e2e concept-to-cash bss platform - infonova · pdf filee2e concept-to-cash bss platform....

PRODUCT OVERVIEW

A multi-tenant, fully convergent partnering, orchestration & monetization BSS platform for Telco 1.0 and Cross-Industry 2.0 business models

E2E CONCEPT-TO-CASH BSS PLATFORM

INTRODUCTION

Infonova’s concept-to-cash R6 platform is specifically designed to support traditional

and new business models on a single platform. It delivers partnering orchestration,

monetization & automated revenue sharing allocation of products & services for

multiple suppliers & partners. R6 enables providers and enterprises to partner

together and define terms of trade. This allows them to transact with confidence

because money due to each party is automatically allocated when customers buy

products and services.

Leveraging an end-to-end JavaEE virtualized API architecture, R6 enables multiple

tenant operators to configure, bundle and price their own product & service port-

folios including cloud (IaaS, PaaS & SaaS), broadband IP, VoIP, IPTV, PSTN, mobile

with other third party services, e.g. media, insurance, device distribution, content,

water, gas and power - for their target markets. This multi-tenancy enables a CSP to

lower the entry hurdle for new business models but also allows to consolidate its

current businesses on a single platform.

R6 provides operators with a platform that can cope with the dramatically changing

value chains of heavily converging industries and that significantly increases their

operational efficiency at the same time.

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SUPPORTS PARTNERING, ORCHESTRATION AND MONETIZATION OF MULTIPLE SERVICES

Infonova’s R6 is a technology neutral front and back office BSS platform that has been specifically

designed to support both Telco 1.0: different tenants for different customer segments and traditional business

models, and Cross-Industry 2.0 multi-layer business models: triple & quad play bundling, white labeling,

rich wholesale products and innovative partnering models for multi-tenancy/virtual service operators (for

services like SmartGrid, Media 2.0, and NextGen Healthcare etc.). R6 helps to optimize existing business

models and simultaneously enables flexible aggregation of ‘cloud’, ‘legacy’ and ‘next generation’ services.

R6 is a highly pre-integrated solution stack for managing an operator’s entire service portfolio, customer

base and business partner relationships:

R6 enables consumer, business, wholesale & multi-tenant business models simultaneously

Infonova’s R6’ unique business architecture supports multiple tenants to be enabled on a single platform

with individual access to the full range of R6 functionality. The multi-layer design gives each

tenant/operator control of their own business

Easy and intuitive web-based applications with reporting capabilities for operators, CSRs, end

customers and channel partners to support your Customer Experience Management

Sophisticated Java EE integration platform for multiple in-house and external supplier OSS stacks – with

workflow, notification & task management, reporting & analysis and WebAC framework

Catalog driven order management & zero touch/low touch service provisioning orchestration

Flexible deployment options including on-premise, in private or public cloud

Online charging and real-time customer-centric policy management through seamless orchestration of

prepaid products in a truly convergent way

Infonova’s R6 aggregates services from multiple suppliers and provides white-labeling for the tenant’s ‘concept to cash’ process

PRODUCT OVERVIEW

4

The solution has a comprehensive Integration Platform and powerful wholesale,

virtualization and white labeling capabilities. This enables R6 to be readily deployed in both

incumbent and attacker configurations, supporting triple/quadruple play and business

service portfolios (e.g. PSTN, internet, IP telephony, mobile, security, TV/IPTV, cloud

services, content, hosted applications, etc.), with complex business and/or organization

models (e.g. wholesale, consumer, business, enterprise business, reseller, dealer, sales

channel, etc.).

R6 – Managing ‘Concept-to-Cash’

Value Chains End-to-End

MANAGING ‘CONCEPT-TO-CASH’ VALUE CHAINS END-TO-END

Infonova’s R6 is a highly pre-integrated BSS solution stack sitting on top of a SOA-aligned

integration platform. The proven product family components cover the enhanced

‘Concept-to-Cash’ lifecycle: Platform and Business Management, Product & Service

Management, Customer Management, Order Management, Billing and Finance - which

each of the tenants access in their own right and with their own business rules so that they

can manage their own customers, orders, billing and receivables.

