e-Governance in Rajasthan

Department of Information Technology & Communication

Government of Rajasthan

20th July 2012

Presentation Overview

2

• State Vision, strategy and policy decisions

• Highlights ▫ Core NeGP Projects

▫ Other Initiatives

• Points for considerations

State e-Governance Vision

"The Government of Rajasthan would leverage

Information & Communication Technology (ICT)

not only as a tool for improving governance and

employment opportunities, but also more

significantly as a means to enhance the quality

of life & bridging the socio-economic divide in

the state."

3

Strategy to Realize Vision

4

• Focus on Services, especially G2C

▫ Business Process Reengineering & Change Management

▫ Creation of Service Delivery Platform

• Capacity Building

• Emphasis on Public Private Partnerships

• Sharing of common infrastructure & software, using interoperable standards

Components of e-Governance

Performance Tracking

Citizen Centric Services

Improving Internal

Efficiency

Institutional Framework

- in place as per GoI guidelines

6

Project Execution Body

Project Management Committee

Advisory Committee

Governing Committee e-Governance Council

(Headed by the CM)

Apex Committee

(Headed by CS)

SeMT

(Headed by PS, IT&C)

DoIT&C

RajCOMP/RKCL

PeMT

(Headed by Adm Secy)

Government Departments

Nodal Officers

Major Policy Decisions • All government departments to roll-out at least 2 e-services

• Earmarking of 3% plan funds for e-Governance.

▫ Impact: Rs 296 crores in FY12-13 for e-Governance

• Policy for use of shared infrastructure

• IT skills have been made mandatory for recruitment to ministerial posts; being done now for other posts.

• A company, RKCL, promoted for enhancing computer literacy in the state, especially in the public sector

• Rajasthan Guaranteed Delivery of Public Services Act, 2011

7

Other Notable Decisions

• First State to have a full fledged department – 1987

• Major recruitment drive with more than 1100 new hires in IT deptt

▫ Deputy directors / ACPs: 73

▫ Programmers: 365

▫ Data entry operators: 735

• Empanelment and Rate Contract for several categories of works/services to expedite delivery of services and backend automation.

8

9

Core NeGP Projects

State Data Centre

10

• State funded implemented in Dec 2005 (Old SDC)

• NeGP funded implemented in Dec 2010 (RSDC)

• Both logically connected together

• National Knowledge Network connectivity with 1 gbps link

established from 1st May 2012

• Virtualization initiated (on 3 servers)

State Data Centre

11

• 10 departments with 16 web-apps (5+11) onboard (details)

• 172 (131+41) departmental websites live (details)

• 66% racks utilized (26/30 + 22/43 = 48/73 racks).

• 55% storage utilized (4.5/5 + 23/45 = 27.5/50 TB)

• 137 servers deployed (102 + 35 = 137 servers)

• 56 mbps non-NKN bandwidth usage (32 + 24 = 56 mbps)

• ~110 mbps NKN bandwidth usage

State Data Centre

12

ROAD AHEAD

• Deploy Composite Team (To be finalized by 31st July)

• Disaster Recovery (Directions recently received from DeitY)

• ISO 27001 and 20000 certification

• Implement additional RSDC policies by end August.

• Enhance capacity: bandwidth, racks, servers, storage

• Cloud computing and extended virtualization for efficiency and scaling of resources

State Data Centre

13

ISSUES

• Guidelines for contingency and administrative expenditure Admin / contingency is allowed on approved outlay or on actual expenses

Detailing also required for project admin. and contingency expenses.

• Head wise detailed guidelines for expenditure RSDC inaugurated on 15.12.2010 by CM and Go-Live is from 27.6.2011

Electricity and bandwidth OPEX started from Dec. 2010 onwards.

State Wide Area Network

14

• Under implementation

• Go-Live anticipated December 2012

• 2 Mbps bandwidth at blocks, 4 Mbps at district, scalable

upto 34 Mbps bandwidth at district

• 5 / 273 vertical PoPs operationalized

• 4 / 4587 horizontal offices connected

State Wide Area Network

15

ROAD AHEAD

• Signing of SLA with Bandwidth Service Provider (BSNL)

as per Karnataka SWAN

• All remaining vertical PoPs (268/273) and; horizontal

offices (4583/4587) to be operationalized/connected by

end of December 2012

State Wide Area Network

16

ISSUES

• Approval of consultancy charges by DeitY

• Draft RFP for Third Party Audit submitted to DeitY

(approval awaited)

State Service Delivery Gateway

17

• Under implementation

• Includes State Portal

• Go-Live anticipated October 2012

• Project implementation in phased manner, two phases

• SRS, Architecture and Design mostly done

▫ Phase 1 complete, Phase 2 in progress

▫ Documents sent to STQC for review

• Phase 1 application development in progress

State Service Delivery Gateway

18

• 12 departments with 71 services to be enabled on the

SSDG platform (details)

