e retail detailed-overview

Click to edit Master title style Agenda

2

ERetail Overview

Master Data Management

Cost Price Management

Procurement Management

Warehouse Management

•Overview

•Features

•Supported Business Lines

•Organizational Hierarchy

•Merchandising Hierarchy

•SKU Management

•Vendor Management

•Transporter Management

•Regular Pricing

•Promotions Pricing

•Purchase Order Creation

•Store Orders

•Suggested Orders/Auto Replenishment

•Purchase Order Revision

•Set Up Data

•Inbound Management

•Outbound Management

•Inventory Management

•Stock Commitment

©2012. Private and Confidential


SaaS based Retail Product covering following functional Areas

Returns/Reverse Logistics Management

Merchandising Management

Inventory Management

Multi Channel Sales Order Management

CRM


BI & Analytics

3

Overview


Click to edit Master title style Overview

4 ©2012. Private and Confidential


5

Features

Open Source based SaaS Product

Database Agnostic. Works with MYSQL, Oracle, SQL Server

Multi Language, Multi Currency

Multi Company, Multi Location

Enterprise Level to view consolidated reporting & KPI’s



6

Features

Rule Based Order Management

Modular, Flexible and Easily Customizable

SOA based architecture

Supports Multiple Browsers like Internet Explorer, Mozilla Firefox, Google Chrome.



7

Supported Business Lines

Apparels

Pharmaceuticals

White Goods

Home Furnishing

Fashion & Accessories

Footwear



8

ERetail Overview





•Overview

•Features




•SKU Management



•Regular Pricing



•Store Orders



•Set Up Data




•Stock Commitment


Click to edit Master title style Master Data Management

9

Product

Merchandising Master Management

Product Vendor


Click to edit Master title style Master Data Management

10

Organization Hierarchy

Company

Region

Zone

Sub-Zone

Merchandising Hierarchy

Division

Department

Category

Sub-Category

Class

Sub-Class



e-Retail supports multi company, locations like HO, RO, Stores and Warehouse

N levels of Organization Hierarchy can be defined

Provision of defining Base Currency and Base Language for every Organization

Provision for defining costing Methods for each Company

11


Organization Hierarchy



e-Retail supports n levels of Merchandising Hierarchy

Any level of hierarchy can be made active or inactive

Tree view provided for ease of access to any level of hierarchy

Ability to define Store groups for logical operations like price, cost change, promotions etc

12


Merchandising Hierarchy



Multiple Suppliers

Multiple Barcodes

Location-level costing

Flexible UOM

(Each, Case, Liter, Meter)

Variants

(Color, Size)

Weights & Dimensions

SKU Images

Replenishment

Attributes

Attributes (Brand,

Manufacturer, Product Type,

etc.)

13


SKU Master Highlights



SKU Maintenance

Detailed SKU creation

SKU created can be pushed to any third part application

SKU Company Link

Single SKU linking to Multiple companies

SKU UOM & case

packs

SKU Vendor Link

14


SKU Management



Multiple Bar-Codes (UPC)

can be defined for an item

All standard UPC Types (EAN-13, EAN-8, UPCA, GTIN, etc.) supported

One of the multiple UPC’s is set to Default for reporting purposes

UPC Status

15


SKU Bar Code



Association of items with stores/warehouse

Easy to operate functions to range and de-range items

Easy search by company and stores

Replenishment parameters (Replenishment cycle, MBQ etc)

Preferred Vendor

SKU Distribution type (DSP, Flow through etc)

16


SKU Ranging & Loc details



Contact Information

(Multiple Contacts)

Payment Terms

Primary Currency

Returnable Flag

Documents Attachment

Company Details

(Address, Contact,

CST, VAT)

Bank Details

(Bank Name, Acc #, MICR

Code)

Replenishment Specs (Order Day, Lead Time)

17


Vendor Management



Vendor details like payment terms, name, Bank details, VAT no etc

Work flow for vendor registration

Document soft copies can be attached

Vendor item association

Vendor schedule can be defined for replenishment

Vendor deals

18


Vendor & Linked Details



Ability to define multiple transporter

Transporter document can be attached

Can linked with transporter systems for tracking waybill no or POD

19


Transporter Maintenance



Ability to define multiple customer type like Walk-in, B2B etc.

