employee policy manual - kanata - orleans

"Your Total Transportation Company"

Employee Policy Manual

Rev. Date: May 31, 2016


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TABLE OF CONTENTS

SECTION 1: GENERAL POLICIES ......................................................................................................... 4

CASSIDY’S CHARACTER ............................................................................................................................... 5 CASSIDY’S MISSION ..................................................................................................................................... 6

CELL PHONE................................................................................................................................................. 7 CUSTOMER COMPLAINT REPORTING ............................................................................................................. 9 DRUG FREE WORKPLACE PROGRAM ............................................................................................................11 EMPLOYEE DISCIPLINE ................................................................................................................................13 ENVIRONMENTAL .......................................................................................................................................15 FIRST AID ....................................................................................................................................................16 LEAVING EMPLOYEE ...................................................................................................................................17 PAYROLL GUIDELINES & VACATION ...........................................................................................................18

Brokers ..................................................................................................................................................18

Drivers/Hourly ......................................................................................................................................19

Salary ....................................................................................................................................................21

SIGNED AND COMPLETED PAPERWORK .......................................................................................................23 SMOKING ....................................................................................................................................................24 VIOLENCE AND HARASSMENT IN THE WORKPLACE .....................................................................................25 VISA ...........................................................................................................................................................27

SECTION 2: OPERATIONS AND ADMINISTRATION POLICIES ...................................................28

BUSINESS PARTNER SCREENING REQUIREMENTS .........................................................................................29 CUSTOMS DOCUMENT REPORTING ..............................................................................................................31 CUSTOMS SEAL REMOVAL ..........................................................................................................................32 CUSTOMS TRANSPONDERS AND TECHNOLOGY ............................................................................................34 DOCUMENTATION/INFORMATION CLASSIFICATION .....................................................................................35 EMPLOYEE SECURITY LEVEL CLASSIFICATION ............................................................................................37 INFORMATION TECHNOLOGY ......................................................................................................................39 JOINT HEALTH AND SAFETY COMMITTEE .....................................................................................................41 ORDER CONFIRMATION ...............................................................................................................................42 PASSWORD ..................................................................................................................................................43 SECURITY DOCUMENT REVIEW ...................................................................................................................44 SERVICE FAILURE/ CUSTOMER COMPLAINT REPORTING ..............................................................................45

SECTION 3: SECURITY AND SAFETY POLICIES .............................................................................46

CHEMICAL AND BIOLOGICAL HAZARDS .......................................................................................................47 CONTRABAND AND UNAUTHORIZED/UNIDENTIFIED PERSONS REPORTING ...................................................55 EMPLOYMENT EQUITY ................................................................................................................................56 SAFETY .......................................................................................................................................................57 SECURITY BREACH REPORTING ...................................................................................................................58 SECURITY ...................................................................................................................................................59 TERMINAL SECURITY ..................................................................................................................................60

VIOLENCE IN THE WORKPLACE ...................................................................................................................62 VISITOR SECURITY ......................................................................................................................................66

SECTION 4: DRIVER POLICIES ............................................................................................................67

17 POINT TRUCK AND TRAILER INSPECTION ................................................................................................68


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BACKUP PROCEDURES.................................................................................................................................69 BORDER CROSSING INSPECTION ..................................................................................................................70 CLEAN TRAILER ..........................................................................................................................................71 CLEAN TRUCK .............................................................................................................................................72 COMPANY SPEED LIMIT ...............................................................................................................................73 DISTRACTED DRIVER ..................................................................................................................................74 FAST CARD APPLICATION ............................................................................................................................75 FLEET PERMIT BOOK CONTENT....................................................................................................................76 HELPER BACKUP .........................................................................................................................................79 HOURS OF SERVICE .....................................................................................................................................80 MANDATORY EMAIL ...................................................................................................................................81 MAXIMUM SPEED ADJUSTMENT ..................................................................................................................82 NO LOGS .....................................................................................................................................................83 NO STOP POLICY FOR ESSO 479 MARCH ROAD, OTTAWA, ONTARIO ............................................................84 OWNER/OPERATOR DRIVER .........................................................................................................................85 PASSENGER .................................................................................................................................................86 PRE-TRIP AND POST-TRIP INSPECTION .........................................................................................................88 REPORTING .................................................................................................................................................89 RETORQUE ..................................................................................................................................................91 SCALING .....................................................................................................................................................92 SEAL PAPERWORK.......................................................................................................................................93 SEAT BELT .................................................................................................................................................94 VAN LOAD SECURITY ..................................................................................................................................95 VEHICLE IN VAN .........................................................................................................................................96

SECTION 5: SPECIALIZED POLICIES .................................................................................................97

HAZMAT PICK UP ........................................................................................................................................98 HAZMAT TRAILER PARKING ........................................................................................................................99 TRANSPORTATION OF RADIOACTIVE MATERIALS .....................................................................................100

SECTION 6: GARAGE POLICIES ........................................................................................................102

FORKLIFT ..................................................................................................................................................103 LOCKOUT/ TAG OUT ..................................................................................................................................104 MACHINE GUARDING ................................................................................................................................112 NOISE........................................................................................................................................................113 PERSONAL PROTECTIVE EQUIPMENT (PPE) ................................................................................................114 SCHEDULE OF PREVENTIVE MAINTENANCE ...............................................................................................115 TRUCK MODIFICATION ..............................................................................................................................117 VEHICLE DECALS ......................................................................................................................................118

SECTION 7: HIRING/TRAINING DOCUMENTS & POLICIES ......................................................119

CRIMINAL RECORD CHECKS ......................................................................................................................120 DRIVER INTERVIEW ...................................................................................................................................121 HIRING PROCEDURES ................................................................................................................................122 MINIMUM DRIVER QUALIFICATIONS ..........................................................................................................124 NEW DRIVER HIRE ....................................................................................................................................125 NEW DRIVER TRAINING .............................................................................................................................126 REQUIRED COURSE ...................................................................................................................................127 SEASONAL WORKER HIRING PROCEDURES ................................................................................................128


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SECURITY CHECK ......................................................................................................................................129 YOUNG WORKERS PROGRAM .....................................................................................................................130

SECTION 8: HOUSEHOLD POLICIES ................................................................................................131

CALL .........................................................................................................................................................132 COMPANY DRESS ......................................................................................................................................133 JOB FOREPERSON .....................................................................................................................................134 YOUNG WORKERS PROGRAM .....................................................................................................................135

SECTION 9: CUSTOMER SERVICE POLICIES ................................................................................136

SECTION 10: INDEX ...............................................................................................................................150


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General Policies


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Character Cassidy’s Character is… A Family owned and operated Transportation Company established in 1971. Cassidy’s prides itself in customer service and community involvement. As a transportation company, we aim to make logistics easy for our customers. Cassidy’s respects and appreciates its committed long term employees with a can do attitude. These are the people who promote a well-respected brand. Working as a team is what we do best. Staying ahead and moving forward!


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Mission Statement The Mission of the O/A Committee is… “To promote a harmonious working relationship, by having open communications and working as a team; which in turn will improve processes to advance efficiency, improve controls financially, and improve measurements.”


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Operations and Administration Committee Cell Phone Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every employee who operates communication equipment including CB radios and cell phones do so in a safe manner. Under the current regulations all cell phone use including phone calls, text messaging and emails must be done while the vehicle is parked. CB radios are allowed to be used while operating your vehicle. Cell Phone use Rules:

1. Company cell phones are for the sole purpose of communicating with your supervisor, customers and emergencies. No personal telephone calls are allowed. Telephone calls to the office within Canada are allowed but emails are preferred.

2. Emails for personal use or to other drivers, customers, sales, management or

operational staff is allowed and encouraged whether in the US or Canada.

3. Emails are the preferred communication method in the US. Every minute of cell phone calls made from, within and to the US are charged so use of the cell phone in the US is strongly discouraged. Personal use of a company issued cell phone in the US will be charged back to the employee plus a $25.00 administration fee. Personal use of email is allowed.

4. Texting is allowed with Canada. Texting to, from and within the US is not allowed. Texts send from the US will be charged back to the employee plus a $25.00 administration charge.

5. The use of the phones internet browser is allowed provided the employee follows the guidelines listed in the company IT Policy. This includes a prohibition on “surfing” sites that are pornographic or politically extreme. The cost of virus removal that results from internet use of prohibited sites will be charged back to the employee plus a $25.00 administration charge.

6. Applications cannot be downloaded to cells unless the employee receives prior

approval from management. Downloaded applications can have unintended consequences to the cell phone including viruses, degraded performance and increased airtime costs. Every new application (for example GPS) must be approved. The company will not pay for any application download even if it is an approved application.


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7. It is the employee’s responsibility to look after their company issued cell phone.

Replacement costs for our phones are up to $600.00 per unit. The cost of a phone replacement due to loss or negligence will be charged back to the employee. It is important that you look after your phone as a delicate piece of technology and keep it safe from water, shock and screen damage. The company will provide a case to help you in this regard.

8. All information contained on your company issued cell phone is owned by Cassidy’s Transfer & storage Limited. This includes, but is not limited to emails and browser history. Management reserves the right to inspect and retrieve data from any company issued phone.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: May 31, 2011 Policy Signed by: Operations and Administration Committee


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Operations & Administration Committee Customer Complaint Reporting Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every employee must adhere to the following Reporting guidelines, Customer Complaint: If a customer is dissatisfied and makes the attempt to inform the company of their displeasure, notify the dispatch supervisor and a report will be completed and presented to the Operation and Administration Committee. The reporting process is as follows: Complainant received by: date: time: Company/ customer name: Full Details of Complaint: (See attached if necessary) Describe Immediate Action Take: (See attached if necessary) Response Time to O/A: Response Time to Customer: Customers Response: (See attached if necessary) Recommendations to Prevent Recurrence: Review of Action Taken and Additional Recommendations: Recommended Discipline:


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Verbal Warning Employee Education Written Warning Suspension Monetary Penalty Termination

None Formal Discussion Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: March 15, 2010 Policy Signed by: Operations


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Safety & Compliance Committee Drug Free Workplace Program

It is the policy of Cassidy's Transfer & Storage Ltd that the company implements and maintains a Drug Free Workplace Program. History Under the Omnibus Transportation Employee Testing Act of 1991, Cassidy’s is obligated to test employees required to work in the USA for alcohol and drugs use. Further, Cassidy’s recognizes its responsibility to maintain a safe working environment for its employees and to protect the general public from unacceptable and preventable risks. Drivers may not operate machinery or vehicle while their ability or alertness is impaired. Policy Application The Drug Free Workplace Program applies to all employees required to operate in the USA as well as those employees that the company deems to perform functions that are safety sensitive. Employees will be tested prior to employment; for “reasonable cause”; post-accident or injury; randomly; for return to work after a positive test, refusal to test or incident; and for follow-up. Testing will be for alcohol and drug (prescription, over-the-counter and illicit) impairment. Cassidy’s will employ a 3rd party such as CannAmm to coordinate collection sites, contract laboratories, provide a Medical Review Officer to review results, maintain records and randomly select employees for testing, and communicate the test results to the Safety & Compliance Department of Cassidy’s Transfer & Storage. Test results will be held as confidential. A detailed explanation of the Drug Free Workplace Program is available at the Safety & Compliance Department for review by affected employees. Consequences of a Positive Alcohol or Drug Test The Medical Review Officer will evaluate every positive result to determine if there is any other explanation for the positive result other than substance abuse. The employee has the right to request a personal review and submit medical information they deem relevant. A confidential physician/patient relationship will be maintained. A positive result will result in an immediate suspension from safety sensitive duties. Further action including dismissal may be taken by the Safety & Compliance Committee. After a successful completion of a treatment program, the employee may be eligible for re-employment with follow-up testing as well as periodic unannounced testing.


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Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: November 13, 2015 Policy Signed by: Safety & Compliance


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Cassidy’s Transfer & Storage Ltd. Employee Discipline Policy

Employee Expectation Cassidy’s Transfer & Storage Ltd. expects that all employees will perform their daily work duties within the spirit and letter of all applicable United States/Canadian national, state/provincial and municipal legislation and regulations. Additionally, it is the responsibility of every employee to read, understand and obey the company policies of Cassidy's Transfer & Storage Ltd. Employee Conduct Cassidy’s Transfer & Storage Ltd. will review all employee conducts pertaining to the following, but not limited to,

- Company Policies and Procedures - Traffic Violations - Accidents / Collisions - Incidents - Roadside/Scale house C.V.S.A.(Commercial Vehicle Safety Alliance) Inspections - Dispatch Issues - Maintenance Reporting and Defects - Equipment Damage - Employee Conduct with Respect to Fellow Employees, Customers & The General

Public Employee Discipline Cassidy’s Transfer & Storage Ltd. will review and discuss all aspects of any employee conduct. The employee agrees to abide by the disciplinary decisions of the company which might include one or more of the following:

- Verbal Warning - Written Warning - A monetary penalty payable to the “Safety Fund” - An appropriate driver improvement course, counseling or guidance - Time off without pay - Termination of employment


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Please Note: The duration of the “Time off without pay “and the value of the “Monetary Penalty” will be assessed by the Safety & Compliance or Operations & Administration Committee and confirmed by the Committee in a recorded vote. Employee Representation An employee may request to appear before the Safety & Compliance or Operations & Administration Committee prior to a discipline assessment to explain his/her conduct, provide supporting evidence or submit photos. Employee Appeal After a discipline decision, the employee will be given the discipline decision in writing that will have an appeal form attached. The driver may complete the appeal form and submit it to Dale Robinson, Vice-President for Safety discipline or Mark Robinson, Director for Operations discipline. Dale or Mark cannot overrule a committee’s decision, but will review the appeal and either uphold the decision or will for forward the appeal to the committee. Please remember to include any additional evidence or photos to assist the appeal process. Appeals must be submitted within 10 calendar days after the discipline decision date. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: June 16, 2011 Policy Signed by: Safety & Compliance Committee, Operations &

Administration


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Safety & Compliance Committee Environmental Policy

It is the policy of Cassidy's Transfer & Storage Ltd to be committed to being environmentally conscious. We embrace our responsibility, integrating environmental considerations into our business and offering innovative solutions while protecting the environment. Striving for continuous improvement will guide our approach. Print smarter

Make it a habit to print on both sides or use the back side of old documents for faxes, scrap paper, or drafts. Avoid color printing and print in draft mode whenever feasible.

Go paperless when possible Make it a habit to think before you print: could this be read or stored online

instead? When you receive unwanted catalogs, newsletters, magazines, or junk mail, request to be removed from the mailing list before you recycle the item.

Ramp up your recycling Make it a habit to recycle everything you collect. Just about any kind of paper you

would encounter in the office, including fax paper, envelopes, and junk mail, can be recycled. So can your old cell phone, PDA, or pager.

Recycling bins have been placed in accessible, high-traffic areas i.e. lunch room , near every desk and photocopy machine

Cardboard boxes will be recycled Turn off lights

Switch off office lights when not in use--This may seem like a no-brainer, but just think about how many office buildings and shops are lit up round the clock, and consider the empty lighted conference room upstairs.

Turn off your monitor and unused chargers--For many of us, it would be inconvenient to turn the computer off and on throughout the day, by simply turning off the monitor when not in use reduces the energy required by your computer by about two thirds. Also, unplug chargers when not in use! This is a simple and often-forgotten way to save energy

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: January 26, 2010 Policy Signed by: Safety & Compliance Committee

http://www.collectivegood.com/donate_phone_Staples.asp

http://www.ehow.com/buildings/


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Safety & Compliance Committee First Aid Policy

It is the Policy of Cassidy’s Transfer & Storage Limited to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to all employees if they are injured or become ill at work. The Safety & Compliance Office is responsible to:

1. Consider workplace hazards and risks and other relevant factors when deciding what first aid equipment, facilities and personnel should be provided.

2. Provide sufficient numbers of first aiders and ensure that all of the first aiders are fully trained with an up to date qualification.

3. Ensure employees know who the first aiders are and how to contact them. 4. Maintain a sufficient stock of kits and supplies necessary for all buildings and

trucks

First aiders are responsible for ensuring that they: 1. Take control of incidents and summoning help. 2. They maintain up to date first aid skills and attend first aid refresher sessions

should they feel the need to update their skills between mandatory training. 3. Carry out first aid when requested in accordance to what they have been taught

seeking medical advice should they deem this necessary. 4. Only act within their training and competence. 5. Maintain an up to date stock of first aid supplies, ensuring that the first aid box for

their area is correctly stocked with supplies that are all in date. 6. Ensure the reporting of any incident which they respond to and assist with.

