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Effective Listening

Jitin Kollamkudy

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“The principle of listening, someone has said is to develop a big ear than a big mouth.”

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Process of Listening

Three Step Process

1. Receiving

2. Attending

3. Understanding

4. Remembering/ Responding may or may not follow

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What does listening mean ?

Listening is the art of hearing and understanding what someone is saying.

Look Indentify Set- Up Tune in Examiner Note

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Process of Listening

Sensing Stage Interpreting Stage Evaluating Stage Responding Stage Memory Stage

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Advantages of Listening

It breaks up the barriers between people. We can understand each other more It minimizes the losses of potential revenues. It prevents miscommunication of objectives and

priorities among people. It also prevents time loss because of having to

communicate a second or third time to get things straightened out.

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Benefits of Listening

Listening helps to know the organization Listening helps in making better policies Listening mollifies complaining employees Listening is important for the success of ‘open

door policy’ Listening forms a bond of respect Listening increases productivity, confidence and

accuracy Listening can calm people down.

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Listening Modes

Combative Listening - Competitive listening Active Listening – giving verbal feedback while

listening. Passive Listening - listener does not respond

verbally to the speaker.

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Styles of Poor Listening

The Faker The Dependent Listener The Interrupter The Self Conscious Listener The Intellectual Listener The Judge & Jury Listener

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Active Listening

Does not finish others’ sentences Does not answer questions with questions Is aware of and guards against biases Does not dominate the conversation Provides feedback Asks open ended questions Keeps the flow of conversation on what speaker says Plans responses when speaker has finished

speaking and not while he / she is speaking

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To Listen Better

Posture of involvement Appropriate body motion Eye Contact Non Distracting Environment Door openers Minimal Encouragers Paraphrasing Reflecting feelings Reflecting meanings Summative reflection

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Thank You