in three persons: The Father, the Son and the Holy Spirit. Although each member of the Trinity serves different functions, they each possess equal power and authority. (Deuteronomy 6:4; Isaiah 61:1; Matthew 28:19; Mark 1:9-11; Luke 1:35; John 5:21-23; 14:10,16; Romans 8:9-11; 1 Corinthians 8:6; 2 Corinthians 13:14; Hebrews 1:8-10; James 2:19)

The Father –God is great, God is Good God is great: He is all powerful, all knowing, ever present,

unchanging, completely worthy of our trust, and above all, holy. It is in Him that we live, move and exist. God is good: He is our Father. He is loving, compassionate, and faithful to His people and His promises. (Exodus 3:14; Numbers 23:19; Leviticus 11:44-45; 19:2; Psalm 11:4-6; Malachi 3:6; John 3:16; 4:24; 5:26; 14:1; Acts 17:28; Romans3:3-4)

The Son – God Became Man Jesus Christ is completely human, but at the same time

completely God. He is the only plan for bringing people who are enemies of God back into a right relationship with God. He lives a perfect life, so that he could be a substitution for us in satisfying God’s demands for perfection. He defeated death in His resurrection so that we could have life. (Isaiah 7:14, 53; Matthew 1:18-23;3:17; 8:29; 14:33; 16:16; 28:5-6; Luke 22:70; 24:46-47; John 1:1, 14; 10:30; 11:25-27; 17:1-5; Acts 1:9; 2:22-24; 7:55-56; Romans 1:3-4; 3:23-26; 8:1-3; 10:4; 1 Corinthians 8:6; 2 Corinthians 5:19-21; Galatians 4:4-5; Philippians 2:5-11; Colossians 1:15; 2:9; 1; Timothy 2:5-6; 3:16)

The Holy Spirit His presence assures us of our relationship with Christ. He

guides believers into all truths and exalts Christ. He convicts people of their sin, Gods righteousness, and the coming judgement. He comforts us, gives us spiritual gifts, supernatural power, and makes us more like Christ. We also believe in the baptism of The Holy Spirit and that it is a gift from God. This is available to all believers and is received after the new birth. (Genesis 1:2; Psalms 51:11; 139:7; Isaiah 61:1-3; Joel 14-16; 26-27; 1 Corinthians 3:16; Ephesians 1:13-14, 2 Peter 1:21; Revelations 22:17)

Eternity – Somewhere Forever Man was created to exist forever. He will exist eternally

separated from God by sin or in union with God through forgiveness and salvation. To be eternally separated from God is Hell. To be eternally in union with Him is eternal life. Heaven and Hell are places of eternal existence. (John



of 22


3:16; 36; Romans 6:23; 1 John 2:25; 5:11-13; Revelation 20:15)

Healing – To minster and to receive Healing is available today just as it was when the disciples

walked the earth. Jesus bore stripes on His back for our sickness and disease; He was made a curse for us that we might be free from the curse. The healing Jesus paid is not just physical, but emotional as well. We as believers are to lay hands on the sick as Jesus did, to bring healing and wholeness to a hurting world. (1 Peter 2:24; Mark16:15-18; Acts 10:38; Galatians 3:13; Isaiah 5:3)

Salvation – God’s Only Way The blood of Jesus Christ, shed on the cross, provides the

only way of salvation through the forgiveness of sin. Salvation occurs when people place their faith in the death and resurrection of Christ as sufficient payment of their sin. Salvation is a gift from God and it cannot be earned through our own efforts. (Isaiah 1:18; 53:5-6; 55:7; Matthew 1:21, 27:22;28:6; Luke 1:68-69; 2:28-32; John 1:12; 3:16;36; 5:24; Acts 2:21; 4:12, 16:30-31; Romans 1:16-18; 3:23-255:8-10; 6; 1 Corinthians 1:18; 2 Corinthians 5:17-20; Galatians 2:20; 3:13; Ephesians 2:8-10, Philippians 2:12-13; Hebrews 9:24-28; Revelation 3:20)

The Church – God’s Designs for Community The Church is a local community of believers unified

through faith in Christ. It is committed to the teaching of Christ, to obeying all of His commands, and it seeks to bring the gospel to the world. The church works together in love and unity, intent on the ultimate purpose in glorifying Christ. (Matthew 16:18-19; 18:15-20; Acts 2:41-47; 5:11-14; 13:1-3; 14:23; 16:5; 20:28;1 Corinthians 7:17; 9:13-14; 12; Ephesians 1:22-23; 2:19-22; 3:10-12; 5:22-32; Colossians 1:18; 3:15; 1 Timothy 4:14; 1 Peter 5:1-4; Revelation 21:2-3)

_________________________________________________________________________



of 22


Prayer Guidelines

Definition of prayer Prayer is communicating with God. It takes different forms, but

basically it occurs when man talks with God and God talks with man. Prayer is described as:o Calling upon the name of the Lord – Genesis 12:8o Crying unto God – Psalms 27:7o Drawing near to God – Psalms 73:28o Looking up – Psalms 5:3o Lifting up the soul – Psalms 25:1o Lifting up the heart – Lamentations 3:41o Pouring out the soul – 1 Samuel 1:15o Crying to Heaven – 2 Chronicles 32:20o Beseeching the Lord – Exodus 32:11o Seeking God – Job 8:5o Seeking the face of the Lord – Psalms 27:8o Making supplication – Job 8:5

