Emergency Preparedness & Public Safety

Omar RashidIndustry Director – Government Microsoft Canada Co.

Ken MallitSolutions ArchitectMicrosoft Corp.

Enabling Better Outcomes Through the use of Technology

Context

Government is responsible for protecting public health and safety, property and the environment within its borders

Crises require an immediate and efficient response if tragedy is to be averted

Achieving this kind of agility is no easy task in a country as geographically vast and administratively complex as Canada

Trend: More frequent crisis of increased magnitude

Location Calamity Year Cost (in $millions)

Toronto Area* Flash Floods 2005 500

Kelowna, BC Forest Fire 2004 400

Southern AB Floods 2005 400

Edmonton, AB Hail 2004 180

Halifax, NS Hurricane Juan 2003 130

Peterborough, ON* Flood 2004 100

Southern AB Flood 2002 52.9

Southern MB Flood 2000 37

Pine Lake, AB Tornado 2000 30.5

Northern AB Forest Fire 2002 22.1

Walkerton, ON Heavy Rain & Epidemic 2000 21

Cost of Selected Large Disasters

*Insured losses only: Insurance does not cover overland floods (only sewer backup)

Craig Wakeford, Institute for Catastrophic Loss Reduction, and Public Safety.

Emergency Management

Policies & Procedures

Risk Assessment

PlanningOperational

Control

Verification & Evaluation

Review & Maintenance

Operations

Business Continuity

Disaster Recovery

Operational Trends

Movement away from a “siloed” organizational view

Need for tools to effectively co-ordinate operational aspects of Emergency Management

Collaboration is critical – and it’s not just top down, enter the social…

Citizens are 1st responders, citizen expectation of increased protection

Interoperability is more important than integration

Themes

Microsoft can play a role by providingA complement to what you already do

A cost effective platform

A familiar user interface minimizing training & support, increasing productivity

A rich partner ecosystem providing subject matter expertise and systems integration

Innovation

Collaboration, Interoperability, Visualization

Power of maps and your GIS data

Social Network

August 2003, Kelowna, BC

30,000 people evacuated

+200 homes destroyed

0 lives lost

City of Kelowna Fire Dept. is responsible for co-ordinating response through regional Emergency Operation Centre (EOC)

60 agencies required to respond and deal with aftermath

Okanagan Mountain Park Fire

Sunrise Propane Explosion

Citizen Expectation for Information

Observation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast.

Investigation on-going, 1 fatality

Photo Credit: Toronto Star

1.6Km

1Yukon Lane

Unified Command

Technology Investments

Office

3rd party assets

Partner Solutions

Cloud Services

Can we leverage our existing technology investments from both Microsoft and others?

JEPRSJoint Emergency Planning & Response System

Intuitive & Simple User Experience EOCs feature high turnover and inconsistent committee members

Offline/Online capable with multiple device supportWeb Client for rapid-deployment and wide reach

Compatible with Groove Smart Client (supporting documentation and forms)

Mobile Compatibility

Real-time collaborationCollaboration supported for Mapping information, Incident Reports, key contacts

Real-time alerts, notification & communicationAs events come in, all connected personnel are notified in real-time

System supports presence, instant messaging and VOIP* of EOC personnel

Ease of integration

ICS Protocol Supported ESRI , Intergraph & Bentley GIS Data Integration

Custom FMS (Forms Management System) integration compatible

Tooling for development of custom Incident Reports

Click to edit Master title style

Document LibrariesStore reference materials for easy access for all participants regardless of location and are fully archived and logged

Over the Map CollaborationIcons and symbols are enhanced by dynamic information forms linked directly to resources and events.

OverlaysEnables categorization of information displayed on the map for easy viewing

Records Monitoringtracks events in real-time, allowing for notification and reference

Presence & ChatIdentifies members who are online and enables instant communication via open standards

Common ChatEnables rapid communication to all parties, regardless of location

Ease of AccessProvide a Common Operating Picture to any agency / user regardless of location

Interoperability By Design

Presence Federation with OCS

Support for common GIS platforms

Syndicate via RSS and GeoRSSTake information from JEPRS and publish to public web site

Notification with SendWordNowSend bidirectional notifications via multiple channels

Radio Integration with Twisted PairLarge Canadian Police Service in JEPRS deployment phaseJEPRS deployed at Mohawk Council of Kahnawake as their primary Emergency Operations Centre

Innovation

Microsoft SurfaceNatural touch input

“New” user interface

Multi-touch , multi-user screen

2009 NFL Super Bowl in Tampa Bay, FLHow do you monitor and maintain security, safety and emergency services for a MAJOR event, where 500K people and resources are so compacted into such a small geography?

Microsoft Surface

FalconEyeConstituent ManagementSuper Bowl Security

Microsoft Vine

Microsoft Vine

Help users send notifications to people they need to reach in emergencies

Built to know the various ways to reach anyone using it, tries multiple methods until message gets through

E-mail, IM, Twitter, SMS, landline phones, cars using OnStar, satellite phones

Rules dictate to whom a message goes

Private beta requires download but V1 won'tVine can become a node in a mesh network enabling messages to hop between users' computers as the platform tries to deliver emergency notification

Microsoft Vine

New model of emergency communications – non-linear information sharing

Top down when threat is well understood

Bottom up (social), grass roots when it isn’t

Intent is to create something that will hold up in an emergency, long term play, big investment

US-only for the moment

Canadian Red Cross

Microsoft Canada Co. has joined forces with the Canadian Red Cross (CRC) to form a National Disaster Relief Partnership

Support includes largest single software grants in the history of Microsoft in Canada – valued at approximately $3.4 million CDN

Technology investment will increase response time, volunteer mobilization & tracking and grow the reach of CRC

http://news.microsoft.ca/press_releases_corporate/archive/2009/05/07/microsoft-canada-makes-its-largest-ever-software-donation.aspx

Solutions

www.infusion.comwww.jeprs.com

www.e-sponder.com

www.twistpair.com

www.sendwordnow.com

www.infostrat.com

www.vine.net

Conclusion

Emergency Preparedness and Public Safety is everyone’s business

Microsoft & Partners are here to assist

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market

conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.