elearning@ubs gestern–heute–morgen · source: mark didriksen, ubs 2010 ojt: on the job...

eLearning@UBSGestern – heute – morgen

4. Mai 2012

Dr. Daniel Stoller‐SchaiHead eLearning Services Switzerland

TECOM Jahresevent 2012

1

UBS: Organisational Structure

64'000 employees

10 languages

Source: http://www.ubs.com/global/en/about_ubs/about_us/ubs_group/group.html

SECTION 1

eLearning@UBS ‐ Gestern

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Implementation Learning platform STEP 2002STEP: System for Training, Education & Performance

Source: Regina Meier‐Beer, UBS Wealth Management & Business Banking: "Implementation von Corporate E‐Learning / Evolution gestalten: Wissensmanagement im E‐Learning", Kongress SCIL St. Gallen, 8. und 9. Oktober 2003.

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MyCampus: Infrastructure 2008Message Text

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Legal & Compliance: optional trainings, mandatory eTestsBi‐annual Skills reviews for all staff, other L&C trainings

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Competency Management


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Competency ManagementMessage Text


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Competency Management


SECTION 2

eLearning@UBS ‐ Heute

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Why eLearning ‐ Forrester: ROI of eLearning

Benefits

How will your company benefit from eLearning? What are key qualitative and quantitative benefits?

Key Benefits: Competency Speed, Flexibility, Consistency, Repeatability, Travel Reduction

Costs

How will your company pay, both in hard costs and resources, for eLearning?

Key Costs: Technology, Content, Learning Employees, Learning Culture Development

Source: The ROI of eLearning,Forrester,2009

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Social Media Landscape

Source: http://socialprofitformulareviews.org/wp‐content/uploads/2010/07/social‐profit‐landscape.png

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Business Needs Drive Learning Priorities

The choice of clients worldwide

The #1 global bank for

HNW/UHNW clients

The choice of clients in

Switzerland

A top tier bank in every growth

region

A leading client‐focused

investment bank

Economically profitable in every

business we operate

Achieving the mid‐term target in‐line with market

expectations

Top Priorities 2012

Fix and enhance advisory & sales skills, focus on cross divisional offering, especially Client Leadership Experience programs (CLE)

Deliver targeted business offerings for basic banking skills, products & finance knowledge and certification

Leadership development: support business transformation programs, fix basic leadership skills

Use technology in innovative ways to increase learner engagement (eLearning), accessible on demand

Advisory & Sales

Leadership Development

& Talent Programs

Finance & Risk; Legal & Compliance

ProfessionalDevelopment

UBS Business UniversityAs an organization committed to learning, we want

to be the choice of talent —worldwide

Learning Operations

Generating measurable business impact

Business Aligned Corporate University

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Learning Strategy with eLearning as an integral part of Learning in 2011UBS Learning relies on optimized methodologies mix…

Work Work

LearningLearning

WorkWork =

Learning

…supporting the merging of workplace and 'learn space'

The eLearning methodologies allow to:

Scalability• Business growth, e.g. APAC, FICC• Solidification of offerings, e.g. WM certification

Flexibility• Spread out locations, e.g. EMEA, APAC

Accessibility ‐ 24/7• Just‐in‐time and on demand learning, close

to/at workplace Efficiency

One time to build effort, consistent and scalable delivery

Substantial savings on travel time & cost

2011 eLearning Offering

UBS specific content

Fundamentals of Finance

Legal & Compliance trainings

Understanding our business

WMA eLearning modules

Non UBS specific content

Financial Markets Education library (FME)

General learning modules (e‐library for Professional Development, Leadership & Management Development, Group Technology & others)

eLearningclassroom

eLearningclassroom

eLearningclassroom

Yesterday Today Tomorrow

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Educational Figures

119'242 Face‐to‐face Classroom participants (= ca. 1.8 Classroom activities / year)

389'658 eLearning participants (ca. 6 eLearning activities / year)

‐> Classroom education : eLearning = ca. 1:4

eLearning Services Switzerland

666 E‐Tests, > 10'000 implemented questions in d, en, fr, it, chin

574 eLectures (rapid eLearning Module)

285 eTutorials (customized Web based trainings)

1000 Skillsoft modules (off‐the‐shelf web based trainings)

266 Supported eClassrooms

Production 2011

SECTION 2.A


What can we offer? eLearning Overview and Examples

1616

eServices: Consult and propose a blended learning solution

OJTOverview

DocWeb / Knowledge Bank

Learning Communities on UBS Connections

eLearningweb based training / eTest

OJT

Course #1 – Correspondence & Communication with the Public

Overview

Module #1 Module #1

Course #2 – Risk Management

SocialSimulations

eClassroom

Review, Transfer

Source: Mark Didriksen, UBS 2010

OJT: On the job training

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eServices: Deliver the eLearning componentsUBS eLearning on four layers