Employees are responsible for:

1. Getting to know who their local first aid personnel are. 2. Knowing how to summon emergency assistance 3. Report incidents to the Safety and Compliance Committee as required by the

Company Reporting Policy 4. When no other help available or if in doubt; call 911 Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 16, 2015 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Leaving Employee Policy

It is the policy of Cassidy's Transfer & Storage Ltd that employees, who retire, are terminated or voluntarily leave the employee of the company must return the following to the company:

1. Company issued cell phone 2. Company issued credit cards 3. Company issued uniforms 4. Company issued identification

Immediately upon leaving the company, management is required to turn off access to any company building or the secure parking area using the access management software. When the physical card is returned it to be kept for 60 days and then destroyed. Access logs are to be monitored to ensure the leaving employee does not continue to have access to company facilities. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: July 21, 2011 Policy Signed by: Safety & Compliance Committee


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Payroll Guidelines & Vacation: Brokers 2016 Payroll Guidelines Brokers will be paid on a weekly basis every Friday, 2 weeks following the pay period. We will process your pay using automatic deposits in your account; no cheques. Scheduling Vacation

All time off must be authorized by Dan Robinson. If scheduling conflicts occur, management will make the final decision.

Request for vacation time must be submitted via e-mail, 3 weeks in advance for authorization.

No more than 2 consecutive weeks to be taken off at one time. Please notify us ASAP if your T4A should be made in a different name then it appears on your pay stub.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: Policy Signed by:


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Payroll Guidelines & Vacation: Drivers/Hourly 2016 Payroll Guidelines DRIVER Employees will be paid on a weekly basis every Friday, the week following the pay period. We will process your pay using automatic deposits in your account; no cheques. Holiday Policy As a federally regulated company, we honour the 9 public holidays; as per Canada labour Code Part 111: January 1st - New Year’s Day February 15th - Family Day (instead of Remembrance Day) March 25th - Good Friday May 23rd - Victoria Day July 1st - Canada Day September 5th - Labour Day October 10th - Thanksgiving Day December 23rd & 26th - Christmas Day and Boxing Day To be eligible for the above holidays, the employee must have completed 30 days of employment. The employee will be paid the equivalent of one days wages.

Vacation Allotment 0-5 years of consecutive employment: 2 weeks, 4% vacation pay 5-15 years of consecutive employment: 3 weeks, 6% vacation pay 15+ years of consecutive employment: 4 weeks, 8% vacation pay Scheduling Vacation -Request for vacation time must be submitted via e-mail using the “time off form”, 3 weeks in advance for authorization. -No more than 2 consecutive weeks to be taken off at one time. -Time off is not guaranteed. -Certain peak periods may be blocked (i.e. Month ends, summer peak)

All time must be authorized by Dan Robinson. If scheduling conflicts occur, management will make the final decision. According to the labour laws, all vacation time is at the employer’s discretion.


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Any personal time (i.e. weekends, doctor appointments) must be submitted to Dan Robinson via e-mail.

Bereavement Leave When a member of an employee’s immediate family dies, the employee is entitled to 3 days leave immediately following the day the death occurred. The employee may be entitled to be paid for bereavement leave if the employee has been continuously employed for 3 consecutive months. Please see Dan Robinson for further details if this occurs. Immediate family: The employee's spouse or common-law partner; the employee's father and mother and the spouse or common-law partner of the father or mother; the employee's child(ren) and the child(ren) of the employee's spouse or common-law partner; the employee's grandchild(ren); the employee's brothers and sisters; the grandfather and grandmother of the employee; the father and mother of the spouse or common-law partner of the employee and the spouse or common-law partner of the father or mother; and any relative of the employee who resides permanently with the employee or with whom the employee permanently resides. Overtime policy for Hourly employees The standard hours after which overtime is payable is 44 hours weekly. Employees will be paid time and a half for all hours that exceed the weekly limit.



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Payroll Guidelines & Vacation: Salary Employees 2016 Payroll Guidelines – Salaried Employees Employees will be paid on a weekly basis every Friday, for the current week worked. We will process your pay using automatic deposits into your account; no cheques. If at any time your personal information changes (i.e. address, phone number, banking info, new drivers licence etc.) it is your responsibility to notify Human Resources. Holiday Policy As a federally regulated company, we honour the 9 public holidays; as per Canada labour Code Part 111: January 1st - New Year’s Day February 15th - Family Day (instead of Remembrance Day) March 25th - Good Friday May 23rd - Victoria Day July 1st - Canada Day September 5th - Labour Day October 10th - Thanksgiving Day December 23rd & 26th - Christmas Day and Boxing Day To be eligible for the above holidays, the employee must have completed 30 days of employment. The employee will be paid the equivalent of one day’s wages.

Vacation Allotment 0-5 years of consecutive employment: 2 weeks 5-15 years of consecutive employment: 3 weeks 15+ years of consecutive employment: 4 weeks Scheduling Vacation -Request for vacations must be submitted via e-mail using the “time off form”, 3 weeks in advance for authorization. -No more than 2 consecutive weeks to be taken off at one time. -Time off is not guaranteed. -Certain peak periods may be blocked (i.e. Month ends, summer peak)

All time must be authorized by Dan Robinson for Pembroke employees, Jim Schuiteboer for Ottawa employees. If scheduling conflicts for vacations occur,


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management will make the final decision. According to the labour laws, all holidays are at the employer’s discretion.

Any personal time (i.e. weekends, doctor appointments) must be submitted via e-mail to Dan or Jim.

Personal/Sick Days Employees are entitled to 3 personal/sick days each year. Bereavement Leave When a member of an employee’s immediate family dies, the employee is entitled to 3 days leave immediately following the day the death occurred. The employee may be entitled to be paid for bereavement leave if the employee has been continuously employed for 3 consecutive months. Please see Dan Robinson or Jim Schuiteboer for further details if this occurs. Immediate family: The employee's spouse or common-law partner; the employee's father and mother and the spouse or common-law partner of the father or mother; the employee's child(ren) and the child(ren) of the employee's spouse or common-law partner; the employee's grandchild(ren); the employee's brothers and sisters; the grandfather and grandmother of the employee; the father and mother of the spouse or common-law partner of the employee and the spouse or common-law partner of the father or mother; and any relative of the employee who resides permanently with the employee or with whom the employee permanently resides.



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Operational Policy Signed and Completed Paperwork Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all paperwork must be completed and signed by the customer and the individual on the job.

For household, all packing, loading, unloading and unpacking paperwork needs to be completed by having signatures on all paperwork. The foreperson on the job is required to ensure all paperwork is completed, as per the “Job Foreperson Policy”. For Freight, all drivers must sign and have shipper sign bill of lading. The bill of lading is a binding contract that needs to be reviewed and signed.

If paperwork is not signed and completed, Cassidy’s will charge an administration fee of $50.00 that will be taken off of pay. Date Policy Last Reviewed: May 31, 2016

Date Policy Last Modified: March 29, 2012 Policy Signed by: Operations


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Operational Policy Smoking Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that if you smoke, the following rules must be adhered to

1. Smoking is only permitted in designated areas on Cassidy’s property. 2. Cigarette butts must be placed in designated disposal containers. 3. Smoking on the customer’s property is forbidden. 4. Smoking in the garage is forbidden. 5. Smoking on the job site can only be done in a public area, for example the

street, preferable out of vision from the customer, in an area designated by the job supervisor.

6. Cigarette butts from a job site must be picked up and disposed of safely. 7. Smoking is only permitted before work, during designated breaks, lunchtime

and after you have completed your shift. 8. Smoking in any warehouse will result in your immediate dismissal.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: December 21, 2010 Policy Signed by: Operations


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Operations and Administration Committee Violence and Harassment in the Workplace

It is policy at Cassidy’s that under no circumstance is Violence or Harassment acceptable in the workplace. It is policy that all incidents need to be reported to management immediately. Cassidy’s has defined the following terms: Workplace: any land, premise, location or thing, at, upon or near which I worker works. Workplace Violence: the exercise of physical force by a person against a worker in a workplace that causes or could cause physical injury to a worker. It also includes an attempt of physical force and statement or behavior that a worker could interrupt as a threat. Workplace Harassment: engaging in a course of vexatious comments or conduct against a worker in a workplace- behavior that is known or ought reasonably to be known to be unwelcomed This may include:

Making remarks, jokes or innuendoes that demean, ridicule, intimidate or offend

Displaying or circulating offensive pictures or material in print or electronic form

Bullying

Repeated offensive or intimating phone calls or emails

Inappropriate sexual touching, advances suggestions or requests

Also may include physiological or personal harassment As your employer Cassidy’s is committed to protecting all employees from violence or harassment in the workplace. If there are any issues of violence or harassment please contact management in any matter, email, letter, face to face meeting or phone call. All concerns will be dealt with immediately and will remain confidential. The employer’s responsibility: -take every precaution to protect every employee from workplace violence -address and resolve any and every violence and harassment concern that they are made aware of


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The employee’s responsibility: -report any and every incident where violence and harassment are involved -not to engage in any violence or harassing behavior Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: June 12, 2013 Policy Signed by: Operations & Administration Committee


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Operations and Administration Committee Visa Usage

*EFFECTIVE IMMEDIATELY* Please be advised that all credit card use must be supported by a receipt. If a receipt is not handed in or if it does not match the visa transaction, an administration fee of $25.00 will be added to the transaction and charged back to the card holder. -All receipts will be put in pay envelope -no pooling of funds - All expenses paid with cash need a receipt and will be paid out in the next pay period I _______________________ (name of card holder) acknowledge there was no receipt handed in. The amount of $______________ plus the $25.00 administration fee for a total of $________________ will be taken off my pay. Signed: ________________________________ date: ___________________________

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: August 15, 2011 Policy Signed by: Operations


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Operations and Administration Policies


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Safety & Compliance Committee Business Partner Screening Requirements

It is the policy of Cassidy’s Transfer & Storage Ltd. that it is the responsibility of all employees for the screening of business partners, carrier’s agents, sub-contracted highway carriers and service providers. Operations & Administration Employees When operations and administration employees engage into new business relationships, it is important to understand who you are doing business with and what are the potential risks to Cassidy’s supply chain security. Cassidy’s has three documents designed to assist operations and administration employees in the determination of any potential risk.

Cassidy’s Credit Application Package (Credit Profile, Information Collection Authorization, Return Documentation

Checklist)

PIP/C-TPAT Supply Chain Security Questionnaire

Cassidy’s Credit Reference Request Form **These documents are to be retained and organized for use in vetting cliental or during

an investigation** Cassidy’s Safety & Compliance Committee appoints Cassidy’s operations and administration employees who engage in establishing clientele and booking shipment requests from clients. They are responsible for taking sufficient precaution to protect the integrity of Cassidy’s supply chain. Operations and administration employees that place Cassidy’s in a vulnerable situation or who were responsible for booking a shipment involved in a Customs (United States and/or Canada) investigation are subject to Cassidy’s employee discipline policy. Drivers & Warehouse Employees When drivers and warehouse employees engage in their respected daily duties, Cassidy’s Safety & Compliance Committee requests that employees remain vigilant to the integrity and description of shipments. Additionally drivers and warehouse employees that have handled shipments are responsible for taking sufficient precaution to protect the integrity of Cassidy’s supply chain. Drivers and warehouse employees that place Cassidy’s in a vulnerable situation or who were involved in handling a shipment that has been involved


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in a Customs (United States and/or Canada) investigation are subject to Cassidy’s employee discipline policy. Approved C-TPAT Business Partners If a business partner is identified as being an approved C-TPAT company, an operations and administration employee should request the certified company to e-mail their “Status Verification Interface” (SVI) number from their C-TPAT web portal to [email protected]. Upon receipt of the SVI number the client will be linked with Cassidy’s though the C-TPAT web portal as a secure business partner. This link can be view directly by United States Customs. Reporting Suspicious Shipments or Requests Refer to Cassidy’s Safety & Compliance Committee/Security Breach Reporting Policy. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 4, 2012 Policy Signed by: Safety & Compliance Committee

mailto:[email protected]


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Safety & Compliance Committee Customs Document Reporting Policy

It is the policy of Cassidy's Transfer & Storage Ltd that employees who communicate with International Customs Agencies on behalf of Cassidy’s Transfer & Storage Ltd. do so in a forthright, honest, comprehensive and professional manner. Operations employees who prepare “Customs Manifests” must ensure that all information used in the clearance of merchandise/cargo, is legible, complete, accurate and protected against the exchange, loss or introduction of erroneous information. Additionally, these employees with the assistance of co-workers are responsible to ensure that all merchandise/cargo onboard a Cassidy’s conveyance is reported on an electronic manifest, 1 hour prior to the arrival at the port of entry. Specific responsibilities, Drivers

- Drivers must be aware of the merchandise/cargo loaded onto Cassidy’s conveyance.

- Drivers must ensure that the bill of lading details match the merchandise/cargo

loaded onto Cassidy’s conveyance. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: January 17, 2012 Policy Signed By: Safety & Compliance Department


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Safety & Compliance Committee Customs Seal Removal Policy

It is the policy of Cassidy's Transfer & Storage Ltd that no employee of Cassidy’s shall break a United States or Canada Customs conveyance seal without the direct authorization and visual confirmation of a “Customs Officer”.

Sealing Requirements for “In-Bond” Movements

Cassidy’s Transfer & Storage Ltd. is an approved CSA/F.A.S.T. carrier since July 16, 2007. Part of our privileges includes the ability to transport “In-Bond” shipments from the border to in-land ports without a “Customs Seal”. Below are excerpts from the two “Canada Customs Memorandum’s” that detail this privilege. Memorandum D3-1-1 (Last modified: 2008-09-16) Sealing Requirements (13.) Unless otherwise specified, a conveyance or container transported by a post-audit or CSA approved carrier does not have to be sealed, if the goods are manifested to an inland destination. Memorandum D3-1-7 (Last modified: 2008-11-28) Sealing Requirements

181. Similar to a post-audit highway carrier, the requirement to seal a conveyance, container or compartment transported inland by an authorized CSA carrier is removed. The goods transported by the authorized carrier do not have to be eligible for CSA clearance. However, sealing of the conveyance or container may continue where goods aboard the conveyance are identified by the CBSA as high risk (e.g. tobacco, alcohol, weapons, etc). The carrier’s terminal may be used for break-bulk, to allow direct delivery of CSA shipments, as well as released shipments in situations where other goods aboard the conveyance require reporting to the highway sufferance warehouse for CBSA purposes. Accidental Sealing of “In-Bond” Movements In the event that Canada Customs has sealed a conveyance with an “In-Bond” movement and “Cassidy’s Operations” feel that there is an operational requirement to removal the “Customs Seal”, please contact Cassidy’s in-house CSA/F.A.S.T. coordinator. Only the


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CSA/F.A.S.T. coordinator may authorize the breakage of a “Customs Seal” when a shipment is on route between “Customs Ports”. Otherwise no “Customs Seal” shall ever be broken Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: Policy Signed By:


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Safety & Compliance Committee Customs Transponders and Technology

Transponders or any technology provided to Cassidy’s by United States Customs or Canada Customs to utilize the Free and Secure Trade (F.A.S.T.) program must be protected against misuse, compromise, theft, tampering, altering or duplication. Cassidy’s Safety and Compliance Department is solely responsible for ordering, issuance, activation, and deactivation of F.A.S.T. transponders. The department currently orders and pays for all the transponders on-line at www.cbp.gov. Additionally, when the transponders arrive at our facility the registered details of the transponders associated identity are reviewed prior to the transponder being documented and issued to the correct unit. A master transponder log is maintained by the Safety and Compliance Department. The log includes unit number, unit year, manufacturer, color, plate number, vehicle identification number and issued transponder number. The transponders are then periodically checked to protect against misuse, compromise, theft, tampering, altering or duplication. Transponders are issued to a specific power unit only and are not transferrable. When a company unit or Owner Operator is decommissioned from the Cassidy’s fleet the transponder is deactivated from the DTOPS Cassidy’s account by the Safety & Compliance Department. If a replacement transponder is needed eg: replaced windshield or damaged, a replacement transponder is ordered and will be reapplied to the power unit. A DTOPS receipt is issued and is to be kept in the power unit’s permit book. Statement from C-TPAT Regulations

*** Any misuse of F.A.S.T. technology, to include loaning F.A.S.T. transponders to

external carriers will result in suspension or removal from the F.A.S.T. program.

