e mail etiquettes
DESCRIPTION
TRANSCRIPT
E-mail EtiquettesA professional & personal communication need
‘Leadership and communication are
inseparable. You can’t have one
without the other.’ ---Claude I.
Taylor
E-mail Etiquettes
email - a system of world-wide electronic communication in which a computer user can compose a message at one terminal that can be regenerated at the recipient's terminal when the recipient logs in; "you cannot send packages by electronic mail"
Use of e-mails
Information Exchange
Brainstorming and Problem Solving
Record Keeping
Group Work
Staying in Touch Professionally
Staying in Touch Socially
Transmitting Documents
Etiquette
The practices and forms prescribed by social convention or by authority.
General E-mail Etiquette Rules
ALL CAPS IS CONSIDERED SHOUTING So is over punctuating!!!!!! Not using capitalization or punctuation makes e-mail hard to read Text messaging abbreviations r confusing 2 ur co-workers Avoid emoticons Explain Acronyms Check spelling and grammar before sending Keep slang at a minimum Intimation email prior sharing of huge attachments Acknowledgment for received emails E-mail continuity Formatting Use of appropriate Subject
Building better e-mails
Strengthen the Subject
Sculpt the body
Strengthen the Subject
Use Keywords in Subject line
Action: Prepare Reports for Sales Meeting on January 13.
Info: Update on Reports
Confirmed: Reports will be ready for review on January
8th
Delivery: Reports for January 13th Sales Meeting
Entire message in subject line
January 13th Sales Meeting Reports looks good (eom)
Sculpt the Body
Break message into sections
Action summary – What is the point of the e-mail
Background – Detail, but organize into
▪ Key points
▪ Definitions
▪ If audience is in the know do not go into complete history
Close – Next steps or actions items
If you include attachments give explanation of what they
are.
Rules
3 Volley Rule
If a topic is bounced back and forth more than 3 times it is time
to pick up the phone or schedule a meeting.
24 Hour Rule
It is okay to write a heated e-mail, just wait 24 hours before
you send it.
The E-mail Drawbacks
Daily approximately 180 billion emails are sent
An estimated 100 billion of these emails may be unsolicitedUnwanted email
PhishingAppear to be from legitimate site, businessesRequest personal or financial informationOnly work if you click or respond, best to just delete
SpamAds and scamsReplying or unsubscribing validates your address for more spamDo not reply, delete email
Virus Installed software without knowledge or consentComputer use monitored and controlledYou must click or open program to infect
Unwanted Use
What is the point of these E-Mails? Money - #1 reason Selling information on black market ▪ Health Care – approximately $50 per account▪ Credit Cards – approximately $2-3 per account
Who is behind this? Average hackers/scammers Organized criminals
Wording to make you feel that you have to comply or you cannot access
your money.
Leaves no way to contact someone to verify
authenticity.
No specific time to comply
When you hover over links you see that they don’t go
to where you expect them.
Never open an attachment from
someone you do not know.
Support groups will never ask for you to send you
user id and password via e-mail
Thank you e-mail
Hi All,
Hope you have enjoyed this Program.
Thanks & Regards,You Know me!!