e-government: the belgian vision and experience frank robben general manager crossroads bank for...
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E-government:the Belgian vision and experience
Frank RobbenGeneral manager Crossroads Bank for Social SecurityStrategic advisor Federal Public Service for ICTSint-Pieterssteenweg 375B-1040 BrusselsE-mail: [email protected]: http://www.law.kuleuven.ac.be/icri/frobben
Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
2 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
What is E-government ?
E-government is a continuous optimization of service delivery and governance by transforming internal and external relationships through technology, internet and new media
external relationships- government <-> citizen
- government <-> business internal relationships
- government <-> government
- government <-> employees all relationships
- are bidirectional
- can be within a country or border-crossing
3 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
E-government: a structural reform process
ICT is only a means by which a result may be obtained
E-government requires- change of basic mindset: from government centric to
customer centric- re-engineering of processes and end-to-end integration of
these processes- considering information as a strategic resource for all
government activity
4 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
E-government: a structural reform process (ctd)
E-government requires (ctd)- co-operation between
• governmental institutions: one virtual electronic government, with respect for mission and core tasks of each governmental institution and government level
• co-operation between government and private sector
- adequate legal environment elaborated at the correct level- interoperability framework: ICT, security, unique identification
keys, harmonized concepts- implementation with a decentralized approach, but with co-
ordinated planning and program management (think global, act local)
- adequate measures to prevent a digital divide
5 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Customer centric
unique declaration of every event during the life cycle/business episode of a customer and automatic granting of all related services
delivery of services that cannot be granted automatically to a customer- in an integrated way (information, interaction, transaction)- re-using all available information- in a personalized way (look & feel and interface, content,
personalized support)- or at least based on the way of thinking of the customer
group (life events, business episodes, life styles, target groups)
6 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Customer centric (ctd)
declaration of events and service delivery via an access method chosen by the customer- application to application- file transfer- various end-user devices
• PC, GSM, PDA, digital TV, kiosks, …
- use of intermediaries- accessible to disabled
use of integrated customer relation management tools contact center
7 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Re-engineering and integration of processes
need for re-engineering of processes- within each government institution- within each government level- across government levels and between government- between government and his customers
need for end-to-end integration of processes: concept of value chains for the customers- lack of integration leads to
• overloading of the citizens/companies– multiple collection of the same information by several governmental
institutions– no re-use of available information– avoidable contacts with citizens/companies due to multiple, unco-ordinated
quality checks• waste of efficiency and time• suboptimal support of the policy made by government• higher possibilities of fraud
8 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as a strategic resource
respect of basic principles concerning- information modelling- unique collection and re-use of information- management of information- electronic exchange of information- protection of information
9 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource
information modelling- information is being modelled in such a way that the model
fits in as close as possible with the real world• definition of information elements• definition of attributes of information elements• definition of relations between information elements
- information modelling takes into account as much as possible the expectable use cases of the information
- the information model can be flexibly extended or adapted when the real world or the use cases of the information change
10 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
unique collection and re-use of information- information is only collected for well-defined purposes and in
a proportional way to these purposes- all information is collected once, as close to the authentic
source as possible- information is collected via a supplier-chosen channel, but
preferably in an electronic way, using uniform basic services (single sign on, arrival receipt of a file, notification for each message, …)
- information is collected according to the information model and on the base of uniform administrative instructions
11 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
unique collection and re-use of information (ctd)- with the possibility of quality control by the supplier before the
transmission of the information- the collected information is validated once according to an
established task sharing, by the most entitled institution or by the institution which has the greatest interest in a correct validation
- and then shared and re-used by authorized users
12 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
management of information- information in all forms (e.g. voice, print, electronic or image)
is managed efficiently through its life cycle- a functional task sharing is established indicating which
institution stores which information in an authentic way, manages the information and keeps it at the disposal of the authorized users
- information is stored according to the information model- information can be flexibly assembled according to ever