• In addition to the core SSDG functionality:

▫ Generic service delivery module with backend

▫ Single sign on

▫ Integration with applications having backend processing

▫ Kiosk management module

▫ Finance management module

▫ Utility bill payments module

State Service Delivery Gateway

19

ISSUES

• Multiple stakeholders: DeitY, CDAC, STQC, NIC, SDA(RISL)

Need to bring all together for expedited implementation

A Project Facilitation Committee may be constituted

eDistrict (Pilot)

20

• Under implementation in Ajmer and Jodhpur districts

• Go-Live anticipated September 2012

• SRS approved April 2012, sent to STQC

• Application design and development in progress

• Application testing expected to start in August 2012

• 9 departments with 27 services to be enabled (details)

• Site readiness:

▫ Ajmer: District collectorate, 7/9 tehsils, Employment offices

▫ Jodhpur: District collectorate, 6/7 tehsils, Employment offices

eDistrict (Pilot)

21

ISSUES

• Additional funding required for 7 new tehsils

eDistrict (State Wide)

22

• Revised DPR to be submitted in August 2012 for EC approval

• 9/31 districts have 70% or more CSCs operational

▫ Seed funding released to all eligible districts

eDistrict (State Wide)

23

ISSUES

• Relaxation of requirement for 70% operational CSCs/district and SWAN availability prior to release of next instalment of funds

• Common timelines for eDistrict manager hiring across all states

CSCs(excl. eMitra)

24

• 3544/6626 operational for G2C and B2C services

• Remaining CSCs require BSNL connectivity

• 38 lacs transactions in last FY (11-12)

• 825 CSCs with more than 200 transactions per month

• 25 services (17 G2C and 8 B2C) currently offered (other than SCA)

(details)

CSC(excl. eMitra)

25

ROAD AHEAD

• Additional 3082 CSCs to be operational

• Significantly boost rural kiosks by adding new services:

▫ Replication of digitally signed copies of land records throughout the state

▫ Municipal services: Birth, Death, Marriage certificates etc.

▫ Transport services: Application for learner’s license and payment of taxes/dues

• Increase the total services from current 25 to 91

▫ Including 27 eDistrict and 38 SSDG Phase 1 services

• Targeting to achieve 1025 CSCs with more than 200 transactions

per month

• CSCs to be housed in BNRGSKs

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Other Initiatives

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e-Mitra • Urban CSC = e-Mitra

▫ Electronic service delivery kiosks, novel state initiative for urban areas, launched in 2002

▫ 974 kiosks operational across the State

▫ More than 17 lakh transactions per month.

• Introduced issuance of digitally signed certificates last year

• More than 5 lakh digitally signed certificates have been issued through the CSC and e-Mitra network

• Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012.

• Started applications for copies of answer sheets of BSER, Ajmer, Jul 2012

• More than 30 lakh consumers served through CSC and e-Mitra network in March 2012

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e-Mitra

ROAD AHEAD

• Delivery of additional services on the eMitra platform

• Automated payments reconciliation and disbursement

• Extended integration with online payments

• Merge into SSDG

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SUGAM (Single Window)

▫ Efficient and transparent delivery through Single-

window of government services at collectorates and

tehsil HQs

▫ Implemented in all 33 districts and 247 tehsils HQs

Services include various certificates like – bonafide

resident, caste, birth / death, pension, etc. and

documents like arms licenses, land transfer, mutation]

revenue court notice] etc.

▫ Total certificates being issued each month – 1.5 lakhs

Rajasthan Public Service Commission

(RPSC)

• Complete automation of Recruitment Process

• Discontinued Manual submission of Applications • Key Features

• Online registration and submission of application forms

• Online printing of Admit cards/ hall tickets

• The service is available through CSCs/ e-Mitra kiosks and Internet.

• More than 30 lac applications have been processed in last 1 year

eProcurement

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• Started on 1st October 2011

• Achievement till now

▫ Number of department/PSU covered : 27

▫ Number of Tenders : > 2550

▫ Total Tender Value : Rs. 12050 Cr

Target for Current Financial Year

▫ Number of Tenders : 3500

▫ Total Tender Value : Rs. 15,000 Cr

Rajasthan Guaranteed Delivery of

Public Services Act, 2011 • Entails time-bound delivery of services to citizens.

• 153 services, 18 departments. More to be added. (details)

• Failure to adherence would imply penalty (deduction from salary) or disciplinary action against the concerned Government official(s).

• To ride on SSDG – work order already given to SSDG SI

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Other Initiatives

• Commercial Taxes - VAT-IT application has been implemented in the State using state funds. Project implemented in all 14 Zonal Head Quarters, 111 Circles, 328 Wards.