How prayer is answered Immediately at times - Isaiah 65:24 Delayed at times – Luke 18:7 Different from our desires – 2 Corinthians 12:8-9 Beyond our expectations – Jeremiah 33:3

The prayer life of Jesus Jesus made prayer a priority

o He prayed any time of the day or night – Luke 6:12-13o Prayer took priority over eating – John 4:31-32o Prayer took priority over business – John 4:31-32o He taught prayer to his disciples

Levels of Prayer Asking: The first level of prayer. It is simply presenting a

request to God and receiving an immediate answer. In order to receive, the condition is to ask

Seeking: A deeper level of prayer is where answers are not as immediate as at the asking level. The 120 gathered in the upper room where they continued in prayer is an example of seeking. These men and women sought fulfillment of the promise of the Holy Spirit and continues seeking until the answer came (Acts 1-2)

Knocking: Is a prayer that is persistent when answers are longer in coming. It is illustrated by the parable Jesus told in Luke 11:5-10. It is also illustrated by the persistence of Daniel



of 22


who continued to “knock” despite the fact he saw no visible results because Satan hindered the answer from God (Daniel 10)

_________________________________________________________________________

Types of prayer Worship and praise – Entering Gods presence with

worship and praiseo “Enter into His gates with thanksgiving, and into His courts

with praise; be thankful unto Him and bless His name.” – Psalms 100:4

o Worship is the giving of honor and devotion. Praise is thanksgiving and an expression of gratitude not only for what God has done but for who He is. Commitment

o This is prayer committing your life and will to God. It includes prayers of consecration and dedication to God, His work, and His purposes

Petitiono Prayers of petition are requests. Requests must be

made according to the will of God as revealed in His written Word. Petitions may be at the levels of asking, seeking, or knocking. Supplication is another word for this type of prayer. The word supplication means “beseeching God or strongly appealing to Him in behalf of a need”

Confession and repentanceo A prayer of confession is repenting and asking

forgiveness for sin “If we confess our sins, He is faithful and just to forgive

us our sins and to cleanse us from all righteousness.” – 1John 1:9

Intercessiono Intercession is prayer for others. An intercessor is

one who takes the place of another or pleads another’s case.

_________________________________________________________________________

Questions & Answers This section will include commonly asked questions by guests as well as common topics/situations that our guests may be struggling with or going through. We will then include answers, scriptures and resources to help you meet the need of each guest.



of 22


Common Topics/Situations: Single Parent household

o “We have not stopped praying for you since the first day we heard about you. In fact, we always pray that God will show you everything he wants you to do and that you may have all the wisdom and understanding that his Spirit gives. Then you will live a life that honors the Lord, and you will always please him by doing good deeds. You will come to know God even better. His glorious power will make you patient and strong enough to endure anything, and you will be truly happy.” Colossians 1:9-11 (CEV)

o “Come to me, all of you who are tired from carrying heavy loads, and I will give you rest.” Matthew 11:28 (GNT)

Drug/Alcohol Abuse/ Addictionso “No temptation has overtaken you except what is

common to mankind. And God is faithful; he will not let you be tempted beyond what you can bear. But when you are tempted, he will also provide a way out so that you can endure it.” 1 Corinthians 10:13-14

o “Submit yourselves, then, to God. Resist the devil, and he will flee from you.” James 4:7

Insecurityo “Therefore, I tell you, do not be anxious about your life,

what you will eat or what you will drink, nor about your body, what you will put on. Is not life more than food, and the body more than clothing? Look at the birds of the air: they neither sow nor reap nor gather into barns, and yet your heavenly Father feeds them. Are you not of more value than they? And which of you by being anxious can add a single hour to his span of life? And why are you anxious about clothing? Consider the lilies of the field, how they grow: they neither toil nor spin, yet I tell you, even Solomon in all his glory was not arrayed like one of these. ...” Matthew 6:25-34

_________________________________________________________________________



of 22


Financeso “Bring the whole tithe into the storehouse, that there

may be food in my house. Test me in this,” says the LORD Almighty, “and see if I will not throw open the floodgates of heaven and pour out so much blessing that there will not be room enough to store it.” Malachi 3:10

o “Keep your lives free from the love of money and be content with what you have, because God has said, “Never will I leave you; never will I forsake you.” Hebrews 13:5

Depressiono “I waited patiently for the LORD; he turned to me and

heard my cry. He lifted me out of the slimy pit, out of the mud and mire; he set my feet on a rock and gave me a firm place to stand. He put a new song in my mouth, a hymn of praise to our God. Many will see and fear the LORD and put their trust in him.” Psalm 40:1-3

o “Finally, brothers and sisters, whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable—if anything is excellent or praiseworthy—think about such things.” Philippians 4:8