changing legal notions- all information is subject to the application of agreed
measures to ensure integrity and consistency
13 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
management of information (ctd)- every institution has to report probable improprieties of
information to the institution that is designated to validate the information
- every institution that has to validate information according to the agreed task sharing, has to examine the reported probable improprieties, to correct them when necessary and to communicate the correct information to every known interested institution
- information will be retained and managed as long as there exists a business need, a legislative or policy requirement, or, preferably anonimized or encoded, when it has historical or archival importance
14 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
electronic exchange of information- once collected and validated, information is stored, managed
and exchanged electronically to avoid transcribing and re-entering it manually
- electronic information exchange can be initiated by• the institution that disposes of information• the institution that needs information• the institution that manages the interoperability framework
- electronic information exchanges take place on the base of a functional and technical interoperabilty framework that evolves permanently but gradually according to open market standards, and is independent from the methods of information exchange
Information as strategic resource (ctd)
15 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
electronic exchange of information (ctd)- available information is used for the automatic granting of
benefits, for prefilling when collecting information and for information delivery to the concerned persons
16 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
protection of information- security, integrity and confidentiality of government
information will be ensured by integrating ICT measures with structural, organizational, physical, personnel screening and other security measures according to agreed policies
- personal information is only used for purposes compatible with the purposes of the collection of the information
- personal information is only accessible to authorized institutions and users according to business needs, legislative or policy requirement
- the access authorisation to personal information is granted by an independent institution, after having checked whether the access conditions are met
- the access authorizations are public
17 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information as strategic resource (ctd)
protection of information (ctd)- every concrete electronic exchange of personal information
is preventively checked on compliance with the existing access authorisations by an independent institution managing the interoperability framework
- every concrete electronic exchange of personal information is logged, to be able to trace possible abuse afterwards
- every time information is used to take a decision, the used information is communicated to the concerned person together with the decision
- every person has right to access and correct his own personal data
18 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Changes of the legal environment
organization of integrated information management and electronic service delivery- functional task sharing on information management- obligation to respect unique data collection from the customer- obligation to exchange information in an electronic way- permission or obligation to use unique identification keys
harmonization of basic concepts ICT-law: only basic principles, technology-neutral, but
not technology unaware- data protection- public access to information- electronic signature- probative value
19 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Interoperability framework
goal: to guarantee the ability of government organizations and customers to share information and integrate information and business processes by use of- interoperable ICT: technical and functional- common security framework- common identification keys/sets for every entity- harmonized concepts and data modelling
20 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Preventing digital divide
no creation of information haves and information have-nots
possible measures- promoting automatic granting of services- electronic services are (for the time being) considered as
extra services, tradional services remain- access to electronic services in public places- role of intermediaries and front office organisations- education and life-long learning- promoting usability of portals and websites
21 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Implementation in Belgian federal government
thorough reform of the federal government E-government
- co-operation agreement between government levels- network of service integrators- towards integrated portal environments- unique identification keys for citizens and companies- electronic identity card- security framework
22 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
4 pillars of the reform project
New OrganisationalStructure
New ManagementCulture
New Vision on HRM
NewWays ofWorking
Better employer
&Better service
23 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
4 pillars of the reform project
new organisational structure- new federal organization chart: 10 vertical and 4 horizontal
Federal Public Services (FPS) (a.o. ICT)- new structure within each FPS- new way of collaboration between the administration and the
political level new management culture
- mandate system for managers• more autonomy in managing own means• evaluation based on the degree of realisation of the objectives
- focus shifts to control during and after instead of before- new evaluation system: management is responsible for the
development of its employees and for open communication
24 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
4 pillars of the reform project
new vision on HRM- new organization
• horizontal FPS P&O with local units in each FPS• collaboration in a virtual matrix