F.A.S.T. is a benefit based on trust and confidence ***

Date Policy Last Reviewed: May 31, 2016

Date Policy Last Modified: September 20, 2012 Policy Signed by: Safety & Compliance

http://www.cbp.gov/


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Safety & Compliance Committee Documentation/Information Classification Policy

It is the policy of Cassidy's Transfer & Storage Ltd that all documentation and information be classified in accordance to customer requirements and to the best interest in the safety and security of the staff and management at Cassidy’s. The following classification system will apply, Top Secret - The highest level of classification on a national level. Such material would cause "exceptionally grave damage" to national security if publicly available. Secret - Such material would cause "grave damage" to national security if publicly available.

Confidential - Such material would cause "damage" or be "prejudicial" to national security if publicly available.

Restricted - Such material would cause "undesirable effects" if publicly available. Company Only – Access to be restricted to internal employees only. Unclassified – Considered publicly accessible. There are no requirements for access control or confidentiality. These levels form an ordering with top secret at the top, and unclassified at the bottom. All documentation and information shall be deemed as “Unclassified” unless the classification is clearly stated otherwise on the communication, bill of lading or customer order request. Employees are also assigned a security classification that will cross reference with classification, and the following rule is applied: “To have access to a document or information, the employee must have a security classification at the same level as, or higher than, that of the document or information” Need-to-Know Need-to-know is one of the most fundamental security principles.


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Access to documents or information is also governed by the “need-to-know” principle, which limits the unnecessary exchange of documents/information between parties without sufficient reasoning or justification. Remember: Need-to-know imposes a dual responsibility on all authorized holders of classified information.

- Limit your requests for information to that which you have a genuine need-to-know. You may be expected to explain why you need to know it.

- Refrain from discussing classified information in areas where the discussion may

be overheard by persons who do not have a need-to-know the subject of conversation.

- If someone asks you for classified information, you are expected to ensure they

are cleared appropriately and have an official need-to-know. You are also obliged to report to your “Safety and Compliance” committee member any co-worker who repeatedly violates the need-to-know principle. Date Policy Last Reviewed: May 31, 2016

Date Policy Last Modified: Policy Signed by:


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Safety & Compliance Committee Employee Security Level Classification Policy

It is the policy of Cassidy's Transfer & Storage Ltd that all employees and third party service providers will be reviewed and assessed a security level that reflects the valid credentialing that the employee possesses. Employee Security Levels are as follows, Loyalty

Management Minimal 20 years of continual service at Cassidy’s Criminal Record Check

Secrecy

Full-time employees Minimal 1 year of continual service as “Trustworthy” Canadian Industrial Security Directorate (CISD) Secret Clearance

Trustworthy

Full-time employees Minimal 1 year of continual service at Cassidy’s Criminal Record Check F.A.S.T. Card T.W.I.C. Card Passport Character Reference (Minimum Two) “Need-to-know” Security Briefing

Dependable

Full-time employees Criminal Record Check F.A.S.T. Card T.W.I.C. Card

Responsible

Full-time employees Criminal Record Check F.A.S.T. Card


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Reliable Full-time employees Criminal Record Check Canadian Industrial Security Directorate (CISD) Reliability Clearance

Credible

Full-time employees Criminal Record Check

Visitor - Accompanied at all times by a Cassidy’s employee Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: January 1, 2014 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Information Technology Policy

Computer systems have become central to the ongoing and day to day operation of Cassidy’s Transfer & Storage LTD. A compromised IT system represents a real and potentially substantial monetary loss for the company. In order to protect these critical business systems it is necessary to implement an IT policy designed to give guidance to employees. This policy applies to all employees using a workstation, laptop, cell phone or other mobile devices with direct or remote access to internet, e-mail or Cassidy’s server. When an employee uses the Internet or e-mail, common sense should prevail since electronic traces are left on the sites that have been visited. This is of great importance because the work that is done is done in the name of Cassidy’s Transfer & Storage LTD. E-mail use All use of e-mail shall be work-related traffic. Private use is allowed to a limited extent except for instances listed below. E-mail sent to Cassidy’s Transfer & Storage LTD (www.wemovetheworld.com or other company owned domains) or is stored in Cassidy’s Transfer & Storage LTD IT-system is regarded as The Company's possession. Reading other colleagues' e-mail without their permission is not allowed. The Company's electronic addresses (i.e. [email protected]) must be used very carefully, for example at e-registrations, because of the heavily increased risk of SPAM. The sender is always responsible for seeing to it that security and secrecy correspond to the material that is sent. Remember … to be careful if an e-mail message with attachments arrives from an unknown sender. If this happens, the network administrator must always be contacted since malware is often spread by e-mail. … that all outgoing mail from The Company's domain is considered as the company's since Cassidy’s Transfer & Storage LTD is the sender. … that e-mail must never be used in the following ways within The Company: Sending e-mail messages for personal gain Sending e-mail messages to somebody that has offensive or extreme political opinions Sending e-mail messages to somebody who is dealing with pornographic products. Sending e-mail letters of a chain letter character. Forwarding e-mail letters as those mentioned above.

http://www.wemovetheworld.com/


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Internet use Internet is to be used for collecting information concerning the employees’ jobs, which means that the use of the Internet should be strictly professional. The Internet should be used with common sense and good judgment by all the employees within Cassidy’s Transfer & Storage LTD. The Internet must never be used in the following ways within Cassidy’s Transfer & Storage LTD: To download music, films, software or images to The Company's computers. However, exceptions may be made when images are needed on behalf of the profession. To visit sites of racist, pornographic or politically extreme contents. It may also be sites containing a form of illegal information. To download, install and use file sharing/file exchanging or IM programs, such as Kazaa, Gnutella eller ICQ. To spread information in forums, for example, where it is not quite clear if you represent Cassidy’s Transfer & Storage LTD or not. Information control All information in Cassidy’s Transfer & Storage LTD’s information system may be checked. The Company shall have access to all information within the system, which means that no information must be excluded by, for example, encryption. Private e-mail or other private material is not protected against authorized scrutinizing of Cassidy’s Transfer & Storage LTD’s IT-system. The Company has the legal right to check their IT-systems according to the laws regarding personal information, electronic notice boards, and copy right. Other reasons for checking the systems are to detect viruses and intrusion attempts (hacker attacks). The Company has the right to log all the traffic in and out on the Internet. The network administrator of Cassidy’s Transfer & Storage LTD is to check the traffic on the Internet and the e-mail use. Measures to be taken when this policy is violated Violations of the above policy could result in; an oral warning; a written warning; or if the violation is severe, compensation claims and dismissal and, if the violation warrants, a report to the police and prosecution. Date Policy Last Reviewed: May 31, 2016

Date Policy Last Modified: November 11, 2008 Policy Signed by: Safety & Compliance


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Safety & Compliance Committee Joint Health & Safety Committee

It is the Policy of Cassidy’s Transfer & Storage Limited both the Pembroke and Ottawa offices do monthly inspections in accordance with the Canada Labour Act and these reports must be presented and discussed on a monthly basis by the Safety & Compliance Committee. The Safety & Compliance Committee is a Committee made of employees from throughout the Company is fulfils or exceeds the requirements for employee participation found in the Canada Labour Code. Under this policy and other Company polices including the Reporting Policy, it is the responsibility of every employee to immediately report every potential, actual, or perceived hazard to the their supervisor or Safety & Compliance office. Every new employee is required to take to review the Employee manual which includes all Company policies as well as procedure for refusing to do unsafe work. Any employees who disagree with a supervisor’s safety assessment are required to contact Safety & Compliance who will assign an officer to investigate. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: November 13, 2015 Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Order Confirmation Policy

It is the policy of Cassidy's Transfer & Storage Ltd that when freight orders are booked in the Tailwinds system, the weight and length of the shipment must be obtained. If no weight and/length is given at the time the order is booked the person who enters the order must contact the customer or pick up location by phone or email to obtain these numbers. If, after best efforts, no weights and lengths can be obtained at the time of booking, a note must be made on the order and another attempt must be made to obtain weights and length before the shipment is dispatched. If, after best efforts, no weights and length can be obtained and the truck needs to be dispatched to meet requirements, the driver must be warned of a potential overweight or overlong situation for that order. The driver must also be reminded to scale his load if there is reason to believe the shipment may be overweight. Signed By: __________________________ Date: ___________________ Witnessed: __________________________ Date: ___________________ Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 6, 2014 Policy Signed by: Safety & Compliance


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Operational Policy Password Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all passwords on company owned computers must match an employee’s ID number with a “0” in front of it. For example, if an employee’s ID number is 5201, their password is 05201. This password must be used for all programs including Windows Login, email and tailwinds. If a computer is unassigned, the password must be entered by management. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 22, 2010 Policy Signed by: Management


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Safety & Compliance Committee Security Document Review Policy

It is the policy of Cassidy's Transfer & Storage Ltd that personnel are trained to review manifest and other documents in order to identify or recognize suspicious cargo shipments. Employees who handle shipping documents should immediately alert management if the encounter a shipment that:

1. Comes from or is going to an usual location 2. Are paid by cash 3. Have usual routing requirements 4. Has unusual shipping or receiving requirements 5. Customer provides vague, generalized or misleading information

Management should be guided by the Security Breach Reporting Policy. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: July 21, 2011 Policy Signed by: Safety & Compliance Committee


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Operations & Administration Committee Service Failure/Customer Complaint Reporting Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every employee must adhere to the following Reporting guidelines, Late Pick-up or Delivery: Immediately when a service failure occurs, the load planner or dispatcher must:

1. Notify Dispatch Supervisor who monitors failure until resolved 2. Notify Customer that the agreed service/date/time cannot be met 3. Advise Customer of alternate service date/time 4. Advise Customer when service is in progress 5. Advise Customer when service is complete and apologize for failure

Immediately after steps 1 through 5 have been completed the Dispatch Supervisor must then notify the Operations and Administration Committee with the following information:

1. Customer Name 2. Scheduled Service (i.e., pick-up, delivery, other) 3. Scheduled Date of Service 4. Driver’s Name (if known) 5. Reason for Service Failure (if Known) 6. Corrective Action Taken

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: October 17, 2011 Policy Signed by: Operations & Administration Committee


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Security and Safety Policies


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Safety & Compliance Committee

Chemical and Biological Hazards Policy Purpose:

This Chemical and Biological Hazards Hazard policy details how Cassidy’s Transfer & Storage Limited provides information about the hazardous chemicals and substances that employees will be exposed to, chemical product labels and other forms of warning, appropriate training, and a written hazard communication program. The Safety and Compliance Office has the specific responsibility for implementing the plan. Supervisors of employees have the responsibility to insure the Safety Plan is carried out. The Safety and Compliance Office is also responsible for providing consultation and specific training when needed.

Hazard Assessment:

Hazard Assessment is the process by which the Company uses to address and evaluate the potential exposure limits to harmful substances. This system assesses whether exposure to a substance does not exceed possible exposure limits. Hazard Assessment determines the exposure, or potential for exposure, of workers to a harmful substance at the work site. An exposure hazard cannot be controlled without knowing the identity of the harmful substance and the extent to which workers are exposed to it. The toxicity of the substance (type of action, route of exposure and target organs) must be known, as well as the duration of exposure. The Company has done a Hazard Assessment for all chemicals and substances present at the work site.

Hazard Assessments are performed by competent individuals. Workers are permitted and encouraged to observe and participate in monitoring activities as long as doing so does not interfere with the activities. Workers frequently have the experience to identify sources of exposure, indicate when exposure may differ from “normal” and identify conditions that are routine or not routine. Once hazards at the workplace have been identified, the Company does take steps to eliminate, or if this is not possible, control the hazards. To eliminate the hazard, the Company may substitute a less hazardous substance or modify equipment or processes to eliminate emissions. If elimination of the hazard is not possible, various other control strategies are used.


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Procedures:

If a worker may be exposed to a harmful substance at a work site, the Company shall, at the place of employment:

(a) Assess and monitor the use or presence of, or a worker’s exposure to, any chemical substance or any biological substance that may be hazardous or harmful to the health or safety of a worker; (b) Identify the health hazards associated with exposure, assess the worker’s extent of exposure, and ensure exposure does not exceed occupational exposure limits (c) Where reasonably practicable, substitute a less hazardous or harmful chemical substance or biological substance for a hazardous or harmful chemical substance or biological substance; (d) Subject to government regulations, to the extent that is reasonably practicable, reduce any contamination of the place of employment by a chemical substance or biological substance; and (e) Develop and implement work procedures and processes that are as safe as is reasonably practicable for the handling, use, storage, production and disposal of chemical substances and biological substances. Regarding the potential of worker exposure, the Company shall ensure that workers, who may be exposed to a harmful substance is: (a) Informed of the health hazards associated with exposure to that substance.

(b) Informed of measurements made of airborne concentrations of harmful substances at the work site, and (c) Is trained in procedures developed by the employer to minimize the worker’s exposure to harmful substances, and understands the procedures. A worker who is provided with training must use the procedures appropriately and apply the training. Applicable warning signs shall be posted warning of the potential chemical and hazardous substances and biological hazards must be observed. Record Keeping:

It is the responsibility of Cassidy’s to maintain a record of all hazardous substances that are (whether handled, stored, used or produced) on company owned or operated property as well as any job site where an employee can come into contact with hazardous substances. These records must be updated as required and be kept available in the Safety & Compliance office so that in the event of an emergency, up-to-date information is immediately available.


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Employee Training and Information: General Requirements:

1. Information and Training Program a. Aim: To assure that all individuals at risk are adequately informed about the work in the workplace, its risks, and what to do if an accident occurs. b. Responsibility: It is the responsibility of the supervisor to recognize when training is needed for his/her employees and to arrange for such training. The supervisor is not responsible to provide any training in the sense that he must develop and present the training program, but rather, the supervisor must recognize the need for training and arrange for his employees to receive it. This training is available in several formats: (1) A presentation arranged or presented by the Safety & Compliance Committee,

(2) A video or Computer presentation from the Company library,

(3) A presentation arranged or presented by the Safety and Compliance Supervisor

c. Topics: The training each employee receives shall include all of the following, as they apply to their work area.

(1) Exposure Limits: The permissible exposure limits for government regulated substances or recommended exposure limits for other hazardous chemicals and substances where there is no applicable government standard; (2) Exposure Symptoms: Signs and symptoms associated with exposures to hazardous chemicals and substances used in the workplace; (3) Hazard Reference Materials: The location and availability of known reference material on hazards, safe handling, storage and disposal of hazardous chemicals and substances found in the workplace including, but not limited to, Material Safety Data Sheets received from the chemical supplier; (4) Employee Protection: The measures employees can take to protect themselves from these hazards, including specific procedures the employer has implemented to protect employees from exposure to hazardous chemicals and substances such as appropriate work practices, emergency procedures, and personal protective equipment to be used. (5) EmergencyandPersonalProtectionProcedures: Every workplace worker should know the location and proper use of available protective apparel and equipment. Some of the full-time personnel of the workplace should be trained in the proper use of emergency equipment and procedures. Such training as well as first aid instruction should be available to and encouraged for everyone.


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d. Frequency of Training: Training should initiate at the time of an employees initial assignment to a work area where hazardous chemicals and substances are present and prior to assignments involving new exposure situations. The training and education program should be a regular, continuing activity--not simply an annual presentation. e. Literature/Consultation: Literature and consulting advice concerning chemical hygiene should be readily available to workplace personnel, who should be encouraged to use these information resources. Documentation for Training The annual SPCC training shall be documented to include the instructor’s name, course outline, date and duration of training, attendant’s names and signatures, and corrective action list for areas in need of improvement, if any. This information shall be filed and maintained for at least 3 years at the office of the Safety and Compliance Office. A Certificate of Training shall be presented to each Company employee that has completed the training. The Safety and Compliance Supervisor shall forward a copy of this certificate to the Human Resource Department for inclusion in the employee’s file.

New Employees:

Information about the Company’s Hazard Communication Program will be disseminated to all new employees in the Employee Safety Handbook. All new employees must be trained by their supervisor about hazardous chemicals and substances in their work area at the time of their initial assignment and whenever a new hazard is introduced into the work area. Reduction of Employee Exposure

Criteria used to determine and implement control measures to reduce employee exposure to hazardous chemicals and substances. These include engineering controls, the use of personal protective equipment and hygiene practices. Particular attention shall be given to the selection of control measures for chemicals and substances that are known to be extremely hazardous. Employees and personnel shall not be exposed to a chemical or biological substance that exceeds its Occupational Exposure Limits (OEL). The Company must ensure:

1) That a worker’s exposure to any substance is kept as low as reasonably achievable.