• Land Records (NLRMP) - Software developed by NIC to provide copies of land records; online digitally signed off the counter Jamabandis being given in Tonk district; integration with registration of property being done; replication planned to be done later this year

• Municipalities – Pilot done in UIT, Bhilwara; State wide roll out planned to be done this year

33

Other Initiatives

• Registration and Stamps – Pilot for anywhere registration done successfully in Jaipur district; State wide roll out being done

• Road Transport - Project VAAHAN has been implemented across the State by NIC; SAARTHI being implemented

• Police - CCTNS (Crime and Criminal Tracking Network System) has been commenced by the Department – Work order issued to M/s Tulip

• Treasuries – IFTMS implemented by NIC – online salary payments; budget preparation and expenditure statement on real time basis

34

Other Initiatives

• Arogya Online – Hospital management Information System implemented in SMS Hospital and 8 district hospitals; being replicated in all Medical College Hospitals and 15 district hospitals

• E-Sugam – Web based grievance redressal and status tracking system (won GOI award last year)

• UID(AADHAAR)- DoITC is also a Registrar: total 83 lakh enrolments in Phase 1

• E-Sanchar - e-Speech Application through Network for automated Communication Help And Response (PC Quest Award)

35

Other Initiatives

• Excise Department – Complete automation including online

generation of permits by District Excise offices for various excisable goods

• Mines & Geology – a comprehensive, all-encompassing web based application that comprises of modules for

• for internet based mapping of mineral maps & leased maps with associated features such as Forests, Settlements, Water Bodies, Railways, and Roads, etc.

▫ Lease Application Processing

▫ Demand and Assessment

36

Other Initiatives

• RSRTC – online web based tickets (started last year)

• LITES - Monitoring of govt. court cases – 1.4 lakh, 1100 users

every day

• Assembly Question Answering System – using digital

signatures (implemented last year)

• SIPF Online (Go live last year)

• Biometric based attendance and leave management system

introduced (April 2012)

37

38

Projects on the Anvil

Upcoming Initiatives

39

G2C

• Citizen Call Center (GoI funding)

• Department of Employment (Est: Rs 8.75 cr)

• Department of Social Justice including all pensions & scholarships (Est: Rs

13.04 cr)

• Department of Labour (Est: Rs 9.53 cr)

• Rajasthan Housing Board (Est: Rs 9.85 cr)

• Department of Agriculture Marketing (Est: 35.75 cr)

• Arms License (Est: Rs. 1 Cr)

• NREG

• PDS

Upcoming Initiatives

40

G2G

• E-Secretariat/E-office (Rs. 11 cr)

• Public Works Department (Rs. 25 cr)

• Anti Terrorist Squad

• Anti Corruption Bureau (Estimated project cost Rs 3.05 cr)

• Rajasthan Finance Corporation

• College Education (including application for college admission by students)

41

Strategy ahead

Strengthen Core Infrastructure

• Strengthen SDC

• Establish SWAN, expand horizontal connectivity

• Increase number of CSCs

▫ Focus on addressing the financial viability

▫ Streamline operational issues (including any GPR required)

▫ Aggressively expand service basket

▫ Automated online funds transfer through NEFT/RTGS etc.

• RGDPS software implemented

▫ MIS portal to track progress of service delivery in the State

▫ Sensitization of department officials towards EDS bill

▫ Will greatly help towards implementation of SSDG

• Setup Call center

42

Integration and Harmonisation

• With the core infrastructural elements in place, the focus

is on integration and harmonisation of these elements

• Focus on implementation of eDistrict pilot

• Integration enablement by SSDG

• Focus on backend computerization under 3% budget

policy: 10+ initiatives in pipeline

• eMitra software system and RGDPS software system to

be subsumed into new State Portal and SSDG platform.

43

Citizen-centric: Delivery of Services

• Focus and Priority remains delivery of services to citizens

• Replicate the success of pilot in Newai, Tonk throughout the State: Digitally signed copies of land records

• Integrate with pilot in Bhilwara and expand delivery of Municipal eServices: Birth, Death, Marriage certificates; All trade licenses; Lease assessment, mutation, transfer etc.

• Transport services: Application for Learner’s license, Payment of dues/taxes etc.

