eTutoring Collaborative Communities

Crossing borders :: Supporting students

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Panelists

Anna Bendo Director of eStudent Services, OH-TECH

Connie Broughton Director, eLearning and Open Education, Washington State Board for Community and Technical Colleges

Kevin Corcoran Executive Director, CTDLC

Lawrence Parisotto Director of Collaborative Programs, BCcampus

David Porter Executive Director, BCcampus (Moderator)

Carolyn Rogers Director of Academic Services, CTDLC

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Panel format

What is eTutoring?

• Why eTutoring in your service practice?

Panelists

• Why eTutoring in their service practices?

• What is is the opportunity or pain point that eTutoring addresses?

• Why has eTutoring gotten so big, so fast?

Back-channel

Twitter hashtag #etutoring

Etherpad http://bit.ly/etutor2012

• Collaborative notepad (no login needed) for audience notes and questions

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Connecticut Distance Learning Consortium

State Agency Created in 1998

CTDLC’s eTutoring Program

Started in Fall 2001

Funded by a Grant from the Davis Education Foundation

eTutoring Program Update

Build Your Own

Outsource Your Service

Create or Join a Collaboration

Online Tutoring Options

Why Collaborate

• "It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed." - Charles Darwin

 • "The secret is to gang up on the problem,

rather than each other." –

Thomas Stallkamp

“...The network of talent made available through the pooling of

resources of the participating two and four-year schools is

hugely superior to whatever any individual institution may

possess. Moreover, the ongoing sharing of ideas and resources

contributes to even greater benefits.

What you have done is create a forum for the sharing of new

ideas in teaching and learning and, remarkably, a platform for

the realization and testing of these ideas.” Greg Fallon, Assistant Dean for Learning Resources,

Passaic County Community College

Why Collaborate

eTutoring.org

A Collaborative, Aggregated Service:

• Institutions join for a fee, based on usage

• Tutors provided by each institution

• Tutoring hours are combined into one schedule

• Students at each institution access all tutors on

this one schedule

Online Tutoring Services Offered: Synchronous Student-Tutor Sessions

• Drop in Sessions Scheduled 7 days a week

Asynchronous Student Questions• Response received in 24 to 48 hours

Asynchronous Online Writing Lab• Response received in 24 to 48 hours

eTutoring Services

Collaborative model

CTDLC

CoordinatorsMeet Regularly

Set Policy Collectively

Choose Subjects Supervise Tutors

Market, Hire, Pay

Director Facilitates MonitorsSchedulesTrains

Create & Enhance Platform

Technical SupportHost

Northeast eTutoring Consortium Fall 2012

Connecticut: 10 Community Colleges 2 Ct State Universities Charter Oak State College 3 Private Institutions

Massachusetts:

6 Community Colleges

Framingham and Salem State Universities

Assumption College

Community College of Vermont

Illinois: Shawnee CC

Southern Illinois College

New Jersey: Passaic CCC Mercer CCCC

Fairleigh Dickinson University

New York: CUNY Online Baccalaureate, LaGuardia CC, Fulton-Montgomery CC, Hostos CC

eTutoring Collaborations

13 states3 Consortia6 Individual Programs130+ Campuses

IL

Newest eTutoring Partnership

A New Multi-Institution Collaborative Online Writing Lab

eTutoring for One Institution

• Use eTutoring Platform to supplement existing programs

• Synchronous and Asynchronous tutoring options

• Fully hosted and supported technology

• Administrative Support and Consultation

• Customize Program to Support Undergraduate and Graduate

Students

Online eTutoring Platform

ETUTORING IN OHIOBefore: vendor-based, state subsidized

online tutoring

Reasons for switchingControl costsWork collaboratively on an effort to assist students

Many institutions working together is better than one institution going it alone

Provides one more tool in a campus’ arsenal to serve students

Academic Year 2011-2012

Participating Ohio Institutions

GROWTH OF ETUTORINGPilot Fall 2009 – 5 institutions joined

Northeast Consortium

Ohio eTutoring Collaborative began in January 2010 with 15 institutions

Spring 2012 - 21

Fall 2012 - 42!

ETUTORING – NOW & LATERIncreased state support

Became an initiative of the Ohio Board of Regents

Memberships are paid through state funds, so institutions only have to pay for their tutors

This is the first year with this model, so we are still learning

Future ideas – Career one stops

Western eTutoring Consortium

Connie BroughtonDirector, eLearning and Open Education

Washington State Board for Community and Technical Colleges

Western eTutoring Consortium

Western eTutoring Consortium• 42 member institutions in 6 states and 2 time

zones– 9 four-year institutions, 27 Washington

community and technical colleges, 6 community colleges in Oregon and Utah

• January 2008 began as the Northwest eTutoring Consortium

• Summer 2012 became the Western eTutoring Consortium

Western eTutoring Consortium• 2011-12

– Approximately 280,000 FTEs– 18,440 online tutoring sessions – 110 tutors (mostly peer tutors), 42

institutional coordinators, 2 quality assurance coordinators, 1 executive coordinator

– 12 subjects, 7 days a week, 50 weeks a year

eTutoring Collaborative CommunitiesBCcampus Perspective

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Context

• Need to be intentional about support of off-campus students with off-campus services

• Some services (ApplyBC, AskAway) exist, but no coordinated online tutoring activity in the province

• Request from senior administrators of student services at colleges, universities for writing support

• Collaboratively we can do what no one institution can do on their own, so looked to a consortial online tutoring solution

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Opportunity

• Aggregate demand for writing support as a proof of concept; limited pilot, then expand to more participants and other discipline areas, e.g., math, sciences, business, etc.

Two components to collaborative educational service:

• “shared service” for implementation, hosting, support of eTutoring platform (Canadian hosting required)

• “collaborative service delivery” for tutoring service

Total cost of ownership much lower than many individual implementations and user community and service benefits

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Potential

• Many discipline areas accommodated with one service

• Platform developed specifically for consortial approach with many participating institutions

• Business model approach to shared service and consortial approach to service delivery allows all institutions to join and benefit

• Bottom line: a scalable, sustainable, systemic shared service (s5)

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Looking ahead

• Where is eTutoring going?

• Challenges, lessons learned, innovative practices emerging?

• Predictions and implications for policy

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Looking ahead

Feedback from the Community (Regional Advisory Council meeting back in August)

• Assessment• Enhanced reporting• Shared research design

• At-Risk Students• Tutor Notes• Escalation & Notification Paths• 3rd Party Tools

Industry Trends• APIs – automated account creation/updating & single sign-on• Integration with other tools – Starfish Solutions• Mobile

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Twitter Feedback - #WCET12Tutor