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2) That a worker’s exposure to any substance does not exceed its occupational exposure limits 3) That if no occupational exposure limit is established for a harmful substance present at a work site, the Company must ensure that a worker’s exposure to that substance is kept as low as reasonably achievable.

General Requirements 1. Personal protection. Use protective and emergency apparel and equipment appropriate for the procedure and any related hazard. a. Eye protection. Assure that appropriate eye protection is worn by all persons, including visitors, where chemicals and substances are stored or handled. Contact lenses, especially the soft and gas-permeable types, may be hazardous in some workplace situations. They should be used with caution in laboratories and workplaces handling chemicals and substances. Contacts have the potential to hold caustic or toxic chemicals and substances on the conjunctiva and may be impossible to remove in an emergency. b. Hand protection. Wear appropriate gloves when the potential for contact with toxic materials exists. Select proper glove material based on the substance being handled, the particular hazard involved, and their suitability for the operation being conducted. Inspect gloves for discoloration, punctures and tears before each use. Wash them before removal, and replace them periodically. c. Respiratory protection. The Safety and Compliance Supervisor provides respiratory protection procedures for situations where engineering and administrative controls cannot feasibly contain a respiratory hazard. Where it is not reasonably practicable to reduce an employee’s personal exposure to a chemical or biological, the Company shall provide an approved respiratory protective device and require the employee to use it. Personal Hygiene Practices and Washing Facilities Personal hygiene is also an important element in any program to protect workers from exposure to corrosive or biological other harmful substances. If a worker is present at a work site where chemicals harmful to the eyes or skin are used the Company will provide, and ensure that workers use, and have adequate and immediate access to bath/shower facilities (where feasible), hand-washing facilities, eye wash equipment, clean change areas, and separate non-contaminated eating areas, or other equipment appropriate for the potential level of exposure. Employees must also wash their hands and faces prior to eating, drinking, using tobacco products, or applying cosmetics, and


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they must not eat, drink, use tobacco products, or apply cosmetics in any work area where contamination is possible. When handling hazardous substances and chemicals, appropriate impermeable gloves and chemical resistant clothing shall be worn for worker protection as well as safety goggles or face shields to protect the eyes from chemical splashes. Portable eye wash equipment must be available on site: If it’s not, employees will immediately inform their supervisor so that eye wash equipment is provided. Employees will wash hands and face if hazardous substances or/and materials are contacted.

Washing Facilities

Water, soap, and clean towels are to be provided for this purpose. Where showers are not provided, the Company must ensure that employees wash their hands and faces at the end of the work shift.

Spills and Cleanup Procedures and Response

This section describes the cleanup response and protocols to follow in the event of a spill or uncontrolled release. The uncontrolled discharge to groundwater, surface water or soil is prohibited. When and where there is a possibility of an accumulation, spill, or leak of a chemical or biological substance that may be hazardous to the health and safety of employees and other personnel, the Company has developed this written emergency procedure to deal with the leak, spill, or discharge. It is imperative that action be taken to respond to a spill once it has occurred. Depending on the volume and characteristics of the material released, the Company has defined spill response as either a “Minor Spill Response” or “Major Spill Response” (“Spill Emergency”). Minor Spill Response

A “Minor Spill Response” is defined as one that poses no significant harm to human health or the environment. These spills involve generally less than 5 gallons and can usually be cleaned up by Company personnel. Other characteristics of a minor spill include the following:

• The spilled material is easily stopped or controlled at the time of the spill;

• The spill is localized;

• The spilled material is not likely to reach surface water or groundwater;

• There is little danger to human health; and


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• There is little danger of fire or explosion.

In the event of a minor spill the following guidelines shall apply:

• Stop the source if the spill is ongoing.

• Notify adjoining personnel of the spill

• Immediately notify the senior on-site person (i.e., Safety and Compliance Supervisor).

• Isolate the area

• Remove any ignition source, unplug nearby electrical equipment

• Under the direction of a senior on-site person, contain and confine the spill with spill response materials and equipment.

• Mop and/or sweep the spill area

• Place spill debris in properly labeled waste containers. Major Spill Response (Spill Emergency)

“Spill Emergency” is defined as one involving a spill that cannot be safely controlled or cleaned up. Characteristics include the following:

• The spill is large enough to spread beyond the immediate spill area;

• The spilled material enters surface water or groundwater (regardless of spill size);

• The spill requires special training and equipment to cleanup;

• The spilled material is dangerous to human health; and/or

• There is a danger of fire or explosion. In the event of a spill emergency, the following guidelines shall apply:

• Stop the source if the spill is ongoing only if safe to do so.

• All workers shall immediately evacuate the spill site and move to a safe distance away from the spill.

• A senior on-site person shall call for medical assistance if workers are injured (no worker shall engage in rescue operations unless they have been properly trained and equipped).

• A senior on-site person shall immediately contact the Zurich Spill Center at 1-866-345-3454

• Notify the local Fire Department or Police Department.


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• A senior on-site person shall contact the Safety and Compliance Supervisor and provide details regarding the spill.

• The Safety and Compliance Supervisor or other Manager will coordinate cleanup and seek assistance from a cleanup contractor as necessary. If a senior on-site person is not available at the time of the spill, then the next highest Company employee in command shall assume responsibility.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 16, 2015 Policy Signed by: Safety & Compliance


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Safety & Compliance Committee Contraband and Unauthorized / Unidentified Persons Reporting

Unauthorized/Unidentified Persons In the event that an “Unauthorized Person” or commonly known as an “Alien” is detected on Cassidy’s Property (within the fenced compounds and/or in any trailer) without a valid Visitors badge shall be deemed as a security threat.

Do not approach the suspect! Keep the suspect within sight, obtain a positive suspect description and immediately call dispatch. The dispatcher will make the decision to contact the local police. Procedure after locating Contraband

a) The employee that locates the contraband must not leave the discovery out of his/her sight until a company representative or a police officer relieves him.

The employee is not to touch the discovery.

b) The discovery is to be reported immediately to dispatch. The person that discovered the contraband may

have to send another person to call if he/she does not have a cell phone, as they are not to leave the contraband unattended.

c) After reporting the discovery, dispatch will relay the discovery to a company representative for further

instruction.

d) Upon notification of a company representative, a representative will attend the discovery site to verify the discovery prior to contacting local police for a police report.

Any location of illegal contraband is subject to police investigation.

e) After the police investigation, the “Security Committee” will meet and contact all other parties that require to

be notified about the situation. This may include shippers, R.C.M.P., Canada Customs or United States Customs.

** A “Security Violation Report” must be completed in the event of an unauthorized

person or Contraband incident. ** Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: June 16, 2011 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Employment Equity Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every employee has the right to use their skills and experience to make their fullest contribution to the company without barriers because they are women, a minority, aboriginal or a person with disabilities. Cassidy’s is committed to:

1. Treat every employee with respect and fairness. 2. Identify and eliminate discrimination in Cassidy’s hiring and employment policies

including recruitment, training and termination. 3. Base wage and salaries on the value of the work performed. 4. Make sure that no employee is denied an opportunity to advance for reasons

unrelated to ability.

To ensure Cassidy’s will meet these goals and as a requirement of the Employment Equity Act (1995) Cassidy’s will:

1. Survey employees to give them an opportunity to identify themselves as a woman, a visible minority, an aboriginal or a person with a disability.

2. Undertake a workforce analysis. 3. Conduct a review of human recourses policies and practices 4. Prepare an employment equity plan.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 15, 2010 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Safety Policy

The management of Cassidy’s Transfer & Storage Ltd have identified that safety is an essential part of daily operating procedures. Employee safety and accident prevention is the responsibility of everyone at Cassidy’s. In order to make safety an essential part of the way Cassidy’s does business, A Safety & Compliance Committee has been formed and will meet on a monthly basis to create policies and procedures, review employee conduct and take necessary corrective action to maintain and enhance a safe environment for all employee’s and the general public. Cassidy’s Safety & Compliance Committee will promote and implement employee training programs that will develop employee’s basic work skills, enrich a safe work environment and ensure equipment is maintained to current standards. All employees must ensure that, no matter what the job is, it must be done safely. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 9, 2008 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Security Breach Reporting

It is the policy of Cassidy's Transfer & Storage Ltd that when a supply chain security breach is discovered the Supply Chain Security Specialist (SCSS) must be notified immediately. The SCSS should also be kept up to date on issues or changes regarding contact information, security procedures, and security practices. The following procedures should occur to ensure this takes place.

1) Employees shall contact Cassidy’s Safety and Compliance Supervisor immediately when there is a supply chain security breach.

2) Immediately thereafter, Cassidy’s Safety and Compliance Supervisor will contact:

John Carlo Charles D de Pencier United States Border Patrol Partners in Protection Supply Chain Security Specialist Intelligence & Enforcement Division Phone: 716-626-6480 Phone: 613-659-4100 Fax: 716-626-6461 Cell: 613-229-4149 [email protected] [email protected] Examples of Security Breaches are as follows,

- Being approached by someone to smuggle - The discovery of contraband on Cassidy’s equipment or property - Abnormal packaging or shipping activities - Evidence of internal conspiracies - Unidentifiable people around Cassidy’s equipment or property

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: December 20, 2013 Policy Signed by: Safety & Compliance Committee




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Safety & Compliance Committee Security Policy

The management of Cassidy’s Transfer & Storage Ltd has identified that providing a secure supply chain has become a very important part of daily operations. Participating in highway carrier programs like Customs-Trade Partnership Against Terrorism (C-TPAT), Partners in Protection (PIP), Free and Secure Trade (FAST), Industrial Security and Controlled Goods, Cassidy’s is contributing to the security of our Nation and the continued free flow of International Trade across our borders. The “Safety & Compliance Committee” will review security threats on a monthly basis to create and implement security policies that address a broad range of security topics including personnel security; physical security; procedural security; access controls; education, training and awareness; manifest procedures; conveyance security; threat awareness; document processing; business partners and industry relationships. To ensure supply chain integrity, and meet the policies and procedures established under the highway carrier programs, it is essential that Cassidy’s security practices and procedures are reviewed on a regular basis and updated or enhanced as events warrant. The “Safety & Compliance Committee” will appoint inspectors to provide periodic reviews of the company’s security practices and procedures. The “Safety & Compliance Committee” will be responsible for reviewing the submission of the periodic self-assessments. The “Safety & Compliance Committee” will also review any security concerns submitted anonymously from business partners or employees and will handle each and every one in a professional and timely manner. It is also the responsibility of the committee to ensure that the corrective action from a security concern is documented and filed for any future reference. The “Safety & Compliance Committee” will also appoint a company employee or a company representative at any port, who will assist Customs with searches, upon request. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: May 30, 2011 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Terminal Security

It is the policy of Cassidy's Transfer & Storage Ltd that the following security measures are in place, Physical Ground Security Each of Cassidy’s two terminals has secure locations that semi-trailers can be dropped for long or short periods of time. The entire compound is outlined with a 6 foot high security fence and topped with 3 strands of barbwire that extend the fence an additional 1 foot. The gates into the compound match the fence details and are visually manned by office employees during regular business hours and are capable of being locked after business hours. The yard gates and other key areas are under video surveillance at all times. Employee and customer parking are not allowed in the secured yard except for garage employees who are permitted to park next to the garage but away from the trailer and truck parking area. The terminal compounds are equipped with adequate lighting with light sensors that eliminate the compound after daylight hours. Local police patrol the yard limits on a regular basis or as often as their schedule will allow them. Office Security Each terminal office has a driver’s lunchroom and has a separate driver entrance than the main office, thus keeping the drivers separate from the area in which international paperwork is prepared. The driver’s entrance and mailboxes are protected by video surveillance and the entrance door is locked at all times and protected by security coded door locks or swipe cards. All shipment information that is documented on office computers is password protected to avoid the manipulation of documentation. Storage Warehouse Security Each warehouse has a steel frame structure with a steel roof and siding. They are also equipped with steel roll up freight door(s) and a separate steel man door. As an added security feature, none of the warehouses contain windows. The freight doors are capable of being locked and secured at all times. The warehouse man doors are locked at all times and entrance is protected by security coded door locks. Warehouses are manned between 8:00 am and 5:00 pm daily and are locked and secured after hours.


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On-site Company Garage The company garage has a steel frame structure with a steel roof and siding. It is also equipped with steel roll up garage doors and a separate steel man door. The garage doors and man doors are capable of being locked and secured at all times. Access to the garage is limited to only the employees that are registered to work there between 8:00 am and 5:00 pm daily and the warehouse man doors are locked after hours and entrance is protected by swipe cards. Fire Protection Each terminal building is equipped with electronic fire protection that provides audible and visual signals upon automatic smoke detection or a manual pull station. Fire Alarm testing is conducted yearly to CAN/ULC-S536-04 standards. Posted Signs Posted at main gate entrances

Warehouse Entrance Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: July 21, 2011 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Violence in the Workplace Policy

1. Introduction Cassidy’s Transfer & Storage Limited is committed to providing a violence-free work place where any act of violence is unacceptable and will not be tolerated. This policy applies in the "work place" which is defined in the Canada Labour Code, Part II to mean "any place where an employee is engaged in work for the employee's employer." Acts of violence may occur as a single incident such as a physical attack or as an event resulting from a series of exposures to factors such as teasing and bullying. All factors that may contribute to violence in the work place that we are made aware of or that are reported will be investigated and any deliberate acts of violence in the work place will be subject to discipline. 2. Purpose The purpose of this policy is to ensure that:

Employees and management understand that disciplinary action will be taken with those who commit or contribute to work place violence.

Those who are subjected to violence in the work place understand there are procedures for recourse and that assistance/counseling is available.

Employees and management understand that everyone has a responsibility to report any factors that may contribute to violence in the work place and that all incidents of work place violence must be reported.

3. Commitment Cassidy’s Transfer & Storage Limited is committed to:

Resolving work place violence situations to the best of our ability and, if they cannot be resolved, having a competent person conduct an investigation to arrive at conclusions and recommendations for corrective action.

Using the necessary amount of resources to prevent and to respond to incidents of work place violence.

Providing support for employees affected by work place violence. Doing what is reasonably practicable to achieve a violence-free work place.

4. Prohibited conduct No employee shall subject any other person to work place violence or intentionally use any of the known factors that contribute to violence in the work place. Prohibited conduct includes, but is not limited to:

Intentionally causing physical injury to another person. Intentionally causing damage to property of another. Threatening remarks directed at another person (written or oral).


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Possessing, during work, a dangerous weapon that is prohibited or not provided by the employer.

Bullying or intentional harmful teasing (written or verbal). Displaying or exhibiting extreme anger or hostility.

An employee who subjects another to violence in the work place will be subject to disciplinary action appropriate to the severity of the incident, up to and including dismissal. 5. Management responsibilities Under this policy managers and supervisors have the following responsibilities:

To treat individuals at the work place with respect. To develop work place arrangements that minimizes work place violence. Address and resolve incidents involving employees. To promote a violence-free work place. To ensure that all employees are aware of the policy and that the policy is posted

and available. To report any incidents of violence in the work place to the employer and, if

necessary, to the police. Note: All physical assaults are to be reported to the police.

When applicable, to ensure the privacy and safety of all parties involved in a work place violence incident.

6. Employee responsibilities Under this policy employees have the following responsibilities:

To treat individuals at the work place with respect. To report any incidents of work place violence, experienced or observed, to the

employer. To report any factor not yet identified that may contribute to work place violence. To co-operate in the investigation and resolution of matters involving work place

violence.

7. Complaint procedure for persons who have experienced work place violence Inform the person inflicting the behavior that it is an unwanted/ unwelcome

behavior. Note: A manager, supervisor or employee representative may be asked to assist with this.

Document all events, including time, date, and names. Fill out a complaint form and report the incident to the manager or supervisor. Request support/assistance, if required.

Intentional false complaints will not be tolerated and will be subject to progressive discipline.