INTEGRATION PLATFORM (e.g. Workflow Management, ...)

PLATFORM & BUSINESS MANAGEMENT

PRODUCTS CUSTOMERS ORDERS BILLING FINANCE

Product Catalog Management

Service Catalog Management

Customer Information Management

CaseManagement

Product & Service Inventory Management

OrderCapture

Order Management

Service and Resource Fulfillment

Billing Data Mediation

Convergent Charging & Rating

Bill Calculation/ Invoicing/Formatting

ReceivablesManagement

Dispute &AdjustmentManagement

CollectionManagement

Partner/Supplier Management & Sales Channel Management

360° Customer View & E2E Self-Care

Wholesale & Retail / xVNO / Multi-Tenant Management / White Labeling

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Platform and Business Management provides the primary operating entity with the power to create new

tenants - GUI driven. The platform also enables the primary operating entity to price and sell all or a subset

of the services and capabilities already connected to the platform to each tenant on a differentiated or

same basis. And in turn, the tenants can then repackage and re-price the services and offer them directly

to their customers or through channels.

SALES CHANNEL MANAGEMENT

Sales channels represent enormous opportunities for companies, but management of multiple sales

channels has historically been burdened with inefficiencies.

With R6 Sales Channel Management operators and tenants are empowered to manage their channel

partners in a more professional and cost effective way. Channels can be created, managed and administrated

through the whole revenue cycle, from offer to invoicing and payments.

Sales Channel Management enables to keep partners up to date by offering unique products as well as

keeping track of channel partner’s orders.

PARTNER/SUPPLIER MANAGEMENT

Partner/Supplier Management provides the primary operating entity with the capability to deal with

service providers and their services in a contractual way. It contains the processes to acquire and manage

raw services as well as other goods. The service type and specifications captured in this module provide

the information for service packages that can be sold and resold in the form of product offers within a

wholesale and retail business relationship.



PRODUCT OVERVIEW

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PRODUCT & SERVICE CATALOG MANAGEMENT

For services providers it’s a major challenge to manage bundles, products and services

from creation through to retirement.

With Product & Service Catalog Management (PSCM) this process can be handled easily.

Infonova’s R6 PSCM enables bundling and pricing of legacy and next generation services in

consolidated catalogs that are tightly-integrated into the billing process.

R6 PSCM uses a bill of materials approach to configure and price products from a catalog

of services and features.

Each product is configured with a tariff for usage, and can be further modified with more

complex billing rules (e.g. discounts) and business rules to be applied when ordered

(e.g. mandatory 2 year contract, direct debit only).

R6 PSCM is a convergent application offering numerous advantages. Product information

can be centralized and synchronized across all OSS applications. Users are able to

configure complex service and product offerings, e.g. bundles with caps and all types of

event charging as well as attributes for supplier and partner revenue allocation. Large

portfolios with multiple products can be easily and simultaneously managed by a single

product manager.

“”

“Infonova’s R6 was fundamental to our transformation to

become a far more effective mass market service provider.

We dramatically streamlined our organisation, improved our

knowledge of our customer base, and offered solution bundles

targeted to our customer’s needs”

Customer statement after

successful R6 implementation



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CUSTOMER INFORMATION MANAGEMENT

R6 Customer Information Management builds up the relationship with customers as they order and use

services. It provides the tools and capabilities needed to create and easily maintain picture true 360 degree

view of customers, from first purchase to post-sales.

With R6 Customer Information Management key aspects of the customer service relationship lifecycle

can be covered. R6 Customer Information Management supports customer creation and management

including associated service and billing accounts, hierarchies, contacts, and service-related information

such as numbers, SIMs, etc.

R6 also offers a all-touch Customer Self Management through its web-based user interface. Self Management

gives customers convenience, control, and flexibility in handling their relationships with their service

provider. It enables service providers to remove large customer service overheads while providing a more

satisfying experience to its customers with strong improvement to the overall CEM.

R6 Customer Self Management is based on leading-edge principles for design and process workflow.