- new HR policy• recruitment and selection• new career• learning organization
new way of working- business process re-engineering projects in every FPS- creation of change agents- creation of external communication tools
25 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Co-operation agreement
co-ordinated, customer oriented service delivery guarantee that a citizen/company can use the same tools
- terminal- software- electronic signature
guarantee of a unique data collection from the citizen/company with respect for the partition of competences between
government levels agreements on common standards mutual tuning of portals, middleware, websites and back offices use of common identification keys and electronic signature mutual tuning of business processes when necessary gradual mutual task-sharing on data storage in authentic form common policy on SLA’s and security
26 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Network of service integrators
InternetInternet
Extranetregion or
community
Extranetregion or
community
Extranetsocial
security
Extranetsocial
security
Servicesrepository
SSI
SSI
SSI
FPS
FPS
Servicesrepository
FedMAN
FPS
R/CPS
R/CPS
Servicesrepository
PublilinkPublilink
Municipality Province
Municipality
Servicesrepository
Serviceintegrator(BCSS)
Serviceintegrator(FEDICT)
Serviceintegrator
27 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Network of service integrators (ctd)
functions of service integrators (FEDICT, CBSS, …)- secure messaging
- business logic and work flow support
- directory of authorized users and applications• list of users and applications
• definition of authentication means and rules
• definition of authorization profiles
– which service is accessible to which type of user/application for which persons/companies in which capacities in which situation and for which periods
- directory of data subjects• which persons/companies in which capacities have personal files in which
institutions for which periods
- subscription table• which users/applications want to receive automatically which services in which
situations for which persons in which capacities
28 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Portal sites: actual situation
customers•citizens•companies
suppliers
partners
employeesintermediaries
PORTAL A•single sign on•personalization•user groups•multi-channel•aggregation
back-endsystems, e.g.•ERP•groupware•DB’s•applications
businessintelligence
contentmanagement
directory
PORTAL B•single sign on•personalization•user groups•multi-channel•aggregation
back-endsystems, e.g.•ERP•groupware•DB’s•applications
contentmanagement
businessintelligence
directory
29 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Portal sites (ctd)
need to strike the right balance between roles in delivering e-government services: not a single, but many one-stop shops (public and private)
Government ASP’s
Leading portals
Local service providers
Banks
Associations
…
Government own portals
Government-hosted community sites
Content and Services
Public Private
Private
Public
Channel PPP
Source: Andrea Di Maio - Gartner
30 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Portal sites (ctd)
public institutions need to concentrate on core activities, such as- information
• modular• up to date• information blocks concerning public services• with standardized metadata• based on standardized thesauri• in generally accessible content management systems• with separation between content and metadata (reuse, don’t rewrite)• that can be submitted to automatical re-indexation
- transactions• applications that can be easily integrated in private or public portal sites
31 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Portal sites (ctd)
public portals should have added value- integration of services
• information• work flow based on life events of the customers• integration with work flow of customers
- coordinated basic services for customers• single sign on• ticketing• logging• notification service• …
- multi channel enabling- citizen/company relation management- contact center
32 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Portal sites: to be situation
customers•citizens•companies
suppliers
partners
employeesintermediaries
PORTAL B•single sign on•personalization•user groups•multi-channel•aggregation
back-endsystems, e.g.•ERP•groupware•DB’s•applications
contentmanagement
businessintelligence
PORTAL A•single sign on•personalization•user groups•multi-channel•aggregation
back-endsystems, e.g.•ERP•groupware•DB’s•applications
businessintelligence
contentmanagement
directory directory
33 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Unique identification keys
citizens- generalization of the use of the social security number
(national register number or CBSS-number)- (electronically) readable from the electronic identity card- controlled access to basic identification data in National
Register and CBSS
companies- unique company number (based on VAT-number)- unique number for every plant of business- generalized access to basic identification data in Company
Register
regulation on data interconnection
34 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Unique identification keys (ctd)
characterictics- unicity
• one entity – one identification key• same identification key is not assigned to several entities
- exhaustivity• every entity to be identified has an identification key
- stability through time• identification key doesn’t contain variable characterics of the identified
entity• identification key doesn’t contain references to the identification key or
characteristics of other entities• identification key doesn’t change when a quality or characteristic of the
identified entity changes
35 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Electronic identity card
retained functions- visual and electronic identification of the holder- electronic authentication of the holder via the technique of
the digital signature- generation of electronic signature via the technique of the
digital signature (non repudiation)- proof of characteristics of the holder via the technique of the