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8. Confidentiality/privacy Confidentiality/privacy is needed to properly investigate a work place violence incident and to offer proper support to those adversely affected. Any individual who becomes aware of a work place violence incident should not disclose any information to a third party without consulting the complainant/person directly involved. 9. Non-retaliation Employees will not be penalized or disciplined for making a complaint in good faith. Disciplinary action will be taken against any person who takes any reprisal against a person who reports an incident of work place violence. 10. Investigation Upon receiving a formal complaint, the employer will decide whether to contact the police or will contact the police if requested by the employee involved. The employer will then address and resolve the complaint between the parties involved. If the matter can be resolved, the employer will assess and implement controls to prevent the WPV from happening again. The identities of the people involved will not be disclosed without their consent. If the complaint cannot be resolved internally, the employer will appoint a competent person to investigate the complaint and submit a written report to the employer. The employer can conduct an investigation without using a competent person if these three criteria are met:

The work place violence was caused by a person other than an employee. It is reasonable to consider that the possibility of intervening in violent situations

is a normal condition of employment. The employer has effective procedures and controls in place to address work

place violence, the development of which involved the employees. Upon receipt of the report, the employer will provide a copy to the Safety & Compliance Committee and will implement controls to prevent a recurrence of the work place violence. 11. Disciplinary action The employer may consider the following factors when deciding on disciplinary action based on a WPV incident:

The severity of the incident. Whether there was intent to injure or harm. Events leading up to the incident that indicated the WPV was likely going to

occur. The prior history of the employee involved in causing the WPV. Whether the complaint was made in good faith.


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The resulting disciplinary action may include: An apology. Progressive discipline such as written warning, suspension. Training. Dismissal.

12. Record keeping The written or electronic documents related to the findings of the review of the work place violence prevention measures will be kept by the employer for three years and be readily available for examination by a health and safety officer. The report from an investigation into a work place violence incident conducted by a competent person will be kept by the employer and be readily available for examination by a health and safety officer. Signed records in paper or electronic form on the information, guidelines and training provided to each employee will be kept for two years after the date the employee ceases to perform an activity that has a risk of work place violence associated with it.

14. Policy review To ensure this policy remains current and up to date it will be reviewed and updated at least once every three years. The date of the last review will be indicated in the policy. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: December 5, 2013 Policy Signed by: Safety & Compliance Department


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Safety & Compliance Committee Visitor Security Policy

It is the policy of Cassidy's Transfer & Storage Ltd that all visitors must report to the main office prior to entering the secured yard or dispatch area. Visitors will be required to sign in on a visitor’s log sheet and will be required to display a visitors badge while on the premises. Upon sign in, visitors may be asked to present photo identification as proof of identity. This procedure will be in effect if the visitor’s appearance or identity is unverifiable to company staff. Visitors will have restricted access to the facility and will only be permitted to areas that their duties require them to be and visitors will be under the supervision of a Cassidy’s employee or video surveillance at all times. Pembroke Terminal Exception It is encouraged that all visitors sign in. However, exception will be given to visitors that only require access to the first compound at the Pembroke facility. This area permits off street parking for larger highway units, access to warehouse doors one (1), two (2), three (3), four (4), five (5), six (6), seven (7), eight (8), nine (9) and sales/parts deliveries to the front man door of the maintenance facility.

Example of visitor log sheet

Date Policy Last Reviewed: May 31, 2016

Date Policy Last Modified: May 27, 2009 Policy Signed by: Safety & Compliance


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Driver Policies


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Safety & Compliance Committee 17 point Truck and Trailer Inspection

It is the policy of Cassidy's Transfer & Storage Ltd that new hires and current employees will receive specific training on how to conduct the 17-point and 7-point conveyance/containers security inspection. Security inspections must be systematic, using a checklist and should be completed upon entering and departing from the truck yard and at the last point of loading prior to reaching the U.S. border. Drivers must visually inspect all empty trailers, to include the interior of the trailer, at the truck yard and at the point of loading, if possible. Inspection Documentation: All inspections conducted throughout the supply chain must be documented. Drivers shall utilize the 17 point inspection checklist that is located within their logbook and document any additional inspections in the logbook.

(Example of logbook checklist) Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: February 18, 2010 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Back-up Procedures Policy

It is the policy of Cassidy's Transfer & Storage Ltd that procedures must be followed when backing a vehicle to reduce the possibility of damage or injury. Even where reversing alarms are equipped, prior to backing the driver must get out of their vehicle and make a clockwise "walk around" their vehicle. They should look for obstacles, low hanging wires, posts, poles, structures, persons, other moving vehicles or vehicles likely to move. If there is someone is there to assist you in backing, the driver must instruct the helper about which dangers you have identified and which signals to use to warn of danger. The driver is required to use the advice of the helper when available; but not to depend upon them. If they back into a fixed object or otherwise have an accident, the driver will be held responsible despite the use of a helper. This includes other Cassidy’s employees used as a helper. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 17, 2015 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Border Crossing Inspection Policy

Due to the high number of inspections we receive at International border crossings, Cassidy’s Transfer and Storage Limited has implemented the following policy. It is the policy of Cassidy’s Transfer & Storage Limited that every driver crossing the border between Canada and the United States and the United States and Canada must stop ½ hour or closer before the border crossing and perform the following checks:

1. All lights must be in working order 2. All air and brake lines must be checked for chaffing 3. Tires are fully inflated and free from defect 4. Flatbed load security 5. Logs are up to date and this inspection is flagged

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 28, 2011 Policy Signed by: Safety & Compliance Committee


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Operational Policy Clean Trailer Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all drivers are responsible for the care of company trailers and equipment.

When a trailer is dropped it must be swept out and cleaned of debris. Drivers are responsible for the trailer they are hauling. If a driver pickups a trailer that is not cleaned, take a picture and notify dispatch right away.

If a driver is found responsible for leaving the trailer a mess, the incident will be reviewed in the Operations Committee via the “Discipline Policy” and the driver will be charged picks and drops and possible miss picks.

As a driver at Cassidy’s you are responsible for the equipment. Show respect to the equipment as it is a reflection of who we are.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 30, 2012 Policy Signed by: Operations


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Operational Policy Clean Truck Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all drivers are responsible for the care of company trucks and equipment.

When a truck or trailer is returned to the yard it must be clean. There must be no garbage or unfolded pads. Drivers are the crew fore people. If helpers do not follow their instructions, they are required to report these helpers to their supervisor.

If a truck or trailer is not returned clean, the driver who had it last will have $50.00 deducted from their pay.

If any employee is found to be abusive with company equipment or property, they will be suspended or terminated.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: March 15, 2010 Policy Signed by: Operations


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Safety & Compliance Committee Company Speed Limit

It is the policy of Cassidy's Transfer & Storage Ltd that all trucks operating under the authority of the CVOR assigned to Cassidy's Transfer & Storage Ltd must be electronically or mechanically limited to a maximum speed of 105 km. The cost of speed limiting trucks will be the responsibility of Cassidy's Transfer & Storage Ltd. Owner Operators who do not have their trucks speed limited to 105 km and are cited for doing over 105 km will have their weekly insurance increased by $10.00 per week for two years for the first offence. If there is a second speeding citation within two years, the Owner Operator will be required to appear before the Safety & Compliance Committee to explain the infraction. The Committee may assess penalties up to termination.



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Safety & Compliance Committee Distracted Driver Policy

It is the policy of Cassidy’s Transfer & Storage Limited that every driver be free from distractions while driving. Specifically prohibited:

Texting or emails

Cell phone use (unless using a hands free devise)

Television or other video devises

Headphones

Electronic games

Reading, writing or handling paperwork The Safety & Compliance Committee requires drivers use professional judgment when driving to ensure that attention is focused on the safe operation of a vehicle on the public roads and that all federal, state and provincial laws are obeyed.



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Fast Card Application

Cassidy’s will assist and pay for F.A.S.T card applications/renewals to ensure all drivers are F.A.S.T approved. If Cassidy’s has paid and applied for the driver’s F.A.S.T Card and the driver leaves the company before a year; the driver will be charged back the amount of $50.00 US plus an administration fee of $25.00 cdn. I _____________________________________ (Print name) agree with the above policy. Signed:_________________________________ Date:____________________________

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: January 24, 2012 Policy Signed by: Operations and Administration Committee


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Safety & Compliance Committee Fleet Permit Book Content Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every company licensed vehicle must have a permit book within the vehicle that contains the following documents, Permit Book Requirements a) Ontario Apportioned Cab Card (unit specific) Renews March 31 Yearly b) Ontario Certificate of Vehicle Ownership (unit specific) No Expiry Date c) Ontario Annual Inspection Certificate (unit specific) Renews Yearly d) Transport Canada Application and Permit to Transport Explosives (unit specific) * No Expiry Date e) Oregon Weight Receipt and Tax Identifier Certificate (unit specific) Renews Annually f) United States Customs Decal/Transponder Receipt (unit specific) Renews December 31 Yearly g) State of Georgia Hazardous Materials Permit- Original Permit (unit specific) ** Renews March 1 Yearly h) Motor Vehicle Liability Insurance Card – Zurich Insurance Renews May 12 Yearly i) Chris Steer Insurance Brokers Certificate of Insurance Renews May 12 Yearly j) United States Endorsement of Insurance – MCS-90 Effective May 12, 2009 k) British Columbia Financial Responsibility Certificate – Zurich Insurance No Expiry Date l) Ontario Commercial Vehicle Operator Registration Certificate No Expiry Date m) Ontario International Fuel Tax Agreement Certificate – IFTA Renews December 31 Yearly n) Quebec Provincial Registration NIR Number – R-518394-3 No Expiry Date o) Workplace Safety and Insurance Board Certificate Renews Quarterly p) Unified Carrier Registration – (previously single state registration) Renews Yearly


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q) United States Department of Transportation Registration – DOT #163123 No Expiry Date r) Interstate Commerce Commission Permit – MC 250053 No Expiry Date s) National Motor Freight Traffic Association Registration – SCAC Renews June 30 Yearly t) FMCSA – Designation of Agents Certificate – Dated February 24, 2009 No Expiry Date u) United States Department of Transportation Carrier Safety Rating No Expiry Date v) United States Department of Transportation - Hazardous Materials Safety Permit No Expiry Date w) United States Department of Transportation - Hazardous Materials Certificate Renews June 30, 2011 x) Alliance for Uniform HazMat Transportation Procedures Renews April 1 Yearly y) State of Colorado Hazardous Materials Permit- must be an Original Permit Renews July 10 Yearly z) State of California Hazardous Materials Transportation License Renews February 28 Yearly aa) State of Oregon Radioactive Materials Transportation Permit Renews November 15 Yearly bb) Royal Canadian Mounted Police - Firearms/Prohibited Ammunition Permit Renews January 18, 2012 cc) Natural Resources Canada Explosives Transportation Permit Renews May 31 Yearly dd) Canada Customs and Revenue Agency Carrier Bond Certificate – 3895 No Expiry Date ee) United States Department of Treasury Carrier Bond Certificate – 380201695 No Expiry Date ff) Quebec Provincial Special Permit – Retractable Tarp Permit Renews December 31 Yearly gg) Alberta Provincial Annual Dimension Permit Renews April 5 Yearly hh) Manitoba Provincial Annual Spread Axle Permit – Exceeding 3.05 Meters Renews April 5 Yearly ii) Manitoba Provincial Annual Lift Axle Permit Renews May 24 Yearly jj) Manitoba Provincial Annual Over Dimensional Permit Renews April 5 Yearly


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Company Permits kk) Ontario Oversize Fleet Permit (2 Permits) Renews February 5 Yearly ll) Quebec Oversize Fleet Permit (2 Permits) Renews February 12 Yearly mm) UIIA – Uniform Intermodal Interchange & Facilities Access Agreement Renews March 1 Yearly

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 20, 2010 Policy Signed by: Safety & Compliance Committee


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Helper Backup Policy

The management of Cassidy’s Transfer & Storage Ltd is committed to maintaining a safe working environment and protecting the safety and property of the public. To further these goals, the following policy has been passed by your Safety & Compliance Committee. It is the policy of Cassidy’s Transfer & Storage Ltd. that if there are helpers with a truck, the helpers must leave the cab and assist in positioning the truck at the job site or when the truck is backing up or maneuvering off the traveled portion of the road. Helpers must be in contact with the driver to warn him off any potential collision or danger. This includes managing traffic around the truck, looking for overhead obstructions, looking for people or animals that may be in the path of the truck or any other danger to life or property. This policy does not remove ultimate responsibility for the care and control of the vehicle from the driver. The driver continues to have the duty and will be held accountable for the safe operation of his vehicle. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: Policy Signed by:


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Safety & Compliance Committee Hours of Service Policy

It is the policy of Cassidy's Transfer & Storage Ltd that the following Hours of Service rules are implemented for all AZ/DZ, part-time and casual drivers,

- All commercial drivers must complete a driver’s daily log for every day of work completed. (This includes warehouse, part-time and casual drivers)

- All drivers must take 10 consecutive hours of off-duty time after 14 hours

on-duty, after daily driving limit or upon completion of a driver’s required shift.

- All drivers must follow the 70 hour/7 day cycle. - All drivers upon completing a 70 hour/7 day cycle must utilize a 36 hour restart.

- Drivers must ensure daily receipts match the driver’s daily log.

- Drivers must submit completed driver’s daily logs on a weekly basis.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: June 17, 2010 Date Policy Created : June 17, 2010 Policy Signed by: Safety & Compliance Committee


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Operational Policy Mandatory Email Policy

It is a policy at Cassidy’s that every driver must send an email to [email protected] by 7:00am or the night before. If you do not send an email every morning, you will be required to attend a mandatory non compensated 3 hour tutorial on how to send an email.

Attached is a step by step guide on how to compose/send/receive an email in case you are unaware. If you need one-on-one assistance please see Gord Goldberg and he will help you.

For all brokers, who do not have email on their phone, a phone call (leave message if no answer) using ext 113 or 123 will do.

- Operations and Administration Committee

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: February 16, 2012 Policy Signed by: Operations



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Safety & Compliance Committee Maximum Speed Adjustment Policy

It is the policy of Cassidy's Transfer & Storage Ltd that trucks whose drivers have been cited for speeding can have the maximum speed of those trucks reduced to an amount set by the Safety & Compliance Committee. The cost of adjusting the maximum speed on trucks will be paid for by the drivers who were cited for speeding. After six months a driver whose maximum speed has been reduced can apply to the Safety & Compliance Committee to have their truck speed adjusted back to the legal maximum. The driver must be able to provide the Committee with sufficient reason to make the change.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: November 26, 2010 Policy Signed by: Safety & Compliance Committee


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Operations and Administration Committee No Logs Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all drivers must have their trip reports handed in by 12.00am Monday with the following in each trip report in order to receive pay: -Fuel Receipts -Signed Bills of Lading -Toll Receipts -Visa Receipts -Daily Logs -Weigh Scale Tickets -Border Manifests -Cancelled T&E Bonds -Trip Permits When weekly trip reports are handed in without the required paperwork, pay will be held until everything is provided.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: June 9, 2011 Policy Signed by: Operations


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Operations and Administration Committee No Stop Policy for Esso Station 479 March Road, Ottawa, Ontario

It is the policy of Cassidy's Transfer & Storage Ltd that no company vehicles, loaded or empty may stop at or near the Esso Station, 479 March Road, Ottawa, Ontario, K2K 2M5. This Esso service station is located at the corner of March Road and Solandt Road, near Nordion Canada Inc. There are no exceptions to this policy. If a driver is found to have stopped at the said Esso Station, the incident will be reviewed in the Operations Committee via the “Discipline Policy” and the driver will be subject to the terms and conditions of Cassidy’s Discipline Policy. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: April 14, 2014 Policy Signed by: Operations & Administration Committee


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Safety & Compliance Committee Owner/Operator Driver Policy

It is the policy of Cassidy's Transfer & Storage Ltd that all drivers employed by Owner/Operators contracted to Cassidy’s and are driving Cassidy’s insured and registered vehicles must attend the Safety & Compliance Office to complete pre-employment testing. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 17, 2015 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Passenger Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all employee’s wishing to carry a passenger in a vehicle that is licensed or insured by Cassidy’s must complete a passenger waiver & permission form and submit to the Safety Office 7 days prior to every trip in which a passenger will be carried. At no time is a passenger permitted to operate a vehicle that is licensed or insured by Cassidy’s. Passenger Registration It is the driver’s responsibility to ensure that all passengers are registered at Cassidy’s Safety office prior to the requested trip. Each passenger is only required to register with the safety office once per year.

Passengers are required to produce any two of the following documents to the Safety office,

- Driver’s license (Both sides) - Birth certificate (Both sides) - Passport - F.A.S.T. card (Both sides) - NEXUS card - Permanent residence card - Canadian citizenship card

Additionally, passengers are required to produce one of the following documents,

- Permission letter from spouse/both parents (for children under 18 years of age) - Current criminal record search certificate (over 18 years of age)

** Please be advised that Passengers will be registered and screened with the United States Government prior to the trip departure ** Health Care Insurance Passengers are required to obtain their own “Out of Country Health Care” insurance. Proof of insurance must be submitted to the Safety Office at the time of passenger registration.


