emotional intelligence workshop
DESCRIPTION
Discuss a workable definition of Emotional Intelligence in leadership. Understand the five domains of Emotional Intelligence. “EI” Exercise to explore personal strengths and vulnerabilities related to EI. Develop an EI Action Plan resulting in improved self-management & career transition success.TRANSCRIPT
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
WORKSHOP
Presenter: Dr. Maynard Brusman
Learning ObjectivesLearning Objectives
l Discuss a workable definition of Emotional Intelligence in leadership.
l Understand the five domains of Emotional Intelligence.
l “EI” Exercise to explore personal strengths and vulnerabilities related to EI.
l Develop an EI Action Plan resulting in improved self-management & career transition success.
Emotional Intelligenceis the ability to…is the ability to…
l recognize our own feelings and those of others, motivate ourselves, and manage emotions well in ourselves and in our interpersonal relationships.
RESEARCHRESEARCH
l Up to 90% of the difference between outstanding and average leaders is linked to emotional intelligence. EI is twice as important as IQ and technical expertise combined, and is four times as important in overall success.
l Research by the Center for Creative Leadership found the primary cause of derailment in executives involves deficits in emotional competence.1. Change 2. Teamwork 3. Interpersonal Relations
WHY DEVELOP WHY DEVELOP EMOTIONAL INTELIGENCE?EMOTIONAL INTELIGENCE?
l More than 50% of employees lack the motivation to keep learning and improving.
l Four in 10 people cannot work cooperatively.l 70% of all change initiatives fail because of
people issues – inability to lead, lack of teamwork, unwillingness to take initiative, and inability to deal with change.
Hay Group
EI vs. IQEI vs. IQEI key to success in the EI key to success in the
business worldbusiness world
l EI is the ability to bring people together and motivate them.
l EI is the trust to build productive relationships.l EI is the resilience to perform under pressure.l EI is the courage to make decisions.l EI is the strength to persevere through
adversity.
EI vs. IQEI vs. IQ
l Ei is the vision to create the future.l EI is a skill. Skills can be learned.l Employees in an emotionally intelligent
company empowered to contribute fully.l Emotionally intelligent organization
creates innovative products & services, and exceptional customer loyalty.
Five Competencies of Emotional Five Competencies of Emotional Intelligence at WorkIntelligence at Work
l Self-Awareness-Ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
l Self-Regulation-Ability to control impulses and moods.
lMotivation-Passion to pursue goals with energy.l Empathy-Awareness of others’ feelings. l Social Skill-Proficiency in managing
relationships.
SECOND THAT EMOTIONSECOND THAT EMOTION
l Relationships determine who owns the future.
l Successful organizations hire based on EI competencies.
The Peter Principle and EIThe Peter Principle and EI
l People are frequently promoted to their level of incompetence.
l Individuals are often promoted because of their technical expertise, when the needed skills are managing people.
l The technical expert can become a poor boss.
EI GREMLINSEI GREMLINS
l Fearl Avoid Conflict and Challengel Negative Internal Dialoguel Unrealistic Expectationsl Blaming Others
EMOTIONAL AWARENESSEMOTIONAL AWARENESS
l Recognize which emotions you are feeling.
l Become aware of the connection between your feelings, thoughts and actions.
l Recognize how feelings affect performance.
l Guided by values.
HOW EMOTIONALLY HOW EMOTIONALLY INTELLIGENT ARE YOU?INTELLIGENT ARE YOU?
Quiz
EMPATHYEMPATHY
l Starts with self-awareness.l The ability to see things from the other’s
point of view.l You can recall some of the same feelings.l Sharing and identifying with emotional
states.
EMPATHYEMPATHY
l According to Goleman, empathy represents the foundation skill for all the social competencies important for work.
1. Understanding others2. Service orientation3. Developing others4. Leveraging diversity5. Political awareness
EMPATHY QUESTIONSEMPATHY QUESTIONS
1. “Can you say more about that?”2. “Really? That’s interesting. Can you be more
specific?”3. “I wasn’t aware of that. Tell me more.”4. “I’m curious about that…let’s discuss this in
more depth.”5. “Let me see if I understand you correctly…
here is what I heard you say…”6. “How do you feel about that? What are some
of your concerns?”
SELFSELF--ASSESSMENTASSESSMENT
l Aware of strengths and weaknessl Reflective, learn from experiencel Open to feedbackl Seek continuous learning and self-
development
KNOW YOURSELF KNOW YOURSELF EXERCISEEXERCISE
lWhat is a current challenge that leads to emotional tensions?
lWhat feelings does that situation trigger?lWhat thoughts trigger those feelings?lWhat are some new ways to build
relationship in this situation?lWhat positive outcome can be generated?
ACTION PLAN:ACTION PLAN:
l Identify 3 strengthsl Identify 3 growth areasl Develop a plan to improve specific skilllMove action forward with a coach
UNLEASHING OUR UNLEASHING OUR POTENTIALPOTENTIAL
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness,
that frightens us.”Nelson Mandela
Dr. Maynard Dr. Maynard BrusmanBrusmanConsulting Psychologist & Executive CoachConsulting Psychologist & Executive Coach
Working Resources P .O. Box 471525 San Francisco, California 94147 Tel: 415-546-1252E-mail: [email protected] Site: http://www.workingresources.comSubscribe to Working Resources Newsletter:http://www.workingresources.comVisit Maynard's Blog:http://www.workingresourcesblog.com