digital signature on the initiative of the holder- only identification data storage- no electronic purse- no biometry
36 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Organization model
government chooses card producer and certification authority issuing the identity certificates as a result of a public call for tenders
the municipality calls the holder for the issuing of the electronic identity card
the municipality acts as registration authority for 2 certificates: authentication and electronic signature
2 key pairs are generated within the card at production time and the private keys are stored within the chip of the card
37 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Organization model (ctd)
the 2 certificates are created by the certification authority, but published only when the holder agrees
the use of the private keys within the chip needs an activation of the card by a municipal official using his PUK2 and the PUK1 sent to the holder
first authentication within one session (first private key) and every generation of an electronic signature (second private key) requires the PIN code of the holder
the second private keys and the identity certificate on the electronic identity card can be used to generate an electronic signature within the scope of E-government applications which require such a signature
38 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Organization model (ctd)
the electronic identity card contains the necessary space to store other private keys associated to attribute certificates that holder can obtain at the certification authority of his choice
39 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Organization model (ctd)
CM/CP/CI
VRKVRK
BullBull
CA
CA
ERA
Matti
Meikäläinen
PIN &
PUK
1-code
1
102
3
6
7
9
5
4
8
40 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Security framework
issues- confidentiality- integrity- availability- authentication- autorisation- non-repudiation- audit
measures- institutional measures- organizational and technical measures based on (extended)
ISO 17799- legal measures
41 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Security framework: institutional measures
no central data storage independent Control Committee, assigned by Parliament
- supervision of information security- authorizing the data exchange- complaint handling- information security recommendations- extensive investigating powers- annual activity report
preventive control on legitimacy of data exchange by service integrator according to authorizations of the independent Control Committee
information security department in each government institution specialized information security service providers working party on information security
42 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Security framework: extended ISO 17799
security policy security organization asset classification and control personnel security physical and environmental security computer and operations management access control system development and maintenance specific measures with regard to the processing of personal data business continuity planning compliance communication towards the public opinion concerning the
security policy and the measures with regard to security and privacy protection
43 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Security framework: legal measures
obligations of the controller- principles relating to data quality- criteria for making data processing legitimate- specific rules for processing of sensitive data- information to be given to the data subject- confidentiality and security of processing- notification of the processing of personal data
rights of the data subject- right of information- right of access- right of rectification, erasure or blocking- right of a judicial remedy
penalties
44 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
A case study: Belgian social security sector
principles have been implemented under co-ordination of the Crossroads Bank for Social Security, in co-operation with 2.000 public and private social security institutions
functional and technical interoperability framework is functioning- between these institutions- between these institutions and all employers
every socially insured person has a unique identification key throughout the whole social security sector and an electronically readable social identity card containing this identification key
45 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Interoperability within social security
CrossroadsBank for
Social Security
FEDICT &Rijksregister
rva
riziv
cimire
rvpdosz
rjv
fbz
fao
adp
rkw
hvz
rsvz
rszpporszfod
sz
intermutual.netwerk
fodw,a & so
fondsen
bestaansz
ek.
interUInetwerk
46 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Reference directory
serves as a base for organization of information flows structure
- directory of persons: what persons in what capacities have personal files in what social security institutions for what periods
- data availability table: what data are available in what social security institutions for what types of files
- access authorization table: what data may be transmitted to what institutions for what types of files
functions- routing of information- preventive access control- automatic communication of changes to information
47 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Information servers
information servers- directory of persons of the Crossroads Bank- National Register- Crossroads Bank Registers- work force register- wages and working time database (LATG) of the ONSS- employers directory (WGR) of the ONSS- database of contribution certificates- SIS-card and professional card registers
services offered- interactive consultation- batch consultation- automatic communication of updates
48 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
National Register - CBSS Registers - past situation
National Register
Municipalities
49 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
National Register - CBSS Registers –present situation
National Register
Municipalities
50 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Preprocessed messages