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Border Detention Any border detention (immigration, inspections…etc.) that is caused directly as a result of carrying passenger will be charged back to the driver. F.A.S.T. Program When accompanied by passengers, drivers are then required to use the regular service lanes. Drivers are not permitted to use any F.A.S.T. lanes.



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Safety & Compliance Committee Pre-Trip and Post-Trip Inspection Policy

Both Canadian and US law requires a daily inspection of a commercial vehicle. It is the policy of Cassidy’s Transfer & Storage Ltd. that all drivers inspect their vehicle prior to departing (pre-trip inspection) and after the work day (post trip inspection). These inspections must be done to standards set by the Safety & Compliance Office, a proper record must be made of the inspections and defects and these records must be kept with the vehicle and a copy must be returned to the Safety & Compliance Office. If a defect is found, the driver is required to email dispatch and notify them of a defect. A vehicle that has a major defect that might affect the safe operation of the vehicle must be repaired before going onto public road. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: November 13, 2015 Policy Signed by: Safety & Compliance Department


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Safety & Compliance Committee Reporting Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every employee must adhere to the following Reporting guidelines, Collision – Any incident in which a Cassidy’s vehicle and/or equipment are involved in that personal injury, and/or property damage, regardless of who was injured, what property was damaged or who was responsible. This holds true whether the Cassidy’s vehicle and/or equipment was in motion, temporarily stopped, parked or being loaded or offloaded, and on either public or private property.

Action: Drivers must complete an “Accident Report Kit” and take photographs for all

collisions, despite who is responsible or regardless of the collision severity. Accident kits

and cameras are available at the safety office and should be included as an item in the

driver’s daily pre trip inspection. Reports are to be submitted to Cassidy’s safety office. Incident - An incident is an undesired event that resulted in or under different circumstances, could have resulted in harm of public safety, damage to Cassidy’s vehicle and/or equipment, loss of the shipment integrity, or harm to employee safety. In other words, a “near miss” or “minor”. Action: Drivers must complete a written detailed report for any incidents and take

photographs, despite who is responsible. Reports are to be submitted to Cassidy’s safety office.

Maintenance - Every employee shall systematically pre-trip and post trip inspect any of Cassidy’s vehicle(s) and/or equipment that is in the driver’s control, and report all defects in writing, regardless of significance or nature on a “Cassidy’s Maintenance Request” form. Action: Drivers must complete a written “Cassidy’s Maintenance Request” form for all vehicle and/or equipment defects. Reports are to be submitted promptly to Cassidy’s maintenance facility.

Traffic Violations – All traffic violations, regardless of nature, must be submitted promptly to Cassidy’s Safety Department, accompanied with a written explanation of the event. Action: Drivers must promptly submit the original ticket or violation report to Cassidy’s Safety Department.


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Scalehouse/Roadside C.V.S.A. inspections – All roadside inspection summaries, regardless of result, must be submitted promptly to Cassidy’s Safety Department. Action: Drivers must promptly submit the original inspection report to Cassidy’s Safety Department.



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Safety & Compliance Committee Re-torque Policy

It is the policy of Cassidy's Transfer & Storage Ltd that any equipment that is identified with the following labels or tags will require verifiable re-torque, by a qualified individual within approximately 100 kms of the original service facility. Additionally, all trailer/equipment tags and re-torque receipts and re-torque sheet are to be submitted with the driver’s weekly pay envelope. Drivers who get a tire repairs on the road and drop the trailer without a re-torque are required to attach a re-torque tag to the trailer so the next driver will know a re-torque is required. It is also required that drivers immediate email (or text if email is not available) Safety & Compliance upon completion of the re-torque. * If a re-torque will affect a driver’s pick up or delivery obligations, please contact your dispatcher. * Power unit Label Trailer/Equipment Tag (This Label will be affixed to the windshield) (This Tag will be affixed to the glad hand) Trailer/Equipment Unit Label Wheel Identification

(This Label will be affixed to the front of all company equipment and the retorque portion is to be completed by the qualified service person performing the retorque) (Yellow will identify the wheel) If there is any lug movement during the re-torque, another re-torque must be done Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: February 19, 2015 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Scaling Policy

It is the policy of Cassidy’s Transfer & Storage that drivers must obtain a scale of their truck and load if the or the driver suspects or the stated weight on the Bill of Lading is within 2,000 lbs. of their allowable gross weight. This scale must take place at the nearest scale regardless of direction. If the weight is found to be over the maximum allowable by law, the driver must return to the loading point and contact dispatch. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: December 5, 2013 Policy Signed by: Safety & Compliance Department


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Safety & Compliance Committee Seal Paperwork Policy

It is the policy of Cassidy’s Transfer & Storage Ltd that all equipment or conveyances crossing an International Border (northbound or southbound) are sealed with an appropriate security device that conforms to ISO PAS 17712 standard for high security seals. Additionally, Cassidy’s requires that seal documentation must be completed as per the following requirements,

Drivers - The “Seal Record” portion of the driver’s daily log must be completely filled out daily. - Drivers must ensure that the seal number on the paperwork matches actual seal number.

- Drivers must physically check seal number and integrity daily.

- The “Seal Breakage In-Transit” portion of the driver’s daily log must be completely filled out if a seal is

broken in-transit.

** Failure to do so will result the forfeiture of any border crossing compensation**

Dispatch - Dispatch must record all seal numbers that are given to drivers along with the load number for the seals

intended use. - Dispatch must document any seal breakage reported by drivers or employees.

- Dispatch must notify the shipper, customs broker and/or the importer of the placement of the second seal.

- Dispatch must notify Cassidy’s Security Officer of any unauthorized seal breakage.

Safety & Compliance - Safety & Compliance must conduct periodic spot checks on dispatchers and drivers to ensure compliance

with this policy. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 9, 2008 Policy Signed by: Safety & Compliance


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Seat Belt Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that any employee who receives a seat belt infraction while a driver or passenger of a vehicle belonging to Cassidy’s Transfer & Storage will be suspended for a minimum of one week.



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Operations Communication

Van Load Security It is the policy of Cassidy’s Transfer & Storage Ltd. that every van load must be secured with a logistic strap or logistic load bar after the last pallet/shipment/product is loaded onto a dry van.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: October 27, 2010 Policy Signed by: Operations


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Vehicle in Van Policy

It is the policy of Cassidy's Transfer & Storage Ltd that when a vehicle is transported in a dry van without “D” rings the following procedures must be used:

1 Two straps (i.e. car straps) must be hooked to each front tire rims or frame and two straps must be hooked to the rear tire rims or frame and attached to the logistic tracking at a 45 degree angle from the tire

2 More than one vehicle must be loaded as close as possible to each other

3 If the driver is unsure of how to safely secure a vehicle in a dry van, he must consult dispatch to get instructions

4 If a driver does not have the proper equipment to safely move a vehicle in a dry van, he is prohibited from doing so

5 Under no circumstances will crushed vehicles be hauled in dry vans

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: October 27, 2010 Policy Signed by: Operations


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Specialized Policies


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Haz-Mat Pick-up Policy

It is the policy of Cassidy's Transfer & Storage Ltd that the following procedures be used when picking up Haz-Mat shipments:

1. At the time of booking, shipping documents should be faxed to the office in

advance of driver arrival. Dispatcher must request documents…

i) … at time of booking or

ii) … when arranging pick up.

2. Should the steps in #1 not produce documents, drivers MUST provide before

departing the shipper using the following avenues:

i) Fax bill of lading to dispatch.

ii) Or, Email a legible picture to dispatch should fax not be available.

3. Dispatch must verify the document to ensure it is compliance with ALL

regulations regarding Haz-Mat transportation.

i) Provide a copy of documents to Safety and Compliance

ii) Utilise your “Transporting Dangerous Goods by Truck” book to ensure requirements are met. (including proper Placards and Labelling)

iii) Dispatchers may direct any questions to either Mylen Meikle or Randy

Roesler

4. Once documents have been verified, driver must secure the shipment properly

before departing. Load securement pictures may be requested on a case by case

basis.

i) When picking up loads from either Cassidy’s terminal, load securement MUST be verified and any discrepancies reported.

ii) Drivers responsible for loading shipments will be held accountable should

there be securement concerns.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: August 24, 2014 Policy Signed by: Safety & Compliance Committee


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Hazmat Trailer Parking

It is the policy of Cassidy’s Transfer & Storage Ltd that all trailers containing placarded hazardous material are subject to the following requirements,

The trailer must be dropped in the reserved designated parking area that is identified by a sign stating “Hazmat Trailer Parking Only”.

NO SMOKING in this identified area at any time.

After the trailer is dropped drivers are required to place a Copy of the shipper’s bill of lading in a blue water proof bag and securely attach to the trailer gladhard.

Original bill of ladings, customs clearance and the spare placard are to be submitted to the dispatch office at the location in which the trailer was dropped.

Drivers hooking up to a dropped hazmat load are required to remove the blue water proof bag, obtain the copy of the shipper’s bill of lading and return the blue bag to the stored location.

Hazardous Materials Parking Area The hazardous materials parking area is identified by a sign stating “Hazmat Trailer Parking Only”. This designated area is the only location that placarded hazardous materials may be dropped on company property. The location contains the follow safety features,

A clear and unobstructed view to identify fire or security issues

Is lighted and isolated from other potential hazardous and confined spaces

A fire extinguisher, spill mat, shovel and absorbal is located on site

A waterproof container for the “blue water proof bill of lading bags” Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: Policy Signed by:


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Safety & Compliance Committee Transportation of Radioactive Material Requirements

It is the policy of Cassidy's Transfer & Storage Ltd that all employees participating in the transportation of radioactive materials are required to follow the details of this policy. Driver Training No employee may transport radioactive materials on a public highway unless the driver has received within the two preceding years, written training on,

- Fundamentals of Radiation & Radiation Protection (Nuclear Energy Worker) - Transportation Requirements specific to Class 7 (Routing, Schedules, HRCQ) - Procedures to be followed in case of an accident or emergency (Emergency

Response) Verification of training is to be detailed on a driver’s wallet card that contains the driver’s full name, driver’s license number, date the training was provided and the name and address of the person providing the training. A copy will be placed in the employee file. Driver Radiation Protection No employee may be within 50 meters of any radioactive material unless the employee is in possession of a company issued dosimeter that indicates the name of the employee. ** Dosimeters are issued for Whole Body count and worn on the Torso (waist) ** As a matter of company policy, Cassidy’s has contracted the services of the National Dosimetry Services of Canada to provide timely, accurate, high quality and reliable radiation exposure assessments. Additionally the agency provides the service of timely emergency response protection when required. Cassidy’s will receive, file and archive all exposure reports issued by National Dosimetry Services of Canada and will provide employees with a copy upon request. Any notifications of high exposure will be reported to the employee within 24 hours of dosimeter reading. It is the responsibility of all employees to ensure that exposure to radiation during work duties is “As Low As Reasonably Achievable” (ALARA). For example an employee should prepare the trailer tie down equipment to be in a

“ready status” prior to the source being loaded onto the trailer. This would reduce the employee exposure to radiation during the tie down process.


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Operational Requirements

- All Class 7 shipments are required to be attended by a qualified employee at all times when the shipment is under the direct responsibility of Cassidy’s. A motor vehicle is attended when the person in charge of the vehicle is on the

vehicle, awake and not in a sleeper berth, or is within 100 feet of the vehicle and

has it within his/her unobstructed field of view. - Any vehicle transporting Class 7 material may only be operated on a

predetermined route plan prepared by Cassidy’s and disclosed to the shipper. The routing details, including the timeline must be followed exactly as indicated. Any deviation, additional stop or time delay must be immediately reported to Cassidy’s Operations Department and/or the Security Department in charge.



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Garage Policies


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Safety & Compliance Committee Forklift Policy

It is the policy of Cassidy’s Transfer and Storage Limited that all forklifts be in good mechanical repair, are inspected regularly and operated only by qualified employees.

The Safety & Compliance office is responsible for:

1. Maintain and regularly inspect forklifts in accordance the Preventive Maintenance Policy.

2. Maintain ongoing repair and maintenance records. 3. Arrange for employee training and maintain training records for forklift

operations.


1. Daily visual inspection of forklift and document any defects. 2. Identify potential hazards including, but not limited to, pedestrians, ground

stability, overhead and side clearances, 3. If equipped with a roll cage, seat belts must be used. 4. Block wheels when parked on a grade. 5. Complete and renew practical and class room training as required by the Safety &

Compliance office



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Safety & Compliance Committee Lockout/Tag out Policy

Purpose This establishes Cassidy’s Transfer & Storage Limited policy for protecting employees who must do service or maintenance on machines or equipment and who could be injured by an unexpected start-up or release of hazardous energy. Service or maintenance includes erecting, installing, constructing, repairing, adjusting, inspecting, unjamming, setting up, trouble-shooting, testing, cleaning, and dismantling machines, equipment or processes. This policy will ensure that machinery or equipment is stopped, isolated from all hazardous energy sources, and properly locked or tagged out. Scope This policy applies to all Cassidy’s Transfer & Storage Limited employees who may be exposed to hazardous energy during service or maintenance work. Uncontrolled energy includes potential, kinetic, flammable, chemical, electrical, and thermal sources. Employer and employee responsibilities Cassidy’s Transfer & Storage Limited is responsible for implementing and enforcing this policy. All employees must comply with this policy. Supervisors must enforce the use of lockout and tag out devices when employees do service or maintenance work and may be exposed to hazardous energy. Employees who do service and maintenance work must follow the lockout/tag out procedures described in this policy. Employees who work in areas where lockout/tag out procedures are used must understand the purpose of the procedures and are prohibited from attempting to restart machines or equipment that are locked or tagged out.


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Employees must place his/her own lock on the energy control point. The key to the lock must be kept under the control of the owner of the lock at all times. Mobile equipment can be locked out by removing the key from the ignition and pocketing it, and detaching the negative battery cable. Each lock owner must write the particulars of the lockout on a tag and attach it to the energy control point(s). Employee Lock Removal If a supervisor determines, for whatever reason, that an employee’s lock must be removed from a control point, the following procedures must be used:

1. The supervisor must try and find/consult with the employee so the lock can be removed by the employee who installed the lock.

2. If the employee is unavailable, the supervisor must determine if it is safe to remove the lock.

3. If it is safe, the supervisor must clear the area of people, make sure guards are in place, remove obstacles around the area including tools and debris.

4. The supervisor can then remove the lock. Lockout and tag out devices Lockout and tag out devices must meet the following criteria to ensure that they are effective and not removed inadvertently:

Lockout devices must work under the environmental conditions in which they are used. Tag out device warnings must remain legible even when they are used in wet, damp, or corrosive conditions.

Lockout and tag out devices must be designated by color, shape, or size. Tag out devices must have a standardized print and warning format.

Lockout devices and tag out devices must be strong enough that they can’t be removed inadvertently. Tag out devices must be attached with a single-use, self-locking material such as a nylon cable tie.

Any employee who sees a lockout or tag out device must be able to recognize who attached it and its purpose.

Each lock must have a unique key or combination. Energy-isolating devices are the primary means for protecting Cassidy’s Transfer & Storage Limited employees who service equipment and must be designed to accept a lockout device. Energy isolating devices must clearly identify function. Electrical energy sources. Lockout or tag out of electrical energy sources must occur at the circuit disconnect switch. Electrical control circuitry does not effectively isolate hazardous energy. See also, Alternative methods.


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Exposure survey Dave Beck, Maintenance Manager will conduct a hazardous-energy survey to determine affected machines and equipment, types and magnitude of energy, and necessary service and maintenance tasks. Each task will be evaluated to determine if it must be accomplished with lockout or tag out procedures. Energy control procedures Authorized employees who lockout or tag out equipment or do service and maintenance must follow specific written energy-control procedures. The procedures must include the following information:

The intended use of the procedure

Steps for shutting down, isolating, blocking, and securing equipment

Steps for placing, removing, and transferring lockout devices

Equipment-testing requirements to verify the effectiveness of the energy-control procedures

When re-energizing equipment is necessary — when power is needed to test or position the equipment, for example — temporary removal of lockout or tag out devices is allowed. This applies only for the time required to perform the task and the procedure must be documented. Employees must do the following before they begin service or maintenance work: 1. Inform all affected employees of equipment shutdown. 2. Shut down equipment. 3. Isolate or block hazardous energy. 4. Remove any potential (stored) energy. 5. Lockout or tag out the energy sources. 6. Verify the equipment is isolated from hazardous energy and de-energized. Employees must do the following they remove lockout or tag out devices and re-energize equipment: 1. Remove tools and replace machine or equipment components. 2. Inform coworkers about energy-control device removal. 3. Ensure all workers are clear of the work area. 4. Verify machine or equipment power controls are off or in a neutral position. 5. Remove the lockout or tag out device. 6. Re-energize equipment. Specific energy-control procedures This company has developed specific energy-isolation procedures for all machines and equipment that have energy-isolating devices.