Customers are able to manage their accounts, view their online invoices and order new products. Account

and service details can be displayed and access to personal and broadcast information can be achieved

directly. Customer satisfaction is increased with access to information 24 hours a day, 7 days a week.

CASE MANAGEMENT

Case Management tools are essential for the smooth running of companies.

R6 Case Management allows the logging of problems, allocating them to operators and tracking the progress.

It covers interactions with customers including enquiries, support requests, disputes and complaints.

PRODUCT & SERVICE INVENTORY MANAGEMENT

R6 Product and Service Inventory offers a consolidated customer inventory giving the accurate view needed

to deliver next-generation customer services and providing a superior customer experience.

It enables the purchase and configuration of customized product offers by or on behalf of the customer and

maintains an inventory of the customer´s service accounts and services as well as customized offers. The

R6 Product and Service Inventory triggers the order process for the purchase and subsequent modification

of customized offers and services. It provides references to underlying resources and creates logical links

between market offerings and network information, thereby giving an end-to-end view of customer-to-

service-to-resource relations.

Associated with the customer´s account, the R6 Product and Service Inventory is delivering a comprehensive

and integrated view of the customer.



PRODUCT OVERVIEW

8

“”

“We are very pleased with the capabilities delivered by

Infonova’s R6. Our Zero Touch provisioning has enabled

us to gain competitive advantage and significant market

share – with a low Total Cost of Ownership”

ORDER CAPTURE & ORDER MANAGEMENT

An efficient order capture and catalog driven order management process is an essential

part of the customer experience. Once a customer has decided to purchase a new service,

R6 Order Management does the rest.

Customers and sales representatives can place orders for products and features, and

retrieve the status of the placed orders through to completion. R6 Order Management

processes the order from its initial entry through the provisioning and activation of

services (including devices), activation of billing, and notification to the customer

(e.g. welcome pack).

The fully workflow controlled order process performs product decomposition, provides

the capability to conduct pre-order checks like address-, credit- and fraud-checks, reports

status and service levels, and provides exception handling capabilities as needed.

SERVICE & RESOURCE FULFILLMENT

Service providers all face the same challenges in achieving fast, reliable and accountable

service provisioning. Tasks such as adding new users, updating directory entries, and

enabling or activating new services must be sequenced and coordinated in the correct

manner.

R6 Service & Resource Fulfillment addresses the service provider´s need to manage delivery

and activation of end-user and enterprise services efficiently. It has been deployed across a

range of services including next generation networks, internet services, IPTV, content and

applications.

Customer statement after

successful R6 implementation



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BILLING

A billing solution that enables flexible billing of convergent content, data and voice services for all market

segments is a fundamental cornerstone of successful business today.

R6 Billing with its Mediation, Rating, Invoicing and Bill Formatting capabilities is designed to fully

support cloud, legacy and next generation networks and services and is an essential part of Infonova’s

comprehensive R6 concept-to-cash solution:

Pre-integrated and fully fledged convergent solution

Enabling of complex billing tasks for any service (“service agnostic”) might it be

e.g. IP/VoIP/fixed line/mobile or content services

Supplier and partner relationship management (SPRM) enables revenue sharing, discounting

and multiparty settlement

End-to-end concept-to-cash solution for next generation service providers

Enables Telco 1.0 & Cross-Industry 2.0 business models on a single platform

Fully convergent pre-paid/post-paid/real-time charging (see below)

R6 is also designed to orchestrate Voucher Management and Online charging solutions, delivering a range

of capabilities dependent on the functionality of the 3rd party systems integrated.

These integrations typically deliver e.g. secure and flexible prepaid recharge functionality and charging

of customers, in real time, based on service usage. Overall, R6 is capable of a broad variety of convergent

charging and billing scenarios.

R6 Billing Data Mediation supports the full range of IP-based services such as VPNs, VoIP, internet, content

and applications, as well as traditional fixed and mobile voice services. It collects data from different billing

feeds and transforms it to the systems internal unified data record (UDR) format.

R6 Convergent Charging & Rating is a high performance convergent rating and charging engine that rates

events in near-real time and also can process pre-rated real-time records to provide rating and charging

capabilities for offline as well as online services. It also takes the pre-processed records from Mediation and

applies rates and tariff information from the offer/product configuration to UDR data.