Costing and pricing can be defined at customer type level

Multiple shipping address can be created

Contract documents (if any) can be attached

20


Customer Maintenance



Currency data

Tax Management

Multi level tax

Tax zones

Tax category

Excise duty

Reason codes

Mfg & Brands

UOM Master

21


Other Reference Data



22

ERetail Overview





•Overview

•Features




•SKU Management



•Regular Pricing



•Store Orders



•Set Up Data




•Stock Commitment



Two types of Price/Cost changes:

Regular (Permanent)

Promotions (Temporary and has higher Priority)

Price/Cost changes can be applied by:

All Stores

Price Zones

Store Groups

Single Store

Price/Cost changes can be applied to:

Item Groups

Single Items

23

Cost/Pricing Management



e-Retail can maintain Company as well as Location level pricing for each SKU

Permanent change to Retail price of a SKU

Start Date can be defined

Easy search of price change events by SKU code, Site Loc, Priority

24


Regular Pricing



Temporary change to retail

price of a SKU

3 phases to create promotion:

Setting up promotion

On the locations

On items/Hierarchy

Start Date and End Date

can be defined

Supports multiple methods:

Line level (Amount Off, Percent Off, Fixed Price)

Multi level

Bill Level (Invoice) 25


Promotions Pricing



26

ERetail Overview





•Overview

•Features




•SKU Management



•Regular Pricing



•Store Orders



•Set Up Data




•Stock Commitment



27


Manual Orders

Single Location

Multi Location

Pre distributed PO

Auto PO

Store Replenishment

PO from Sales Order consolidation

PO Revisions

Work flow approvals



Following types of PO can be raised in e-Retail

Outright

Consignment

Blanket

Sale or Return

Automatic Status Updation

PO Report

Multilevel Approval process supported

28


Purchase Order Creation



Vendor

Ordering

Schedules

Item/Location

replenishment

parameters

Stock

Inventory,

Sales Issues

Generate

suggested

store requests

Purchase

Orders

Determine

Source

Warehouse

Transfers

Modify and

confirm

suggested

store

Requests

Determine

Indent edit?

Identify

vendors

To Order from,

Items to Order,

Calculate SOQ

Modify and

confirm

suggested

store Requests

Store Back

Office

No

Direct Store

Purchase

Flow – Through

Put - Away

Yes

Merchandising System


Store Orders



Identify Vendors scheduled for ordering

Identify Item/ Locations for which Order needs to be generated

Calculate Suggested Orders based on following parameters

Min Stock Level - Minimum Stock for the SKU to be kept at a location

ADS - Average Daily Sales of the SKU at the Store for the past x days (Configurable)

Lead Time - Average time taken by the Vendor to fulfill an order

RC - Replenishment cycle for the Supplier

SOO - Stock that is already on Order for the SKU

SOH - Current Stock on Hand for the SKU

30


Suggested Ordering/Auto Replenishment



Request amend of single or multiple items against a Confirmed PO, at once.

Capture & manage Amend Information (Amend Order Qty, Cost, Tax Structure, Price, etc)

PO Amend requests are processed through approval work-flow and changes are written to PO for approved requests.

31


Purchase Order Revision



32

ERetail Overview





•Overview

•Features




•SKU Management



•Regular Pricing



•Store Orders



•Set Up Data




•Stock Commitment



Warehouse Management System

33 ©2011. Private and Confidential

PO/ Inbound Maint.

PO/ASN Maint.

Work Order- Repair/Maint

Return Process Initiated

Return Item

Received

Zones & Locations

Bin Mgmt

Inventory Ageing

Put Away/

Cross Doc

Inventory Management

Order Fulfillment

Inventory return to

warehouse

Inbound Inventory

Management Outbound

Reverse Logistics

Receiving

Delivery Challan /Invoice

Picking

Order Allocation


Zone Setup

Bin Setup

SKU Zone Assignment

– Assigning SKUs to Zones and auto allocation to Bins

Provision to define receiving validation

Provision to break down SKUs to lottables

34


Setup Data



Receiving can be done either manually or by using barcode scanner

Multiple receiving can be done against PO

Inbound Quality Check

Header as well as grid level editing possible

Search effectively using multiple filtering criteria

Generate SKU Labels

35


Inbound Maintenance



Batch is a combination of SKU Code, Price, Mfg. Lot No, Expiry Date, Mfg. Date etc.