preprocessed messages- beginning/end of labour contract, beginning/end of self-employed activity- contribution certificates medical care (employees, self-employed, beneficiaries
of social security allowances)- unemployment benefits – career break- allowances for incapacity for work (health care, accidents at work, occupational
disease)- young unemployed- allowances to the handicapped- guaranteed income – social support- people suffering from long-term illness- social exemption- fiscal exemption- derived rights (e.g. tax reduction/exemption, free public transport, ...)- special contribution for social security- solidarity contribution on old age pensions- migrant workers- …
51 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Preprocessed messages
services offered:- batch consultation- automatic communication of messages
52 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
ONSS INAMI
Employer
Employees
Sickness funds
Control
Contribution certificate health care sector –past situation
53 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
INAMI
Control
KSZ-BCSS
ONSS
Employer
Employees
Sickness funds
Contribution certificate health care sector - present situation
54 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Derived rights in tax affairs
a number of people are entitled to an increased refund of the costs for medical care
moreover, a number of municipalities and provinces grant these persons reductions or even exemptions of the taxes
55 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Sickness fund
Derived rights in tax affairs - past situation
56 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
CBSS
sickness fundsnetwork
Derived rights in tax affairs - present situation
57 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
242.476.481of exchanged
messages in 2002
1 10 100 1000 10000 100000 1000000 10000000 100000000
Database on wages and working time 63.566.469 Database on wages and working time 63.566.469National Register / Crossroads Bank Register 59.242.296National Register / Crossroads Bank Register 59.242.296
Number of exchanged messages
DIMONA (immediate declaration of employment) 45.947.874DIMONA (immediate declaration of employment) 45.947.874Contribution certificates 13.655.104Contribution certificates 13.655.104Fiscal exemption 10.949.492 Fiscal exemption 10.949.492 Increase Reference Directory 8.183.178Increase Reference Directory 8.183.178Special contribution 7.091.010Special contribution 7.091.010Unemployed persons / persons in career break 6.059.158Unemployed persons / persons in career break 6.059.158Tax reduction / exemption 5.532.952Tax reduction / exemption 5.532.952OASIS 5.441.466OASIS 5.441.466Social exemption 3.875.656Social exemption 3.875.656Nominal control cards 3.396.698 Nominal control cards 3.396.698 Incapacity for work 2.623.667Incapacity for work 2.623.667Deductions on pensions 2.260.265Deductions on pensions 2.260.265Preventive breast screening 1.170.195Preventive breast screening 1.170.195Consultation directory of persons 1.063.683Consultation directory of persons 1.063.683SIS / SAM cards 880.357SIS / SAM cards 880.357Young unemployed 355.312Young unemployed 355.312Automatical pension application 262.172Automatical pension application 262.172Long-term illness 215.624Long-term illness 215.624Flemish care insurance 174.918Flemish care insurance 174.918Self-employed 164.267Self-employed 164.267Public transport pass 113.494Public transport pass 113.494Guaranteed income 77.049Guaranteed income 77.049Migrant workers 55.739Migrant workers 55.739VMM 45.072VMM 45.072Handicapped 37.314Handicapped 37.314Certificates Dioxin 5.048Certificates Dioxin 5.048
58 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Some figures
14,9 million different persons known in person directory
on an average, every person is known in 5,61 sectors response time on-line messages:
question CBSS question
answer answer94,1 % in < 1 sec99,6 % in < 2 sec
99,3 % in < 4 sec
59 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Social security card
functions- reliable, electronically readable identification card in the
hands of each social insured person, that contains the unique social security identification number
- electronic support owned by every social insured person, containing information on his social security status needed by bodies not connected to the social security network
• first application: proof of health care insurability status to health care professionals applying the third payer rule
protected memory chip card having a capacity of 8 kbits, respecting ISO 7816.1-7816.5
delivered to every insured person (10.000.000 cards)
60 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
1234567890
Social security card
nameChristian namedate of birthsexsocial security numberperiod of validity of the cardcard number
sickness fundsickness fund registration numberinsurance periodinsurance statussocial exemption status
other data to be added in the future, if useful
key 1
key 2
61 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Social security card - example 1
Social identity card
Decryption card
CBSS
in chemistries
and hospitals
Sickness fund 3
Sickness fund 1
Sickness fund 2CIN
62 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Social security card - example 2
ONSS
EMPLOYER
CBSS
63 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Interoperability outside social security
Backbone
Internet
FW
R
R
FW
FedMAN
R
R
R
R
FW
R
R
FW
Access servers
Internetservices
RR
FW
R
R
R
FW
R
R
FW
Crossroads bank for social
security
FW
R
R
Other extranets
Publilink
64 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Social security portal
65 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Integrated service delivery
common basic services (e.g. single sign on, notification
information several categories of transactions
- transactions at the beginning or the end of employment (DIMONA)
- quarterly declaration of wages and working time- transactions when a social risk occurs- transactions in order to manage information about yourself- transactions in order to control the quality of the service
delivery process- ...
