e-crm with social media
TRANSCRIPT
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E-CRM with socmed
OlehAlbert Agustinus 1100011522
Jessica Christyanti 1100019304
Nivia Ayusari1100031322
Christopher 1100041550
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What is e-CRM?
Organization
ConsumerTechnology
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Social Media
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Prosumer
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The Concept of CRM 2.0