A store can have multiple batches for single Item at the same time, i.e. the following combinations can coexist at a Store

Items Inventory maintained at Item-Batch level along-with Item level

36


Batch/Lot Management

Batch No SKU Code Price Mfc Lot No Expiry Date

1 500001 80 - -

2 500001 100 - -

3 500002 25 100000749 31/12/2008

4 500002 25 100004567 30/04/2009

5 500003 50 1207

6 500003 50 1007



Order Allocation can be

done either

Automatically

Manually

Stock can be allocated

either for

Individual Orders

Bulk Orders

37


Stock Commitment



Orders can be partially or completely picked

Picklist can be generated either for a single order or for multiple orders

Picking Methods:

Pick by order

Pick by customer

Pick by SKU

Interactive color indications for different user actions

38


Picking



Orders can be packed either partially or completely

Orders can be split into two deliveries before packing

Provision of assigning tracking number of transporter automatically

Interactive color indications for different user actions

39


Packing



Multiple orders can be shipped at one click

On confirmation of Delivery, user can also update the Proof Of Delivery comments

Reverse Shipment option provided in case of order cancellation before shipping

40


Shipping



System also supports

Inventory Move by using Barcode scanner

User can view the History data of the inventory moved

Inventory Viewing can be done as:

By SKU

By SKU Bin

By SKU Bin Lot

By SKU Bin Lot ID

41


Inventory Move



Stock Adjustment as

Inventory Reduce

Inventory Increase

Multiple SKUs can be adjusted at once

Stock Adjustment possible at Batch level

Easy Search on SKU Code, Adjustment Date, Bin, Reason of Adjustment

Configurable Reason codes

42


Stock Adjustment



Performs the function of

Temporary Issue of goods for

Repair/Maintenance

Internal Work:

QC

Production

Copywriting

The issuing and return can

be done using the same screen

43


Reverse Logistics


Click to edit Master title style Agenda contd..

44

Sales Order Management

Stock Transfer Management

Returns Management

Customer Relationship Management(CRM)

Dashboard & Reports

•Sales Order Maintenance

•Stock Ledger and Average Cost

•Transfer Out/Transfer In

•Vendor returns

•Sales Order Return

•Set Up Data




•Stock Commitment

•Ticketing Call center Management

•Promotions Management



Orders can be placed

either through

E-Retail (offline orders)