44

45

Points for consideration

Points for consideration

46

S.No. Project Subject

1 SDC Guidelines for contingency and administrative expenditure

2 SDC Funding for upgrading and strengthening SDC

3 SWAN Approval of consultancy charges by DeitY

4 SWAN Approval of draft RFP for Third Party Audit

5 SWAN Funding for horizontal component

Points for consideration

47

S.No. Project Subject

6 CSC BSNL connectivity, a pre-requisite for CSC growth, needs to be improved

7 CSC GoI may do centralized MoUs to help CSCs: for example, with IRCTC, LIC etc.

8 eDistrict pilot

Additional funding for new tehsils in the pilot districts

9 eDistrict state-wide

Requirement for 70% CSCs too high

10 SSDG Project Facilitation Committee of multiple stakeholders (DeitY, CDAC, STQC, NIC, SDA(RISL)) would be helpful

Points for consideration

48

S.No. Project Subject

11 CB Re-appropriation of funds within Capacity Building

12 CB SeMT strength to be enhanced: 13 personnel too few

13 General Administrative expenses of 2-5% too low

49

50

Additional slides

Present Services (59)

51

e-Mitra portal and the CSC and e-Mitra kiosk network (25 services)

▫ G2C services

Digital Bonafide

Digital Caste General

Digital Caste OBC

Digital Caste SBC

Digital Caste SC ST

Digital Income

Digital Jama Bandi Fee

Digital Solvency

Electricity Bill

Exam Form Fill

Examination Fees Panchayat

Form EG1

House Payments

Telephone Bill

Water Bill

▫ B2C services

Airtel Mobile Bill

Airtel Telemedia

FOS- ICICI Prudential

IDEAMOB

MTS Telephone Service

Mobile Bill

New Application

Renewal ICICI Prudential

TATA Indicom Mobile

Vodafone Mobile

• RSRTC (1 service)

▫ Online ticketing for bus tickets

• Apna Khata- Computerized land records (2 services)

▫ Online Viewing of land records

▫ Downloading of digitally signed land records

• Sugam Single Window (17 services)

▫ Tracking of status of the following services:

Domicile Certificates,

SC-ST Certificates

OBC Certificates for Central and State

Permission Letter for Birth and Death Certificate

Arms Licenses Renewal

Solvency Certificate

Demarcation of Land

Mutation of Agriculture Land (Rule 141)

Copy of Old Record

Copy of Current Record

No Dues Certificate

Old Age/ Widow/ Physically Handicapped Pension

NoC for Electricity Connection

Miscellaneous Applications

UIT 90-B Notice

Revenue Court Notices

Patwari Nakal

• Sugam (Public Grievances) (3 services)

▫ Logging of complaint/ Public Grievance

▫ Status viewing

▫ Reply to complainant

• SIPF (1 service)

▫ Viewing of statement of provident fund by Government employees

• Bureau of Investment Promotion (2 services)

▫ Application for investment

▫ Status/Inquiry module for single Window

• Mines and Geology (3 services)

▫ Application for mining lease

▫ Application for renewal of mining license

▫ Viewing demand of lease amount assessed

• Commercial Taxes Department (5 services)

▫ e-Registration System.

▫ e-Return Filng.

▫ e-Payments (with 5 Nationalized Banks).

▫ e-Refunds.

▫ Issuance of online e-cst forms

Proposed Services (154)

52

• E- Nagar (Municipalities Computerization) (14 services)

▫ Urban Development Tax / Property Tax System

▫ Urban Assessment / Lease Accounting System

▫ Hoarding Management System

▫ Rental Properties Accounting System.

▫ Trade License System

▫ Single window & online Cash Collection System

▫ Grievances and Redressal System

▫ Birth & Death, Marriage Registration & Certificate Module

▫ Building Permission.

▫ Legal Case management System

▫ Slum Data Management System

▫ Solid Waste Management System

▫ Street Light Maintenance System

▫ Stray Animal Management Module

• Bureau of Investment promotion: (1 service)

▫ E-Payment through Electronic Fund Transfer (EFT) for various fees, related to forms.

•

• Transport Department: (3 services)

▫ To provide the facility of paying fees/tax through e-payment for the common people.

▫ To provide the facility of applying for a learning license online.

▫ To provide the facility of applying for a date for the driving test.

• Computerization of Consumer Forums (CONFONET) (3 services)

▫ Online Cause Lists

▫ Online Judgments

▫ Online Case Status and Case History

• Anti Corruption Bureau Department (5 services)

▫ G2C services

Facility for online registration of complaint

Online status tracking of the complaint

▫ G2G services

Online status tracking of the submitted complaints.

Maintenance of information on proceedings against individuals/departments/NGOs etc.

Storage and retrieval of case information.

• Department of Employment (8 services)

▫ G2C services

Provision of Vocational Guidance – Career Counseling

Dissemination of information on conduction of Career Talks / Seminars

Dissemination of information on conduction of Job Fairs

Trends Analysis for employability of State

Match Job search along with job description

▫ G2B services

Vacancy Notification and Candidate Submission

Generation of Employment Market Information

Work as match for resume search

• Department of Agricultural Marketing (12 services)

Information dissemination about arrivals, arrival estimation, indicative rates and forward forecast and spot prices (G2C)

RTI and Public Grievance Redressal Mechanism (G2C)

Employee or Personnel Management System (G2G)

Tracking of allotment , Litigation and Inspection cases (G2C)

Scheme Management System -RGKSY (Rajiv Gandhi Krishak Saathi Yojana) Scheme Management

License Management System - Application & Status Tracking for license for establishment of yards or sub yards and Application for license issuance for various market functionaries

Electronic Issuance of Niryat Prativedan

Mandi Fee Management

Auction Management System

Updation of Market Prices and arrival quantities on AGMARKNET and RSAMB website

Entry & Exit Gate Management System

Auction Management System

Proposed Services ..