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Off‐the‐shelf content

• eTutorial(e.g. Skillsoft)

• eLibrary

• eBook

eClassrooms (by providers)

"UBS Connections" (Social computing platform)Layer 3

Learning Communities(Social Learning)

Layer 2

Collaborative Learning (synchronous learning)

Layer 1

Self Learning (web based trainings)Customized content

• eTutorial

• eLecture

• eSimulation

• Edu‐Marketing

• Vignette / Expert clip

• Learning Portal

eTests on MyCampus Assessments/Knowledge Checks

Layer 4

Testing

eClassrooms (internal)

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Off‐the‐shelf content | e.g. SkillsoftExample "Peer Relationships at Work"

1919

Customized content | eTutorialsExample "Leading UBS forward"

2020

Customized content | eLectureExample "Introducing Core Cycle 2010/2011"

2121

Customized content | Educational SimulationExample "Branch Manager Coaching"

2222

Customized content | Software SimulationExample: "GlobIS Campus"

2323

Customized content | Edu‐MarketingExample "Workplace for the future"

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Customized content | Vignettes, Expert ClipsExample "Communication Styles"

2525

eClassroomExample: "Learning Partner Insight – L&T Development"

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«UBS Connections»: Business Networks

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Concept: "Learning Communities on UBS Connections"

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«UBS Connections»: Business Networks

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What is Connections?– Connections is an important tool for businesses, supporting

businesses, helping employees share expertise, brainstorm across organizational and geographic boundaries, manage projects and build professional networks.

Why is Connections important?– Connections helps you to find the people and information you

need now and provides a forum for you to ask questions and give answers. It’s a place where you can have conversations about the business topics that matter to you most and make powerful connections with others anytime, and from anywhere.

– Why is this important? Connections collaboration makes you more productive, and helps us to solve problems, innovate and reach our business goals.


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Which technologies are in place?

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"Business Networks" (Jive) Unified Communications

(Microsoft Lync)

Microsoft Sharepoint

im‐c Clix Learning Managment System

UBS Intranet

Dok. Management


2929

Testing | eTesting, Assessments and Knowledge Checks Example "Risk & Compliance Skills Review"

SECTION 2.B


Taxonomy

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eLearning Taxonomy

Face‐to‐Face eLearning and Self‐Paced

Method Description

eTutorial Self-paced module that contains content, exercises and feedback.

eSimulation Highly interactive module focused on simulating an interpersonal skill or system.

eLecture Simple presentation of content via electronic media.

eTest Electronically administered and tracked test. Used for certification purposes.

eBooks Books available in electronic format for reference.

Expert Clips Brief video or audio clips of best practices.

Edu-Marketing Marketing content presented via a digital format and educational style.

Performance Support Tool

Electronic training and support that directly supports completion of a task.

Quick Card Checklist or other print-based job-aid to support a task or set of tasks

Learning Portal Provides single access point to multiple learning modules in organized fashion

Learning Communities

Electronically supported interactions and sharing between groups of learners.

eClassroom Sessions

Live instructor-led training using a virtual classroom tool like LiveMeeting or Connect.

Method Description

Instructor-Led Programs

Traditional classroom training. Can incorporate many interactive exercises

Coaching Materials One-on-one focused instruction between a coach and coachee.

Event-Based Training Programs

Training sessions embedded in a larger conference or meeting.

On-the-Job Training Materials

Training that occurs back in the job setting.

Peer SharingSharing of best practices between learners in a formal or informal setting.

Action Learning Sessions

Team activities that focus on applying new skills and knowledge by working on an actual project or challenge.

Blended Learning

SECTION 3

eLearning@UBS ‐Morgen

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Outlook

Learning Communities

Formal vs. Informal learning

Learning@home

"Industrializing" the (rapid) eLearning Production

User generated content (e.g. Video production)

Learning Portals

Learning on mobile devices

Education for Business University Program Managers: collaborative learning (eClassroom), social learning (Learning Communities)

Customer focused eLearning

Challenges and ongoing/future development

Workplace Learning

Content production

Technology

Education

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How future employees learn today

Quelle: http://www.itreseller.ch/Artikel/art_details.cfm?aid=69458

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Center for Young Professionals in Banking"Connected Learning" – Educational concept

Source: http://www.cyp.ch/bildungskonzept/bildungskonzept/

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Contact Information

Dr. Daniel Stoller‐SchaiHead eLearning Services, Global Learning DeliveryMax‐Högger‐Strasse 818090 Zürich+41 44 238 88 51daniel.stoller‐[email protected]

Twitter: http://twitter.com/#!/stollerschaiXing: https://www.xing.com/profile/Daniel_StollerSchaiScribd: http://www.scribd.com/dstollerSlideshare: http://www.slideshare.net/dstoller/

Fragen? / Vielen Dank!

elearning@ubs gestern–heute–morgen · source: mark didriksen, ubs 2010 ojt: on the job...

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