66 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Integrated service delivery (ctd)
harmonized concepts harmonized data model and XML-schemes self-service and personalization customer relation management contact center
67 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Work forceregister
Data-base
Specialwork force
register
Indivudualdocument
Studentscontract
Inspection
Employmentcontract
SimplificationSimplification
OnOn linelineconsultaticonsultationon
ONSS
Work forceregister
Transactions at beginning/end of employment
68 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Immediate declaration of employment
can only be done electronically via- social security portal- FTP/MQSeries- interbanking network- vocal server
24/7 offers the employer a key to on-line consultation and
correction- of the database on employment- by using a electronic certificate, of the database concerning
wages and working time and other derived databases- concerning his employees and the period of employment
69 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Quarterly declaration wages & working time
ONSS
ONP
ONVA
Employer
old age pension
holiday payCBSS
ONEM
INAMI
ONAFTS
FAT
FMP
SimplificationSimplificationActiviteit 3
Activiteit 2Activiteit 1
one electronicdeclaration
70 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Quarterly declaration wages & working time
can only be done electronically via- social security portal- FTP/MQSeries- interbanking network
24/7 can, by using an electronic certificate
- be consulted and corrected on-line by the employer- concerning his employees and the period of employment
71 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Electronical declaration of social risks
past situation: multiple collection of information by using various, complex, not co-ordinated paper forms
72 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Electronical declaration of social risks
actual situation- limitation of the collected information to the information not
yet available at other public services (abolition or at least significant simplification of forms)
- unique collection of information from the employer- in a standardized way across all social security institutions- can be done on paper or electronically (24/7) via
• social security portal• FTP/MQSeries• interbanking network
- uniform instructions
73 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Time frame
operational- DIMONA and on-line consultation of work force register- declaration of temporary employment of foreign employees in
Belgium- electronical declaration of temporary unemployment- electronical declaration of building yards- on-line consultation of overdue payments of social security
contributions by an employer- electronical declaration of beginning of part-time job- electronical declaration of accident at work- documentation, instructions, test cases and XML-schemes
concerning transactions that will be available during the next 2 years
74 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Time frame
april 2003- multifunctional declaration of wages and working time data
end 2003- electronical application for temporary removal from work of a
pregnant employee
- electronical declaration of resumption of work after an accident at work
- electronical application for allowances in case of incapacity of work
- electronical declaration of resumption of work after a period of incapacity of work
end 2004- electronical application for unemployment benefits
- electronical application in case of pre-pension scheme (early retirement)
75 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Critical success factors
E-government as a structural reform process- process re-engineering and integration
- back-office integration for automatic granting of services
- integrated and personalized front-office service delivery support of and access to policymakers at the highest level co-operation between all actors concerned based on repartition
of tasks rather than centralization of tasks quick wins combined with long term vision focus on more efficient and effective service delivery rather than
on the fight against fraud respect for legal repartition of competences between actors legal framework creation of an institution that stimulates and co-ordinates
76 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Most important barriers
privacy and security average public sector project is more complex than
average private sector project, due to- interaction with a larger number of stakeholders (elected
officials, public employees, members of interest groups, voters, tax payers, recipients of public services, other governmental institutions, other government levels, …)
- execution in a less stable environment
complexity of BPR in a government environment race for quick wins (cf surveymania) doesn’t stimulate
development of well conceived systems based on re-engineering
77 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Most important barriers
public sector tends, perhaps for reason of prestige, to favour tailor-made, high-risk, state-of-the-art solutions even when alternative, off-the-shelf, cheap, tried and tested systems are available
in the public sector, there is typically no financial margin of value to be added by innovation
intermediaries often perceive e-government as a threat
skills and knowledge
78 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
Most important barriers
need for radical cultural change within government, e.g.- from hierarchy to participation and team work- meeting the needs of the customer, not the government- empowering rather than serving- rewarding entrepreneurship within government- ex post evaluation on output, not ex ante control of every
input
79 24/03/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)
More info
Crossroads Bank for Social Securitywww.ksz.fgov.be
FEDICTwww.fedict.be
portal sites- federal portal: www.belgium.be- social security portal: www.socialsecurity.be
Th@nk you !
Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)