53

• Department of Social Justice & Empowerment (15 services)

▫ G2C services

Registration for Government and Aided Hostels

Registration for Resident School

Registration for Grants given under Anuprati Scheme

Registration for Grants given under the ‘Dr. Savita Ambedkar Inter Caste Marriage Scheme’

Registration for Grants under Sahyog Scheme

Registration for Grants given under Palanhaar Scheme

Registration for Astha Card

Registration for Vishwas Scheme

Registration for Grants given for the marriage ceremony of daughters of widows

Scalability to extend services any new Grants declared by GoI or State Government in future

▫ G2G services

Monitoring of complete Grants Management Life cycle right from Pre sanction to final utilization

Sanctioning & Monitoring of NGOs for the Disabled Section, Old Aged Section, Children Section and Drug Abuse Section

Monitoring of Residential Schools and Hostels by the Head Office

System for Resolving Disputes at the District/ Regional Level

Computerization of Monthly Reports obtained from District Offices to prepare the Annual Progress Reports

• Department of Labour – List of service identified for computerization (15 services)

▫ G2C services

Registration and Renewal of registration of Beneficiaries

Complaint filling by citizens for settlement of disputes

▫ G2B services

Registration of Establishments / Organisations under Shops and Commercial Establishments Act, Building and Other Construction Workers Act, The Contract Labour Act, The Beedi and Cigar Workers Act, Trade Union Act, The Motor and Transport Workers Act, Inter State Migrant Workmen Act.

Renewal of registration of establishment / organization/Trade union

Licensing and renewal of license of contractors

Payment of Cess by establishments

Filling of annual / semiannual returns

Filling in of complaints for claims and settlement of disputes

Certification of standing orders

▫ G2G services

Inspections carried out

Tracking Court Case Proceedings in labour Court

Cess assessment under BOCW

•

Work flow for cases under Industrial disputes, quasi judicial claims, prosecution sanction and recovery

Activities taken up for preparation of Monthly and Annual Progress reports

Activities taken up for preparation of reports to be submitted to other departments

• Department of Rural Development (13 services)

▫ G2C Services

Registration of worker and Issuance of Job Card for MGNREGS

Modification of Job Cards

Application for Work Demand

Receiving Pay order and pay slip

▫ G2G Services

Capturing Administrative and Technical Sanction for Works Sanctioned

Integrating BSR for Technical Estimate preparation

Allocation and Monitoring of work

Measurement and verification of work

Preparation of muster roll

Finalising wage list

Preparation of pay order and pay slips

Preparation of Monthly Reports regarding MGNREGS obtained from District Offices to prepare the Annual Progress Reports

Social Audit Reports

Proposed Services ...

54

• SSDG Services (37+1 services)

▫ Agriculture

Application for advisory services for farmers and FAQ

Application for Diggi, Sprinklers, Farm Ponds, Drips and Pipelines

Application for farm implements costing above Rs. 10,000/-

Application for Input Licenses for Seeds, Fertilizers and Pesticides

Application for Girl Education Scholarship

Application for Crop/Weather insurance

▫ Horticulture

Application for Drip/Sprinkler Application for establishment of new fruit orchards under NHM/RKVY

Application for Creation of Water Resources under NHM/RKVY

Application for Green House/ Shade Net establishment under NHM

Application for Nursery/Cold Storage/Pack House/Seed Infrastructure/ Vegetable Seed Production and other project based activities under NHM/RKVY

Application for Medicinal Plant Cultivation under National Mission on Medicinal Plants

Adoption for Organic Farming/ Vermi Compost Unit

▫ Social Justice and Empowerment

Application for ANUPRATI Scheme

Application for Post Metric scholarships to SC, ST& OBC

Application for Palanhar Yojana

Application for Panna Dhai Jeevan Amrit Yojana

Application for Sahyog Yojana

Application for Widow’s Daughter Marriage Aid

Application for financial assistance to atrocity victims

Application for handicap/disability certificate

▫ Employment

Application for registration for employment

Application for renewal of registration

▫ Jaipur Collectorate

Application for new ration card

Application for duplicate ration card

Application for Caste certificate

Application for Domicile Certificate

Application for Domicile Certificate

Application for SC/ST certificate

Application for pension for old age

Application for pension for widow

Application for Conversion for agricultural land

Application for CM Relief Fund

Application for Registration as a Voter

▫ Rural Development

Application for registration under NREGA

Application for work allotment under NREGA

Application for Indira Awaas Yojana

▫ +1 generic form service

• eDistrict services (27 services)

▫ Certificate

Domicile

Income

Caste

Solvency (Hesiyat)

Birth (Rural)

Death (Rural)

▫ Revenue Court

Status Tracking of case

Daily cause list preparation

Copy of Final order

▫ Government Dues and Recovery

Easy payment of Government dues

Status tracking of Recovery Certificates

▫ Land Record

Land conversion

Seemagyan / Pathar Gadi

▫ Employment

Registration in employment exchange

Cancelation of Registration

Modifications in the existing registration details.

