32%unreasonable

workload

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Solving the Retail Turnover Challenge:An Employee Engagement Story

Retailers face one of the highest employee turnover rates of any industry. To reduce churn and drive better business outcomes, you need to focus on retaining best-fit associates. It all starts with employee engagement.

Employeeburnout is a root cause of turnover

Source: Future Workplace LLC and Kronos Incorporated, Employee Engagement Series (November 2016).

Source: Future Workplace LLC and Kronos Incorporated, Employee Engagement Series (November 2016).

Source: Gallup, State of the American Workplace (2017), at 19.

Source: Gallup, State of the American Workplace (2017), at 68.

The top 3 contributors to employee burnout:

Ignore employee engagement at your own risk

Actively disengaged employees cost the U.S.

$483 – $605 billion each year in lost productivity.

Source: Gallup, State of the American Workplace (2017), at 68.

The cost of employee churn can add up quickly

The average cost per hire is $4,129.

Source: Gallup, State of the American Workplace (2017), at 68.

High employee engagement is good for business

Engaged employees show up and stick around

How can you help your employees feel engaged?

1. Treat them fairly• Pay them accurately every time• Give them ownership over managing their time• Apply work and pay policies consistently• Provide equal opportunities for overtime

2. Fuel empowerment• Invest in their performance and development• Demonstrate how their work impacts the business• Give them a platform to share their ideas• Enable them to be highly productive

3. Support flexibility• Provide appropriate time o�• Help them achieve work/life balance• O�er visibility into open shifts• Make it easy to request or swap shifts

Employee engagement requires a corporate mindset in which retail executives and frontline managers focus on the employee experience. Once this commitment is embraced, you can leverage human capital management (HCM) technology to execute and support your employee engagement strategy.

Download our white paper to learn how HCM technology tools can help you create engagement in your diverse workforce. Contact Kronos at +1 800 225 1561 or visit www.kronos.com/retail for more information.

41%unfair

compensation

HIGHLY ENGAGED BUSINESS UNITS REALIZE

AND

10%

BETTER CUSTOMER SATISFACTION

17%

HIGHERPRODUCTIVITY

21%

HIGHERPROFITABILITY

41%

lower absenteeism

21%

lower turnover

42 days It takes an average of

to fill an open position.

of HR leaders say employee burnout is responsible for up to half (20-50%) of their annual workforce turnover.46%

32%too much overtime/after-hours work