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Special lockout/tag out situations Energized testing When an energy-isolating device is locked or tagged and it is necessary to test or position equipment, do the following: 1. Remove unnecessary tools and materials. 2. Ensure that all other employees are out of the area. 3. Remove locks or tags from energy isolating devices. 4. Proceed with test. 5. Deenergize equipment and lockout or tag out energy-isolating devices. 6. Operate equipment controls to verify that the equipment is de-energized. Contract service and maintenance Cassidy’s Transfer & Storage Limited and contractors must be aware of their respective lockout/tag out procedures before the contractor does onsite work. Cassidy’s Transfer & Storage Limited employees must understand and comply with the contractor’s energy-control procedures. Group lockout When authorized employees must service equipment that has several energy sources and several energy-isolating devices, the employees must follow group lockout procedures. 3 The following machines and equipment require group lockout: None Shift changes and long-term shutdowns Employees must follow Cassidy’s Transfer & Storage Limited specific written procedures when it is necessary to continue lockout/tag out when work shifts change and during long-term shutdowns. The Maintenance Manager is responsible for monitoring lockout and tag out devices that control the energy to equipment during long-term shutdowns Alternative methods When lockout or tag out is not used for tasks that are routine, repetitive, and integral to the production process, or prohibits the completion of those tasks, then an alternative method must be used to control hazardous energy. Selection of an alternative control method must be based on a risk assessment of the machine, equipment, or process. The risk assessment must consider existing safeguards provided with the machine, equipment or process that may need to be removed or modified to perform a given task.


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For example, when control circuits are used as part of the safeguarding system, the system must be designed to ensure protection as effective as a mechanical disconnect switch or master shut-off valve. A control-reliable dual channel hardwired circuit of industrially-rated components that satisfies the design features as specified in ANSI B11.19, with a safety relay or safety PLC to ensure integrity and performance of the safeguarding system, must be used. Under all circumstances, the individual must have exclusive personal control over the means to maintain the state of the control circuit in a protective mode. Training Employees who may be exposed to hazardous energy will receive training before assignment to ensure that they understand Cassidy’s Transfer & Storage Limited energy-control policy and have skills to apply, use, and remove energy controls. The training will include the requirements of 1910.147 and the following:

Affected employees will be trained in the purpose and use of energy-control procedures. An affected employee uses equipment that is being serviced under lockout

or tag out procedures or works in an area where equipment is being serviced.

Authorized employees will be trained to recognize hazardous energy sources, the type and magnitude of energy in the workplace, the methods and means necessary for isolating and controlling energy, and the means to verify that the energy is controlled. An authorized employee locks out or tags out equipment to do service work. An

affected employee becomes an authorized employee when that employee’s duties include service or maintenance work on equipment.

Employees whose jobs are in areas where energy-control procedures are used will be trained about the procedures and the prohibition against starting machines that are locked or tagged out.

Employees will be retrained annually to ensure they understand energy-control policy and procedures.

Authorized and affected employees will be retrained whenever their job assignments change, energy-control procedures change, equipment or work processes present new hazards, or when they don’t follow energy-control procedures.

Current training records will be maintained for each authorized and affected employee including the employee’s name and the training date Inspections of written energy-control procedures Cassidy’s Transfer & Storage Limited will perform and document annual inspections of energy-control procedures to ensure that employees understand and use them effectively. Documentation will include the following:


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The equipment on which the procedure is used.

The date of the inspection.

The employees included in the inspection.

The inspector. If an inspector finds that employees are not following an energy-control procedure or that the procedure is not protecting them, employees must be retrained and the procedure’s deficiencies corrected. The inspector must understand the procedure and must be someone other than those following the procedure at the time of the inspection. Each procedure’s accuracy, completeness, and effectiveness must be verified. If the inspection covers a procedure for equipment with an energy-isolating device that can be locked out, the inspector must review the procedure with the employees who use it to service the equipment. The inspector can review the procedure with the employees individually or in a group. If the inspection covers a procedure for equipment with an energy-isolating device that can only be tagged out, the inspector must review the procedure with the authorized employees who service the equipment and with affected employees who may work in the area when the equipment is serviced. The inspector can review the procedure with the employees individually or in a group. Definitions Affected employee A person who uses equipment that is being serviced under lockout or tag out procedures, or who works in an area where equipment is being serviced. Authorized employee A person who locks out or tags out equipment to do service or maintenance work. An affected employee becomes an authorized employee when that employee’s duties include service or maintenance work on equipment. Capable of being locked out An energy-isolating device that is designed with a hasp or other means of attachment to which, or through which a lock can be affixed, or if it has a locking mechanism built into it. Other energy-isolating devices will also be considered to be capable of being locked out, if lock out can be achieved without the need to dismantle, rebuild, or replace the energy-isolating device or permanently alter its energy-control capability.


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Disconnect A switch that disconnects an electrical circuit or load (motor, transformer, or panel) from the conductors that supply power to it. An open circuit does not allow electrical current to flow. Under a lockout procedure, a disconnect must be capable of being locked in the open position. Energized Connected to an energy source or containing potential energy. Energy source Any source of energy. Examples: electrical, mechanical, hydraulic, pneumatic, chemical, and thermal. Energy-isolating device A mechanical device that physically prevents transmission or release of energy. Hazardous energy Any of the types of energy existing at a level or quantity that could be harmful to workers or cause injury through inadvertent release or start-up of equipment. Lockout device A device that locks an energy-isolating device in the safe position. Lockout Placing a lockout device on an energy-isolating device, under an established procedure, to ensure the energy-isolating device and the equipment it controls can’t be operated until the lockout device is removed. (An energy-isolating device is capable of being locked out if it has a hasp that accepts a lock or if it has a locking mechanism built into it.) Procedure A series of steps taken to isolate energy and shut down equipment. Servicing or maintenance Workplace activities such as constructing, installing, setting up, adjusting, inspecting, modifying, and maintaining machines or equipment. Also includes lubricating, cleaning, unjamming, and making adjustments or tool changes if a worker may be exposed to the unexpected startup of the equipment during such activities. Tag out device A prominent warning sign, such as a tag, that can be securely fastened to an energy-isolating device to indicate that the energy-isolating device and the equipment it controls can’t be operated until the tag out device is removed. Tag out placing a tag out device on an energy-isolating device, under an established procedure, to indicate that the energy-isolating device and the equipment it controls can’t be operated until the tag out device is removed.


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Safety & Compliance Committee Machine Guarding Policy

Cassidy’s recognises machinery may have moving parts that can present a potential hazard to employees. It is therefore critical that moving parts be guarded against accidental contact with employees. It is the policy of Cassidy’s Transfer and Storage Limited that no employee shall operate and/or cause to be operated any machinery without proper protective guards in place or modify/disable any protective guards on machinery without contacting The Safety & Compliance office.


1. Inspecting machines for appropriate guarding during annual safety inspections or as requested;

2. Reporting any questionable conditions that are discovered to the responsible department

3. Investigating injuries related to machine guarding 4. Facilitating equipment specific training with regard to machine guarding;


1. Reporting all damaged or malfunctioning tools/equipment to their supervisor and removing or tagging such tools/equipment “out of service”

2. Contacting their immediate supervisor when alternative guarding methods are necessary

3. Ensure that loose clothing and jewelry is not worn near guarded machinery 4. Wear other protective clothing as may be necessary


http://safety.uchicago.edu/tools/glossary.shtml#g


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Safety & Compliance Committee Noise Policy

Cassidy’s Transfer & Storage Limited has identified no area of it business that exceed the regulatory limit on the amount of noise an employee can be exposed to with no remedial efforts. Specifically noise levels over 85dB over an eight hour period.

Despite this, Cassidy’s recognizes that noise is one of the most common occupational health hazards. To prevent adverse outcomes of noise exposure, noise levels should be reduced to acceptable levels. Engineering modifications to the noise source itself, or to the workplace environment will be used whenever practical. Where technology cannot adequately control the problem, personal hearing protection (such as ear muffs or plugs) must be used. This policy applies both on and off site.

Any employee who identifies an area or operations where excessive exposure to noise occurs, it is the policy of Cassidy’s Transfer & Storage that they are to contact the Safety & Compliance office who will conduct noise survey to determine the exact noise level and implement solutions as required.



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Safety & Compliance Committee Personal Protective Equipment (PPE) Policy

Cassidy’s recognises that personal protective equipment (PPE) is important to the control of workplace hazards and must be available, in good condition and properly rated. It is the policy of Cassidy’s Transfer & Storage that PPEs are used when required to increase safety in the workplace.


1. Maintaining an adequate stock of PPEs including but not limited to safety glasses, hard hats, safety vests, gloves and boots.

2. Identify hazards requiring use of PPEs, especially eye, head and feet hazards. 3. Ensure that PPE are in good repair and meet CSA standards. 4. Investigating injuries related to PPEs. 5. Provide specific training to employees using PPEs, specially identifying hazards

requiring PPEs and their proper use.


1. Properly care for PPEs and report damaged, ill-fitting or malfunctioning safety equipment

2. Recognise the limits of PPEs 3. Carefully inspect PPEs prior to use 4. Wear all protective equipment required for protection, especially of eyes, heads

and feet.



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Safety & Compliance Committee Schedule of Preventive Maintenance

Company Tractors “A” Service

“A” Service every 20,000 Kms

Greasing of moving parts

Visual inspection “B” Service

“B” Service every 30,000 Kms but no later than 50,000 Kms. Complete oil change and greasing of moving parts

Wheels re-torque

Visual inspection

Repair as required Company Straight Trucks/ Tilt & Load “A” Service

“A” Service every 15,000 Kms


Visual inspection “B” Service

“B” Service every 20,000 Kms but no later than 35,000 Kms. Complete oil change and greasing of moving parts

Wheels re-torque

Visual inspection

Repair as required Forklifts

Serviced every 90 days but no later than 120 days.

Complete oil change and greasing of moving parts

Wheels re-torque

Visual inspection

Repair as required


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Trailers

Serviced every 90 days but no later than 120 days.


Wheels re-torque

Visual inspection

Repair as required

Owner Operator Units

Inspected monthly in Cassidy’s garage. Failure to get a monthly inspection done will result in an automatic dispatch suspension.

Exception may be granted by the Operations Manager for special circumstances.

Copies of all service work orders must be submitted to Cassidy’s Safety Department for filing in the Owner Operators equipment file.

Half Tons/ Pack Vans/ Small Vehicles

Serviced every 5,000 Kms but no later than 6,000 Kms.

Complete oil change and greasing of moving parts Vehicle Records must be filed at the principle place of business for 2 years and/or if the vehicle is sold or removed from service records maybe destroyed after 6 months.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: May 26, 2010


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Policy Signed by: Safety & Compliance Committee Safety & Compliance Committee

Truck Modification Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that no mechanical equipment including tractors, trailers, straight trucks and small trucks may be modified in any way without the permission of management or certified garage personnel.

Modifications include any alteration to the mechanical, electrical or physical appearance of the equipment. These can include, but not limited to, radios, lights, bumper or other decals, antennas, horns, wheel covers, shelves, hooks, carpets, or any other alteration of the units original condition.

Changes to a unit owned by Cassidy’s are allowed with prior approval from David Beck or Dan Robinson.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: February 18, 2010


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Policy Signed by: Safety & Compliance Committee Safety & Compliance Committee

Vehicle Decal Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every company licensed power unit and straight truck are decaled in the following manor,

Driver’s Side Decals Interstate Commerce Commission Permit Number MC 250053 United States Department of Transportation Registration Number 163123

DECALS ON UNIT UNIT NUMBER QUEBEC NUMBER (BOTH SIDES OF UNIT) R-518394-3 KENTUCKY D.O.T. NUMBER (PASSENGER SIDE OF UNIT) KYU 048291 TENNESSEE D.O.T. NUMBER (PASSENGER SIDE OF UNIT) HF 127226 I.C.C. NUMBER (BOTH SIDES OF UNIT) MC 250053 U.S. DEPARTMENT OF TRANSPORT (BOTH SIDES OF UNIT) 163123 THE LAST 8 V.I.N. NUMBERS FOR COLORADO STATE (PASSENGER SIDE)



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Hiring/Training Policies


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Operations and Administration Committee Criminal Record Checks

At a recent meeting of your Operations and Administration Committee, the following policy was passed:

It is the policy of Cassidy's Transfer & Storage Ltd that: 1. All new hires require a criminal record check 2. All household employees must re apply for a criminal

record check every 3 years 3. All Administration/Garage/Freight employees must re

apply for a criminal record check every 5 years 4. All FAST/NEXUS approved employees are exempt from

criminal record check 5. All Government Cleared employees are exempt from

criminal record check

If there are any changes within the 3 years, management must be notified immediately. Failure to do so will result in discipline.

*Cassidys will reimburse the fee required to obtain the criminal record check

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: May 9, 2013 Policy Signed by: Operations & Administration Committee


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Safety & Compliance Committee Driver Interview Policy

It is the policy of Cassidy’s Transfer & Storage Limited that every driver seeking employment with Cassidy’s must submit to an interview prior to an offer of employment. This interview will determine the level and extent of experience of the prospective driver; determine what additional training is required before a driver is issued a truck and the drivers’ suitability for the types of work done by Cassidy’s. This interview will be conducted by a minimum of two people including at least one person from operations and at least one member of the Safety & Compliance Committee. The driver seeking employment is required to present the last thirty days of logs from his/her previous truck driving position if applicable as well as a completed Application for Employment. At a minimum, the interviewers are required to inquire about:

Hours of service knowledge

Willingness and ability to do: o Household, cross border, flat bed

Pre and post-trip inspection knowledge

Driver qualifications including: o FAST, TWICS, Haz-mat, forklift

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: February 16, 2012 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Hiring Procedures

At a recent meeting of your Safety & Compliance Committee, the following policy was passed: It is the policy of Cassidy's Transfer & Storage Ltd that every applicant for employment follows this sequence of events,

Application for Employment

a) Resume (containing a 5 year history) b) Completed application for employment Pre-Employment Interview c) Interview d) Copy (Both sides) of a Valid drivers license (AZ, DZ or G) (drivers only) e) Current drivers abstract (drivers only) f) Current C.V.O.R. abstract (drivers only) g) Current criminal record search certificate h) Road Test Evaluation (Minimum 1 hour Long) (drivers only) i) Pre-employment Drug & Alcohol Testing (as Required) j) Copy of Last 30 Days of Logs from Previous Employer k) Submit to PSP review

Employment Interview l) Completed “New Employee Information Sheet” m) Complete “Employment Equity Survey” n) Review Cassidy’s “Security” and “Seal Record” Programs o) Complete “Past Employment Inquiry Authorization” p) Complete “Agreement of Understanding” q) Complete Cassidy’s “Statements of Understanding” r) Copy (Both sides) of SIN and Health Card s) Copy (Both sides) of Drivers F.A.S.T. card (if approved) t) Copy (Both sides) of Drivers T.W.I.C. card (if approved) u) All Owner Operators require proof of “Work Place Insurance” v) All Owner Operators require a recent scale weight of their power unit (full of

Fuel)


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w) All Owner Operators require original ownership, 36 day safety or NVIS, Bill of sale or Lease agreement and if leased a letter from the leasing company permitting Cassidy’s to plate the unit.

All information obtained will be retained by Cassidy's Transfer & Storage LTD for a maximum of 3 years after the employee’s termination date. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: September 28, 2014 Policy Signed by: Safety & Compliance Committee


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Safety & Compliance Committee Minimum Driver Qualifications

It is the policy of Cassidy's Transfer & Storage Ltd that every driver hired by Cassidy's Transfer & Storage Ltd meets these minimum standards:

1. Is at least 21 years old (U.S. Only) 2. Is at least 18 years old (Canada) 3. Can speak and read English well enough to do their job 4. Has enough experience and/training to safely operate their vehicle 5. Is physically qualified to drive as confirmed by periodic medical exams 6. Holds a valid commercial motor vehicle license 7. Has successfully fulfilled all pre-employment requirements



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Safety & Compliance Committee New Driver Hire Policy

It is the policy of Cassidy’s Transfer & Storage Limited that every driver or owner/operator (broker) being considered for employment must attend to the Safety & Compliance office in Pembroke, ON for pre-employment assessment and road testing. In addition to any other review mandated by the Safety & Compliance office, including a review of maintenance procedures by the garage, a new driver must have a detailed review of company polices.