▫ RTI

Proposed Services ….

55

▫ Electoral

Addition in voter list

Modification of current details

Deletion from voter list

Issue of New voter ID card

Issue of Duplicate voter ID card

Surrender of voter ID card

▫ Permission

Tree cutting

▫ Compensation / Relief

Compensation against the accident from un-identified vehicle

Financial Relief in event of fire caused by natural event

Relief from CM relief fund in case of accident / death

Applications in SDC

56

Old SDC 1. CMIS 2. eSanchar 3. GIS 4. LITES 5. Police PPK

RSDC

1. E-mitra (CSC)

2. RSRTC Online Reservation System (ORS)

3. RPSC online exam

4. Panchayati Raj online exam

5. SIPF & GPF

6. SARAS Information System

7. Police Information System

8. Water Resource Information System

9. Rajasthan Guaranteed Delivery of Public Services Act Information System

10. Police Inventory Management System

11. Police Audit and File Management System

Back to main slides

Websites in SDC

57

Old SDC 1. 13nceg.rajasthan.gov.in 2. 68ircjaipur.rajasthan.gov.in 3. acb.rajasthan.gov.in 4. ajaymeru.emitra.gov.in 5. ancientcoins.rajasthan.gov.in 6. animalhusbandry.rajasthan.gov.in 7. arc.rajasthan.gov.in 8. ard.rajasthan.gov.in 9. ayurved.rajasthan.gov.in 10. biofuel.rajasthan.gov.in 11. biponline.org 12. bor.rajasthan.gov.in 13. bpe.rajasthan.gov.in 14. cad.rajasthan.gov.in 15. ctd.rajasthan.gov.in 16. cadkota.rajasthan.gov.in 17. ceg.rajasthan.gov.in 18. choupal .rajasthan.gov.in 19. cmis.rajasthan.gov.in 20. cmo.rajasthan.gov.in 21. cmrelief.rajasthan.gov.in 22. collegeeducation.rajasthan.gov.in 23. crimeonline.rajasthan.gov.in 24. cscmis.emitra.gov.in 25. devasthan.rajasthan.gov.in 26. dipr.rajasthan.gov.in 27. dmrd.rajasthan.gov.in 28. dmrdtest.rajasthan.gov.in 29. doitc.rajasthan.gov.in 30. doitdms.rajasthan.gov.in 31. doitoffice.rajasthan.gov.in 32. dop.rajasthan.gov.in 33. dpipraj.gov.in 34. dst.rajasthan.gov.in 35. dte.rajasthan.gov.in 36. egovproj.rajasthan.gov.in 37. emitra-jodhpur.rajasthan.gov.in 38. environment.rajasthan.gov.in 39. esanchar.rajasthan.gov.in 40. evaluation.rajasthan.gov.in

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41. finance.rajasthan.gov.in 42. fms.rajasthan.gov.in 43. food.rajasthan.gov.in 44. forest/fca.rajasthan.gov.in 45. forest/jfm.rajasthan.gov.in 46. ftmsdemo.rajasthan.gov.in 47. gad.rajasthan.gov.in 48. gcbunditest.rajasthan.gov.in 49. gis.rajasthan.gov.in 50. governorhouseonline.rajasthan.gov.in 51. gpcj.rajasthan.gov.in 52. gpck.rajasthan.gov.in 53. gwpcjpr.rajasthan.gov.in 54. hclhelpdesk.rajasthan.gov.in 55. hcmripa.gov.in 56. helpdesk.rajasthan.gov.in 57. home.rajasthan.gov.in 58. ibs.rajasthan.gov.in 59. igprgvs.rajasthan.gov.in 60. jaipurreports.emitra.gov.in 61. jalabhiyan.rajasthan.gov.in 62. jawaharkalakendra.rajasthan.gov.in 63. jlnmca.rajasthan.gov.in 64. jrrsanskrituniversity.ac.in 65. krishi.rajasthan.gov.in 66. lites.rajasthan.gov.in 67. lokayukt.rajasthan.gov.in 68. mail1.rajasthan.gov.in 69. mail2.rajasthan.gov.in 70. medicaleducation.rajasthan.gov.in 71. minorityaffairs.rajasthan.gov.in 72. nms.rajasthan.gov.in 73. petroleum.rajasthan.gov.in 74. planning.rajasthan.gov.in 75. ppk.rajasthan.gov.in 76. ppp.rajasthan.gov.in 77. pwd.rajasthan.gov.in 78. rsamb.rajasthan.gov.in 79. rajasthan.gov.in 80. rajasthantourism.gov.in