Integrated third party front-end application

Order can be

Auto-allocated

Manually-allocated

Ship To, Bill To and

Comment History provided in separate tabs

45


Sales Order Maintenance



Highly structured batch for EOD calculation for stock Ledger

Following tasks performed

Summaries the full day transactions for a store

Calculate closing balance for the day

Calculate Average costs

Calculate Average daily Sales

Stock ledger and Average cost can be recalculated for past days also

in case of any mismatch

Runs in multiple threads for faster processing

46


Stock Ledger & Average cost



47



Returns Management


Dashboard & Reports




•Vendor returns


•Set Up Data




•Stock Commitment





Raise request either between WH and stores

Multistep approval process

Configurable reason codes

Support for item batches

Can raise request on item LRC or Weighted Average Cost

Discrepancy handling

48


Transfer Out/Transfer In



49



Returns Management


Dashboard & Reports




•Vendor returns


•Set Up Data




•Stock Commitment





Raise return request with or without PO

Can be raised on either PO cost or last landed cost

Support for item batches

Multi-step approval process

Configurable reason codes

Easy search on vendor name, RTO #, Return date

50

Returns Management

Vendor Return



Return and Refund process supported

Can be integrated with payment gateways for Refund process

Customer Details available at single click

Caters to both

Delivered Returns

Non-delivered Returns

51

Returns Management

Sales Order Return



52



Returns Management


Dashboard & Reports




•Vendor returns


•Set Up Data




•Stock Commitment



•Loyalty Management

•Customer Analytics



53

Customer Relationship Management

Ticketing/ Call center

Management

Promotion Management

Loyalty Management

Customer Analytics

Service Request Logging

Customer Tracking Automatic Escalation

Customer Segmentation Campaign Management Customized Marketing

Collaterals Creation

Membership Program Loyalty Program Return/Store Credit

Program

Opportunity Analysis Campaign Effectiveness Buying Behavior Analysis



54



Returns Management


Dashboard & Reports




•Vendor returns




•Loyalty Management

•Customer Analytics

•Operational Reports

•Management Reports

•KPI Reports



Flexible Dashboard with

easy to add KPIs, Alerts and notifications

Multiple rights based dashboard support e.g. Sales, Warehouse etc

20+ different types of charts possible

Consolidate reporting for management

55

Dashboard & Reports

Dashboard



56

Reports

Operational Reports

• Purchase Order

• GRN

• Delivery Challan

• Pendency

Management Reports

• Sales Report

• Inventory Report

• Dispatch Summary

KPI Reports

• WH Performance

• Picking Efficiency

• Dispatch Efficiency



Master Reports (Item listing, Vendor Listing, Item Price Changes)

Auditing Reports (Product modifications)

Transaction Reports (PO, Receiving, TO-TI Report, Vendor Return etc.)

Stock Reports at various levels of Merchandise/ Org Hierarchy

Stock Out Reports

Inventory Reports like Aging, ledger etc.

Sales Reports (Daily Sales, Monthly Sales, NOB-ABV, Customer Bill Summary, TOP N SKU, Non Moving SKU)

57

Reports

Reports



Tax Reports

Financial reports

Margin Reports at various levels of Merchandise/ Org Hierarchy

COGS Reports at various levels of Merchandise/ Org Hierarchy

58

Reports

Reports



59

Technology/Architecture

Customer Benefits

Success Stories




Common Application Framework

Presentation Layer Business Layer Data Access Layer Resource Layer

Database

Data Access

Object #1

Data Access

Object #2

Data Access

Object #3

ControllerService

Layer

Validation

Framework

Rule Engine

Exception

Framework

Audit

Framework

Reporting

Framework

Business

Logic

Screen 1

Screen 2

Screen 3

Screen 4

Screen 5



61


Customer Benefits

Success Stories


Click to edit Master title style Customer Benefits

• Improves productivity and efficiency and reduces costs

• Dashboard support for measuring KPIs

• Faster Business decisions

• Web hosted model applicable

• Minimum licenses implication

• 24x7 infrastructure support

• Faster issue resolution and turnaround time

• From SMEs to large enterprises

• Multi currency/Multi lingual/Multi Country Operational Support

Scalability Reliability

Performance Ease of Use

©2012. Private and Confidential 62


63


Customer Benefits

Success Stories


Click to edit Master title style Success Stories – Leading global lifestyle brand

Client Profile

Well-known globally in the area of fashion industry Online stores sales in US, UK, Europe (upcoming) Sourcing and Shipping done from India

Business Problem

Use of MS excel across business processes for storing information led to inefficiency Lack of central data repository Inventory Mismanagement No real time information

Value Delivered

Real time information access Improved inventory management Reduction in 40% of total process time across organization Easy third-party integration

Solution/Services Offered

Implementation of complete E-Retail system for their business Added customizable features specific to client’s business Integrated with third party vendors like Bluedart, Magento


Click to edit Master title style Success Stories – Leading fashion retailer

Client Profile

Established fashion apparels and accessories client Serves all the Tier-I and Tier-II cities across India through its online store Backed by various international VCs

Business Problem Warehouse processes not in line with each other Heavy dependency on excel leading to application crash Inventory Mismanagement Manual report generation

Value Delivered

Standard warehouse processes in place – Increase in efficiency Improved inventory management Automated reports and dashboards for faster decision making

Solution/Services Offered

Implemented E-Retail’s Warehouse Management solution Provided customized reports to suit the warehouse needs Rights based system to restrict unauthorized access to inventory


Click to edit Master title style Success Stories – Leading pharmaceutical retailer

Client Profile

Leading Pharmacy retailer in India Part of Ranbaxy group Around 200+ stores across India

Business Problem

Obsolete system with no

integration Does not cater new business requirements High maintenance cost Not able to handle increasing volumes

Value Delivered

Easy to use Web based system with all integrated features Low maintenance cost Ability to handle high volumes Advance security features

Solution/Services Offered Implementation of eRetail Merchandising, Warehouse and procurement management system Provided customized reports to suit the warehouse needs Rights based system to restrict unauthorized access to inventory



Thank You