R6 Bill Calculation/Invoicing produces aggregated invoices itemizing all details in readable formats and

publishes them online for easy customer access.

R6 Bill Formatting takes the results from Rating and Invoicing and generates the data for the invoice of all

billing accounts. It collects and summarizes charges on account, service and call detail level.



PRODUCT OVERVIEW

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FINANCE

A major issue for service providers in today’s world is the need to reconcile invoices and

payments across substantial customer bases. Unwieldy Financial Management Systems

that are not integrated and automated are highly inefficient, resulting in higher operating

costs, dissatisfied customers, reduced profits and depressed cash flows.

With an efficient Finance Management system service providers can gain numerous

advantages:

Operational cost reductions

Increased cash flow

Support CEM; improved customer service and enhanced loyalty

Bad debt reduction

Reduced Days Sales Outstanding (DSO)

RECEIVABLES MANAGEMENT

R6 Receivables Management is the core of the financial management system. Its central

purpose is to reconcile payments to invoices, and to trigger collection processes where

applicable. The Receivables Management component triggers or receives payments,

handles payment-reversals or payment-dishonours, triggers refunds, and assigns payments

to customer accounts and invoices.

R6 Receivables Management offers the capability to interface with various payment

channels, including real-time interfaces, to support a wide range of payment options

including direct debit, credit card, bank transfer, and cash payments.

COLLECTION MANAGEMENT

R6 Collection Management covers all relevant processes including treatment and dunning,

collections to the point of write-offs and closing accounts.

Outstanding debts are automatically identified and if the customer has an overdue balance

the account is managed in a collections handling process. R6 Collection Management

includes all processes affiliated to accounts receivable with the possibility to trigger

various actions over a time period. This allows various treatment actions like sending

automated late payment notifications and barring, including termination of services if

needed depending on the overdue balance, the number of days in the current collections

status, the customer type and the credit risk group (i.e. credit score).



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CREATE AND SUSTAIN COMPETITIVE ADVANTAGE

Through leveraging R6, Infonova and its industry-focused partners can help you to establish a solution to

maximize your organizations market opportunity.

Whether for Wholesale, Business or Mass Market or all of these segments, the benefits to your organization

are speed to market with new offers due to online product management, decreased operating expenditures,

improved customer experience management and customer satisfaction, accelerated new customer gains

due to self service and matching online capabilities for CSR’s.

R6 will provide your organization with competitive advantage and measurably enhanced enterprise value.

R6 addresses service provider requirements from both a business and system perspective. Combined with

the expertise of our team, this helps to ensure the most pragmatic solution to your organization’s current

and future business challenges.

Multi-tenancy, White Label & Virtual Operator Business Scenarios: Triple/Multi play as well as

Telco1.0 & Cross-Industry 2.0 business models on a single platform. This allows consolidation of

scattered CSP IT landscapes and enables fast implementation of new, innovative business models.

Bill and operate traditional/legacy and Next Generation revenue streams including new

value-added services

New products in hours, not weeks/months

Easy and intuitive web based applications

Significantly improve customer experience

Highly efficient, automated and competitive business processes e.g. zero touch VPN provisioning

Non-intrusive deployments

Transformation scenarios

Speed to market - very quick stand-up times

A Java EE integration platform with Business Process Management, Workflow Management,

Notification & Task Management and full Administration Framework



INFONOVAInfonova, founded in 1989, specializes in providing technology and business-oriented solutions and services to telecommunications,

media, utility and convergent industries.

Infonova’s BSS solutions have been implemented for incumbent, attacker and cable operators supporting triple & quadruple play

service portfolios. Encapsulating decades of knowledge, Infonova’s latest BSS product, R6 is a fully J2EE platform that supports

real multi-tenant concept-to-cash operations for fully convergent and complex multi-industry 2.0 business models while also

supporting Telco 1.0 simultaneously. R6 also delivers transformation scenarios and Pre- & Post-paid Convergence at a fraction the

cost and time of traditional integration scenarios.

For more information please visit www.infonova.com

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