81. rajasthanwildlife.rajasthan.gov.in 82. cmrelief.rajasthan.gov.in 83. risl.rajasthan.gov.in 84. dst.rajasthan.gov.in 85. rajenergy.com 86. rajftms.rajasthan.gov.in 87. rajind.rajasthan.gov.in 88. rajpanchayat.gov.in 89. rajpolpis.rajasthan.gov.in 90. rajrevboard.gov.in 91. rajsec.rajasthan.gov.in 92. rajshiksha.gov.in 93. rajsico.gov.in 94. rajstamps.gov.in 95. rajtaxboard.gov.in 96. rcsat.rajasthan.gov.in 97. rerc.rajasthan.gov.in 98. rfconline.org 99. ric.rajasthan.gov.in 100. rpa.rajasthan.gov.in 101. rpg.rajasthan.gov.in 102. rsamb.rajasthan.gov.in 103. rshrc.rajasthan.gov.in 104. rsrdc.com 105. rti.rajasthan.gov.in 106. ruidp.gov.in 107. sainikkalyan.rajasthan.gov.in 108. schooleducation.rajasthan.gov.in 109. sdc.rajasthan.gov.in 110. sdri.rajasthan.gov.in 111. seclan.rajasthan.gov.in 112. seclib.rajasthan.gov.in 113. seconline.rajasthan.gov.in 114. secretariatpath.rajasthan.gov.in 115. sje.rajasthan.gov.in 116. smshospital.rajasthan.gov.in 117. stateorg.rajasthan.gov.in 118. tad.rajasthan.gov.in 119. tadapp.rajasthan.gov.in 120. techedu.rajasthan.gov.in

121. testcmis.rajasthan.gov.in 122. testcscmis.emitra.gov.in 123. testeproc.rajasthan.gov.in 124. testitprowl.rajasthan.gov.in 125. transport.rajasthan.gov.in 126. udhrajasthan.gov.in 127. uitbhilwara.rajasthan.gov.in 128. vmts.rajasthan.gov.in 129. waterresources.rajasthan.gov.in 130. watershed.rajasthan.gov.in 131. advgen.rajasthan.gov.in

Websites in SDC

58

RSDC

1. Chief Secretary Office

2. Planning Department

3. Medical and Health Department

4. Khadi Gramodhyog Board

5. Rajasthan Housing Board

6. State Insurance and Provident Fund Department

7. Rajasthan Finance Coorporation

8. Statistics Department

9. Law Department

10. Home Department (Police Application and Site)

11. State Finance Corporation

12. Rajasthan Waqf board

13. Rajasthan Public Service Commission

14. Department of Information Technology

15. Water Resource Department

16. Rajasthan Minority Department

17. Department of Science and Technology

18. Rajasthan State Petroleum Corporation Limited

19. Rajasthan State Dairy Federation

20. Rajasthan Minority Commission

21. Department Panchayati Raj

22. Rajasthan State Road Transport Coorporation

23. Animal Husbandry Department

24. Finance Department

25. Command Area Development

26. Estate Department

27. Fisheries Department

28. Agriculture Department

29. Manpower Department

30. Directorate of Evaluation Organisation

31. Jodhpur Development Authority

32. Rajasthan Police Telecommunication

33. Rajasthan Urban Infrastructure Development Project

34. Tribal Area Development

35. Watershed and Soil Conservation Department

36. Rajasthan State Women's Commission

37. Rajasthan State Open School

38. Rajasthan Foundation

39. Rajasthan Electricity Regulatory Commission

40. Administrative Reforms Department

41. Police Paramarsh Kendra

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Partial list of services under SSDG

59

S.No Department Name Of Service

1 Agriculture Advisory Services for Farmers and FAQ

2 Agriculture Drips, Farm Ponds, Diggi, Pipelines and Sprinklers

3 Agriculture Agriculture Implements

4 Agriculture Input Licenses for Seeds/Fertilizers/Pesticides

5 Agriculture Girl Education Scholarship

6 Agriculture Crop/Weather Insurance

7 Social Welfare Post-metric scholarship to SC/ST/OBC/SBC

8 Social Welfare ANUPRATI Scheme

9 Social Welfare Palanhar Scheme

10 Social Welfare Assistance for Atrocity Victims

11 Social Welfare Panna Dhai

12 Social Welfare Widow's Daughter Marriage Aid

13 Social Welfare Sahyog Yojana

14 Social Welfare Handicap/Disability Certificate

15 Horticulture Drip Irrigation/Sprinkler Irrigation under MIS

16 Horticulture Establishment of New Fruit Orchards under NHM/RKVY

17 Horticulture Creation of Water Resources (Water Harvesting Structures) under NHM/RKVY

18 Horticulture Green House/Shade Net House establishment under NHM/RKVY

19 Horticulture

Nursery/Cold Storage/Pack House/Seed Infrastructure/Vegetable Seed Production and other project based activities under NHM/RKVY

