e-business & bi

8/9/2019 E-Business & BI

1/10

E-Business &

Business Intelligence


2/10

What is e-business?

Definitions from the Web

E-Business (electronic business) is, inits simplest form, the conduct of

business on the Internet

E-Business is taken to meanconducting business electronically,

both within an organisation andexternally, with clients, communitiesand partners.


3/10

e-Business vs. e-Commerce?

Academic texts are divided in their definitions:

Some seeing e-Commerce as the overarching concept(e.g. Timmers, 1999)

And others seeing Commerce narrowly as buying and

selling electronically (e.g. Kalakota and Robinson, 2001)

e.g. more generic term than eCommerce e-business refers to notonly buying and selling but also servicing customers and

collaborating with business partners


4/10

E-Biz: Integration Dimension

Not just being able to sell books, butknowing how many books you'vesold, and to whom, and also being

able to answer questions like whatbooks are they buying next?

Integrated internal and external

processes


5/10

E-Biz: NetworkingDimension

Electronic business (e-business) isany process that a businessorganization conducts over a

computer-mediated network


6/10

E-Business Goals

Business goals include

improving efficiencies,

reducing costs,

increasing speed of transactions,

expanding markets,

enhancing business partnerships and,

most importantly, providing additional value for clients


7/10

Business Processes

Production- focused processes include procurement,ordering, automated stock replenishment, paymentprocessing and other links with suppliers, as well asproduction control and processes more directly relatedto the production process.

Customer-focused processes include marketing,selling, processing of customers orders and payments,and customer management and support

Internal or management-focused processes includeemployee services, training, information sharing, video

conferencing, and recruiting.


8/10

Overall business process

Suppliers

Some input

Manufacture

Processing of

some kind

Some flow

Customers

SomeOutput

Finance, HR, Stock Control,


9/10

E-Business Applications

I Flow(I

)

OCustomer relationship

Management

Web marketing

Customer Integration

(status/pull)

Process Control

Workflow

Intranet

FinanceHR

Auctions

Electronic OrderingElectronic Invoice

Electronic Payment

Supplier Integration(Push)


10/10

Business intelligence (BI)

A conceptual framework for decisionsupport. It combines architecture,databases (or data warehouses),

analytical tools, and applications

e-business & bi

Documents