Worryo “And we know that for those who love God all things

work together for good, for those who are called according to his purpose.” Romans 8:28

Fearo “Fear not, for I am with you; be not dismayed, for I am

your God; I will strengthen you, I will help you, I will uphold you with my righteous right hand.” Isaiah 41:10

o “Have I not commanded you? Be strong and courageous. Do not be frightened, and do not be dismayed, for the Lord your God is with you wherever you go.” Joshua 1:9

Anxiety & Stresso “Do not be anxious about anything, but in everything by

prayer and supplication with thanksgiving let your requests be made known to God. And the peace of God, which surpasses all understanding, will guard your hearts and your minds in Christ Jesus. Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely,



of 22


whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things.” Philippians 4:6-8

_________________________________________________________________________

Relationshipo “Walk with the wise and become wise, for a companion

of fools suffers harm.” Proverbs 13:20o “Greater love has no one than this: to lay down one’s

life for one’s friends.” John 15:13o “If you declare with your mouth, “Jesus is Lord,” and

believe in your heart that God raised him from the dead, you will be saved. For it is with your heart that you believe and are justified, and it is with your mouth that you profess your faith and are saved.” Romans 10:9-10

Parentlesso “I will not leave you as orphans; I will come to you.”

John 14:18o “Father of the fatherless and protector of widows is

God in his holy habitation.” Psalm 68:5 Lusto “For to set the mind on the flesh is death, but to set the

mind on the Spirit is life and peace.” Romans 8:6o “Turn my eyes from looking at worthless things; and

give me life in your ways.” Psalm 119:37 Marriageo “Wives, submit yourselves to your own husbands as

you do to the Lord. For the husband is the head of the wife as Christ is the head of the church, his body, of which he is the Savior. Now as the church submits to Christ, so also wives should submit to their husbands in everything. Husbands, love your wives, just as Christ loved the church and gave himself up for her to make her holy, cleansing her by the washing with water through the word, and to present her to himself as a radiant church, without stain or wrinkle or any other blemish, but holy and blameless. In this same way, husbands ought to love their wives as their own bodies. He who loves his wife loves himself. After all, no one ever hated their own body, but they feed and care for their body, just as Christ does the church— for we are members of his body. “For this reason, a man will leave



of 22


his father and mother and be united to his wife, and the two will become one flesh.” This is a profound mystery—but I am talking about Christ and the church. However, each one of you also must love his wife as he loves himself, and the wife must respect her husband.” Ephesians 5:22-33

Healtho “A cheerful heart is good medicine, but a crushed spirit

dries up the bones.” Proverbs 17:22o “Heal me, O LORD, and I shall be healed; Save me,

and I shall be saved, For You are my praise.” Jeremiah 17:14

o "By His stripes you were healed...," (Pet 2:24). These Healing Scriptures are found throughout the Bible, and they are for you, God's Child. Not only are we instructed to pray, but how to pray to receive healing,” Luke 18:1

Comforto “The LORD himself goes before you and will be with

you; he will never leave you nor forsake you. Do not be afraid; do not be discouraged.” Deuteronomy 31:8-9

o “Even though I walk through the darkest valley, I will fear no evil, for you are with me; your rod and your staff, they comfort me.” Psalm 23:4

Lonelinesso “So, do not fear, for I am with you; do not be dismayed,

for I am your God. I will strengthen you and help you; I will uphold you with my righteous right hand.” Isaiah 41:10

o “Your God, the Lord himself, will be with you. He will not fail you or abandon you.” Deuteronomy 31:6

Strengtho “I can do all this through him who gives me strength.”

Philippians 4:13o “He gives strength to the weary and increases the

power of the weak.” Isaiah 40:29

Guest Questions & Answers: Q: Can I set up a counseling appointment?

o A: If you would like to set up an appointment you can contact the office Tue.-Fri. 9am-5pm and set up an appointment with one of the office assistants and they would be more than happy to give you more information and assist you

Q: Do you guys have bible studies/groups?



of 22


o A: Yes. Our groups happen a few times a year and when they do we promote them and send out updates and information on their dates and times. If you would like to be added to our email list to receive information on when they will be happening next, then I will be more than happy to do so (Take down their email)

Q: Do you guys have youth?o A: Yes. Every 2nd-3rd Wednesday of the month at 7pm in the

Urban room. It includes games, fellowship, worship and a message. Ages 12-18

Q: If they are needing help financially, with drug/alcohol abuse, medically etc.

o A: Use the care directory located in the office on top of the mailboxes to get information to assist them.

*If you are asked questions not on this list, please take note of them so we can add them and continue to grow in this process, thank you!*If you have questions that you don’t have the answer to:

o Use the resources you have first:o SOPo Care Directoryo Programo Source centero Googleo Bibleo Holy Spirit

o If you absolutely don’t know the answer or are unsure, communicate to the guest that you will take note of their question and have one of the office assistants get back to them during the week. Leave a note with their full name, number, and question, and leave it in your Guest Phone Call folder for us to retrieve.



dress code€¦ · web view“get on 1,2,3 or 4” template this is for anyone interested in...

Documents