20 Horticulture Medicinal Plant Cultivation under National Mission for Medical Plants

S.No

Department Name Of Service

21 Horticulture Organic Farming/Vermi Compost Unit/Certification

22 Rural Development Registration under NREGA

23 Rural Development Work allotment under NREGA

24 Rural Development Indira Awaas Yojana (IAY)

25 Employment Registration for Employment

26 Employment Renewal of Employment Registration

27 Collectorate New Ration Card

28 Collectorate Duplicate Ration Card

29 Collectorate Caste Certificate

30 Collectorate Domicile Certificate

31 Collectorate SC/ST Certificate

32 Collectorate Pension for old age

33 Collectorate Pension for widow

34 Collectorate Pension for handicapped

35 Collectorate Conversion for Agricultural Land

36 Collectorate Financial Assistance from CM relief fund

37 Collectorate Registration as a voter

38 Land Record Apna Khata

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List of services under eDistrict

60

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S.No. Category Service

1 Certificate 1. Domicile

2 2. Income

3 3. Caste

4 4. Solvency (Hesiyat)

5 5. Birth (Rural)

6 6. Death (Rural)

7 Revenue Court 1. Status Tracking of case

8 2. Daily cause list preparation

9 3. Copy of Final order

10 Government Dues and Recovery 1. Easy payment of Government dues

11 2. Status tracking of Recovery Certificates

12 RTI 1. RTI Services

13 Land Record 1. Land conversion

14 2. Seemagyan / Pathar Gadi

15 Electoral 1. Addition in voter list

16 2. Modification of current details

17 3. Deletion from voter list

18 4. Issue of New voter ID card

19 5. Issue of Duplicate voter ID card

20 6. Surrender of voter ID card

21 Employment 1. Registration in employment exchange

22 2. Cancelation of Registration

23 3. Modifications in the existing registration details.

24 Permission 1. Tree cutting

25 Compensation / relief 1. Compensation against the accident from un-identified vehicle

26 2. Financial Relief in event of fire caused by natural event

27 3. Relief from CM relief fund in case of accident / death

eServices in all districts

G2C • Utility bill payments: Electricity

(DISCOMs) & Water (PHED)

• Digitally signed certificates for caste, bonafide, income and solvency.

• Online applications and payments (RPSC, Panchayati Raj, PWD etc.)

• Request copies of answer sheets (Board of Secondary Education)

B2C • Utility bill payments: Landline

and Mobile (BSNL)

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eServices in selected districts G2C

• Digitally signed copies of Land Records (Newai, Tonk)

• RSRTC roadways online ticketing (Bharatpur, Jaipur)

B2C • Utility bill payments Airtel,

Reliance, Tata, Idea, MTS etc. (12 districts)

• Financial and Insurance services: ICICI (Churu, Jaipur, Jodhpur, Nagaur)

• Online LPG gas booking (Jodhpur)

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Other services in selected districts (Non eServices)

G2C • Collection of dues/fees for

Rajasthan Housing Board (Jodhpur)

• Application for PAN card (Jodhpur)

• Application for Ration card (Alwar, Dausa, Jaipur)

• Application for eGram services (EG1/2) (Churu, Dausa etc.)

B2C • Pre-paid mobile recharge

Airtel, Reliance, Tata, Idea, Vodafone, BSNL etc. (many

districts)

• DTH recharge Tata Sky, Big TV, Dish TV (many districts)

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Capacity Building

64

• Utilization of SeMT

▫ SeMT team recruitment done.

• NISG Training Programs Conducted

▫ Total 11 trainings.

▫ 182 personnel trained

• Computer literacy related trainings

▫ Reimbursement of approx. 7500 employees.

• Training program for State Officers at IIM Indore and Manipal

• Outsourcing budget used for preparing DPRs/RFPs for 12 deptts

RGDPS indicative list of services… • Energy: New connection, Bill correction, Meter change, Electricity

supply…

• PHED: New connection, Bill correction, Meter change, Water supply, Handpump repair…

• Police: Verification for Passport, Acquire copy of FIR, Armed license renewal…

• Health & Health Education: Various health schemes, Disability certificate, Post-mortem report, Various licenses….

• Revenue: Copy of Land record, Agricultural land transfer, Conversion services …

• Others: Birth/Death/Marriage certificates, Caste/Bonafide certificates, Community center reservation, Lease completion certificate, BPL/APL ration card, Pension, EMD/SD refund…

65

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