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Safety & Compliance Committee New Driver Training Policy

It is the policy of Cassidy's Transfer & Storage Ltd that all newly hired drivers must drive with a senior Cassidy’s driver for one week. The senior driver chosen to mentor a new driver will receive their normal wages while the new driver will receive 0.10 per mile less. The senior driver will evaluate the new driver to determine their level of expertise and to identify what additional training is necessary so that the public safety is assured. Once the new driver has completed the required training and has competed his time with a senior driver, the new driver must report to the Safety & Compliance Supervisor for a road test and evaluation. The Safety and Compliance Supervisor can recommend the new driver completes additional training or be released to drive solo. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: October 10, 2014 Policy Signed by: Safety & Compliance Committee


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Required Course Policy

The management of Cassidy’s Transfer & Storage Ltd has identified ongoing training as an essential part of maintaining a safe working environment, meeting regulations and sustaining Cassidy’s ability to compete. Cassidy’s Transfer & Storage is committed to investing in its employees It is the policy of Cassidy’s Transfer & Storage Ltd. that periodically employees will be required to attend training courses. These courses could include skills training, regulatory requirements, customer satisfaction training, safety training or other training required by management. Cassidy’s Transfer & Storage Ltd. agrees to pay the cost of the training as well as a flat fee of $100.00 payable to non-salary employees required to attend. Cassidy’s will also provide the employee a minimum of two weeks’ notice that they must attend a required training session. Employees who fail to attend a required training course will be required to take an alternate course at the soonest possible date. The cost of this course will be the responsibility of the employee. $100.00 will not be paid to employees for the repeat course. In addition, a letter will be placed in the employees file stating that he/she failed to attend a required course. If an employee fails to attend a subsequent required course within a two year period of missing a required course, further disciplinary action will be applicable up to and including termination. Your Safety & Compliance Committee realizes that for personal and professional reasons an employee may be forced to miss a required course. If an employee cannot attend a required course he/she must obtain a letter from their immediate supervisor stating that this employee is excused from attending the required course. This letter must be handed into the Safety & Compliance Office prior to start of the required course. The employee will be required to take an alternate training course at the soonest possible date but the cost of that course and the $100.00 fee will be paid for by the company. Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: Policy Signed by:


128

Safety & Compliance Committee Seasonal Worker Hiring Procedures

At a recent meeting of your Safety & Compliance Committee, the following policy was passed: It is the policy of Cassidy's Transfer & Storage Ltd that every applicant for seasonal employment follows this sequence of events:

Non-Drivers:

a) Completed application for employment b) Interview c) Completed “New Employee Information Sheet” d) New Hire Safety & Customer Service Course (if applicable) e) Completed “Workplace Equity Survey” f) Copy of both sides of SIN and Health Card

Drivers:

a) Completed application for employment b) Interview c) Copy of both sides of SIN and Health Card d) Copy (Both sides) of a Valid driver’s license (AZ, DZ or G) e) Current drivers abstract f) Completed “New Employee Information Sheet” g) Road Test Evaluation (includes instruction on Pre-trip Inspection Form) h) New Hire Safety & Customer Service Course (if applicable) i) Completed “Workplace Equity Survey”

Please note:

a. No seasonal employee is allowed in areas of restricted access unless accompanied by an employee with the appropriate security qualifications.

b. Non-driving employees are not allowed to operate vehicles owned by Cassidy’s Transfer & Storage Limited.



129

Safety & Compliance Committee Security Check Policy

It is the policy of Cassidy's Transfer & Storage Ltd that every full time employee must have a Security Check performed by the police force that is in force in the area where the employee resides. These checks are required so that Cassidy's Transfer & Storage Ltd can maintain its C-TPAT and PIP approval and as required by Federal Motor Carrier Safety Administration (DOT). After the initial Security Check, additional Security Checks will be required if the employee is chosen for a random check. The cost for these checks will be paid by the company. If there is a change in an employee’s criminal record, the employee must inform the company. Results of employees Security Check will be kept strictly confidential.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: August 6, 2009 Policy Signed by: Safety & Compliance


130

Safety & Compliance Committee Young Workers Program Policy

Cassidy’s Transfer and Storage Limited takes the safety of our young and seasonal employees very seriously. That is why it is necessary that every young and seasonal employee be trained in basic safety and customer awareness. It is the policy of Cassidy’s Transfer & Storage Limited that every young and seasonal employee, including seasonal employees returning from previous years, must successfully complete the Young Workers Program as a condition of employment at Cassidy’s Transfer & Storage Limited. A passing grade is 70% or better. A print out of the worker’s certificate and grades must be presented to the Safety & Compliance office before the employee’s first pay will be processed.

Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: March 26, 2012 Policy Signed by: Safety & Compliance Committee


131

Household Policies


132

Operational Policy Call Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that if you must call the office and notify your supervisor ….

…if are unable to be at a job site at the expected time. …before you leave a job site. …everyday. …if you are “lost” for more than 15 minutes. …if you involved in an incident as per the Company Reporting Policy. …if you see an employee of Cassidy’s acting in an unsafe manner or doing anything illegal.

Ottawa: 800-337-2175

613-836-4225

Pembroke: 800-663-6615 613-735-6881



133

Operational Policy Company Dress Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that all staff must dress in such a way as to be safe, protect our customers’ belongings and present the most professional image of Cassidy’s possible. For example:

Tops

No Tank Tops No Belly Tops No Muscle Shirts No Beer Shirts

Do not remove Shirts! Bring an extra T-shirt if needed. Customers don’t appreciate your sweat on their furniture. Bottoms

No Baggy Basketball Shorts No Teeny Cut-off Shorts No Rivets on Clothing No Belt Buckles that can cause scratching No Large Jewelry or Watches

Shoes No Open Toe Sandals All Shoes Must Cover Entire Foot Cross Trainers highly recommended



134

Operational Policy Job Foreperson Policy

It is the policy of Cassidy’s Transfer & Storage Ltd. that on every job there is a job foreperson. This is usually the driver or senior packer. The job foreperson has the responsibility to see the job is completed in the most efficient, safe and professional way possible. Other employees are required do their tasks as directed by the job foreperson.

The job foreperson is responsible for making sure all paperwork is completed and signed. He or she is the boss…



135

Safety & Compliance Committee Young Workers Program

All Seasonal Employees: It is the policy of Cassidy’s Transfer & Storage Limited that every seasonal employee, including employees returning from a previous year, must successfully complete our Young Workers Program. This course and test will take approximately 30-60 minutes to complete and you will need to be successfully complete this program before your first pay will be processed. To access the course:

1. Goto www.wemovetheworld.com 2. Goto “Customer Login” 3. Enter: Username/email seasonal

Password workers 4. Click on “Seasonal Workers” on left side 5. Click of “Seasonal Workers”

Please note: this is a large file and will take some time to load 6. Follow the instructions on the screen to review the material, complete the test and

print the results. 7. Hand in the results to the Safety & Compliance before your first pay period

Please note: If you do not have access to a computer with internet, there is a computer available in the break room at Cassidy’s. Regards, Cassidy's Transfer & Storage Ltd

Safety & Compliance Committee Date Policy Last Reviewed: May 31, 2016 Date Policy Last Modified: Policy Signed by:

http://www.wemovetheworld.com/


136

CUSTOMER SERVICE POLICIES


137

Customer service

Cassidy’s Transfer & Storage Limited is a much respected company with a reputation of providing the highest quality service to our customers. As an employee of Cassidy’s you have a responsibility to maintain the highest professional standards possible when dealing with customers, fellow employees and the general public. Employees who fail to provide our customers with the superior service they expect and we demand will have a short career with Cassidy’s.


138

Dress code

Tops

No Tank Tops No Belly Tops No Muscle Shirts No Beer Shirts

Do not remove Shirts! Bring an extra T-shirt if needed. Customers don’t appreciate your sweat on their furniture. Bottoms

No Baggy Basketball Shorts No Teeny Cut-off Shorts No Rivets on Clothing No Belt Buckles that can cause scratching No Large Jewelry or Watches

Shoes

No Open Toe Sandals All Shoes Must Cover Entire Foot Cross Trainers highly recommended


139

Hours Punctuality

Arrive at least 5-10 minutes before your shift Punch in and out using the time clock unless the door is locked If you must hand write times on your punch card, it must be authorized by

management Hours

We are a federally regulated workplace. You may be, and probably will be required to work more than nine hours a day and/or 44 hours per week. Overtime will be paid after 44 per week at time and a half.

Be prepared to work overtime, holidays and weekends. Make sure you advise parents, guardians, significant others, and friends that you will be expected to work some long hours and weekends.


140

Job Foreperson

On every job there is a job foreperson, usually the driver or senior packer. This is the boss

Don’t argue The boss talks to the customer – keep your opinions to yourself Take your breaks only when the boss says so When the boss is busy, find something productive to do. For example, the driver

is tagging and listing so set up the walk board or start hauling cartons to the truck Be polite and respectful Do not enter a warehouse unless you are authorized No food or drink in the warehouse Only qualified people can operate trucks, vans, forklifts, golf cart


141

Smile!!!!

Please remember that moving is very stressful on families. When you smile, you are telling the customer that everything is alright; that Cassidy’s is here to look after everything; that the people they hired to move their worldly goods are confident and capable; that we are happy they chose us to move them. All that and more from a simple smile.


142

Good Manners

Good Manners is Good Business

Introduce yourself

Clean up after yourself Don’t leave food wrappers, drink cans, etc. at residence. Pick up spare cartoons, tape and any other moving rubbish from residence


143

Always be polite Ask permission to use the washroom Take off your shoes when you first enter a house

No Spitting (we wish we were joking)

No foul language in the truck, trailer or on the customers’ property. Believe us, someone is listening and it will get back to management


144

Unless someone is in immediate danger – No Shouting

Smoking on the customers property is forbidden. Your job foreperson will tell you where on the street you may smoke. Under federal law, smoking is not permitted on Cassidy’s property.


145

No Horseplay - Professionals know there is a time for play and a time for work.

Do not use the customers possessions, for example toys, bikes…

Don’t come to work totally hungover


146

The use of alcohol and non prescription drugs is prohibited at job sites, in vehicles and on company property

Cell phone use is permitted only during designated breaks and before or after your shift


147

Tell the customer when you go on break and when you leave for the day.

Never put down any person, for example, the estimator, in front of the customer


148

No matter what, always remember that, as far as the customer is concerned, everything is great.


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Other things you need to know Call the office

You or someone in your crew must call the office before you leave every job site. Tell management when…

There are damages to property or equipment A fellow employee is rude to a customer or anyone else You see anything unsafe You see anything unprofessional You suspect fraud or theft You suspect illegal conduct

Information given to your supervisor in confidence will remain in confidence. We all share a responsibility to defend Cassidy’s to protect all our jobs.


150

INDEX

17 POINT TRUCK AND TRAILER INSPECTION ....................................................................................................68 BACKUP PROCEDURES ....................................................................................................................................69 BORDER CROSSING INSPECTION ......................................................................................................................70 BUSINESS PARTNER SCREENING REQUIREMENTS .............................................................................................29 CALL.............................................................................................................................................................132 CASSIDY’S CHARACTER ................................................................................................................................... 5 CASSIDY’S MISSION ......................................................................................................................................... 6 CELL PHONE .................................................................................................................................................... 7 CHEMICAL AND BIOLOGICAL HAZARDS ...........................................................................................................47 CLEAN TRAILER ..............................................................................................................................................71 CLEAN TRUCK .................................................................................................................................................72 COMPANY DRESS ..........................................................................................................................................133 COMPANY SPEED LIMIT ...................................................................................................................................73 CONTRABAND AND UNAUTHORIZED/UNIDENTIFIED PERSONS REPORTING .......................................................55 CRIMINAL RECORD CHECKS ..........................................................................................................................120 CUSTOMER COMPLAINT REPORTING ................................................................................................................. 9 CUSTOMS DOCUMENT REPORTING ..................................................................................................................31 CUSTOMS SEAL REMOVAL ..............................................................................................................................32 CUSTOMER SERVICE .....................................................................................................................................136 CUSTOMS TRANSPONDERS AND TECHNOLOGY ................................................................................................34 DISTRACTED DRIVER ......................................................................................................................................74 DOCUMENTATION/INFORMATION CLASSIFICATION .........................................................................................35 DRIVER INTERVIEW .......................................................................................................................................121 DRUG FREE WORKPLACE PROGRAM ................................................................................................................11 EMPLOYEE DISCIPLINE ....................................................................................................................................13 EMPLOYEE SECURITY LEVEL CLASSIFICATION ................................................................................................37 EMPLOYMENT EQUITY ....................................................................................................................................56 ENVIRONMENTAL ...........................................................................................................................................15 FAST CARD APPLICATION ................................................................................................................................75 FIRST AID ........................................................................................................................................................16 FLEET PERMIT BOOK CONTENT .......................................................................................................................76 FORKLIFT ......................................................................................................................................................103 HAZMAT PICKUP .............................................................................................................................................98 HAZMAT TRAILER PARKING ............................................................................................................................99 HELPER BACKUP .............................................................................................................................................79 HIRING PROCEDURES ....................................................................................................................................122 HOURS OF SERVICE .........................................................................................................................................80 INFORMATION TECHNOLOGY ..........................................................................................................................39 JOB FOREPERSON .........................................................................................................................................134 JOINT HEALTH AND SAFETY COMMITTEE.........................................................................................................41 LEAVING EMPLOYEE .......................................................................................................................................17 LOCKOUT/ TAGOUT .......................................................................................................................................104 MACHINE GUARDING ....................................................................................................................................112 MANDATORY EMAIL .......................................................................................................................................81 MAXIMUM SPEED ADJUSTMENT ......................................................................................................................82 MINIMUM DRIVER QUALIFICATIONS ..............................................................................................................124 NEW DRIVER HIRE ........................................................................................................................................125


151

NEW DRIVER TRAINING .................................................................................................................................126 NO LOGS .........................................................................................................................................................83 NO STOP POLICY FOR ESSO 479 MARCH ROAD, OTTAWA, ONTARIO ................................................................84 NOISE ...........................................................................................................................................................113 ORDER CONFIRMATION ...................................................................................................................................42 OWNER/OPERATOR DRIVER .............................................................................................................................85 PASSENGER .....................................................................................................................................................86 PASSWORD......................................................................................................................................................43 PAYROLL GUIDELINES & VACATION ...............................................................................................................18

Brokers ..................................................................................................................................................18

Drivers/Hourly ......................................................................................................................................19

Salary ....................................................................................................................................................21

PERSONAL PROTECTIVE EQUIPMENT (PPE) ....................................................................................................114 PRE-TRIP AND POST-TRIP INSPECTION .............................................................................................................88 REPORTING .....................................................................................................................................................89 REQUIRED COURSE .......................................................................................................................................127 RETORQUE ......................................................................................................................................................91 SCALING .........................................................................................................................................................92 SCHEDULE OF PREVENTIVE MAINTENANCE ...................................................................................................115 SEAL PAPERWORK ..........................................................................................................................................93 SEASONAL WORKER HIRING PROCEDURES ....................................................................................................128 SEAT BELT .....................................................................................................................................................94 SAFETY ...........................................................................................................................................................57 SECURITY .......................................................................................................................................................59 SECURITY BREACH REPORTING .......................................................................................................................58 SECURITY CHECK ..........................................................................................................................................129 SECURITY DOCUMENT REVIEW .......................................................................................................................44 SERVICE FAILURE/ CUSTOMER COMPLAINT REPORTING ..................................................................................45 SIGNED AND COMPLETED PAPERWORK ...........................................................................................................23 SMOKING ........................................................................................................................................................24 TERMINAL SECURITY ......................................................................................................................................60 TRANSPORTATION OF RADIOACTIVE MATERIALS .........................................................................................100 TRUCK MODIFICATION ..................................................................................................................................117 VAN LOAD SECURITY ......................................................................................................................................95 VEHICLE DECALS ..........................................................................................................................................118 VEHICLE IN VAN .............................................................................................................................................96 VIOLENCE AND HARASSMENT IN THE WORKPLACE .........................................................................................25 VIOLENCE IN THE WORKPLACE .......................................................................................................................62 VISA ...............................................................................................................................................................27 VISITOR SECURITY ..........................................................................................................................................66 YOUNG WORKERS PROGRAM.........................................................................................................................130 YOUNG WORKERS PROGRAM.........................................................................................................................135

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